logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (30 mins ago)
Web.com
NO SERVICE, POOR PRODUCT
2. (39 mins ago)
North American Fishing Club
Scam and rip off!
3. (40 mins ago)
Menards
Lyon's Bathtub from Menards is crap!
4. (42 mins ago)
Santander Consumer USA
JOIN IN ON THE CLASS ACTION LAWSUIT
5. (45 mins ago)
USPS - WARREN, MI
USPS WARREN (12 MILE & MOUND)

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Empire Carpet Complaints & Reviews

Sort by: Date | Popularity

Empire Carpet - Horrible experience

Posted: 2014-08-14 by    SLSPRAT
Complaint Rating:  100 % with 2 votes
Wanted to share my experience with Empire Carpet in Colorado
with any other consumers who are thinking about using them for your carpet
purchase/installation. DO NOT USE THIS
COMPANY!!! This was the worst experience
ever – it made buying a new car seem like a dream!


First off, I cancelled my appointment, but the salesman
still showed up. Since he was there, I
let him come in and show me what Empire had to offer. We had already had two other bids, and were
pretty set that we were going with another company. After talking to...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Empire Carpet - padding

Posted: 2014-07-06 by    Jon Kathy
Complaint Rating:  0 % with 0 votes
When purchasing our carpet I told the salesman that I wanted the best padding he informed us that the 8lb was the best and it came with the carpet.It's in here now it's not the best padding, our 15yr old padding was better than what we have now, when you walk barefoot on the carpet you feel foreign objects under the carpet. I am very disappointed in the quality of the product I would have paid more money for better padding, but never had the option....
Complaint comments Comments Complaint country United States Complaint category Flooring Installation

Empire Carpet - Beyond horrible customer service / wrong carpet colors ordered

Posted: 2014-05-05 by    Tom Sevcik
Complaint Rating:  75 % with 4 votes
Empire sales rep “Tim” met my wife at our house on Wednesday, April 30th. After giving Tim an $800 deposit for our two rooms plus a hallway of carpeting Tim gave my wife his cell phone number to call if there were any issues. According to Tim, he was good at promptly calling back if there were issues. Being I have a relatively small house I sat on my porch as the installers arrived and began the carpet install on Saturday, May 3rd. (I first verified the two colors of the carpet as my wife told me I’d be asked to.) After completing one room this is when the problems began. (Note our issues...
Complaint comments Comments Complaint country United States Complaint category Flooring Installation

Empire Carpet - poor installation

Posted: 2014-01-21 by    Don F
Complaint Rating:  50 % with 2 votes
Hired Empire Carpet to do 2 bedrooms with closets, a bathroom, and stairway. They wanted to be paid fully before any work was done.. I refused. They set carpet out in the street and unrolled it so they could cut it. A car drove right over it. I don't blame the driver because he had no other place to go. After the carpet was partially installed, I criticized the workmanship.. The carpet was cut short in places and the metal molding strip at the top of the stairs was dented and bent up at the ends. One seam looked terrible. The installer had a fit and started swearing at me, He called me a "F"...
Complaint comments Comments Complaint country United States Complaint category Flooring Installation

Empire Carpet - Pennsylvania, Pittsburgh - unprofessional salesman

Posted: 2013-10-17 by    TRebekah
Complaint Rating:  100 % with 2 votes
I made an appointment for an in-home estimate with Empire Carpet. At first the salesman seemed nice and professional. He measured our basement for carpet installation, I chose a carpet and he gave me an estimate. The estimate was almost twice the price of two previous estimates that we received from competitors. I explained to the salesman that my husband and I could not afford to pay that much. He asked me to call my husband at work so that he could speak with him. I informed this man that my husband would agree with me and that we were just not willing to pay that much. He became extremely frustrated...
Complaint comments Comments Complaint country United States, Pennsylvania, Pittsburgh Complaint category Flooring Installation

Empire Carpet - North Carolina, Pisgah Forest - mistreatment of furniture

Posted: 2013-09-12 by    D Matthews
Complaint Rating:  0 % with 0 votes
I had carpet installed a year ago. While they were here, they put my furniture out on the patio. I was upstairs and noticed it was raining. I had to tell them and they quickly brought the furniture in. That's not my major complaint, just an aside regarding the lack of care they take with your furniture. I had an almost new bed that was soundless. Not only did they not put it back together correctly which I had to repair that same night, but it now squeaks and squeaks a lot. When I looked to see what the problem was, I found that instead of unscrewing the screws that held the slats in place,...
Complaint comments Comments Complaint country United States, North Carolina, Pisgah Forest Complaint category Flooring Installation

