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Fandango Complaints & Reviews

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Fandango - No refund or exchange

Posted: 2015-07-01 by    spawnedin71
Complaint Rating:  0 % with 0 votes
Long story short...gave blood and received two Fandango passes with a promo code. Went online to redeem my codes and schedule my movie(6/30/15). Due to having to work, had to cancel my tickets, which I did so well in advance of movie start time. Got an email after cancellation to choose either a refund or exchange, but could not submit either one, due to an "issue" with an order! Waited the 24 hours for a response, which never came. Finally contacted customer service who advised because they were "promo'' codes, I couldn't even get an exchange!! So after giving blood and receiving...

Fandango - Oklahoma, Oklahoma City - Multiple Tickets-No Refund

Posted: 2015-06-21 by    GDH
Complaint Rating:  0 % with 0 votes
I purchased 2 tickets to the June 19th 7:05 show for Dinosaur World (real name not allowed). When I finished the guest checkout, The Fandango website said that the session had timed out.
So I re-did the purchase and got the confirmation email notice and went to the email to get the number.
Now I see 2 emails telling me I bought 4 tickets, and that a refund is not possible because it is less than 2 hours before show time.
This entire transaction took less than 10 minutes, and it is now 5:15PM, June 19th, 2015 for the 7:05 show.
Really? If your going to time out my session,...

Fandango - Movie Gift cards

Posted: 2015-04-18 by    LJTucci
Complaint Rating:  0 % with 0 votes
DO NOT PURCHASE FANDANGO GIFT CARDS. I decided this year to purchase movie gift cards for my whole family for Christmas. They cards are only redeemable on line and out of four couples I purchased them for, only one was able to actually use the cards. They had to download an app to get the tickets. Two of the other couples, were computer savvy but were so frustrated trying to use the cards, they gave up. One person called Fandango three times trying to use the card and work through the problem she was having on line and she was unsuccessful. The last couple I purchased them for loves to go to the...

Fandango - BEWARE of Fandango Gift Cards!

Posted: 2015-01-18 by    AngryinNM
Complaint Rating:  0 % with 0 votes
DO NOT PURCHASE A FANDAGO GIFT CARD BEFORE READING THIS. I received 3-$15.00 gift cards over the holidays from a wonderful young couple who know I love going to the movies. They were excited to give me what they thought was a great gift that I could use to buy tickets, popcorn, drinks, etc. at the movie theater. When I arrived at the theater to use my card, I was told by the box office that Fandango gift cards CAN ONLY BE USED TO BUY MOVIE TICKETS ONLINE AND NOTHING ELSE. I was angry and disappointed. After the long drive home, I went to the Fandango website to buy a ticket for the next day's...

Fandango - no service

Posted: 2014-12-30 by    oceanside moviefan
Complaint Rating:  100 % with 1 votes
I ordered my tickets online to save waiting in line. When I got to the theater I still had to wait in line. It was if I had not purchased my tickets in advance at all. No convenience at all and yet I was CHARGED $1.30 per ticket for nothing. I will not be taken by Fandango again....

Fandango - Steals your money

Posted: 2014-11-29 by    Andi Faulkner
Complaint Rating:  100 % with 2 votes
They charge you twice and then refuse to issue a refund, based on policy. I was able to get a refund from the movie theater for the tickets, but was told I would have to contact Fandango to refund the service charge. Fandango refuses to refund the service charge, after they double charged my card. The movie theater, Razorback Cinema in Fayetteville, AR, says this happens all the time. After speaking to Tony, a Senior Agent with Fandango, he stuck to the policy of no refunds. Tony said he will forward to corporate office who should respond in 5-7 business days, but was real quick to imply that nothing...

Fandango - Illinois, Chicago - Worst service!

Posted: 2014-11-23 by    amberfe
Complaint Rating:  0 % with 0 votes
IF I COULD GIVE THIS 0 STARS I WOULD!! Fandango has the worst customer service! I order tickets and never got the confirmation email. They only have you enter your email once, so I wondered if maybe I missed a letter. Why would they only have you input your email once?! I then wanted to exchange for a later time so I called their service number. They have an option on the electronic prompt to choose someone to speak to regarding refunds. When I finally spoke with someone they told me that Fandango and Regal have a strict no refund policy! I asked why there was an option in the first place if they...

