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Empire Carpet Complaints & Reviews

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Empire Carpet - Service, pricing

Posted: 2015-03-13 by    Jackbob
Complaint Rating:  100 % with 1 votes
I set up an appointment for free estimate between 10:00 an and 12:00pm. The sales person arrived an hour late and when I asked about him coming late. He asked if the company had called to let me know he was running late. No the company did not call and I was going to reschedule . I let him in and he was rude and quoted me an outrageous price for 2 room and a hallway. He wanted to call his supervisor to see if he could get a better quote I told him not to bother because he gave me his estimate. He stated that I was wasting his time. Wait a minute you are the one that was 1 hour late and very rude....

Empire Carpet - Horrible experience

Posted: 2014-08-14 by    SLSPRAT
Complaint Rating:  100 % with 2 votes
Wanted to share my experience with Empire Carpet in Colorado
with any other consumers who are thinking about using them for your carpet
purchase/installation. DO NOT USE THIS
COMPANY!!! This was the worst experience
ever – it made buying a new car seem like a dream!

First off, I cancelled my appointment, but the salesman
still showed up. Since he was there, I
let him come in and show me what Empire had to offer. We had already had two other bids, and were
pretty set that we were going with another company. After talking to...

Empire Carpet - padding

Posted: 2014-07-06 by    Jon Kathy
Complaint Rating:  0 % with 0 votes
When purchasing our carpet I told the salesman that I wanted the best padding he informed us that the 8lb was the best and it came with the carpet.It's in here now it's not the best padding, our 15yr old padding was better than what we have now, when you walk barefoot on the carpet you feel foreign objects under the carpet. I am very disappointed in the quality of the product I would have paid more money for better padding, but never had the option....

Empire Carpet - Beyond horrible customer service / wrong carpet colors ordered

Posted: 2014-05-05 by    Tom Sevcik
Complaint Rating:  75 % with 4 votes
Empire sales rep “Tim” met my wife at our house on Wednesday, April 30th. After giving Tim an $800 deposit for our two rooms plus a hallway of carpeting Tim gave my wife his cell phone number to call if there were any issues. According to Tim, he was good at promptly calling back if there were issues. Being I have a relatively small house I sat on my porch as the installers arrived and began the carpet install on Saturday, May 3rd. (I first verified the two colors of the carpet as my wife told me I’d be asked to.) After completing one room this is when the problems began. (Note our issues...

Empire Carpet - poor installation

Posted: 2014-01-21 by    Don F
Complaint Rating:  50 % with 2 votes
Hired Empire Carpet to do 2 bedrooms with closets, a bathroom, and stairway. They wanted to be paid fully before any work was done.. I refused. They set carpet out in the street and unrolled it so they could cut it. A car drove right over it. I don't blame the driver because he had no other place to go. After the carpet was partially installed, I criticized the workmanship.. The carpet was cut short in places and the metal molding strip at the top of the stairs was dented and bent up at the ends. One seam looked terrible. The installer had a fit and started swearing at me, He called me a "F"...

Empire Carpet - Pennsylvania, Pittsburgh - unprofessional salesman

Posted: 2013-10-17 by    TRebekah
Complaint Rating:  100 % with 2 votes
I made an appointment for an in-home estimate with Empire Carpet. At first the salesman seemed nice and professional. He measured our basement for carpet installation, I chose a carpet and he gave me an estimate. The estimate was almost twice the price of two previous estimates that we received from competitors. I explained to the salesman that my husband and I could not afford to pay that much. He asked me to call my husband at work so that he could speak with him. I informed this man that my husband would agree with me and that we were just not willing to pay that much. He became extremely frustrated...

