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Eyemart Express Complaints & Reviews

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Eyemart Express - Bad glasses

Posted: 2014-05-28 by    Mzcmkr
Complaint Rating:  0 % with 0 votes
I purchased two pairs of glasses from Eyemart Express after my vision checkup. My regular glasses had the frame break FIVE times in the first 8 months. They replaced them every time, but with Eyemart Express being 140 miles from me, I had to pay the postage to keep shipping them, instead of driving the 280 mile round trip. Finally, they decided to replace the frame completely. (I believe the lenses were improperly fit, as it was always "stress" breaks & not the result of dropping the glasses or any other abuse.) When I received my new pair, they lasted a little while, but the nose protectors...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Eyemart Express - Shoddy workmanship

Posted: 2014-05-21 by    nurselightening
Complaint Rating:  0 % with 0 votes
My daughter initally went to eyemart express to have a 6 month old pair of glasses repaired and was told that they couldn't fix them. So as she was in desperate need of glasses she bought two new pair. Upon receiving these glasses she looked at them only to find that on both pairs of glasses the lenses did not fit properly in the frames. The associates were rude about fixing them and now three months later one lense fell out and they are not scratch resistant like they are supposed to be. She paid 600 dollars for these glasses and the customer service people were extremely rude. We will never...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Eyemart Express - Bad customer service

Posted: 2014-04-14 by    AsksForRespectfulService
Complaint Rating:  100 % with 3 votes
I went into the Eyemart Express on N May to quickly get a new pair of glasses for my daughter because she broke hers. When we first entered the store no one acknowledged us. They were a little busy so I paid it no mind and went to shop for frames. Then other customers coming in after me were asked to sign in, I figured it was for eye exams, as I've never had to sign in at any other location. After shopping for 20-30 mins, and still receiving no acknowledgment I went to get someone's attention but was brush off with a "someone will be with you soon" then I went to the sign up...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Eyemart Express - Customer service

Posted: 2014-02-11 by    Mike tovar
Complaint Rating:  100 % with 1 votes
Went into your McAllen store this afternoon and was totally ignored by both of your associates. One of them was waiting on another customer and the other was busy putting on some type of lotion. They did not even greet us when we came in. I then proceeded to look at the glasses and after about ten minutes of being ignored I proceeded to leave. It was then that one asked me what I needed and I thanked her for ignoring me and she said she thought the other lady was helping me. The other lady walked up and asked what was going on. When I told her, she said she thought the other one was helping me....
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Eyemart Express - Virginia, Colonial Heights - Poor service & Dishonesty

Posted: 2013-02-19 by    VANESSA JONES
Complaint Rating:  80 % with 5 votes
First of all, Eyemart Express states that you get your glasses back within an hour, not true. If I had known in advance that I couldn't get my glasses back within one hour, I would have went back to Lenscrafters where I received excellent service. I was a first time customer of Eyemart Express and I selected two pairs of glasses to be made. I had a bad feeling about the place because it took two different people to come and measure my eyes. The individual who actually makes the glasses came out with his long white coat and took measurements of my eyes. I paid a total of over $600.00 for two...
Complaint comments Comments Complaint country United States, Virginia, Colonial Heights Complaint category Vision, Glasses, Lenses

Eyemart Express - Ohio, Columbus - service

Posted: 2012-10-08 by    ericzoe
Complaint Rating:  100 % with 1 votes
purchased 2 pairs of glasses totally over 600.00 very poor quality went in a couple weeks ago arm had come off one side, I was told they were not fixable i would have to buy another pair, frustrated and went to neighborhood reputable optician where they put in a new screw and only had to wait five mins with no charge, terrible experience, how could they try to sell me another frame because that didn't want to do an easy fix, instead sell me glasses I didn't need. the other pair side arms loosen quickly frames are of poor quality will never do business there again! You get what you pay...
Complaint comments Comments Complaint country United States, Ohio, Columbus Complaint category Vision, Glasses, Lenses

Eyemart Express - Oklahoma - No tools to adjust glasses?

