Big O Tires
reviews and complaints

On 02/16/2023 I brought my Expedition to have a brake job done on the front. I provided the rotors and pads. You technician installed them in Cave Creek , Arizona.I noticed my brakes were making a noise when I returned home.

On 08/30/2023 I brought it to a shop . They inspected my breaks and found both inside pads placed on drivers side and both outside pads place on passenger side.

Your technician installed the pads improperly causing me to have to have my rotor on the drivers side replaced again as well as both side pads.

My vehicle was being sopped by on pad.

Big o tires pro TEC warranty sounds beautiful and makes you feel safe but I now feel mislead and lied to when my tires were bought pro TEC was the way to go I believed what the warranty stated and trusted big o tires word I felt safe but now I feel cheated pro TEC covers what they claim everything from potholes to hazard and when I took my truck in I was told that I should of brought it in sooner but my husband had took it in two months before and they had him sitting thr for over an hour only to be told at the last minute that someone made a mistake and thr wasn't time to do it but that whenever he brought it back in that they would take care of it without problem since he sat thr for over an hour for nothing then the guy states that they cant do the rotation because it's hazard and tha it's not covered by warranty but in the protec description of the warranty it states covers hazards repair or replacement then when I call today I've now been told it's the suspension and that's why it's not covered then I was told it was one tire now I was told it's two tires and suspension but the day before I was just told one tire when a warranty states that it covers everything and hazards and he said it was a hazard thr not being very honest about thr warranty and it just sounds to me that they are being less then honest with me because I am a woman and figure they can tell me whatever to upsell this is truly sad because they say thr here for us to trust them but that's not how I am feeling at this moment and when I called in I spoke to a man and his response to me was that big o tires is a billion dollar company and they have a lot of lawyers that sit on the beach and make these rules to these warranties and basically saying it's at thr discretion as to what protec covers that just seems unfair and not very true to thr word and thr workers are extremely rude and not very honest

I had a tire repaired at the Kaysville Utah store. I dropped a tire with a nail in it on June 8 2023 and picked it up the next day. The store offered to put the tire back on the truck. I was running on its full-size spare (2012 Toyota Tacoma. The put the repaired tire on the truck and were supposed to put the spare back in its holder which is mostly hidden from view. On Monday I was moving a trailer and noticed the spare was not there under the truck.

The store says they cannot find it. They have not offered any replacement. It either was not put back on the spare tire chain or not put on right and fell off.

I got 4 new tires from Big O Tires Store #4155 on May 19th with a warranty. They told me to rotate my tires every 5k miles. I had 37k miles left on the warranty but they didn't honor it. The "Manager" LJ tried to upsell me and didn't help me. I contacted him on February 15th, 2022 about the issue and he asked for pictures of my tires but then ignored me. I had to call him several times and finally got him on the phone on the 20th. He said my warranty was void because I didn't get an alignment done every 5k miles or 6 months. I told him that's not what they told me but he didn't care. I had to buy tires somewhere else because of safety concerns. I called another Big O Tires store and asked if I needed an alignment every 5k miles or 6 months and they said no. I tried calling the original store but they didn't know who I was talking about and gave me the home office number. I called and explained everything but the lady was rude and hung up. I want my warranty reimbursed. This is fraud!

Sale buy 3 get one free. I asked for this deal, but when I pu truck Iwas billed for 4 tires. I. Spoke to manager and he said that I should know which tires are on sale. Classic bait and switch. No refund for 4 tire. RIP off with straight face. The mgr said I should know the rules. But the sign for the sale was not clear. I asked for a refund for the 4th tire. He told me I should have done the research. The mgr was hoping I would accept the rip off

I look to stand outside with a sign letting people know how this store operates.

My daughter went to go get a tire replaced on her Chrysler 301st they told her that because it’s all wheel drive she can’t replace just one tire she hast to replace two and then it went from two tires to four tires and so they refused her service and she stuck there with the baby and now we have to go told her because they are stating that their policy as they cannot just replace one tire on an all wheel drive vehicle is that true and it’s on McClintock and Elliot in Tempe Arizona and the managers name is Crystal that we spoke with and she hung up on us seven times

I bought 860$ tires for my wife’s car. 9/3/22. I took the 0% int for 1 yr. They have been charging me 29 plus int ever since. They told me I couldn’t find out whether my dispute was solved for 3 months. 3 months are up today. I tried to find out and now it’s going to be up to 48 more hours. I have been treated badly and put off for over 3months. I have spent 6 hours on the phone trying to get it resolved. A call to the store would have fixed it. This is unacceptable and ridiculous. Thanks

Robert Stepp.

Bought 4 tires for my pick up about 1 year ago. Rototion and balance was included for the life of the tire.

Today, here at your Nampa, Idaho, store I was advised from now on there will be an 80 dollar charge for balancing. We made a deal for life of the tire balancing and I expect this to remain in affect. If you can't work this out, it will be the last time I buy anything from Big O.

Louis Duquette

1606 N Irene Dr

Namp a ID 83687

[protected]

[protected]@msn.com

While up in the mountains for the night my vehicle brakes were chattering, so took it to Big O Tires in Frisco. (2+ hours from my home).

