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Footsmart Complaints & Reviews

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Footsmart - Return Policy

Posted: 2015-03-31 by    Dchrishh
Complaint Rating:  0 % with 0 votes
HORRIBLE RETURN POLICY. Footsmart may appear to have good prices on some things. However, should the order be anything but perfect, don't expect any help from customer service and be aware that they will charge you to return an item. Their return policy is unreasonably narrow and rigid. I would advise everyone to avoid this company since there are now so many options for online shopping. Internet commerce, especially for something like footwear, needs a reasonable and easy return system. Footsmart needs to leave the Dark Ages and enter the Twenty-first Century....

Footsmart - Defective Merchandise

Posted: 2015-02-23 by    Mary Hafstepper
Complaint Rating:  0 % with 0 votes
I ordered a "Pedinova III Nail Care System" from FootSmart on January 16, 2014 for 119.99. I have tried to use it on my feet to remove dead skin. It will work for about a minute or two and then shut off. I have to wait about ten minutes to get it to work again. I called FootSmart to ensure that I was using it properly. The Rep on the phone told me that he had a "hunch" that this way the way this appliance worked. I told him that at this rate I Would never complete one foot. He told me, sorry, it was nonreturnable as it was a personal care item. While I understand this policy...

Footsmart - Will not Exchange or refund my money

Posted: 2014-11-08 by    Galacticpedro
Complaint Rating:  0 % with 0 votes
My father purchased a pair of orthopedic shoes size 12 with a large width on my birthday on May 18th for $164.69. The shoes came and did not fit correctly so I returned them footsmart and asked for a smaller size 10.5 with a normal width. I did this within the 60 day return policy, however footsmart sent me the exact same pair of shoes. Now I have paper work to prove that I filled out their paper work and they still showed negligence by sending me an incorrect pair. Not only that but I feel that it is unfair to pay out of my pocket over $40, to get back the SAME exact shoes that I sent back to them....

Footsmart - Partial Refund

Posted: 2013-09-06 by    ripped off by Footsmart
Complaint Rating:  0 % with 0 votes
I ordered 1 compression ankle support. I paid Footsmart $20.12. They shipped me the wrong item. I sent that item back to them. They refunded me $13.77. Now I have no ankle support and I am out $6.35. No help from customer service. I will never do business with this company again, especially after googling Footsmart complaints and finding too many complaints....

Footsmart - I feel like I was ripped off

Posted: 2012-07-04 by    Nibboke
Complaint Rating:  0 % with 0 votes
I want to file a complaint against FOOTSMART, . Back in June I purchased a pair of shoes on the internet from FOOTSMART, they did not fit so I returned them. I did not receive a refund, so I called them and I was told that I would receive a credit of $61.08. Now this was never mentioned when I bought the shoes. I do not want a credit because I will never use this company again, I would like them to refund the money for the shoes I returned. I returned the shoes on June 22, 2012

Could you please help me, I do not want a credit from a company that I do not want to use again. I feel...

Footsmart - Arizona, Tucson - retutn merchandise, never credited

Posted: 2011-10-20 by    Maria Bupp
Complaint Rating:  0 % with 0 votes
I returned 2 pairs of Hush Pupps shoes more the 2 weeks ago, and never received a credit on my Visa Account, what is going on?, I have been a very good customer of yours, I changed my electronic address, it use to be B_umar_5@hotmail.com, my new e-mail address is now bumar5@aol.com, I expect a response..Thank you.....

Footsmart - Georgia, Norcross - Won't exchange defective slippers

Posted: 2011-04-10 by    arcfjss
Complaint Rating:  100 % with 1 votes
I purchased a pair of house slippers from FootSmart and within two weeks of wearing them in the house, I noticed that on one shoe the upper portion of the shoe was separating from the sole. I contacted the company and requested a like-exchange for the defective slippers. I was told that since the shoes were worn, they could not be returned or exchanged. I explained that I wouldn't have known that the there was an insufficient amount of glue on the shoe if I hadn't worn it. The Customer Service Representative was entrenched and would not budge. I requested that a supervisor contact me and...

Footsmart - False warehouse claims

Posted:    cancercare
Complaint Rating:  100 % with 8 votes
I ordered two pair of shoes for my mother, a cancer patient. One pair fit, the other didn't. Without ever wearing the shoes outside, she carefully wrapped the pair she wished to exchange in its original packaging and sent it back at her own expense as instructed in their returns/exchange policy. Weeks later, she was informed that the warehouse would not accept the shoes for exchange/return because they appeared to be worn. She never had the chance to wear them outside, and according to what she told me, had them on for less than three minutes because the shoes did not fit her. The company essentially...

Footsmart - Slowest delivery system!

Posted:    Fiko
Complaint Rating:  100 % with 6 votes
I purchased a small inexpensive item (heel cups) from footsmart and received it on April 30th. It was not the right size and had to return it on May 1st for an exchange. I had to pay $6.99 extra for the exchange service. I called footsmart to find out the status of my order. They said it is due to arrive at their warehouse on May 19th. This is unbelievable!

A small envelope can not be delivered in 18 days within the United states!...

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