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FedEx Complaints & Reviews

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FedEx - Horrible customer service / bad service overall

Posted: 2014-07-15 by    MRSD26
Complaint Rating:  0 % with 0 votes
My

I ordered a laptop through Amazon for work. It was delivered to my home address on Friday, 7/11/14. Much to my dismay, the FedEx home delivery driver had caught us when we were out of the house and missed us by a couple hours. When we returned back home we contacted the number listed on the FedEx shipment door tag 1800-463-3339 and reached, Cynthia, the customer service representative. She was very curt when answering questions about how we could get our package. We asked her if they can deliver the package to a 24 hour FedEx location so we can pick it up that day. Cynthia stated...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

FedEx - Shipping

Posted: 2014-06-30 by    ckroes
Complaint Rating:  0 % with 0 votes
I sell on Ebay regularly. I pack my itmes with bubble wrap and peanuts to insure safe delivery. Obviously, I cannot insure that the delivery service does their job right though. I sent out a cast iron dutch oven shaped like a rooster last month, June, 2014. It is a very rare piece. The customer received it and it was broken. The entire beak/spout was broke. The customer was devastated, as she had been looking for one for awhile. She paid $200.00 plus shipping for this item, which I in turn refunded her after waiting for over 2 weeks for Fedex to respond. I made a complaint with Fedex the day I received...
Complaint comments Comments Complaint country United States Complaint category Movement & Delivery

FedEx - Document undelivered

Posted: 2014-03-28 by    I got screwed by Fedex Malaysia
Complaint Rating:  100 % with 1 votes
Fedex Malaysia just wasted my time and money. I have a document that was supposed to be delivered to me from my brother in GB. It took Royal Mail only 1 day to delivered it to me from Scotland to KL, however Fedex Malaysia still haven't delivered the document to me after 3 weeks. I don't know how their logistics work, but when I look them up on Google Map from their collection base to my house to could actually delivered it to me within 5 working days by foot. I've been calling their customer service quite a number of time and their response had been the same, as if they don't...
Complaint comments Comments Complaint country Malaysia Complaint category Movement & Delivery

FedEx - Lost Package, Indifferent Response

Posted: 2014-02-22 by    Keith63
Complaint Rating:  100 % with 1 votes
FedEx used to advertise "When it absolutely, positively needs to be there overnight". Well, I've had two negative experiences in a row now. I spent an ungodly amount to ship an overnight package to Canada. Two months later and no info from FedEx in between, it got delivered. I understand Customs issues, but would think FedEx would have been able to provide info on delivery status. They couldn't. Now my dryer went out. I found the needed part online and could get it next day (had FedEx done their part) as opposed to two days from a local supplier. I paid double the price of the...
Complaint comments Comments Complaint country United States Complaint category Movement & Delivery

FedEx - fail to deliver

Posted: 2014-02-15 by    MikeyA
Complaint Rating:  100 % with 1 votes
My valuable package was supposed to be delivered on Friday so I stayed home and waited for it. It did not arrive as per 'estimated ' delivery schedule. So I stayed home all day for a second day to ensure I was home for delivery. At 4pm I checked my delivery status and it said that I was not home, see you next week ! Since I cannot stay home every day I called them and told them I will pick it up myself. I sure hope it is there. Should have used Brown....
Complaint comments Comments Complaint country United States Complaint category Other

FedEx - Where shall I start....

Posted: 2013-12-19 by    Mary Poppins, jr.
Complaint Rating:  100 % with 1 votes
I am amazed that FedEx continues to be in business based on my present experience. Given the holiday season is quickly approaching I understand it is probably FedEx's busiest time of year. I had 2 packages with the same tracking number:
951949286622351 posted to be delivered 12/17/2013. It was getting close to 5 pm so I called to inquire how late FedEx delivers so I could keep an eye out for my packages as opposed to leaving them on my doorstep and risk theft. The FedEx woman told me they deliver up to 6 pm. After 6 pm no delivery was made so I recheck the tracking information which...
Complaint comments Comments Complaint country United States Complaint category Other

