logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (10 mins ago)
digimaxpro.com
Don’t buy from them – you will get nothing
2. (15 mins ago)
Loan
Claim for Paul Smith, loan officer, ELoan Company
3. (19 mins ago)
www.psychicworkshop.net
FRAUD
4. (20 mins ago)
FOREVER 21
Management/Human Resources
5. (25 mins ago)
tel2name.com
I checked this website – the info was fault

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Fandango Complaints & Reviews

Sort by: Date | Popularity

Fandango - SPAM Violation

Posted: 2014-10-04 by    ClifG
Complaint Rating:  0 % with 0 votes
I signed up and purchased tickets last night and
specifically asked to not receive marketing emails in the privacy settings. This morning I received two SPAMS and there is no opt-out at the bottom. (a violation internet rules). I rechecked my settings and no communication boxes were checked. So I got online with their chat and complained. The agent checked and came back and said I have reset your account and you will not receive any marketing emails, I have fixed it. 5 minutes later I got a SPAM email with 90% advertisements asking to review the movie I went to last night. This email did...
Complaint comments Comments Complaint country United States Complaint category Movies

Fandango - directed to wrong theater and they will not submit a refund

Posted: 2014-08-07 by    AnUnhappyNYer
Complaint Rating:  0 % with 0 votes
New York City: I purchased two tickets via Fandango 08/07/2014. Their website directed me to a theater in another state.
When I contacted them via their live customer support stated that their website directed me to a theater in another state, Tiffany informed me that they would not refund either my purchase OR my AMC Rewards Credit. Essentially I am out the entire transaction. I requested to be put through to a Supervisor and was told that no Supervisor was available (I printed the transcript). I was given a telephone number for Fandango Voice Customer Support at: 1 866 857-5191 which I...
Complaint comments Comments Complaint country United States Complaint category TV, Music & Video

Fandango - Gift card don"t buy!!!

Posted: 2014-05-25 by    WTFandango
Complaint Rating:  0 % with 0 votes
Move over, there's a new F word in town. I could not be more disgusted with this company. I will never ever buy/give/use a F card again and will tell everyone I know why it is not worth it. Read other complaints and you can see I am not alone. They do not accept their F cards as cash at theatres so you have to purchase at their F online site and pay their online F fees per ticket (how nice for them). Then to try and redeem and checkout if you need to pay it has some bassackward nonfunctional system that says there is an it internal error and directs you to "F click here" when you...
Complaint comments Comments Complaint country United States Complaint category Entertainment

Fandango - Unable to redeem gift card

Posted: 2014-01-10 by    GarrettV
Complaint Rating:  0 % with 0 votes
Tried repeatedly to redeem my gift card, obtained "live chat help" and was of no help and unable to make it work even with my providing him the code numbers. After an hour of "live chat help" trying to help they told me it might be a problem with my computer. $100 was given to this company and no satisfactory means of redeeming was provided. I will be having the gifter cancel this transaction on their credit card and get their money back and I strongly encourage everyone to not use the Fandango web site....
Complaint comments Comments Complaint country United States Complaint category Internet Services

Fandango - South Carolina, Bluffton - fraud

Posted: 2013-05-03 by    gamer1
Complaint Rating:  0 % with 0 votes
Alphonzo (Listening)

Alphonzo: Thank you for contacting Fandango Customer Support. My name is Alphonzo. How may I assist you today?
adam : I attempted to purchase tickets for iron man, bluffton sc Cinemark, was charged 3 times, got a message "we are having trouble reserving tickets" . Now I am out 70 bucks and no tickets
Alphonzo: I'm sorry you are having trouble with that error message. I would be happy to pull up the transaction and find out what happened to your order.
adam : thanks
adam : what information do you need
adam...
Complaint comments Comments Complaint country United States, South Carolina, Bluffton Complaint category Movies

Fandango - New York - Rip-off!