Empire Carpet - Illinois, Aurora - Poor installation, rude contractor never ontime

Posted: 2013-08-27 by    Read this before you purchase carpet
Complaint Rating:  100 % with 2 votes
Do not purchase from empire!
I told contractor the day he installed carpet that I could feel something sharp in numerous areas. He pounded it with a mallet a few times, but that did not fix the issue. I thought that maybe with time, it would be ok. Empire pursued us for more sales and we told them we wouldn't use them. The carpet looks cheap and feels cheap. We supposedly got top of line carpet and padding. 2 days in a row they were supposed to come fix all the sharp tack strips and both days they were 35-40 min late. The first day the contractor argued w me. So I told him to leave....
Complaint comments Comments Complaint country United States, Illinois, Aurora Complaint category Flooring Installation

Empire Carpet - New Jersey - Poor Quality Carpet

Posted: 2013-08-17 by    Stay away from Empire
Complaint Rating:  100 % with 2 votes
We bought carpeting from Empire, two times we had to get them to come out and replace the poor quality carpeting they installed even though we paid for the "best" carpets they sold...well not!!! The carpeting us stretching and looks terrible. So I called customer service and made a complaint. I was told that I had to pay $80 for someone to come out and inspect...what a scam. They install inferior product and they want me to pay to verify that!!! Stay far away from Empire!!!...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Flooring Installation

Empire Carpet - Florida - False promised

Posted: 2013-08-08 by    S MacDonald
Complaint Rating:  100 % with 1 votes
Promised Tile installation 8-5, no show.. Promised installation 8-6, no show, called Pam the manager, promised installation, 8-7, no show. After each promised, I called the next day when no one showed and was told by customer service I was not on the schedule. sitting here 8-8, another promised day, no one here. I ripped out my kitchen, pushed back, at least 3 days now, the reinstall of the kitchen, painting and plumbing and have been living in one room full of furniture waiting for the floors to be completed. Customer service, installation manager and company manager clearly are not communicationg....
Complaint comments Comments Complaint country United States, Florida Complaint category Flooring Installation

Empire Carpet - New Jersey - not gettng any satisfaction with defective carpet

Posted: 2013-04-12 by    Bad carpet
Complaint Rating:  0 % with 0 votes
Living room carpet that was installed inMay 2012 has since developed a large
amount of pulls in it. I have been playing phone tag trying to arrange for someone to
come to house to look at it. This has been going on for many weeks. I am not happy
at all with the customer service of this company...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Flooring Installation

Empire Carpet - California, San Diego - Defective Carpet

Posted: 2012-10-17 by    RarelyComplain
Complaint Rating:  100 % with 2 votes
I hope you realize that the carpet you are showing (and its congeners) cost 67 cents a sq ft on the rolls in the back of the store at both Home Depot and Lowes. I have it and its just fine. Bet I paid less, though. Same installers will install it, by the way. I took the time to warn them about damaging the mouldings and they were careful. In any event, HD and Lowes would have been far easier to get a hold of if you weren't satisfied with the job or the carpet. By using Empire you "overthought" the situation and next time you'll know better....
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Flooring Installation

Empire Carpet - Pennsylvania - Fraudulent Product Guarantee

Posted: 2012-09-25 by    imkiki
Complaint Rating:  26 % with 19 votes
We had Empire Carpets come out to measure a small (30 square yards) family room. We selected a carpet and the salesman assured us that we should go with the higher grade carpet because it was to be in a high traffic area and the carpet he recommended came with a 7 year wear and stain guarantee. We were skeptical and ran him through several scenarios (kid's spill juice, etc.). He assured us that they would come out and replace the carpet if the pile started to wear or we got a stain from normal food/beverage or household dirt. We have areas of wear and discoloration even though we have cleaned...
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Flooring Installation

Empire Carpet - New Jersey - Sales Practices

Posted: 2012-08-20 by    DebbyBB
Complaint Rating:  100 % with 4 votes
An Empire salesman came to my home and I picked a carpet. When he measured the two rooms I was having them put carpet he came up with 850 square feet. I had measured myself the day before and calculated much less however I did not question him because I felt he knew his business better than I. I gave him the required $200 deposit and he placed the order. He wanted to install it next day but I was not available so I had to schedule it for the following week. The next day I called a local carpet dealer and that evening he came to measure. His measurement came in at 200 square feel less than Empire's...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Home & Garden