On 09-21-21 they sold me a “Premium Brake package” (including New Brake Pads and New Rotors) for my Front brakes, totaling $487.00

1 year later I took the same vehicle into my local Brakes Plus store for my rear brakes. They inspected all of the brakes and informed me that my Front Pads were totally good, but that the Front Rotors were “Under Discard,” meaning they were close to failure and could not even be machined!

How could that be?! They were supposed to be brand New Rotors from the Frisco Big O Tires! Afterall the new brake pads were still in good condition.

I called Big O Tires in Frisco and spoke with service advisor Erica and explained the situation. Erica (who was rude, unprofessional, and had terrible customer service) told me that I would have to have the front brake rotors inspected at another Big O Tires store.

So, I took my vehicle to my local Big O Tires store, and they said the same thing that Brakes Plus did.

I called the Frisco Big O Tires again and spoke with the manager, Trish, who was immediately defensive, unprofessional, unfriendly, and had terrible customer service. Trish gave me the excuse that she “couldn’t even tell what was done” on my vehicle….while reading her own computer invoice!

I told her that I believe they Didn’t put new rotors on my car and only did the front pads but charged me for the very expensive Premium Brake Package. Trish said that she “didn’t watch the work that was done” and only gave me the warranty phone number for the rotors. I called the warranty department, but by now the Rotors were past the 12-month warranty and over the warranty miles.

So, the Front brake pads were still in great condition 1 year later, but the rotors were very close to failure and couldn’t even be machined! It’s obviously because they were the original Rotors on the vehicle and not the new ones that I paid for!

The Frisco Big O Tires manager and the owner of this location refused to make this right.

I then called Big O Tires Corporate/TBC Corp and filed a case with Pedro, Ivan, District Manager (Moraine), and General Manager (Landeros).

After at least 6 phone calls, numerous emails with receipts/invoices, and even pictures of the old rotors with serial numbers, Ivan told me that the General Manager (Landeros) “Refused to do anything and couldn’t help.” They closed the case [protected]).

Big O Tires Corporate/TBC Corp never called or emailed me once but claimed through their Consumer Relations (Pedro and Ivan) that they did.

No excuse was even given after all of the exhaustive time, frustration, and Evidence that I sent them at their request. They strung me along for one whole month and kept telling me it was “being escalated.” Ivan even agreed that they should refund my money. They did not even give a reason why they “couldn’t do anything”!

I bought a lifetime alignment contract in 2018 from local store. They have honored it since but the last two alignment/balance/rotate scheduled appointments I've had the service was not done.

Previous appointment had a scheduled time but I left the vehicle with them all day. When I went to pick the vehicle up they had NOT done the alignment.

The last scheduled appointment I had was supposed to be completed under an hour. At 1 hour 45 minutes all that was done was an alignment check, no balance. My vehicle had not moved in over an hour and a half and based on the way it was going it would have been there at least another hour. I make appointments for a reason. I asked for my keys and left without the service I had scheduled.

I wrote an email to the company both times stating what had happened, talked with the local manager, Jesse, about the issues and was assured it should not take more than an hour, give or take a few minutes.

When I wrote this last email the manager, Jesse, called me and said he was refusing service to me. The only reason was that he was "tired" of me writing the company about his poor service.

He said he would refund my money and not do business with me again. I stated I wanted to keep the service I had paid for 4 years ago and I would go elsewhere when I change tires, he refused.

Then the manager sent an email to someone in the company stating "we" agreed to part ways and to refund my money. I contacted her and informed her the "we" was not agreed to and the manager simply refuses to fix the problem he has with service. His answer is to get rid of the customer that complains about him. Fire the customer, not the poor service people.

My name is Lucio Marquez Cell Phone# [protected]

I took my vehicle to Big O Tires in La Mirada California. The reason I took my vehicle to shop was a week before my family and I was in the vehicle which was parked with AC on for about an hour and it turned off on it's on. It started right back up and ran well, but two days later I was driving in an intersection when it suddenly turned off going about 10 miles. I decided to take to Big O Tires to get it checked, I explain to Israel Aguilar my situation, he said they will do a complete engine evaluation (diagnostic) for $99.99 which I agreed to pay. He then calls me back with the results and said the problem was found and it was the following repairs needed.

Replace Idler valve control and do a fuel induction service which I approved the repair and have a paid receipt including the engine evaluation.

My vehicle was completed later the same day and picked up at 4pm. I was driving to see my son in a care facility in Long Beach Ca. but as soon as I got on freeway, I was going about 25miles because of traffic when it turned off again. It turned on right away and I drove back home. The following morning, I went back to Big O Tires and Israel said to me that they will do a second engine evaluation. Israel call me back and said they had found another problem. I told Israel that he had said it was fixed the first time and now they want me to pay an additional $350 for a Fuse box assembly. I told Israel that he had guaranteed that the problem was fixed the first time and now they asking me to pay another $350. If this was a miss diagnose, I want a full refund or put towards the fix.