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Gate 1 Travel Complaints & Reviews

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Gate 1 Travel - Texas - Travel

Posted: 2013-04-17 by    Gate1Mistake
Complaint Rating:  100 % with 18 votes
To Whom It May Concern:

We have just returned from our six day Paris tour. Anjanet and I have serious concerns about our vacation.

Our vacation began with a slight delay at the airport due to someone having left an unattended bag in the airport. We were not allowed passed the jetway into the airport for over 45 minutes. After we were finally allowed access to the airport and to retrieve our luggage, we went to the level 7 and waited for our driver. After having waited another 45 minutes, we went to the phone as instructed by our documentation delivered by Gate 1. I...
Complaint comments Comments Complaint country United States, Texas Complaint category Travel & Vacations

Gate 1 Travel - Peru tour

Posted: 2012-01-22 by    AKM7
Complaint Rating:  91 % with 11 votes
I recently did a Peru tour with Gate 1 and I enjoyed Peru despite them and I will not be using Gate 1 again.
Where to start?
The booking process went okay, but when it came to receiving the travel documents, it was ridiculous. First, they charged to have travel documents delivered and what was delivered after emails to ensure they did send them, were just black and white copies that probably cost them 2 dollars, instead of the 20 they charged me.
When the tour began, it was okay. We had a good tour guide and the local Lima tour guide was simply fantastic.
However, they...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Gate 1 Travel - Scam: Liars, unreliable, DO NOT USE THEM

Posted: 2011-06-25 by    Eurogirl
Complaint Rating:  93 % with 15 votes
We booked our wedding anniversary celebration trip to Switzerland with Gate 1 Travel, through Virgin Vacations. Believe Virgin is the broker and Gate 1 is a supplier to Virgin Vacations. Our flights from PIT to NY to Zurich was re-routed due to an airline cancellation on the first leg. We contacted Gate 1 and gave them options for a later flight that would have delayed us for 2 hours, but still follow the original itinerary. Gate 1 was very unresponsive and made us wait for several hours in the airport, they gave us another flight option that added an extra leg and added half a day to the trip to...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Gate 1 Travel - Update to prior Complaint

Posted: 2011-04-20 by    MJPlante
Complaint Rating:  100 % with 3 votes
Good news: I received a call from my travel agent that Gate 1 Travel has cancelled the trip to Egypt and will allow the deposits to be applied to a future vacation....
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Gate 1 Travel - Refuses Trip Rescheduling

Posted: 2011-04-19 by    MJPlante
Complaint Rating:  100 % with 3 votes
VERY DISSATIFIED with Gate1. Six members of my family booked a tour of Israel and Egypt with Gate1 before the violence broke out. The trip is scheduled to depart in only three 47f3fweeks and the political situation continues to deteriorate, but Gate1 has not cancelled the trip, nor will it allow its customers to apply the deposit to a different Gate1 trip. It appears that Gate1 is hoping my family will forfeit the $2, 400 deposit rather than go through with a vacation in a war zone. I'll post an updated review of Gate1 if its position changes, but that doesn't appear to be likely....
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Gate 1 Travel - Georgia, Atlanta - No Complaints

Posted: 2011-01-21 by    Westgalady
Complaint Rating:  90 % with 10 votes
I stumbled across this website and noticed that Gate 1 Travel was listed in the "complaints" section. I am shocked. I travel internationally on a regular basis and used a number of travel groups in the past, but I've had such good service from Gate 1, and their prices are always the best for any trip I decide to take, that I have basically quit calling the other companies. This year I took the Athens tour with a med. cruise to Turkey, Israel, and Egypt, and Greek islands. It was one of my favorite trips I've ever taken and my guide was wonderful. I leave May on a trip to Russia...
Complaint comments Comments Complaint country United States, Georgia, Atlanta Complaint category Travel Agencies

Gate 1 Travel - Airport transfer

Posted:    Abondu
Complaint Rating:  75 % with 4 votes
In June 2009 I took a Gate 1 tour of Spain & Portugal. I paid Gate 1 in advance for an airport transfer ($100) from the Madrid airport to my hotel since I was arriving a day before the tour began. The driver never showed up (was told car trouble), so I took a cab for about $40. My Gate 1 tour guide promptly reimbursed me for the $40 in cash. Upon my return home I contacted Gate 1 to get reimbursed for the rest of the money owed me, $60. I was told by Gate 1 as far as they were concerned I had been reimbursed, case closed. Unacceptable. I will not patronize Gate 1 again!...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Gate 1 Travel - New York - Gate 1 Travel

