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Firestone Complaints & Reviews

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Firestone - undelivered gift card

Posted: 2014-07-28 by    Keith Buchanan
Complaint Rating:  0 % with 0 votes
Bought a set of Firestone Destination LE tires partially because of their $75.00 gift card rebate. They have been fairly good tires even though I had to return one for a factory defect in the sidewall. The problem is it's been a couple of months and no gift card. To file a claim I need some numbers from the original claim form. Guess where that is. Firestone has it....
Complaint comments Comments Complaint country United States Complaint category Scam & Fake Checks

Firestone - Illinois, Lindenhurst - Faulty Advertising

Posted: 2013-09-17 by    Derrick W. Smith
Complaint Rating:  0 % with 0 votes
I had brakes done at another Firestone / the firestone policy on the receipt is lifetime brake pad replacement for all cars serviced by firestone. I took my car in for brakes at the listed firestone and after the work was completed was charged foe brakes and labor. I asked why I was charged for brakes pads, I was told they do not follow firestones policy. The reason being is they are independently
owned and can set their own policy. Which is they do not honor nationally advertised policies . Another person came in that had work performed an another firestone and was sent away also citing...
Complaint comments Comments Complaint country United States, Illinois, Lindenhurst Complaint category Car Dealers

Firestone - New York, Newburgh - Pricing

Posted: 2013-04-09 by    muthig
Complaint Rating:  100 % with 1 votes
I brought my car to Firestone and it turned out that the air conditioning compressor
needed to be replaced on a Acura TL. total cost for parts and labor was $930.
The compressor was $450 & the V belt was $80. it turn out that my old part was returned in new compressor box with reference of new Autozone part provided. Call autozone and was told that the part retailed for $225 and V belt for $40. A total of a 100 % parts mark up. Confronted manger regarding parts mark up and in exchange he offered me additional coupons regarding my next auto visit .. Not returning soon ! Buyers beware...
Complaint comments Comments Complaint country United States, New York, Newburgh Complaint category Cars, Parts & Vehicles

Firestone - Texas, Bellaire - RIPPED OFF!!!

Posted: 2013-03-18 by    1997lexus
Complaint Rating:  50 % with 2 votes
IT IS ILLEGAL FOR FIRESTONE TO CHARGE ME $40.00 FOR AN OIL CHANGE, TELL ME THAT THEY CHANGED THE OIL AND PUT 5 QUARTS OF NEW OIL IN MY CAR WHEN IN FACT THEY DID NOT.
WHAT A RIP-OFF!!!

MY MOM HAS TAKEN HER CAR (1997 LEXUS ES300) TO FIRESTONE LOCATED AT 515 MURPHY RD, STAFFORD, TX 77477 (281-499-1811) FOR THE PAST 12 YEARS. OIL WAS CHANGED ON 1/24/13. I AM DRIVING THE LEXUS NOW, DIDNT REALIZE THAT THE OIL HAD JUST BEEN CHANGED AND I WANTED TO GET THE OIL AND THE FLUIDS CHECKED SO I TOOK THE CAR TO FIRESTONE LOCATED AT 5300 BELLAIRE, BELLAIRE, TX 713-667-7411. THEY DID NOT PULL...
Complaint comments Comments Complaint country United States, Texas, Bellaire Complaint category Car Service Centers

Firestone - Texas, Houston - 1997 LEXUS ES300

Posted: 2013-03-18 by    1997lexus
Complaint Rating:  0 % with 0 votes
MY MOM HAS TAKEN HER CAR (1997 LEXUS ES300) TO FIRESTONE LOCATED AT 515 MURPHY RD, STFFORD, TX 77477 (281-499-1811) FOR THE PAST 12 YEARS. OIL WAS CHANGED ON 1/24/13. I AM DRIVING THE LEXUS NOW, DIDNT REALIZE THAT THE OIL HAD JUST BEEN CHANGED AND I WANTED TO GET THE OIL AND THE FLUIDS CHECKED SO I TOOK THE CAR TO FIRESTONE LOCATED AT 5300 BELLAIRE, BELLAIRE, TX 713-667-7411. THEY DID NOT PULL THE LEXUS INFORMATION UP ON THE COMPUTER TO INFORM ME THAT THE CAR JUST HAD AN OIL CHANGE AND AN ALIGNMENT, SO THEY PULLED THE CAR IN AND SUPPOSEDELY CHANGED THE OIL (AGAIN), PERFORMED AN ALIGNMENT (AGAIN)...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Car Service Centers