Empire Carpet - North Carolina, Pisgah Forest - mistreatment of furniture

Posted: 2013-09-12 by    D Matthews
Complaint Rating:  0 % with 0 votes
I had carpet installed a year ago. While they were here, they put my furniture out on the patio. I was upstairs and noticed it was raining. I had to tell them and they quickly brought the furniture in. That's not my major complaint, just an aside regarding the lack of care they take with your furniture. I had an almost new bed that was soundless. Not only did they not put it back together correctly which I had to repair that same night, but it now squeaks and squeaks a lot. When I looked to see what the problem was, I found that instead of unscrewing the screws that held the slats in place,...

Empire Carpet - Illinois, Aurora - Poor installation, rude contractor never ontime

Posted: 2013-08-27 by    Read this before you purchase carpet
Complaint Rating:  100 % with 2 votes
Do not purchase from empire!
I told contractor the day he installed carpet that I could feel something sharp in numerous areas. He pounded it with a mallet a few times, but that did not fix the issue. I thought that maybe with time, it would be ok. Empire pursued us for more sales and we told them we wouldn't use them. The carpet looks cheap and feels cheap. We supposedly got top of line carpet and padding. 2 days in a row they were supposed to come fix all the sharp tack strips and both days they were 35-40 min late. The first day the contractor argued w me. So I told him to leave....

Empire Carpet - New Jersey - Poor Quality Carpet

Posted: 2013-08-17 by    Stay away from Empire
Complaint Rating:  100 % with 2 votes
We bought carpeting from Empire, two times we had to get them to come out and replace the poor quality carpeting they installed even though we paid for the "best" carpets they sold...well not!!! The carpeting us stretching and looks terrible. So I called customer service and made a complaint. I was told that I had to pay $80 for someone to come out and inspect...what a scam. They install inferior product and they want me to pay to verify that!!! Stay far away from Empire!!!...

Empire Carpet - Florida - False promised

Posted: 2013-08-08 by    S MacDonald
Complaint Rating:  100 % with 1 votes
Promised Tile installation 8-5, no show.. Promised installation 8-6, no show, called Pam the manager, promised installation, 8-7, no show. After each promised, I called the next day when no one showed and was told by customer service I was not on the schedule. sitting here 8-8, another promised day, no one here. I ripped out my kitchen, pushed back, at least 3 days now, the reinstall of the kitchen, painting and plumbing and have been living in one room full of furniture waiting for the floors to be completed. Customer service, installation manager and company manager clearly are not communicationg....

Empire Carpet - New Jersey - not gettng any satisfaction with defective carpet

Posted: 2013-04-12 by    Bad carpet
Complaint Rating:  0 % with 0 votes
Living room carpet that was installed inMay 2012 has since developed a large
amount of pulls in it. I have been playing phone tag trying to arrange for someone to
come to house to look at it. This has been going on for many weeks. I am not happy
at all with the customer service of this company...

Empire Carpet - California, San Diego - Defective Carpet

Posted: 2012-10-17 by    RarelyComplain
Complaint Rating:  100 % with 2 votes
I hope you realize that the carpet you are showing (and its congeners) cost 67 cents a sq ft on the rolls in the back of the store at both Home Depot and Lowes. I have it and its just fine. Bet I paid less, though. Same installers will install it, by the way. I took the time to warn them about damaging the mouldings and they were careful. In any event, HD and Lowes would have been far easier to get a hold of if you weren't satisfied with the job or the carpet. By using Empire you "overthought" the situation and next time you'll know better....

Empire Carpet - Pennsylvania - Fraudulent Product Guarantee

Posted: 2012-09-25 by    imkiki
Complaint Rating:  26 % with 19 votes
We had Empire Carpets come out to measure a small (30 square yards) family room. We selected a carpet and the salesman assured us that we should go with the higher grade carpet because it was to be in a high traffic area and the carpet he recommended came with a 7 year wear and stain guarantee. We were skeptical and ran him through several scenarios (kid's spill juice, etc.). He assured us that they would come out and replace the carpet if the pile started to wear or we got a stain from normal food/beverage or household dirt. We have areas of wear and discoloration even though we have cleaned...