Posted: 2012-12-23 by    ElysiaFionn
Complaint Rating:  100 % with 7 votes
My sister gave me a Fandango gift card for $25.00. I looked up the theaters in my area that use Fandango. My husband and I went to three theaters that supposedly accepted the card, and were told "no". Then, when we finally found a theater that did accept the card, they refused to take it over the counter. They said "you have to do it online". But now we're 30 minutes from home, and the movie starts in 10 minutes. My husband used his cell phone to redeem the card. Fandango charges an additional fee... FOR USING THE INTERNET... which we were forced to do. Now the bill is fifty...
Complaint comments Comments Complaint country United States, New York Complaint category Entertainment

Fandango - Wisconsin - failure to honor gift card

Posted: 2012-10-28 by    davebray
Complaint Rating:  60 % with 5 votes
I purchased a gift card for my brother-in-law who helped me do some work at my home in Tampa, FL. He and his wife tried using the card at Rogers Cinema in Wisconsin Rapids, WI shortly after receiving it and the cinema did not honor it. So, when they returned to this year for a visit, I tried to get back the $50 I spent for the card and the idiots at Fandango wrote that the card should have been used within 90 days of the purchase and that my complaint should have been sent in within 90 days. This is total bullshit. The folks to whom I sent that card live in the wilds and don't get out often....
Complaint comments Comments Complaint country United States, Wisconsin Complaint category Entertainment

Fandango - California, Los Angeles - Free offer not delivered

Posted: 2012-10-02 by    Dune Barris
Complaint Rating:  0 % with 0 votes
I purchased tickets through Fandando on Aug. 17.

They immediately after sent me an email stating, "Your tickets are in the bag. Your purchase comes with a complimentary $2 Amazon MP3 credit. Within 48 hours, Fandango will send your Amazon MP3 download code in a separate e-mail. Your confirmation information appears below."

They never sent the $2 Amazon MP3 credit. When I contacted them 27 days later, they told me I was too late because the codes expired Aug. 31. The email they sent promising them had no expiration date (see attachment) so how can they expect...
Complaint comments Comments Complaint country United States, California, Los Angeles Complaint category Entertainment

Fandango - not honoring vouchers

Posted: 2012-08-08 by    beckeye
Complaint Rating:  0 % with 0 votes
Buying a "deal" for Fandango via LivingSocial is a very bad idea! There are hidden expiration dates that don't appear on the voucher you print out, then Fandango cuts your savings to the point of costing you more than if you never went to Fandango to begin with. I had a horrible experience with customer service reps "Colin" and "Tony" and received no satisfaction. I recommend using entertainment book savings coupons or costco/AAA discount tickets at the box office, and skipping Fandango and their paper bag puppets and poor customer service. This deal was no deal!...
Complaint comments Comments Complaint country United States Complaint category Entertainment

Fandango - Deceptive practices

Posted: 2012-07-12 by    Deb Hagen
Complaint Rating:  100 % with 2 votes
I had ordered tickets from Fandango and unfortunately had the wrong date on them. I called cust svc and waited 2x for over 20 minutes...When I inquired to either have dates changed or refund my money, I was informed they could do neither. I had to repurchase a ticket before they could refund my money then I had to call back. Terrible policies and a ripoff. I ended up speaking to 3 people and then asked for a supervisor ( I waited on the phone for another 17 min). HORRIBLE CUST SVC. She did eventually return my money but it was only after I had told her I filed a grievance with Pay-pal and the BBB....
Complaint comments Comments Complaint country United States Complaint category Online Scams

Fandango - Florida - Misleading

Posted: 2011-11-12 by    Hate Fandango
Complaint Rating:  100 % with 2 votes
Fandango lists all of these movie theaters who "supposedly" participate in Fandango Bucks. When I selected the local theater in Orlando, Fl...it says in small print at the top that the theater does not participate in Fandango. After calling the theater, they confirmed it. Fandango is a glorified movie theater directory that leads you to think buying movie tickets will be easier online. It is not!!! I can not find a theater in Orlando that participates with this company. Perhaps because it is a scam ...F U fandango. I am unable to get my $50 back from the corporate office also. No refunds....
Complaint comments Comments Complaint country United States, Florida Complaint category Entertainment

Fandango - Membership Rewards Scam

Posted:    bad bad company
Complaint Rating:  100 % with 1 votes
Like everyone else on this message board, I was also scammed by Fandango and Membership Rewards. Fandango gave my credit card information to this company and when I called them for an explanation the fellow at Fandango was very rude and said that I signed up for this service and it was my fault. I did not sign up and they should not be allowed to give my credit card information to a third party. If this is not illegal it should be. Shame on you Fandango for participating in this scam!...
Complaint comments Comments Complaint country United States Complaint category Scam & Fake Checks

