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FPL - 24hr Light Shut Off

Posted: 2014-10-29 by    EnylrekE.
Complaint Rating:  0 % with 0 votes
FPL employee knocks on my door, 1 year old toddler was crying by the time I open the door he already left. When I see someone walk towards the parking lot I asked him if he was knocking at my door. He said look on your door knob your light has been cut off. With the toddler in my hand still crying, I told him I thought it was due on the 26th, today the is 29th he said "nope" I told him I can either call and make a payment over the phone or give him a check, right away. It was 86 degrees outside and I was cooking for my family at the time. He said nope once I cut it off someone else has...
Complaint comments Comments Complaint country United States Complaint category Bad Business Partners

FPL - WORST COMPANY EVER

Posted: 2014-09-26 by    L. ANG
Complaint Rating:  0 % with 0 votes
FPL sent me a bill on the 9/16, so they claim. I receive the bill on the 22nd of September in the amount of $220 before POWER GETS CUT OFF! Mind you I have been current with them. Due date was for the 24th of September and will be cut off on the 26th. 4 days turnaround. I made a payment to a so-called non authorized agency and because FPL didn't see the payment in their system which they say "it's not our fault", power will be cut off. I have a 4 month old and they don't care! Big corporation with no humanity!! All of you who work for that company should burn in hell! Scams!...
Complaint comments Comments Complaint country United States Complaint category Utility Services

FPL - Overcharging from Bank Account

Posted: 2014-09-14 by    Tony46
Complaint Rating:  0 % with 0 votes
I have reason to believe that I am being double-charged because I have two accounts in my name and they are adding late fees on both accounts.For example:If I owe 197.07$ and I am late paying that, with the late fee it comes up to 203.73$.They are taking out both amounts and doing the same on both accounts.Account numbers(6297-243294) (65691-08753)...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

FPL - Very angry customer

Posted: 2014-05-23 by    dee stevens
Complaint Rating:  100 % with 1 votes
I had a pass due amount of 161. 00 due on 5 / 23 / 14. On this day at 9. 00am in the morning my service was disconnected. Why in the hell did you guys disconnect my service on the day it was due and on a 3 day weekend. Knowing that if i didnt pay that day before 4. Oo pm i would be with out service until the next business day in which would be tuesday. You mf are so. . . Tacky. And no concern for families with young kids that are having hard times. If theres every. . . A new electric company thast comes to florida. Fpl can kiss my a$$....
Complaint comments Comments Complaint country United States Complaint category Business & Finances

FPL - shut off

Posted: 2014-01-06 by    saida86
Complaint Rating:  0 % with 0 votes
So 2 months ago my credit card information was stolen so I changed my account number literally 2 days before fpl was suppose to get withdrawn, I didn't have a chance to update my info with fpl because as many know ..you can start an online acct and it would say your log in is wrong even if its not ...anyway because my payment didnt go through this ONE time they refuse to take anymore online or credit card payments ..although they always recieved a payment...now they charged me for deposit that got discounted for automatic withdrawls and shut my light off within 2 min of me answering the door...
Complaint comments Comments Complaint country United States Complaint category Utility Services

FPL - Shut power

Posted: 2013-11-20 by    Mariflor marcosguillermo
Complaint Rating:  0 % with 0 votes
I had a past due by 10 days of $183.00, and I have a $300 deposit with FPL, they gave me until today to pay the past due, they disconnected at 10am, the day has not pass. They have don't it twice already just to charge a $17.00 disconnection fee, and I have not received the next bill yet....
Complaint comments Comments Complaint country United States Complaint category Utility Services

FPL - Florida, Tamarac - Bad Service

Posted: 2013-04-03 by    soannoyed2013
Complaint Rating:  0 % with 0 votes
Today I was feeding my daughter (4months) when there was a knock on the door. I immediately headed for the door and looked out the peephole, no one was there. I put my daughter down preceded to look out the front windows. I opened the door and seen a sign for disconnection. Then my power went off. The guy came to the front and told me he knocked and thought no one was home! He said once I pay it he would send someone out to reconnect it. My bill would be 200 dollars and they never disconnected .it but today for 80 they did. I could have paid him right there if he waited waited for me to answer the...
Complaint comments Comments Complaint country United States, Florida, Tamarac Complaint category Utility Services