Empire Carpet - Michigan, Macomb - Carpet

Posted: 2012-07-30 by    tired consmer
Complaint Rating:  100 % with 1 votes
Empire came to my house for a free estimate. They measured 2 bedrooms and my living room. They told me i needed 845 sq ft of carpet and wanted $6, 500.00 for the middle carpet, but with the special deals it went to $4, 500.00. After telling them to forget it it went down to $3, 500.00 for the low end, and then $2, 400.00 if i let them install it the next day. Well needless to say i said forget it that i wouldn't do business with them. I decided to get the house measured by an independent installer and low and behold the real square footage of the areas is 690 sq ft and that's adding 10...
Complaint comments Comments Complaint country United States, Michigan, Macomb Complaint category Products & Services

Empire Carpet - Crummy carpet

Posted: 2012-07-30 by    ktteach24
Complaint Rating:  100 % with 1 votes
The sales guys scam you. We were told we were getting the rolls Royce of carpet and padding...ha ha ha. What a joke. Carpet is paper thin and construction grade, padding is almost non-existent. This company is terrible and they swindle you. I'm telling everyone I know not to use empire and am writing to the bbb today. What a joke these guys are. We did NOT get what we expected....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Empire Carpet - Indiana, Peru - damage

Posted: 2012-07-24 by    Alice Baker
Complaint Rating:  100 % with 2 votes
I should have really look around a lot better before I signed off on the installation. When they left I found a section of paper ripped off my dry wall, a hole in the wall when they moved the furniture back, a section where it looks like they cut the carpet short so spliced in a piece and it stand out when I move the end table where it should be. Now I have a seam in the middle of the room that is starting to separate and since it is barber if any of the fibers loosen it will run.
When I got the call to see how satisfied I was I told them about the problems and she didn't seem to care....
Complaint comments Comments Complaint country United States, Indiana, Peru Complaint category Flooring Installation

Empire Carpet - Arizona, Peoria - installed carpet wrong

Posted: 2012-06-19 by    ChristyD
Complaint Rating:  50 % with 2 votes
Installed carpet a year ago in 3 rooms. Installation of carpet is incorrect in every room. Empire denies any liability or wrongdoing.
Still have patchie carpet. Regional customer service said "get an Attorney". If you want aggravation for years call empire today....
Complaint comments Comments Complaint country United States, Arizona, Peoria Complaint category Flooring Installation

Empire Carpet - Florida, Port Saint Lucie - Consumer fraud

Posted: 2012-06-06 by    dostie1
Complaint Rating:  95 % with 19 votes
My wife and I have used Empire before in our home in Virginia, and I recently attempted to purchase carpeting for our new home in Florida. The sales person (Paul) (I will leave out last names as they know who they are), arrived at our home and showed us the samples we were interested in. He measured all the rooms to be carpeted and then figured the quote. We talked a bit about the promotion they were offering (60 percent off), he stated that after the discounts for the promotion and being a return customer, the price was about $4700. After a brief pause, he asked my wife what she wanted to pay which...
Complaint comments Comments Complaint country United States, Florida, Port Saint Lucie Complaint category Flooring Installation

Empire Carpet - Virginia, Suffolk - seemes put any where

Posted: 2012-04-30 by    screw up carpet job from empire carpet
Complaint Rating:  0 % with 0 votes
put unnessary seem in carpet but they indeed claim to stand by their warrenty when the inspector came out to inspect, he slip
and said the company don't give much carpet that how he justafied the extra and unlikely place for the carpet seem
they had first sent out a repairman he stated to me it was the wrong place for the seem and he could replace the carpet with
only one seem and it would be in another location but i would have to pay for the carpet it took for ever for the return call
from empire carpet if you buy from them you had better stand over the carpet...
Complaint comments Comments Complaint country United States, Virginia, Suffolk Complaint category Flooring Installation

Empire Carpet - New York - Bad Service

Posted: 2012-03-18 by    nocorpman1
Complaint Rating:  100 % with 4 votes
We called Empire to see what they had to offer and saleman stoppedby. We needed carpet for our living-room and bedroom. He was your typical saleman( snakeoil type). Once we decided what we liked and questioned the price the full court press switched on. I was used to dealing with my neighborhood carpet shop but we decided to give Empire a chance, so was not used to this BS. He complained if I do not make the deal now I might miss out on a great price and he would have to make a second trip to possibly close the deal. So what if he has to do a little work. He got on the phone made a call to impress...
Complaint comments Comments Complaint country United States, New York Complaint category Flooring Installation

Videos

ATM Skimming

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
loading
     
 
Login close
Email:
Password:

Forgot your password?