Posted: 2012-05-01 by    anonymous in ok
Complaint Rating:  0 % with 0 votes
I went into an EyeMart Express to have my glasses adjusted as they were getting very loose and wouldn't stay on. There were two other customers in the store asking for adjustments as well. When it was my turn for service, I showed the girl what needed to be done and she said she didn't have the tools to fix them. ?? This is a company devoted to eyewear fitting and repair! I drove home and my brother actually had an eyeglasses repair kit with small screw drivers and fixed them in 30 seconds. I feel like they were just weeding out work they didn't want to deal with....
Complaint comments Comments Complaint country United States, Oklahoma Complaint category Vision, Glasses, Lenses

Eyemart Express - Bad service

Posted: 2011-10-17 by    kathleen g
Complaint Rating:  75 % with 4 votes
Told glasses would be ready tuesday and they would call here it is thursday and i called them and was told the part did not work dont know when maybe saturday oh yesthey have they have the money iask if icould have it back i nwould go somewhere else!...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Eyemart Express - Fake advertising is illegal

Posted: 2011-09-06 by    Negaiss
Complaint Rating:  0 % with 1 votes
Eyemart Express advertises "one hour" for glasses, I went back after 5 hours and my glasses still weren't ready. I have known it to take over 24 hours. Fake Advertising is illegal....
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

Eyemart Express - Alabama, Birmingham - bad services, bad quality glasses

Posted: 2011-04-09 by    DO NOT GO
Complaint Rating:  100 % with 5 votes
Bait & Switch. 1 complete pair -just ordinary frames with lined bifocal lenses- plus one lens only -in my own frame- cost me over $400 bucks and took 3 weeks to get. The exam was separate. I was shocked when they told me the price and they did not even help to lower the price, when I asked why they just shrugged. Unfortunately, I paid it since I had spent so much time there. When I got the glasses, they were wrong. I could not see. I asked for a refund and they said they do not give refunds. Also, when I asked them to go over my pricing, they added $50 on the 1st pair and $30 on the second for a...
Complaint comments Comments Complaint country United States, Alabama, Birmingham Complaint category Vision, Glasses, Lenses

Eyemart Express - Alabama, Birmingham - price, service

Posted: 2011-04-05 by    topgun
Complaint Rating:  33 % with 3 votes
Agree with the bait and switch review. They advertise 2 pair for $119. I got charged $380 for 1 pair and could not see out of them. They said they did not give refunds and if I could not see (since they were made perfectly to my prescription) I should see the doctor, since he was probably wrong. Good, blame the doctor...Also, Dr. LaCour's exam a joke. Sort of a sour fellow. Charged me more to get drops in my eyes for dilation. Wants me to come back for more office visits. Just padding the bill like for the glasses. Will never go back! And the receptionist did not seem to know what was going...
Complaint comments Comments Complaint country United States, Alabama, Birmingham Complaint category Vision, Glasses, Lenses

Eyemart Express - West Virginia, Charleston - glasses

Posted: 2011-03-18 by    kathleen griffith
Complaint Rating:  33 % with 3 votes
told glasses would be ready tuesday and they would call here it is thursday and i called them and was told the part did not work dont know when maybe saturday oh yesthey have they have the money iask if icould have it back i nwould go somewhere else...
Complaint comments Comments Complaint country United States, West Virginia, Charleston Complaint category Vision, Glasses, Lenses

Eyemart Express - Employee

Posted: 2011-03-01 by    macdaddyskuz
Complaint Rating:  83 % with 18 votes
I worked for Eyemart Express for 2 years, when I first started working their were multiple people fired including my first boss and then every employee (except for myself) then after... yes I said everyone was fired except for myself. They got a new boss and new employees training and all of that fun stuff. About 6 months after that my new boss was fired and they got a new person in there. It was amazing how much they fire and get new people to replace them... why do they do that? I found out after talking to each of the general managers that they will hire whoever will work for less money and that's...
Complaint comments Comments Complaint country United States Complaint category Bad Business Partners

Eyemart Express - Texas, San Antonio - horrible glasses

Posted: 2011-01-04 by    Gruee Queen
Complaint Rating:  86 % with 7 votes
I purchased 2 pairs of bifocal reading glasses. They never had them ready after almost spending the day there. 3 weeks later they called and said they were finally ready. I had made several calls to them, and it always seems chaotic in there before they called me to get them. I got there, could not wear the glasses, they corrected them, told me to go home and try them as bifocals needed getting used to. Then I asked about second pair, all hell broke loose. The idiot did not even know what "1 of 2" and "2 of 2" on the tickets meant! Do they even speak English? Did they ever go...
Complaint comments Comments Complaint country United States, Texas, San Antonio Complaint category Vision, Glasses, Lenses