Fandango - California, Los Angeles - SPAM Violation

Posted: 2014-10-04 by    ClifG
Complaint Rating:  100 % with 1 votes
I signed up and purchased tickets last night and
specifically asked to not receive marketing emails in the privacy settings. This morning I received two SPAMS and there is no opt-out at the bottom. (a violation internet rules). I rechecked my settings and no communication boxes were checked. So I got online with their chat and complained. The agent checked and came back and said I have reset your account and you will not receive any marketing emails, I have fixed it. 5 minutes later I got a SPAM email with 90% advertisements asking to review the movie I went to last night. This email did...

Fandango - directed to wrong theater and they will not submit a refund

Posted: 2014-08-07 by    AnUnhappyNYer
Complaint Rating:  0 % with 0 votes
New York City: I purchased two tickets via Fandango 08/07/2014. Their website directed me to a theater in another state.
When I contacted them via their live customer support stated that their website directed me to a theater in another state, Tiffany informed me that they would not refund either my purchase OR my AMC Rewards Credit. Essentially I am out the entire transaction. I requested to be put through to a Supervisor and was told that no Supervisor was available (I printed the transcript). I was given a telephone number for Fandango Voice Customer Support at: 1 866 857-5191 which I...

Fandango - Gift card don&t buy!!!

Posted: 2014-05-25 by    WTFandango
Complaint Rating:  100 % with 2 votes
Move over, there's a new F word in town. I could not be more disgusted with this company. I will never ever buy/give/use a F card again and will tell everyone I know why it is not worth it. Read other complaints and you can see I am not alone. They do not accept their F cards as cash at theatres so you have to purchase at their F online site and pay their online F fees per ticket (how nice for them). Then to try and redeem and checkout if you need to pay it has some bassackward nonfunctional system that says there is an it internal error and directs you to "F click here" when you do, you get...

Fandango - Unable to redeem gift card

Posted: 2014-01-10 by    GarrettV
Complaint Rating:  0 % with 0 votes
Tried repeatedly to redeem my gift card, obtained "live chat help" and was of no help and unable to make it work even with my providing him the code numbers. After an hour of "live chat help" trying to help they told me it might be a problem with my computer. $100 was given to this company and no satisfactory means of redeeming was provided. I will be having the gifter cancel this transaction on their credit card and get their money back and I strongly encourage everyone to not use the Fandango web site....

Fandango - South Carolina, Bluffton - fraud

Posted: 2013-05-03 by    gamer1
Complaint Rating:  0 % with 0 votes
Alphonzo (Listening)

Alphonzo: Thank you for contacting Fandango Customer Support. My name is Alphonzo. How may I assist you today?
adam : I attempted to purchase tickets for iron man, bluffton sc Cinemark, was charged 3 times, got a message "we are having trouble reserving tickets" . Now I am out 70 bucks and no tickets
Alphonzo: I'm sorry you are having trouble with that error message. I would be happy to pull up the transaction and find out what happened to your order.
adam : thanks
adam : what information do you need
adam : hello?

Fandango - New York - Rip-off!

Posted: 2012-12-23 by    ElysiaFionn
Complaint Rating:  100 % with 8 votes
My sister gave me a Fandango gift card for $25.00. I looked up the theaters in my area that use Fandango. My husband and I went to three theaters that supposedly accepted the card, and were told "no". Then, when we finally found a theater that did accept the card, they refused to take it over the counter. They said "you have to do it online". But now we're 30 minutes from home, and the movie starts in 10 minutes. My husband used his cell phone to redeem the card. Fandango charges an additional fee... FOR USING THE INTERNET... which we were forced to do. Now the bill is fifty cents higher than...