FPL - Florida, Daytona Beach - Unreasonable Company rules

Posted: 2013-01-03 by    Dre44
Complaint Rating:  100 % with 1 votes
How does a company get away with telling customers they are raising prices but not addressing the way they handle customer issues. To tell a customer to pay 4 times your monthly bill and then when you go past due (mind u your monthly bill is only 1/4 the amount they have that you had to give them to start your service in a interest baring account) and they want to cut your service off. They told me I had to come up with the average two month bill of the apartment. my bill has never been over $100 ever since i moved here and they wanna hold on to $229 of my money and shut my power off for$58.23....
Complaint comments Comments Complaint country United States, Florida, Daytona Beach Complaint category Utility Services

FPL - Florida, Deerfield Beach - FPL extremely High Bill for no legitimate reason

Posted: 2012-11-13 by    KarinaR
Complaint Rating:  100 % with 2 votes
FPL High bills FOR NO Legitimate REASON!

There are several complains I have for this company and that began when I signed up with them. First they tell me that if I do not enroll in “Automatic Billpay” I had to pay a $400.00 deposit out of the nowhere. I agree to their terms. On December 2011, I had recently moved to a 1, 170 Sqfoot apartment. When I signed up for their services they started billing me $ 25 December,
$ 99 on January, $ 98 on February, $ 113 on March, then $156 on April and before I knew it on May I was paying $196. By June I was already paying...
Complaint comments Comments Complaint country United States, Florida, Deerfield Beach Complaint category Utility Services

FPL - Florida, Seminole County - Userous Billing Practices

Posted: 2012-09-27 by    nouveaugosse
Complaint Rating:  0 % with 0 votes
I bought a new house in March of 2010 and upon registering service with FPL was told I would be required to pay a $200 dollar deposit. I've never been required to pay a deposit for any service and have a healthy credit score. I was told this deposit would be added to my first months bill. Came home a few weeks after moving in to find my power disconnected for failure yo pay the deposit. After calling FPl and insisting this was due with my first months bill, was forced to pay that say and wait the unreasonable 24 hours for service to be restored( they made that deadline with 15 minutes to spare)....
Complaint comments Comments Complaint country United States, Florida, Seminole County Complaint category Utility Services

FPL - Florida, South Daytona - bad customer service

Posted: 2012-09-07 by    ldmason
Complaint Rating:  0 % with 0 votes
FPL said I would not be charge the deposit if I signed up for the auto bill pay online. The lady on the phone said the 23rd is the last day I could sign up for it. So the night of the 23rd, Thursday, I signed up for it. A couple days later, I came home and my power was shut off and the sad thing was I just went grocery shopping :( . I called FPL and spoke with a Supervisor twice and she said I could not have my power turned on until the next day. I told her my story and she said that I should have sign up before 9pm but because I signed up at 10pm she couldn't do anything. I told her that the...
Complaint comments Comments Complaint country United States, Florida, South Daytona Complaint category Utility Services

FPL - Florida, Fort Lauderdale - Dishonest Times

Posted: 2012-08-28 by    AlexisColbert
Complaint Rating:  0 % with 0 votes
Fort Lauderdale was spared damaged from Tropical Storm Isaac. However, three days later, I am still without power. You call their numbers and they just tell you a different story each time. I know that we may not have a choice and FPL is the only provider of power. Yet, it is just wrong that they leave people in the dark when obviously, the storm was just a glorified rain storm. Next storm, I will make sure to get out of here because only one thing is true: you cannot rely on FPL....
Complaint comments Comments Complaint country United States, Florida, Fort Lauderdale Complaint category Utility Services

FPL - Florida, Miami - Over Billing/Shut Off

Posted: 2012-08-14 by    ugonzalez
Complaint Rating:  0 % with 0 votes
Well as all of you I am stuck with FPL. They over charge us tremendously. That being said, due to high bill these past few months, I made payments in installments. They claim that they sent us a Final Bill saying pay by this date or power is shut off. Well they did early this morning, they must have been waiting for me to leave the house because when my husband came home everything in the refregigerators was warm. I have paid my bill and accoding to them it takes five minutes to shut us down, however it takes them up to 24 hours to connect us. I also asked them to evaluate why my bill is so high...
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Utility Services

FPL - Florida, manatee - light bill

Posted: 2012-08-08 by    TRINA1
Complaint Rating:  0 % with 0 votes
i am resident of manatee county with three small children and fpl is constantly sending me a bill over 600.00 dollars and i called to complain but no one has sent anyone out to inspect or even see whats wrong they disconnected my services for 131.00 when i went to pay they said i needed 322.64 in order to reconnect services i was not able to pay until four days later and then they stated they added 2 months on as a deposit, which now brings the total to 776.56 i just lost my job i cant afford this this bill this is so unfair and unjustified i asked for an adjustment to be sent to me two weeks ago...
Complaint comments Comments Complaint country United States, Florida, manatee Complaint category Other

