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Express Oil Change & Tire Engineers
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Express Oil Change & Tire Engineers
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1.5 54 Reviews

Express Oil Change & Tire Engineers Complaints Summary

7 Resolved
46 Unresolved
Our verdict: With Express Oil Change & Tire Engineers's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Express Oil Change & Tire Engineers reviews & complaints 54

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11:08 am EST
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Express Oil Change & Tire Engineers Substandard negligence

On October 20, 2023, I took my vehicle to Express Oil Change in Conyers, Georgia located off of Highway 138. While I was speaking with the manager and tech about getting my transmission oil changed, I provided my year, make, model, and engine size to both of them. The manager and tech recommended a transmission flush, and I allowed them to perform the maintenance. In hindsight, as a new customer, I was under the impression that they knew that 6 quarts of oil goes into a Chevrolet Impala Premier vehicle with a V6 engine during a transmission flush. Therefore, after the work was completed, I paid them $187. 24

Within two weeks, I was experiencing shifting issues, and smelling a strange odor. Next, to resolve the issue, I decided to have my vehicle examined by another licensed mechanic. I visually observed an empty transmission dip stick being pulled out of my vehicle while my car was running. The mechanic opined that my vehicle was low on oil by 2 quarts of oil. In addition, I was advised to let Express Oil to contact Express Oil Change know about their negligence.

Next, on September 25, 2023, I went to receive a scheduled tune-up, and after the work was completed the GM mechanic opined during the test drive that he felt a shifting issue. Afterwards, I explained to the licensed professional that a previous transmission flush was done, and they only put in four quarts of oils in my transmission. The mechanic and the service advisor both suspected and confirmed that low transmission oil has caused internal damage to my transmission.

I was advised to leave my vehicle for an internal inspection and the cost of a new GM transmission is $5000.00 to replace which included parts and labor. This was unacceptable, and the techs that worked on my vehicle were supposed to know the correct amount of oil to put in my transmission.

After I received my tune up, I did stop by Express Oil Change/ Tire Engineers and I requested to speak with the manager and he shifted the blame on a machine which is unacceptable and refused to provide corporate information upon request.

Claimed loss: I have lost $187.24 for a substandard maintenance, and approximately $5000.00 for a transmission to be installed in my vehicle. This is going to affect my income since I drive part- time as well.

Desired outcome: A full refund of my $187.24, and part of the cost to replace my transmission

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5:34 pm EDT
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Express Oil Change & Tire Engineers - Tires rotation, balance and oil change.

Express Oil Change-0811 MV100946 11946 State Road 54 Odessa, Fl 33556 On September 16, 2023 I took my car in for oil change along with tires rotation and balance. Only to be told by the technician that I’m not due for an oil change and that my tires don’t need to be balanced nor rotated. Coming from a mechanical background I was astonished that they...

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1:28 pm EDT

Express Oil Change & Tire Engineers Service

I came here to get an oil change I know my battery is a bit old I tell them I don't have money right now I can't do it but still they check battery and use some liquid for clean .I told them just oil change no inspection. But they did check batteries.after that my car won’t start .then my car steering wheel not moving and brake locked .then they refuse to fix it and push me for pay $800 for battery and alternator replacement .I just bought this car and I told them my delarship will change it Monday because I don’t have money .I have warranty service.manager James and crush very rude .refused to fix it when they messed up . .now I need to change the battery alternator because without car I can’t go to my work.i don’t have money for fix it .then I borrowed money for change battery still it’s not start.I spent $1000 because of their mistake.I need my full refund please.express oil change messed up my car .

My car won’t crank .I come for oil change not inspection.my car

Was good and running good

I need my full money refund

They messed my alternator..

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Is Express Oil Change & Tire Engineers legit?

Our verdict: Complaints Board's thorough examination reveals Express Oil Change & Tire Engineers as a legitimate entity with notable strengths. Despite a 13% resolution rate on customer complaints, which invites a closer look, Express Oil Change & Tire Engineers stands out for its commitment to quality and security. Clients considering Express Oil Change & Tire Engineers should delve into its customer service record to gauge compatibility with their expectations.

Express Oil Change & Tire Engineers earns 91% level of Trustworthiness

Perfect Trust Endorsement: Express Oil Change & Tire Engineers achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Express Oil Change & Tire Engineers. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Express Oil Change & Tire Engineers has registered the domain name for expressoil.com for more than one year, which may indicate stability and longevity.