Fandango - Wisconsin - failure to honor gift card

Posted: 2012-10-28 by    davebray
Complaint Rating:  60 % with 5 votes
I purchased a gift card for my brother-in-law who helped me do some work at my home in Tampa, FL. He and his wife tried using the card at Rogers Cinema in Wisconsin Rapids, WI shortly after receiving it and the cinema did not honor it. So, when they returned to this year for a visit, I tried to get back the $50 I spent for the card and the idiots at Fandango wrote that the card should have been used within 90 days of the purchase and that my complaint should have been sent in within 90 days. This is total bullshit. The folks to whom I sent that card live in the wilds and don't get out often....

Fandango - California, Los Angeles - Free offer not delivered

Posted: 2012-10-02 by    Dune Barris
Complaint Rating:  0 % with 0 votes
I purchased tickets through Fandando on Aug. 17.

They immediately after sent me an email stating, "Your tickets are in the bag. Your purchase comes with a complimentary $2 Amazon MP3 credit. Within 48 hours, Fandango will send your Amazon MP3 download code in a separate e-mail. Your confirmation information appears below."

They never sent the $2 Amazon MP3 credit. When I contacted them 27 days later, they told me I was too late because the codes expired Aug. 31. The email they sent promising them had no expiration date (see attachment) so how can they expect me to know...

Fandango - not honoring vouchers

Posted: 2012-08-08 by    beckeye
Complaint Rating:  0 % with 0 votes
Buying a "deal" for Fandango via LivingSocial is a very bad idea! There are hidden expiration dates that don't appear on the voucher you print out, then Fandango cuts your savings to the point of costing you more than if you never went to Fandango to begin with. I had a horrible experience with customer service reps "Colin" and "Tony" and received no satisfaction. I recommend using entertainment book savings coupons or costco/AAA discount tickets at the box office, and skipping Fandango and their paper bag puppets and poor customer service. This deal was no deal!...

Fandango - Deceptive practices

Posted: 2012-07-12 by    Deb Hagen
Complaint Rating:  100 % with 2 votes
I had ordered tickets from Fandango and unfortunately had the wrong date on them. I called cust svc and waited 2x for over 20 minutes...When I inquired to either have dates changed or refund my money, I was informed they could do neither. I had to repurchase a ticket before they could refund my money then I had to call back. Terrible policies and a ripoff. I ended up speaking to 3 people and then asked for a supervisor ( I waited on the phone for another 17 min). HORRIBLE CUST SVC. She did eventually return my money but it was only after I had told her I filed a grievance with Pay-pal and the BBB....

Fandango - Florida - Misleading

Posted: 2011-11-12 by    Hate Fandango
Complaint Rating:  100 % with 3 votes
Fandango lists all of these movie theaters who "supposedly" participate in Fandango Bucks. When I selected the local theater in Orlando, Fl...it says in small print at the top that the theater does not participate in Fandango. After calling the theater, they confirmed it. Fandango is a glorified movie theater directory that leads you to think buying movie tickets will be easier online. It is not!!! I can not find a theater in Orlando that participates with this company. Perhaps because it is a scam ...F U fandango. I am unable to get my $50 back from the corporate office also. No refunds. They are...

Fandango - Membership Rewards Scam

Posted:    bad bad company
Complaint Rating:  100 % with 1 votes
Like everyone else on this message board, I was also scammed by Fandango and Membership Rewards. Fandango gave my credit card information to this company and when I called them for an explanation the fellow at Fandango was very rude and said that I signed up for this service and it was my fault. I did not sign up and they should not be allowed to give my credit card information to a third party. If this is not illegal it should be. Shame on you Fandango for participating in this scam!...

Fandango - Total scam

Posted:    Ed
Complaint Rating:  80 % with 20 votes
Fandango what a TOTAL SCAM! Anyone who has not bought tickets from this site DO NOT! They are a total scam & mislead you into thinking you can save time by useing their site. All this site does is ADD TIME & HEADACHE to your movie outting. PRIOR to purchasing our tickets I READ Fandangos "terms" which said I could choose to pick my tickets up at the theater OR print them out at home...Well I thought being able to purchase them online & PRINT THEM OUT AT HOME was the whole point!! That way we would not have to stand in those long lines on the weekend! So, I buy the tickets, print them out & they...

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