FedEx - Live animal ship

Posted: 2013-12-06 by    Acn1105
Complaint Rating:  0 % with 0 votes
So i had a lizard live shipped over night, tracking number came up that he would be delivered to my house by 4:30 pm TODAY, 4:30 came and passed and no delivery. im at work and i called customer service (45 mins on hold) they told me he was shipped ground instead of overnight and it was the breeders fault, its not. they then told me he would not arrive till 4:30 on monday night but as a courtasy to me they would ship him to me by 4:30 tomorrow. They CHARGED the breeder the fee to have him be here by tomorrow (not a courtsey). I now have to make sure my child isnt around when the package comes because...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

FedEx - very idiotic situation

Posted: 2013-10-21 by    Mako123
Complaint Rating:  0 % with 0 votes
I booked a package through FedEx
Ordered some stuff via FedEx. Parcel was en route 5 days and 4 days later I find out that the parcel is 4 days at customs
FedEx Office Kazakhstan did not say anything to me
Also in the FedEx office, they offered to buy my original post documents for $ 15
I do not understand why they sell me my documents.
Arriving at the airport in the customs warehouse at 16:00 and you want to walk 2km found that FedEx employee stock only from 6 am to 10 am
FedEx - it's terribly indifferent harmful company
Customs detained...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

FedEx - Louisiana - Reckless merging driving

Posted: 2013-10-18 by    Erika504
Complaint Rating:  0 % with 0 votes
On 10/18/13 at 10:45 am on I 10 east bound before pearl river nature reserve a Fed Ex truck merged onto the highway from far right lane all the way over to the far left where we were driving 70mph. We had to slam on the brakes to avoid ramming into the rear of the eighteen wheeler. It was not good! Come on FedEx teach your drivers how to operate your vehicles properly. Especially truck number 811500!...
Complaint comments Comments Complaint country United States, Louisiana Complaint category Other

FedEx - New York - Lied About delivery

Posted: 2013-09-03 by    Twidlebug
Complaint Rating:  0 % with 0 votes
Waited for Fedex delivery all day, then I got a call from my shipper that FedEx tried to deliver at 5.41pm but no one was home, I told him you're calling my home phone, so I am home. and Fed EX never showed up. Wasted a whole day for my clients Barebone PC to start the build but FedEx messed up my whole program....
Complaint comments Comments Complaint country United States, New York Complaint category Other

FedEx - Alabama, Decatur - poor delivery

Posted: 2013-08-12 by    Barbara Milligan
Complaint Rating:  100 % with 1 votes
There was a knock on the door on Thrs. morning and I went right down to open the door. I opened the front door to find a box from WalMart.com, delivered by the Fed EX truck that was backing down the driveway. About and hour later I went out and drove down the driveway. I was irritated to find 3 more boxes and the Fed EX slip down at the road by the mailbox. One box was opened at the top. Pictures are attached. These were paper products from Nashville Wraps and it was just about to rain when I found them there. These tracking numbers were:
285455177291970 Date Assigned: 08/08/2013
285455177292205...
Complaint comments Comments Complaint country United States, Alabama, Decatur Complaint category E-Shopping

FedEx - Delivery Driver

Posted: 2013-07-24 by    naniofsix
Complaint Rating:  0 % with 0 votes
Package states that it is to be delivered to front of Apt 203 door. Instead driver dropped frozen food delivery at front door in sun and never bothered to ring bell and let anyone know it was delivered......
Complaint comments Comments Complaint country United States Complaint category Other

FedEx - New Jersey, Jersey City - Late Delivery

Posted: 2013-07-06 by    Stevenrodriguez92
Complaint Rating:  0 % with 0 votes
My God im about to explode in anger, so today they send me a txt message saying that my package in which was containing my allergies pills was being deliver today by a FedEx Truck, well the txt was send at 10:52am so ii told my boys lets chill outside and wait for the FedEx guy and than we go and play some ball, well at after hours of waiting at 1:10pm ii received another txt saying (item(s) has been attempted for delivery by the carrier and will try again tomorrow.) ii made this order tuesday july Fuking 3rd Ok they Dnt work on July4th so That's 3 days for the delivery really was expecting...
Complaint comments Comments Complaint country United States, New Jersey, Jersey City Complaint category Other

FedEx - England, Greater London - Duty/Tax charges

Posted: 2013-07-06 by    Judaline
Complaint Rating:  0 % with 0 votes
Why is FedEx sending me an invoice for duty'/tax charges for £60.28 when it's a birthday gift sent from Malaysia by my family, when they had already paid the courier charges.
I think it's a ripoff!...
Complaint comments Comments Complaint country United Kingdom, England|Greater London Complaint category Other