Posted:    travelguru
Complaint Rating:  100 % with 17 votes
If you are thinking of booking a trip through Gate 1 Travel, please rethink. They are very quick and very nice in the beginning to take your money but do not deliver what they promise. I recently took a trip with a group of friends to Italy and we all booked our trip through Gate 1 Travel, a deal we found on Travelzoo.com. Upon arriving in Italy, we were told that we did not have reservations at our hotel and had to be moved somewhere else. The hotel we went to was in poor condition and smelly. We managed to make the best of our trip while we were in Italy.
As soon as we came back to the...
Complaint comments Comments Complaint country United States, New York Complaint category Travel Agencies

Gate 1 Travel - None

Posted:    Jim Bottoms
Complaint Rating:  92 % with 13 votes
I'm reading through the complaints against Gate 1 Travel and am stunned, because I just returned from the 10-day Discovery of Egypt (w/4 day Nile cruise) and had a spectatular time, with only one complaint in our group of c. 35 people. That concerned the stop at an alabaster shop in Luxor, at which some considered the prices & process objectionable. Our guide, Hussein, was thoroughly professional & informative, hotels were fantastic, Hussein even assisted us with making separate arrangements to use our "down time." He worked with everyone very cooperatively, kept to the schedule and...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Gate 1 Travel - tour guide was very rude

Posted:    N/A
Complaint Rating:  73 % with 11 votes
Went on a tour of Jordan and Egypt two weeks ago. Jordan was great, our tour guide there was so informative and friendly and always welcomed questions from us. Our Egypt guide on the other-hand(Ameen) was very rude from the start. Instead of taking control of his group when he wanted to talk about something he would pout and whine that no one listens to him in a very unprofessional way and would get upset if some one would ask him a question, because he felt that questions should be asked after the tour and not during the tour because felt it slowed down the process (whatever)....
Complaint comments Comments Complaint country Egypt Complaint category Travel Agencies

Gate 1 Travel - California, Los Angeles - MSC Musica Cruise Ships

Posted:    Mary McGrath
Complaint Rating:  95 % with 19 votes
As a travel writer, I have had the pleasure of visiting many international destinations. My last trip to Europe was a real eye-opener though. If you are traveling to Europe, I would strongly advise against using any outfit that utilizes MSC Musica cruise ships. We traveled through Gate 1 Travel, and had a very disappointing experience. In summer, this cruise line is dense with Italians, who make it very difficult for other nationalities to have a good time. There's alot of shoving, crowding and other examples of rude behavior that quite frankly surprised me, especially since we're all...
Complaint comments Comments Complaint country United States, California, Los Angeles Complaint category Travel & Vacations

Gate 1 Travel - Awful experience

Posted:    Valerie
Complaint Rating:  73 % with 40 votes
I wanted to give my wife a surprise birthday gift---a trip to Buenos Aires. I booked with gate1 two months earlier, paid for the trip and they told me that I was locked at that price. The day of my wife's surprise party she was happy when I gave her the news that we were going to Buenos Aires, a place she have been wanting to go. We were scheduled to leave 10 days after the party. 5 days prior to the departure I get a phone call from gate 1 saying that the flight departing Texas via Mexicana was canceled and that they can get me on a different airline carrier American but I had to pay an addition...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Gate 1 Travel - Misreprentation

Posted:    zoosks26
Complaint Rating:  100 % with 26 votes
NEVER USE GATE 1 TRAVEL!!!

We were interested in the "independent" travel package for Costa Rica which included the aifare, transfers, hotel & rental car because we thought it was a good deal for less than $1000/per person. We weren't sure if it was sold out or not so we also reserved flights on Delta airlines which allows you to cancel within 24 hrs without charge.

When we called the Gate 1 agent said the package was available and the only thing "on request" meaning they could not confirm was 1 of the hotels at one of the cities we would...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Gate 1 Travel - They provided a "budget" tour at a "deluxe" price

Posted:    Valerie
Complaint Rating:  87 % with 23 votes
This describes my evaluation of Gate1's "11 Day Athenian with 3-Day Cruise" package in June 2008. Gate1"s contract hotels are not anywhere close to 5 or 4 stars, as advertised. The best, the Royal Olympic in Athens, which is billed as 5 stars, had a single restaurant, not two as advertised, and it was closed for dinner on 2 of the 3 nights I stayed there; so I had to have dinner "poolside, " which, because of the temperature, was definitely not my choice. Dinner selections were extremely limited, to essentially one entree per type (chicken, beef, veal, fish, etc.),...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

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