Firestone - Poor work causing almost an accident of wife and grand daughter

Posted: 2012-09-21 by    Mikeler
Complaint Rating:  0 % with 0 votes
I had my tires rotated at a firestone in cresthill they did not tighten them down properly therefore one tire came off causing serious problems with my wife in car and with my grand daughter she was well shook up and frighten next i went to the one who did the poor job and he stated its me i should be checking them weekly well the car has 125000 on it prior to this and never had a tire and rim go flying next the owner said it might be his fault so i was to pay to weld a piece on the rim, but i stated to replace the rim but they are not available now so i stated to replace all rims new but he would...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Firestone - California, Costa Mesa - Stay Away

Posted: 2012-09-08 by    Stephen Co
Complaint Rating:  0 % with 0 votes
had used these guys religiously years ago and was very happy. But they have had a great deal of turn over in management and technicians. DID NOT DO WORK PAID FOR - Recommend additional work based on "technician recommendation and experience" that was totally unnecessary. - cabin filter, changed in the last 3, 000 miles. they recommended that I do an oil change. They were supposed to do an oil change! Well at least I paid for one :( Was this a sign charging for services not performed "theft" or just more evidence of incompetence? I am not sure. Based on the rest of my experience...
Complaint comments Comments Complaint country United States, California, Costa Mesa Complaint category Car Service Centers

Firestone - Florida, Palm Harbor - improper installation

Posted: 2012-07-06 by    gvg5004
Complaint Rating:  100 % with 2 votes
I brought my car to Firestone for maintenance in preparation for a long trip. Firestone does the requested general maintenance and notes a few needed repairs. One of the repairs is the front right CV axle. I pay, and my car breaks down on the highway in a very dangerous section endangering myself and my girlfriend. This happened less than 100 miles after I left Firestone.

My car then gets towed to a local mechanic. The new auto repair shop owner states that my front right CV axle was improperly installed and now I need a new transmission on top of that. Estimated cost of repairs exceeds...
Complaint comments Comments Complaint country United States, Florida, Palm Harbor Complaint category Car Service Centers

Firestone - Ohio, Columbus - no on completion of work

Posted: 2012-03-05 by    R.E.P
Complaint Rating:  0 % with 0 votes
Paperwork states that they check air pressure in all tires. I told in 2 and a half months ago that's a valve caps were seized up and would not come off and I requested that they would get the caps off. this was early january the paperwork said that they check the air pressure at all tires and I took for granted that they fixed the cap problem I went to firestone on february third 2012 they did my oil change and on the paperwork stated that the air pressure was 35 pounds. there was no way they check your air pressure because the cabs are still seized up. so the last 2 services they did not check...
Complaint comments Comments Complaint country United States, Ohio, Columbus Complaint category Car Service Centers

Firestone - Iowa, Council Bluffs - customer service

Posted: 2012-03-01 by    CustomerServic123
Complaint Rating:  0 % with 0 votes
Very bad customer service I called in a week ago to make an appointment for oil change & tire rotation & alignment I got an appointment for 2pm and I show up for my appointment and they tell me I have NO appointment...;-(...
Complaint comments Comments Complaint country United States, Iowa, Council Bluffs Complaint category Car Service Centers

Firestone - Texas, San Antonio - unnecessary wiper blades

Posted: 2012-02-17 by    marc7
Complaint Rating:  100 % with 1 votes
i took my car to firestone because i hadn't noticed my inspection sticker was way past due on a car i don't drive much and i needed to get it done asap before it became a problem if you know what i mean. so firestone being the closest place up here did the inspection but they claimed i needed a new windshield wiper arm because they said this one was too loose and could come off and break at any time. that is a real load of bullsh**! in december i drove 680 miles round trip in pouring rain for most of the duration and the windshield wipers were operating fine and never were loose, streaked...
Complaint comments Comments Complaint country United States, Texas, San Antonio Complaint category Auto Insurance & Loan

Firestone - North Carolina, Charlotte - Expensive issue with car after taking to Firestone to have "repairs"

Posted: 2012-02-10 by    LdyKWS
Complaint Rating:  0 % with 0 votes
I took my care to Firestone on Albemarle Rd in Charlotte, NC on Sunday 02/05/2012 to have new tires put on and advised them that my coolant kept leaking out of my car and for them to check it. They ended up having to replace the coolant tank saying it was cracked. On Wednesday 02/08/2012, my husband and I were on the way home from breakfast when we started to smell something burning then the car started smoking profusely. We pulled over on the side of the road to let the car cool down. We sat for about 15 mins and tried starting the car again. It was shaking when you crunk it up like it was going...
Complaint comments Comments Complaint country United States, North Carolina, Charlotte Complaint category Car Service Centers