Expressoil.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Expressoil.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Expressoil.com you are considering visiting, which is associated with Express Oil Change & Tire Engineers, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Express Oil Change & Tire Engineers have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Express Oil Change & Tire Engineers website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Express Oil Change & Tire Engineers has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 53 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
  • Express Oil Change & Tire Engineers protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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1:23 pm EDT
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Express Oil Change & Tire Engineers Oil change

I came here to get an oil change I know my battery is a bit old I tell them I don't have money right now I can't do it but still they did it now it's not crank .now manager James don’t help .now I need to change the battery alternator .one thousand dollar bill Given that I don't have money now and stuck here .

My car won’t crank .I come for oil change not inspection.my car

Was good and running good

I need my full money refund

They messed my alternator..

Desired outcome: Please give me my refund I’m in financial crisis badly

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3:47 pm EDT
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Express Oil Change & Tire Engineers - Refund for services not performed

Roderick Barnett 6021 Golf View Crossing Locust Grove, Georgia 30248 [protected]@gmail.com [protected] 09/13/2023 Customer Service Department Express Oil Subject: Complaint Regarding Unauthorized and Incomplete Service on 2019 Mercedes Benz, Sprinter 2500 - Bank of America Claim Number [protected] Dear Express Oil Customer Service Team, I am...

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11:09 am EDT
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Express Oil Change & Tire Engineers Car unable to fix after faulty oil filter placed.

I have 2018 Camry that has been unable to fix for about a year now. Basically bad oil filter was placed in car during oil change. Yall replaced my engine but still unable to fix all the problems related to engine replacement. This is Hattiesburg Ms store- Jim Dunkle is aware. I have been in rental vehicle The cost of rental probably over the cost of my car plus rental.

Desired outcome: I would like you to pay/buy my vehicle at the time the damage. (22,000 roughly). Thanks

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12:55 pm EDT
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Express Oil Change & Tire Engineers - Old oil not drained in my vehicle; new oil put on top of old oil in 2013 lexus causing damage to vehicle at store no# 0490

Robert e. Powe jr 9027 solstice way mobile al. 36695 [protected] [protected]@yahoo.Com august 25th 2023 negligence & breach of fiduciary duty by express oil and its supervisory employee asst. Mgr. Patrick long mobile alabama store n0# 0490 on grelot road 08/23/23 @ 11:41am re: ninteen quarts of oil put in lexus vehicle due to old oil not...

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1:58 pm EDT
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Express Oil Change & Tire Engineers Mr Michael loza.[protected]

Ok in hoover,al for past 3 to4 years I been using express oil change ..my bill alway under 60 dollars.. but one day I was in Montgomery, alabama on Taylor road one..they left my air fifter undone,they put my usual blended oil in 4 ot. Got my bill and I notice an 20 dollars special oil of 4 ot added to already 4 ot they put in ..now am no fool but they try to me my car hold 8 ot of oil.. I drive 2014 chrysler 200 4 cylinder engine.. so I have my whole family use express oil... but we will stop using express oil due to liars and over over-charding customers.. I was going to front the Manger but he look like he need a hair cutt.. can't see his face of all hair Nottingham on him.. he look terrible to be customer service or manager for Express oil.. now this was a couple of months ago . I done reviewing already and got no response..here the second time

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5:52 pm EDT

Express Oil Change & Tire Engineers Oil change

On 7/19/23, I bought a 2010 Subaru Forester, on 7/20/23, I took the vehicle to Express Oil Change, 104 E. Kiehl Ave Sherwood, Ar. to have an oil change. While changing the oil, I heard the technician up top tell the other workers "I just lost 4.5 quarts of oil", only to hear the technician below was not ready for oil to be put in, the drain plug was not screwed in, the top side tech then put oil in again. At this point I don't know if the plug was in when he started putting oil in for the 2nd attempt, I do not recall Technician showing me the dipstick afterwards. Before exiting, I had to ask for the windshield sticker because no one gave me one before or after I paid.

The evening of 7/31/23, my son was on his way to Memphis,TN when the vehicle died on him on the Highway (I-40), I had the vehicle towed to Meineke, 7121 John F Kennedy Blvd, North Little Rock, Ar thinking maybe it needs a tune up. The morning of 8/1/23, Kyle, the manager(Meineke) called me to inform me that the vehicle had NO OIL on the dip stick after adding 3 Qts of engine oil, oil finally reads on dipstick, when started vehicle engine shaking and loud noise from inside engine can be heard, rod is knocking. Engine has internal damage due to lack of oil. Recommend engine replacement. (Written Statement from Kyle). I ask Kyle if there was any visible oil leaks or oil spray and he informed me there was no evidence of oil leaking anywhere. I then went to Express oil change and spoke to Tim, the manager and explained the situation to him, he asked if he can go look at the vehicle, I said yes & gave him the key. later that afternoon I went back Express oil change to talk to Tim on his findings and he told me he found NO evidence of oil leaking anywhere but notice the engine was damaged. Tim told me he went back and looked at the video and saw where the oil was put in and it drained back out and was put back in for a 2nd time but didn't show me the video. I asked Tim, if you'll put 5 qts in, the car is not smoking, it's not leaking, it dont just disappear, where is the oil? He had no definite answer.