Empire Carpet - New Jersey - Sales Practices

Posted: 2012-08-20 by    DebbyBB
Complaint Rating:  100 % with 4 votes
An Empire salesman came to my home and I picked a carpet. When he measured the two rooms I was having them put carpet he came up with 850 square feet. I had measured myself the day before and calculated much less however I did not question him because I felt he knew his business better than I. I gave him the required $200 deposit and he placed the order. He wanted to install it next day but I was not available so I had to schedule it for the following week. The next day I called a local carpet dealer and that evening he came to measure. His measurement came in at 200 square feel less than Empire's...

Empire Carpet - Michigan, Macomb - Carpet

Posted: 2012-07-30 by    tired consmer
Complaint Rating:  100 % with 1 votes
Empire came to my house for a free estimate. They measured 2 bedrooms and my living room. They told me i needed 845 sq ft of carpet and wanted $6, 500.00 for the middle carpet, but with the special deals it went to $4, 500.00. After telling them to forget it it went down to $3, 500.00 for the low end, and then $2, 400.00 if i let them install it the next day. Well needless to say i said forget it that i wouldn't do business with them. I decided to get the house measured by an independent installer and low and behold the real square footage of the areas is 690 sq ft and that's adding 10...

Empire Carpet - Crummy carpet

Posted: 2012-07-30 by    ktteach24
Complaint Rating:  100 % with 1 votes
The sales guys scam you. We were told we were getting the rolls Royce of carpet and padding...ha ha ha. What a joke. Carpet is paper thin and construction grade, padding is almost non-existent. This company is terrible and they swindle you. I'm telling everyone I know not to use empire and am writing to the bbb today. What a joke these guys are. We did NOT get what we expected....

Empire Carpet - Indiana, Peru - damage

Posted: 2012-07-24 by    Alice Baker
Complaint Rating:  100 % with 2 votes
I should have really look around a lot better before I signed off on the installation. When they left I found a section of paper ripped off my dry wall, a hole in the wall when they moved the furniture back, a section where it looks like they cut the carpet short so spliced in a piece and it stand out when I move the end table where it should be. Now I have a seam in the middle of the room that is starting to separate and since it is barber if any of the fibers loosen it will run.
When I got the call to see how satisfied I was I told them about the problems and she didn't seem to care....

Empire Carpet - Arizona, Peoria - installed carpet wrong

Posted: 2012-06-19 by    ChristyD
Complaint Rating:  50 % with 2 votes
Installed carpet a year ago in 3 rooms. Installation of carpet is incorrect in every room. Empire denies any liability or wrongdoing.
Still have patchie carpet. Regional customer service said "get an Attorney". If you want aggravation for years call empire today....

Empire Carpet - Florida, Port Saint Lucie - Consumer fraud

Posted: 2012-06-06 by    dostie1
Complaint Rating:  95 % with 19 votes
My wife and I have used Empire before in our home in Virginia, and I recently attempted to purchase carpeting for our new home in Florida. The sales person (Paul) (I will leave out last names as they know who they are), arrived at our home and showed us the samples we were interested in. He measured all the rooms to be carpeted and then figured the quote. We talked a bit about the promotion they were offering (60 percent off), he stated that after the discounts for the promotion and being a return customer, the price was about $4700. After a brief pause, he asked my wife what she wanted to pay which...

Empire Carpet - Virginia, Suffolk - seemes put any where

Posted: 2012-04-30 by    screw up carpet job from empire carpet
Complaint Rating:  0 % with 0 votes
put unnessary seem in carpet but they indeed claim to stand by their warrenty when the inspector came out to inspect, he slip
and said the company don't give much carpet that how he justafied the extra and unlikely place for the carpet seem
they had first sent out a repairman he stated to me it was the wrong place for the seem and he could replace the carpet with
only one seem and it would be in another location but i would have to pay for the carpet it took for ever for the return call
from empire carpet if you buy from them you had better stand over the carpet...

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