Firestone - Awful

Posted: 2011-11-08 by    Suzaumack
Complaint Rating:  0 % with 0 votes
I live in NJ. My daughter's car (my car) broke down in Port St. Lucie, FL on March 6, 2011. AAA towed her car to Firestone All American Tire and Service. They told me the engine blew and I agreed to have them replace it (with a rebuilt). The store manager was nice enough at the time. Got a quote and gave a deposit. Signed quote on 3/14/11. As of May 16 I still didn't have the car. They were rude, would not return my calls-if I did get the manager he would tell me it's going to take as long as it takes. I called Firestone back in March and had a 3 way call with them. Firestone would...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Firestone - Use someone else

Posted: 2011-10-26 by    spunkybart
Complaint Rating:  0 % with 0 votes
7.5 hours for a state inspection and oil change. 'Nuff said......
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Firestone - Scam

Posted: 2011-10-23 by    Kondis
Complaint Rating:  0 % with 1 votes
Firestone Complete Auto Care is an American company. The company was founded in 1926. Firestone Complete Auto Care offers a wide range of auto care services and a variety of products from different respectable brands. Firestone Complete Auto Care operates more than one thousand and a half Firestone Complete Auto Care stores all over the United States of America. The company tends to make its services convenient and that is why most Firestone Complete Auto Care locations re open seven days a week.

Besides, Firestone Complete Auto Care is considered to be one of the leading providers...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Firestone - Not Impressed

Posted: 2011-10-20 by    ShawnM
Complaint Rating:  0 % with 0 votes
My BMW was starting to overheat, I took it to Firestone to get it looked at. They diagnosed it and informed me that it needed a new thermostat. I gave the okay for them to go ahead and get it replaced, they did. Charged us about 500 bucks, and it was STILL overheating when all was said and done. The thermostat was obviously NOT the entire problem.

They told us that it would take them too long to diagnose what the problem REALLY was, and that they'd charge me by the hour, and advised that I just take it to a dealership. (Who would end up charging EVEN MORE.) I'm extremely...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Firestone - Wrong Diagnosis

Posted: 2011-10-09 by    sauce25
Complaint Rating:  0 % with 1 votes
My car was having problems starting so Firestone told me I needed to get my alternator replaced. I didn't like the idea of going to a chain shop so I went to a smaller local auto shop to get it replaced there (which was not cheap to say the least). I got my car back, and long and behold my car was having the same problem. So I bring it back to the local shop, and they tell me my starter is bad. Firestone not only charged me to check the electrical part of my car, but they diagnosed the problem completely wrong. I am furious!!...
Complaint comments Comments Complaint country United States Complaint category Car Service Centers

Firestone - This is not the way someone treats their customer

Posted: 2011-09-21 by    Mukianed
Complaint Rating:  0 % with 0 votes
I took my car (2002 Altima, 99500 miles) in for oil change on Feb 28 (approx.) to Firestone in Draper, UT and they charged me $25 for it. The next oil change was due on May 28 or after 3000 miles whichever came first but starting on April 20, I started hearing a sound coming from the engine which was faint at the beginning but by April 26th, the sound became loud and I was scared to drive it. I took it in for inspection at Firestone and they said it would cost about $50 for it. I didn't want to pay for that so I took it to my mechanic in Salt Lake City even though I was scared to drive it for...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Firestone - Terrible Service

Posted: 2011-07-23 by    Uj73
Complaint Rating:  100 % with 1 votes
Recently i had the opportunity to work for firestone, this was a mistake. I have witnessed dishonest repairs and epa violations, Bonuses and pay raises were promised and never delivered.Customers were sold repairs that by all rights should have been redone for free. This is unnacceptable for "proffesional" companies, and I would recommend as an ASE certified master technician that job-seekers and consumers re-think their motives when doing any buisness with firestone and or its affilates....
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Firestone - Ohio, Westerville - False billing

Posted: 2011-07-19 by    CharlieP
Complaint Rating:  0 % with 0 votes
I specifically asked two times on the purchase of 4 tires whether the financing offered was 6 months same as cash, and was told it was. I was away when the second bill arrived and when I returned found I owed 2 late charges, per Credit First, the financing company of Firestone. After complaining to Credit First, not at all a customer service friendly company, I paid off the tires and will NOT do business with either Firestone or Credit First again....
Complaint comments Comments Complaint country United States, Ohio, Westerville Complaint category Credit Cards

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