When I went back to Meineke to have vehicle towed home, I spoke with Kyle, the manager and he informed me that Tim was telling him about how his guys messed up on the oil change.

Desired outcome: I paid $3500.00 for the vehicle, I would like to be fairly compensated for the vehicle & refunded for services performed that day.

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9:54 pm EDT
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Express Oil Change & Tire Engineers Replaced rear brakes, nicked my newly painted wheel

Took my car in to have back brakes replaced. I had new brakes put on on 6-9-23. They were completely covered in rust a week later. CJ, the mgr agreed to replace them. A week later I took my car in. When I went to pick my car up he said I owed $149.99 for labor. He never said a word to me about paying the labor. I never signed anything. I had just gotten my wheels painted gloss black by Jokers, and Express nicked my wheel in three places. The man who put my brakes on said the nicks were already there when I brought my car in. Not true. I took time stamped pictures before I brought my car in and I told him so. CJ, the mgr, told me to go get my wheel recoated and have the bill sent to them. I went to Jokers and they called Express to verify. The Dist mgr, Greg Wright, said he wasn't paying, because the nicks were already there. How would he know? He wasn't there! I have emailed Greg Wright three times and it was blocked. I have proof the nicks weren't there. They never even asked to see the time stamped pictures. I was treated so rudely and they tried to make me to be the liar. I felt belittled, taken advantage of and unvalued as a customer. I have reported my complaint to the corporate office.

Desired outcome: Pay to have my wheel recoated at a cost of $245.00 and an apology from Express

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1:04 am EDT

Express Oil Change & Tire Engineers Oil change

Took my 2011 GMC Yukon Denali in for a oil change in March 25, 2023 to the store in Forestdale. AL. A few days later my truck started making noise and the engine light came on. It was after hours of the location being close. In the mean time I carried it to O Reilys to see why the engine lightwas one and the machine said it was a miss fire. So.i had plugs and a coil pack replaced . The check engine light was on again. So I went back to O Reilys for them to check it again . I told them I had my oil changed not long ago and the guy siad you need to take it back to Express Oil. I had to wait until that Monday for them to open up. I was there waiting bright and early. I was told i should had brought the truck to them . I said how when this happened after hours on a Saturday night on my way to work. I asked for a manager but he wasnt in. I left a message for the manager to call me back and when he did he was very rùde and when I was telling him what I had to do to keep the truck going because this was my only means of transportation he replied by saying I was not a mechanic and he was and I didn't know what I was talking about and it made me very angry .After a few chores words, he ( Jeff) told me that he would be @ the 3rd ave store and when I got there, I was informed that he was gone. That made me more angry. At this point. I asked for corporate number to file a complaint. Upon calling corporate i told what happen and she said someone would call me but no one never did. I am struck making payments monthly for something that I cant use.

Desired outcome: I want my truck fixed and i do want an apology from the company. Before all of this my truck was fine.

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12:47 pm EDT
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Express Oil Change & Tire Engineers Tire rotation and balance

The sales person at Owens Crossroads Al. Seen I had life time rotate and balance on my tires and sated he had to talk to his manager and came back and told me he had taken it off my account and was going to have to charge me. When I got upset he went and brought his manger out and he told me the same thing. He said he had to check the other store where I bought the tires. What right does a sales person have to question my payed for services and cancel them. He must have thought just because I’m old he could do what he wonted and charge me l am not stupid nor do I do business with someone who tries to rip people off. Very upset customer.

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12:21 pm EDT

Express Oil Change & Tire Engineers Oil change

After receiving an oil change, my car was leaking oil from a not properly tightened oil plug, the skid plate was not secured and fell off while driving. Now I have to straighten skid pan, figure out how to reattach it because all bolts are missing and tighten oil plug and add oil, all for an $80.00 rip off. I would like a refund and some measures put into place for quality workmanship. They could have potentially caused my engine to fail.

Desired outcome: Refund, other pictures wold not load,

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11:46 am EDT
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Express Oil Change & Tire Engineers Manager (Jonathan) makes racially charged comments...

On April 14, 2023, I arrived to pick up my vehicle and attempted to ask the manager on duty (Jonathan) a few questions about my truck. He became agitated by my questions, and an argument began because he asked me, "Why do black people have to be so confrontational?"

