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Embassy Suites Complaints & Reviews

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Embassy Suites - I have never experienced the kind of service or lack of service I received at that Embassy Suites

Posted: 2012-07-04 by    Sloler
Complaint Rating:  0 % with 0 votes
I just arrived home from a three day stay with my Family Reunion in your Embassy Suits at 1701 E. 12th. Street in Cleveland, Ohio. The housekeeping service was awful. We arrived on Thursday afternoon. Friday morning we made coffee and didn’t anything to stir it with, so I left a note for and asked for extra cups, towels, pillows stirs and glasses. I slept on the sofa bed which needed a new mattress.

Friday when we arrived back to our room #825, they had not put the sofa bed up; I was told the policy is; they are not suppose to put them up and they didn’t make it up either....
Complaint comments Comments Complaint country United States Complaint category Hotels

Embassy Suites - Do not let them ruin your vacation!

Posted: 2011-11-06 by    leena104
Complaint Rating:  0 % with 0 votes
I planned a great Mid-Western family vacation with my husband and three young children. Our first stop, the Grand Canyon, staying in a two bedroom suite at the Embassy Suites in Flagstaff. Upon arrival, we were told that they overbooked rooms and we could not have the room which we have reserved months in advance. I selected this hotel so my husband and I could have a little privacy while vacationing (something which does not happen too often with three children). It was the most expensive choice in the hotel. Instead, we were divided into two rooms. My husband had to sleep in one with my son. I...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Embassy Suites - Texas, Houston - THEFT

Posted: 2011-07-03 by    HEATHERDISAPPOINTED
Complaint Rating:  0 % with 0 votes
STAYED AT THE EMBASSY SUITES IN DOWNTOWN HOUSTON FOR A CONCERT. UPON ARRIVAL WE WERE PLEASED WITH THE ROOM AND THE OVERALL HOTEL ENVIRONMENT. AT APPROXIMATELY 630 WE WENT TO OUR ROOM AFTER CHECKING IN AND PUT OUR THINGS DOWN SO WE COULD GO DOWNSTAIRS FOR THE COMPLIMENTARY MANAGERS RECEPTION WITH COCKTAILS AND SNACKS. I TOOK WITH ME MY LICENSE AND A TWENTY DOLLAR BILL AND FOUR FIVE DOLLAR BILLS TO TIP WITH. I LEFT THREE FIFTY DOLLAR BILLS AND A TWENTY IN MY WALLET IN MY PURSE FOR MY SPENDING CASH FOR THE NIGHT AND BREAKFAST THE NEXT DAY. WE WERE GONE FROM OUR ROOM TILL 8PM AND WE CAME BACK TO CHANGE...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Travel & Vacations

Embassy Suites - Louisiana, New Orleans - Missing Camera

Posted: 2011-03-15 by    Nevera RealName
Complaint Rating:  0 % with 0 votes
Stayed in hotel a week. Day we checked out, we discovered we had left our camera on the bed. We phoned the hotel THAT very day to report the camera was left behind. We were asked to leave a complete description of the item, room number, time we left the property, etc. We were told we would get a call back, but did not. Tuesday, I phoned the hotel and left a message for lost and found person. I was told it was all handled by security and she was at lunch. The next day I called again and got security. I left name, number, camera description, etc. for the second time. Security lady explained only she...
Complaint comments Comments Complaint country United States, Louisiana, New Orleans Complaint category Hotels

Embassy Suites - Texas, Frisco - dirty hotel

Posted:    willis2469
Complaint Rating:  0 % with 0 votes
Embassy Suites in frisco texas is an over priced hotel that reaks of mismanagment. the hotel is infested with unwanted critters mice, rats, cockroaches, and bedbugs. the food that is served at the resturaunt is awful and I guess it goes along with the horrible managment. this hotel is only 6 years old and was built from the ground up. this property should not have these kind of issues only being 6 yrs old. the happy hour with free cocktails is about the only pluss to this place, although the snacks they serve at the hapy hour are all contaminated with mice and rat fecal matter. so eat at your own...
Complaint comments Comments Complaint country United States, Texas, Frisco Complaint category Hotels

Embassy Suites - Tennessee, Franklin - Can't cancel reservation - I HATE EMBASSY SUITES!!!