FPL - Florida, Bradenton - SCANDELOUS

Posted: 2012-07-18 by    MAD AS HELL IN BRADENTON
Complaint Rating:  0 % with 0 votes
It is unreal to me how one Company FPL can get away with so many FRAUDULANT ACTS. I recently received a bill for $335.99, note that my previous bills are usually around $115.00 and no more than $200 a month. I called them to ask them why is my bill so high this month. They told me that it is because they could not read my meter for the months of April and May and they just took a estimated guess. They went on and stated that they could not get into back yard due to DOG/FENCE being locked. First off I just bought this house a year ago and the people who had it before had dogs. I have called them...
Complaint comments Comments Complaint country United States, Florida, Bradenton Complaint category Utility Services

FPL - Florida, Miramar - Shut off Service

Posted: 2012-06-21 by    Monica11
Complaint Rating:  100 % with 1 votes
This has got to be illegal. They state my account was $7.74 past due and since the outstanding balance was not paid when due they turn off my service!!! Without a knock at the door, nothing! Who is regulating this company!? We have no choice and are forced to put up with this unethical treatment. To top it off I paid what was requested the whole $7.74 as soon as I found out and then they have the face to tell me they have a whole 24 hours to turn it back on. WOW.. I would love to see the person who is telling me this sleep with 4 kids in a home with no lights no AC with candles burning up in this...
Complaint comments Comments Complaint country United States, Florida, Miramar Complaint category Utility Services

FPL - Florida, Davie - hurassment

Posted: 2012-05-24 by    southfltrash
Complaint Rating:  100 % with 1 votes
it seems that every month they send a collection agent to collect as little as 80 dollars it seems to that they are hurrassing me and my family just to get extra money from me, i am disabled i cannot afford h electric bills pleases help me to stop them this has been going on for a year and a few years ago they charged me for an ex wife's fathers old bill when he died at some point before he died we had already divorced.not only that i could not get electricity till i paid them over 400 dollars i just want them to stop and give me a break some times i need to skip a bill so as not to go hungry...
Complaint comments Comments Complaint country United States, Florida, Davie Complaint category Other

FPL - Florida, Miami - Horrible service

Posted: 2012-05-07 by    ErikJordan
Complaint Rating:  0 % with 0 votes
Today they cut electricity without notice, my wife in the house with a 6 days old baby and didn't even had the dicency of knocking on the door, 15 minutes later I paid their bill and they said that it will take up to 24 hours for the service to be restored. I call them and tried to reason with them and no way they were going to make an exception and restore my service. It's been 5 hours now and I'm afraid my babys formula will get bad, no service yet, it's already 9 pm....
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Utility Services

FPL - Florida, Davie - Service

Posted: 2012-01-25 by    Anonymous15
Complaint Rating:  0 % with 0 votes
I was late a month and they charged me an extra deposit. On a Friday I had made a payment of 102 which was only partially the bi. Times are hard as I am a stay at home mom and my fiancé is the only one working. On Tuesday afternoon around 3 they shut our power off stating I had to pay 223 to get it reconnected. I called someone to help me with the payment and it was paid by 340 pm. I then called and they said they had called dispatch to reconnect power. Well it's now 830 the next morning and still no power and when I call all they can say is it is within 24 hours. Really fpl? If you...
Complaint comments Comments Complaint country United States, Florida, Davie Complaint category Utility Services

FPL - Florida, Hollywood - Power shut off because I yelled at FPL worker

Posted: 2012-01-18 by    znzaimezi
Complaint Rating:  100 % with 1 votes
FPL shut off my power saying I was tampering with there meter. I Call the electrician that I hire to work on my house. He said he did nothing illegal, and he called FPL for them to tell him what he did illegal on my house. They refuse to talk to him. And now they want me to pay $2807 for something I didn't do. Or else they will not turn my power back on. At first I thought it was about the tampering but when I offer to pay to try to resolve matter they claim I just cant pay and get my lights back on. Now, they want me now to sign a letter saying my husband threaten their worker or they will...
Complaint comments Comments Complaint country United States, Florida, Hollywood Complaint category Utility Services

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