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Footsmart Complaints & Reviews

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Footsmart - Partial Refund

Posted: 2013-09-06 by    ripped off by Footsmart
Complaint Rating:  0 % with 0 votes
I ordered 1 compression ankle support. I paid Footsmart $20.12. They shipped me the wrong item. I sent that item back to them. They refunded me $13.77. Now I have no ankle support and I am out $6.35. No help from customer service. I will never do business with this company again, especially after googling Footsmart complaints and finding too many complaints....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Footsmart - I feel like I was ripped off

Posted: 2012-07-04 by    Nibboke
Complaint Rating:  0 % with 0 votes
I want to file a complaint against FOOTSMART, . Back in June I purchased a pair of shoes on the internet from FOOTSMART, they did not fit so I returned them. I did not receive a refund, so I called them and I was told that I would receive a credit of $61.08. Now this was never mentioned when I bought the shoes. I do not want a credit because I will never use this company again, I would like them to refund the money for the shoes I returned. I returned the shoes on June 22, 2012

Could you please help me, I do not want a credit from a company that I do not want to use again. I feel...
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

Footsmart - Tennessee - won't return defective product

Posted: 2011-12-28 by    Docmoze
Complaint Rating:  0 % with 0 votes
I bought a multihead percussion massager for christmas, I bought it at the end of August, upon opening it Dec25th the massager shuts off every 30 second to 2 minutes at the longest. It's brand new for crying out loud! It's past the 60 day warranty ( I was never told that it had a 60 day warranty. The manufacturer is a fax number in California, Unipride marketing. probably actually in China. The $85 piece is JUNK!...
Complaint comments Comments Complaint country United States, Tennessee Complaint category Other

Footsmart - Arizona, Tucson - retutn merchandise, never credited

Posted: 2011-10-20 by    Maria Bupp
Complaint Rating:  0 % with 0 votes
I returned 2 pairs of Hush Pupps shoes more the 2 weeks ago, and never received a credit on my Visa Account, what is going on?, I have been a very good customer of yours, I changed my electronic address, it use to be B_umar_5@hotmail.com, my new e-mail address is now bumar5@aol.com, I expect a response..Thank you.....
Complaint comments Comments Complaint country United States, Arizona, Tucson Complaint category Clothing, Shoes & Acc

Footsmart - Georgia, Norcross - Won't exchange defective slippers

Posted: 2011-04-10 by    arcfjss
Complaint Rating:  100 % with 1 votes
I purchased a pair of house slippers from FootSmart and within two weeks of wearing them in the house, I noticed that on one shoe the upper portion of the shoe was separating from the sole. I contacted the company and requested a like-exchange for the defective slippers. I was told that since the shoes were worn, they could not be returned or exchanged. I explained that I wouldn't have known that the there was an insufficient amount of glue on the shoe if I hadn't worn it. The Customer Service Representative was entrenched and would not budge. I requested that a supervisor contact me and...
Complaint comments Comments Complaint country United States, Georgia, Norcross Complaint category Clothing, Shoes & Acc

Footsmart - False warehouse claims

Posted:    cancercare
Complaint Rating:  100 % with 8 votes
I ordered two pair of shoes for my mother, a cancer patient. One pair fit, the other didn't. Without ever wearing the shoes outside, she carefully wrapped the pair she wished to exchange in its original packaging and sent it back at her own expense as instructed in their returns/exchange policy. Weeks later, she was informed that the warehouse would not accept the shoes for exchange/return because they appeared to be worn. She never had the chance to wear them outside, and according to what she told me, had them on for less than three minutes because the shoes did not fit her. The company essentially...
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

Footsmart - Slowest delivery system!

Posted:    Fiko
Complaint Rating:  100 % with 6 votes
I purchased a small inexpensive item (heel cups) from footsmart and received it on April 30th. It was not the right size and had to return it on May 1st for an exchange. I had to pay $6.99 extra for the exchange service. I called footsmart to find out the status of my order. They said it is due to arrive at their warehouse on May 19th. This is unbelievable!

A small envelope can not be delivered in 18 days within the United states!...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

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