I responded by informing him that it was a racist comment.

He began to scream at the top of his lungs at me to the point that other employees had to come and pull him away. At this point, another customer entered from the waiting area and began to confront me by poking his finger in my chest and invading my personal space. I screamed, "I feel threatened."

An Oil Express employee comes from behind the counter and comes between that customer and me. I am still waiting for someone to respond to my request for a senior manager to follow up. Because of your lack of concern, I have decided to no longer do business with Oil Express.

I sincerely hope you train each of your employees on diversity sensitivity, diffusing situations, and responding immediately to volatile issues and customer complaints. I will also file a complaint with the Better Business Bureau.

Sincerely,

J.

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7:42 am EDT
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Express Oil Change & Tire Engineers Car service

On 04-25-23 I took my car into Cahaba Heights AL location for spark plugs to be replaced. I went in wanting spark plugs done, was there from 10:30-2:30 because they wasn’t sure my problem was spark plugs, he was saying he thought maybe transmission. They drove it off a few times and decided to do spark plugs finally. I confirmed that the opinion about transmission was incorrect now and he said yes, he was almost sure it was that until we did spark plugs and seen they was fried. They replaced them and then told me my car was showing a code which it wasn’t before, I had taken it too advanced auto before coming here and no codes showed up then nor when I first pulled into express. So they was trying to switch around the new spark plugs and see which was giving an issue now. I watched them yank around in my hood and kept reving my engine which I have always thought that was bad for cars.

I got told it was all good to go finally, asked if they test drove it to be sure and they confirmed they did. Which I did not ever see my car pull out again after the new plugs got in. I watched the entire time because I was so on edge about the entire deal.

Got 15 minutes down the road and my car wouldn’t accelerate anymore, it just started sounding worse and worse the more I tried to drive. Completely broke down on me and I made sure to ask him if this car will get me home now because I live an hour away. He said yes it will. I let them know I only had 400$ to my name which ended up being my bill total.

Desired outcome: Reimbursed what I had to spend for them to break my car completely and possibly pay for the new problems it has after leaving their shop.

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4:44 pm EST
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Express Oil Change & Tire Engineers Tire engineer ac service - not explained before service was done

Last week I scheduled an appointment to get my AC system diagnosed. I arrive at the Muscle Shoals store, and I start explaining to the technician why I was there. "Sir, I have an appointment to get my ac system reviewed". I was rudely interrupted by the technician that they are a first come first serve facility, and they can not see any appointments. I will out the customer information and give the technician the mileage, and the technician ask me to go sit in the lobby. The technician took zero time to explain any part of the ac repair process and cost. I was not made aware of any cost just to do the diagnostic review. About twenty minutes later, a different technician comes to the lobby to explain what he recommends to make the AC system repairs. The total cost was about $1600, and two days of work. I explained I did not want to do these repairs. This technician did not explain any cost of the diagnostic work. The first technician comes in to give me the keys, and I thought he was going to print off something or close out my ticket. He says I owe $185. I said for what...you never explain any cost of the diagnostic work. So, the store manager comes in stating that they do not do any work for free. I told I completely understand this, but his employee did not explain any up front cost for any services. I would think if a location was about to do $200 worth of work they would need to have me sign something that explains in general terms what I was agreeing to. None of this was done verbally or on paper. I ended up paying the bill because the store manager threatened to call the police if I did not pay. I did have a heated argument with the store manager, but he did not offer any solutions to make a win-win situation.

Desired outcome: I want a complete refund I was charged. The location did not formally explain any cost up front on paper or verbally.

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5:07 pm EST

Express Oil Change & Tire Engineers No acknowledgment on oil change

They were fast when working on my vehicle. But I was not greeted and had multiple people in other lanes pass me that arrived after me. I had to get out of my car and ask for service. I wasnt even sure if I was in the right lane. There were plenty of employees moving back and forth and some standing around. A greet and estimated time on the vehicle in front of me would have been preferred. Or if I needed to move it would have been informative to know which direction I needed to take. I have a company car and dont mind waiting. Typically I am greeted and asked to go a certain lane if one is taking longer than normal. No appologies or acknowledgment of my frustration was given at all. I was serviced at the meridian, ms location. I likely will not return.