FedEx - South Carolina, West Columbia - did not receive order

Posted: 2013-06-29 by    Jonanner
Complaint Rating:  0 % with 0 votes
I ordered a small heater from VMInnovations no 11/24/2012 . Received e-mail of delivery on the 28th or 29th. I had to go out of town on the 28th.I called early on the morning of the 28th and informed the person I would not be at home, requested for the driver to keep the package on truck and I would come to pick up. FedEx informed me they delivered the package to my house. I never saw this item. When I informed VMInnovations they said that FedEx delivered. Therefore I have to pay for something I did not receive. This is very bad customer service!!! FedEx needs to prove this delivery....
Complaint comments Comments Complaint country United States, South Carolina, West Columbia Complaint category Appliances

FedEx - California, Huntington Beach - OUT FOR DELIVERY MY A$$

Posted: 2013-05-24 by    NOPE_
Complaint Rating:  0 % with 0 votes
I have an item that is supposed to arrive today or tomarrow. It states "in transit" and "out for delivery" underneath the "in transit" area. WTF DOES THAT MEAN!??? I literally cancelled all my plans today because I thought since it said - "out for delivery" that IT WOULD ARRIVE TODAY! I am not complaining that it was late or anything, but it states, OUT FOR DELIVERY - that means it should be delivered that day, not the day after!!! I would have kept my current plans and been a lot better than waiting for this package that is not going to arrive till the day...
Complaint comments Comments Complaint country United States, California, Huntington Beach Complaint category Other

FedEx - Texas, Killeen - Aggressive, Bad Driver

Posted: 2013-04-20 by    countrynewsman
Complaint Rating:  0 % with 0 votes
I was trying to pull out of a parking lot onto a four lane highway with a middle merge lane. I got into the merge lane and noticed the left lane was open and a Fedex van (#112618) in the right lane. As I was half way into the left lane, the Fedex driver changes lanes and cuts me off. I raised my hands in the air like in a "what-the-hell" gesture, and I notice he gives me the finger from his left mirror. He continues down the road changing lanes several times when vehicles are not going fast enough for him. I thought Fedex drivers were supposed to be professional. I guess not....
Complaint comments Comments Complaint country United States, Texas, Killeen Complaint category Movement & Delivery

FedEx - Manitoba, Winnipeg - Failure to deliver

Posted: 2013-04-04 by    Larocque
Complaint Rating:  0 % with 0 votes
For the third time I have ordered from a company who uses FedEx to deliver and I have had the same problem each time. I take the day off work to wait for the package, it never comes. I check the tracking number on the website and it says failed to deliver because business was closed or person did not answer. So call them up and they say no one answered when they buzzed the apartment. I never heard it, next day I wait again and hear nothing. Phone, same thing again, so I test the apartments buzzer, works perfectly. So each time I have had to take a cab across town ($33.45 there and $33.45 back) which...
Complaint comments Comments Complaint country Canada, Manitoba, Winnipeg Complaint category Movement & Delivery

FedEx - unauthorised charges

Posted: 2013-03-30 by    ianbradbury
Complaint Rating:  0 % with 0 votes
Phony charge scams and bullying customers, I have a charge of £32, That they said they paid, I did not authorise them to pay anthing on my behalf., disgraceful. never use the again....
Complaint comments Comments Complaint country United Kingdom Complaint category Unauthorized Charges

FedEx - New York, Buffalo - Another greedy, selfish loser

Posted: 2013-03-09 by    Mshinta
Complaint Rating:  0 % with 0 votes
So my dog is thee friendliest, most happy dog I've ever had/known. This guy pulls up, and without honking, which they're supposed to do if they're to scared of a dog wagging his tail, walked right up to the door. My dog jumped up and gave him a little two inch scratch on his leg. My mom was sitting in our office in the front of the house and saw the whole thing. When she came out she asked if he was ok and he said yea just a scratch...or maybee his tooth caught my leg and he bit me. Which is a truly embarrassing lie for my dog would never bite. Now we get a letter in the mail from...
Complaint comments Comments Complaint country United States, New York, Buffalo Complaint category Lawyers and Attorneys

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