Eyemart Express - Idaho, Nampa - wrong prescription/lense to small

Posted:    justgetitright
Complaint Rating:  50 % with 6 votes
Went to the eyemart express because I had heard how great the eye doctor was and was very pleased with my experience. Went and picked out some frames, the employees were very friendly and helpful. Was disappointed to find out that my glasses would be ready in about a week not 1 hour as advertised! Went in to pick up my new glasses about a week later, the man at the counter gave them to me I looked around to see how they felt, I told him they didn't feel right and he just stared at me. I thought maybe I just needed to adjust, so I wore them for a few more hours and finally ended up with a pounding...
Complaint comments Comments Complaint country United States, Idaho, Nampa Complaint category Vision, Glasses, Lenses

Eyemart Express - Texas, Corpus Christi - False Advertising

Posted:    Mommick5
Complaint Rating:  80 % with 5 votes
Eyemart Express advertises "one hour" for glasses, I went back after 5 hours and my glasses still weren't ready. I have known it to take over 24 hours. False Advertising is illegal....
Complaint comments Comments Complaint country United States, Texas, Corpus Christi Complaint category Vision, Glasses, Lenses

Eyemart Express - Mississippi, Tupelo - Eyemart Express Fiasco

Posted:    disgruntled in Tupelo
Complaint Rating:  93 % with 42 votes
I was in need of a need pair of progressive lens glasses. After seeing TV ads for Eyemart Express almost every night showing you could get 2 complete pairs of progressive lens for $117.95, I decided to check them out.
The first time I went in just to see what kind of frame selection they had. I found several frames that I liked at varying prices, so I asked one of the employees at the counter how much lens would be with my prescription. Without hesitation, I was told they would be $199.99, which is a far cry from $117.95 for two complete pairs as advertised on TV.
After checking...
Complaint comments Comments Complaint country United States, Mississippi, Tupelo Complaint category Vision, Glasses, Lenses

Eyemart Express - Oklahoma, Oklahoma City - Wrong prescription.poor service

Posted:    avag
Complaint Rating:  100 % with 10 votes
Took my prescription to Eyemart Express, the sales person told me the frames I picked out were too small for bifocals. Then said no they weren't after my sister told her they were bigger than hers and she had bifocals. Came back 2 hrs laterr to pick up new frames with new prescription, extremely long wait. Finally got the new ones but couldn't read with them, was told to take them and wait until morning to put them on after my eyes were rested. I had cataract surgery so couldn't see real well but when I got home my sister looked at them and immediately told me they had trifocals,...
Complaint comments Comments Complaint country United States, Oklahoma, Oklahoma City Complaint category Vision, Glasses, Lenses

Eyemart Express - New Mexico, Albuquerque - Extremely slow delivery

Posted:    roadrunner
Complaint Rating:  100 % with 4 votes
Ordered and paid for three pairs of glasses. Trifocals arrived in about 10 days and were fine. Reading glasses arrived about one week later and were the wrong prescription. Replacement reading glasses arrived about 10 days later and were fine. Computer bifocal glasses (about 18-inch focus with small area for closeup reading) still have not arrived after more than seven weeks. Two telephone calls about two weeks apart were both responded to with the information that the glasses have not been returned from the A/R lab which is applying antireflection coating. This excessive delay is absolutely unacceptable.
Complaint comments Comments Complaint country United States, New Mexico, Albuquerque Complaint category Vision, Glasses, Lenses

Eyemart Express - Arkansas, Fort Smith - bait and switch

Posted:    happylefty
Complaint Rating:  89 % with 38 votes
I saw their add on TV for two pairs of progressives for just under $170. As I would have to travel for an hour to get there I called to make sure that was the cost and there would be no added fees. I was assured that was the price I would pay plus tax. So I went in for my eye exam and headed down there on one of my few days off. There were very few frames in the $39 range which I was told was what was included in the special. Ofcourse you were not told this on the phone. Anyhow after searching there was only one frame that worked for me in the $59 range so I would have to pay the $40 difference....
Complaint comments Comments Complaint country United States, Arkansas, Fort Smith Complaint category Vision, Glasses, Lenses

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