Fandango - Total scam

Posted:    Ed
Complaint Rating:  73 % with 15 votes
Fandango what a TOTAL SCAM! Anyone who has not bought tickets from this site DO NOT! They are a total scam & mislead you into thinking you can save time by useing their site. All this site does is ADD TIME & HEADACHE to your movie outting. PRIOR to purchasing our tickets I READ Fandangos "terms" which said I could choose to pick my tickets up at the theater OR print them out at home...Well I thought being able to purchase them online & PRINT THEM OUT AT HOME was the whole point!! That way we would not have to stand in those long lines on the weekend! So, I buy the tickets, print them out...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Fandango - Horrible customer service

Posted:    Marley
Complaint Rating:  100 % with 2 votes
Fandango gives out promo codes for free tickets through vendors and themselves. I received one of these at Sundance and it has the expiration date of 2/2/09. When I went to use this on 2/2/09 it stated it was "EXPIRED". The general and complete rule of business practice is that a coupon is good THROUGH the day of expiration and not PRIOR. They do not state this practice of it expiring at 12:00am on that day by the code, and refuse to honor afterwards, even after complaints and their own cs agent agrees it is a poor practice. DON'T USE FANDANGO. Horrible customer service and deceptive...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Fandango - Promotional Codes Expire before date on coupon

Posted:    Prus
Complaint Rating:  0 % with 0 votes
Fandango gives out promo codes for free tickets through vendors and themselves. I received one of these at Sundance and it has the expiration date of 2/2/09. When I went to use this on 2/2/09 it stated it was "EXPIRED". The general and complete rule of business practice is that a coupon is good THROUGH the day of expiration and not PRIOR. They do not state this practice of it expiring at 12:00am on that day by the code, and refuse to honor afterwards, even after complaints and their own cs agent agrees it is a poor practice. DON'T USE FANDANGO. Horrible customer service and deceptive...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Fandango - California, Santa Cruz - Charging $12.00 without authorization

Posted:    Yolanda Gallardo
Complaint Rating:  0 % with 0 votes
I went on the website to purchase movie tickets. Fandango went ahead and charged me $12.00 dollars WITHOUT my authorization. It was never clear that I was being charged 12.00 dollars for some kind of membership. It suddenly showed up on my checking account. I never authorized this charge or this membership. I am very upset that Fandango would this and I will never use this site again.

Thank you.

Yolanda Gallardo...
Complaint comments Comments Complaint country United States, California, Santa Cruz Complaint category Entertainment

Fandango - Unauthorized charges

Posted:    Kirck
Complaint Rating:  50 % with 2 votes
I bought tickets on line and also like many others that wanted to save $10 on next purchase. I was being charged $12 per month by 'Reservation rewards'. I called fandango up and left a message. Found out you need to call Rick Butler 310-954-0500 He's a Moron and needs the abuse. He's part of the scam....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Fandango - Texas, Addison - Wrong Theater

Posted:    meomi4r
Complaint Rating:  0 % with 0 votes
I recently went on Fandango and purchased 2 sets of tickets. One was for a theater in the city of Plano, TX. The other was for a theater just south, Addison, TX 2 days later.
To my surprise, when I received the e-mail and wanted to print the tickets...the Addison tickets said Plano. I was surprised and have never heard from Fandango. The 800 number they list is only a movie listing. You will never find a person(s) to help you or adjust your tickets or ever exchange, much less refund you.
Don't ever use Fandango...they are ok sometimes, but no I realize they make mistakes and...
Complaint comments Comments Complaint country United States, Texas, Addison Complaint category Entertainment

Fandango - Mix-up

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
Fandango is selling I-max tickets online for Lincoln Centre I-max in NYC for Batman "Black Knight." We bought 2 tickets for the 8:45 pm show 4 days in advance, but when you got to the theatre, we discovered that the show time was not in Imax. Loews Theatre refunded our ticket money, but we did not see the I-max version.

A long subway ride ($8.00 wasted), two hours out of our evening and no I-max "Black Knight." Loews says it cannot get Fandango to correct its listings, so Loews is dealing with unhappy customers for several shows a day....
Complaint comments Comments Complaint country United States Complaint category Entertainment

Videos

Consumer Protection Official Offers Online Safety Advice

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
loading
     
 
Login close
Email:
Password:

Forgot your password?