Desired outcome: Better training for employees

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12:56 pm EST

Express Oil Change & Tire Engineers Lost shield

I went to Express Oil Change on North Memorial Parkway in Huntsville Al in September 2022 for a standard oil change. I have been going to this location for many years and never had an issue until now. I just needed a oil change and now months later I find out my shield on my brand new car was never put back on. The shield is under the car to cover all the important components. Not one person informed me that my shield was unable to be placed back on my car. Should have been no reason why my shield was unable to be put back on. No record on file showing the shield never was damaged and could not be put back on. I took my car to the dealership and they discovered this missing shield. I called the location and spoke with the manager. He replaced my shield no problem. The problem came when the hardware didn't show up with the shield. So now I'm paying for hardware on a part I never knew was missing. Contacted manager again told me to come Monday and he will reimburse me for the hardware. Well here's Monday and after 4 hours of a runaround I finally got reimbursed for the hardware. Now the outcome I am seeking from here. My cameras on my car were malfunctioning and it was missing the shield for months during this on and off issue. Come to find out many of the issues I had to fix were due to the shield missing. I just spent $1300 on my car for issues that were due to neglect from a worker at Express Oil Change. So where does that reimbursement come from. How many other people have been deceived and not made aware of things done by these workers.

Desired outcome: Someone to contact me by phone and reimbursement from all the issues I had to pay for due to this missing shield.

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8:31 pm EST

Express Oil Change & Tire Engineers Oil change

On 9/5/2022 I brought a 2007 Hyundai Azera in for an oil change at the 316 Fieldstown Rd, Gardendale, AL 35071 location. No sooner than starting the car to move out of the garage after the change did my oil light come on. I mentioned this and the inspected again, looking for leaks. This light only came on at idle. They told me to bring it to the repair area which suspected a bad oil pressure sender unit and quoted me $381.23 to fix it. I decided to bring it to a different shop because I did not trust them.

The other shop found they had failed to install the oil filter support when changing the oil filter. This caused a loss of pressure at idle. This diagnostic and replacement of the oil filter support cost me $259.16. Additionally, it cost me over a $100 in Uber fees getting across town as I was trying to find a new apartment/house to rent.

When I contacted the Express Oil location that did the job, they initially did not believe me but would look into it. Later, the store manager found the same employee that worked on my oil in the process of making the exact same mistake. After this, he believed me. We agreed that Express Oil would repay the diagnostic and replacement of the oil filter support (the $259.16) but not the Uber fees. This promise was made Sep 21, when I sent him the invoice for my repairs.

Since then, the store manager "dropped the ball" (his wording) several times on getting these damages to me. I called corporate who reached out to him and things seemed to be moving on 11-21-22. I spoke with the store manager again on 11-26-22 (asking if I had heard from corporate. I had not) and reached out again on 12-11-22. On 12-12-22 I was told it was in corporate's hands.

It is now 1-9-23 and I have still not received any remedy to these damages. I left a message with corporate last week and still have not received any reply and, tonight, left a written form complaint asking for resolution of this issue.

I am extremely disappointed in how I have been repeatedly led on in this situation and simply want compensation for the monetary damages this store caused me.

Desired outcome: Compensation for the $256.16 I spent fixing the issue that Oil Express location caused.

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3:58 pm EDT

Express Oil Change & Tire Engineers Negligent oil change

On September 12, 2022, I took my 2014 BMW X3 to Express Oil Change, Tire Engineer on Candler Road in Decatur, Ga. The following morning, my vehicle stopped on me and haven’t been drivable since. I spoke with the supervisor and explained what was going on, and he had me to tow my vehicle to the Express Oil Change Tire Engineer on Moreland Avenue, after a few days there no luck, my vehicle still wouldn’t start. I had my vehicle towed to Shamrock Automotive, the mechanic checked my vehicle after I told him what was going on. The mechanic stated upon checking the vehicle he reported there was no oil in my vehicle. I told the supervisor at Tire Engineer what he said and he stated we put oil in your vehicle, and produced a video. There had to be a malfunction with there oil machine or something but it is evidence no oil was put in my car. The mechanic stated there was no leakage meaning the oil was for some reason never put in my vehicle. He stated if there was oil put in and leaked out it would be some indication of oil underneath the vehicle. All I want is for Express oil to fix my car, I drove it there and it was driving great. After a supposedly routine oil change it drives no more. I need for Express Oil Tire Engineer to take responsibility for their action and have my vehicle repaired.

Desired outcome: To have my vehicle repaired

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lekad
Birmingham, US
Dec 08, 2022 5:09 pm EST

Just had the same problem. Huffman store in Birmingham, Alabama. I drove my car it jerked and the engine light came on. Towed it to a mechanic shop no oil! I am done with them! Times are already hard and to add more problems makes it no better. I felt some type of way when the lady tech had to call another guy over to ask where to put the filter. NEVER AGAIN!

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+1 (844) 268-3972

Website

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