Posted:    Duganfry
Complaint Rating:  0 % with 0 votes
Let me first say first and foremost "I HATE EMBASSY SUITES! Let me tell you my nightmare story with this extremely rude and rigid hotel. My parents were coming down to visit me for my court appearance in Nashville. Lo and behold, the lawyers decided to cancel the mediation and reschedule. Guess what?? Because it wasn't in there 3 day window, they REFUSED TO LET ME CANCEL OR RESCHEDULE!! $358 dollars down the drain by this sick greeedy company!

As far as I'm concerned, Embassy Suites and this Advanced Purchase can SHOVE IT WHERE THE SUN DON'T SHINE. I won't...
Complaint comments Comments Complaint country United States, Tennessee, Franklin Complaint category Hotels

Embassy Suites - Bad Service

Posted:    Not Impressed 1
Complaint Rating:  100 % with 1 votes
Made reservations for the dates of July3-5 to Embassy Suites. Check-in is at 3 but we didn't arrive until after 4. They told us the room wasn't ready and we'd have to come back. We left for an hour, checked in and went to our room. The bed wasn't finished and the bedspread and pillows were lying on the floor in a heap. After asking housekeeping to come finish the room and give us a new bedspread, we wait five hours for them to come do this. This ruined dinner and the evening as we waited to eat until after they had returned since they promised it would only be a short time before...
Complaint comments Comments Complaint country United States Complaint category Hotels

Embassy Suites - Total disaster!

Posted:    Dynass
Complaint Rating:  100 % with 1 votes
Total disaster! I had planned on taking my daughter to her first concert in Cleveland, OH. I went on line and booked a room through the Embassy Suites website and felt I was getting a good deal. Sadly, the concert was canceled. I thought about taking her to a different location and staying again with Embassy Suites and adding a night as I would be traveling further. I started by calling their customer service, but was told I could do nothing about changing the reservation because I had used the special on line rate where I couldn't make a cancelation or modification to the reservation. I was...
Complaint comments Comments Complaint country United States Complaint category Hotels

Embassy Suites - North Carolina, Concord - Overcharged

Posted:    Shannon36535
Complaint Rating:  100 % with 2 votes
So I checked in today with my company for a conference we are having at the embassy suites in concord north carolina.

My company is paying for all the rooms with corporate billing but I was asked for a credit card for incidentals that might be charged to the room. I asked would there be any charges made to it or any kind of hold and was told NO by the front desk clerk.

I had no more made it to my room than my spouse calls me and lets me know they have already charged $40.00 to my cc.

I went back to the desk and spoke to another person who then informs...
Complaint comments Comments Complaint country United States, North Carolina, Concord Complaint category Hotels

Embassy Suites - Money scam

Posted:    HanF59
Complaint Rating:  33 % with 3 votes
Total disaster! I had planned on taking my daughter to her first concert in Cleveland, OH. I went on line and booked a room through the Embassy Suites website and felt I was getting a good deal. Sadly, the concert was canceled. I thought about taking her to a different location and staying again with Embassy Suites and adding a night as I would be traveling further. I started by calling their customer service, but was told I could do nothing about changing the reservation because I had used the special on line rate where I couldn't make a cancelation or modification to the reservation. I was...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Embassy Suites - Virginia, Hampton - discrimination

Posted:    whitedisgruntledemployee
Complaint Rating:  0 % with 1 votes
I work for a black woman at the Embassy Suites in Hampton VA. She is extremely prejudice against white employees and treats them terribly in comparison with her black employees. She is the manager of the restaurant. She is extremely intimidated by people (especially white) that have a good deal of experience in the restaurant industry.

Personally, she has held me back of certain jobs that would help me profit more because I am white and have FAR more experience than she does. I have overheard her saying this to other african-american employees.

She threatens white people...
Complaint comments Comments Complaint country United States, Virginia, Hampton Complaint category Hotels

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