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Embassy Suites Customer Care Service

Hilton Worldwide Inc.

United States

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Embassy Suites Complaints & Reviews

Embassy Suites, Arcadia, California / Wifi

Te
Teresa Richard on Nov 27, 2016
We have been coming to Embassy Suites for years; it's our go-to hotel when we want to get away. This trip was unbelievable. Not only have they gone to milk and sugar instead of the good creamer, but their Wifi sucks!!! It is so bad, all of our iPads could not be used, and the phone barely...

Embassy Suites / Illness From Eating At Restaurant

Jd
JD Hall on Jun 1, 2016
Ladies and Gentlemen: This is my complaint regarding Embassy Suites and Hilton Brands. I'm not posting this to stir up drama, but so that you can be informed that even the best hotel/restaurant chains can be negligent. Caveat Emptor! Let the buyer beware. Given the lack of response...

www.embassysuites.com / No confirmation info about the booking

Se
Serena_ on Jun 10, 2015
We booked the hotel room through the website www.embassysuites.com. We choose the room and paid, and there weren’t any problems. But we haven’t got any confirmation email, so we couldn’t proof that we booked it. All our emails and phone calls to the customer services were...

Embassy Suites - St.Charles-St. Louis / horrible service

Lf
lfaragher on Apr 12, 2013
I booked a non-smoking room for a colleague to attend a conference. He determined that he did not need to stay for the whole conference and I called to shorten the stay. I was told that any changes required the cancellation of the original reservation and a new reservation would be booked...

Embassy Suites / I have never experienced the kind of service or lack of service I received at that Embassy Suites

Sl
Sloler on Jul 4, 2012
I just arrived home from a three day stay with my Family Reunion in your Embassy Suits at 1701 E. 12th. Street in Cleveland, Ohio. The housekeeping service was awful. We arrived on Thursday afternoon. Friday morning we made coffee and didn’t anything to stir it with, so I left a note...

Embassy Suites / Do not let them ruin your vacation!

Le
leena104 on Nov 6, 2011
I planned a great Mid-Western family vacation with my husband and three young children. Our first stop, the Grand Canyon, staying in a two bedroom suite at the Embassy Suites in Flagstaff. Upon arrival, we were told that they overbooked rooms and we could not have the room which we have...

Embassy Suites / THEFT

He
HEATHERDISAPPOINTED on Jul 3, 2011
STAYED AT THE EMBASSY SUITES IN DOWNTOWN HOUSTON FOR A CONCERT. UPON ARRIVAL WE WERE PLEASED WITH THE ROOM AND THE OVERALL HOTEL ENVIRONMENT. AT APPROXIMATELY 630 WE WENT TO OUR ROOM AFTER CHECKING IN AND PUT OUR THINGS DOWN SO WE COULD GO DOWNSTAIRS FOR THE COMPLIMENTARY MANAGERS...

Embassy Suites Sacramento / hotel room not accepatable

Do
DoggDoggieDog on May 1, 2011
We got to the hotel and there was no notice given, but the power went out in the room all night. There was no climate control, and it was pitch dark in the room, the kids were scared, and I bumped into the wall pretty hard. They were rude when I complained to the front desk. There was no...

Embassy Suites / Missing Camera

Ne
Nevera RealName on Mar 15, 2011
Stayed in hotel a week. Day we checked out, we discovered we had left our camera on the bed. We phoned the hotel THAT very day to report the camera was left behind. We were asked to leave a complete description of the item, room number, time we left the property, etc. We were told we would...

Embassy Suites / dirty hotel

Embassy Suites in frisco texas is an over priced hotel that reaks of mismanagment. the hotel is infested with unwanted critters mice, rats, cockroaches, and bedbugs. the food that is served at the resturaunt is awful and I guess it goes along with the horrible managment. this hotel is only...

EMBASSY SUITES - SCAM ARTIST / ADVANCED PURCHASE SCAM NEEDS A CLASS ACTION LAWSUIT AGAINST THE HILTON!!

HAS ANYONE ELSE OUT THERE BEEN SCAMMED BY HILTON'S ADVANCED PURCHASE CON? I AM TRYING TO LOCATE MORE PEOPLE TO START A CLASS -ACTION LAWSUIT AGAINST THE HILTON/ EMASSY SUITES AGAINST THEIR ADVANCED PURCHASE SCAM. THIS IS A COMPLETE UNETHICAL IMMORAL POLICY WHEREAS AFTER THE PURCHASE...

Embassy Suites / Can't cancel reservation - I HATE EMBASSY SUITES!!!

Let me first say first and foremost "I HATE EMBASSY SUITES! Let me tell you my nightmare story with this extremely rude and rigid hotel. My parents were coming down to visit me for my court appearance in Nashville. Lo and behold, the lawyers decided to cancel the mediation and reschedule...

Embassy Suites Concord / Stay elsewhere

Le
Made reservations for the dates of July3-5 to Embassy Suites. Check-in is at 3 but we didn't arrive until after 4. They told us the room wasn't ready and we'd have to come back. We left for an hour, checked in and went to our room. The bed wasn't finished and the...

Embassy Suites / Bad Service

Made reservations for the dates of July3-5 to Embassy Suites. Check-in is at 3 but we didn't arrive until after 4. They told us the room wasn't ready and we'd have to come back. We left for an hour, checked in and went to our room. The bed wasn't finished and the...

Embassy Suites Downtown/Lakefront / Disappointed!

My family and I stayed at the downtown/lakefront Chicago Embassy and didn't have issues until we checked out of the hotel. A pair of $90 shoes were accidently left in the hotel room. We called that same day and were told they had not been turned in yet. Was asked to call the next day...

Embassy Suites Orlando LBV / Rubbish Hotel for the money

This place has the audacity to charge $159 at non-peak times for rubbish. The only thing you are paying for is a pretty lobby. There is NO parking! The rooms are a joke. Why have a suite with a kitchenette and not offer any silverware or plates or anything? The bathroom was the smallest I...

Embassy Suites / Overcharged

So I checked in today with my company for a conference we are having at the embassy suites in concord north carolina. My company is paying for all the rooms with corporate billing but I was asked for a credit card for incidentals that might be charged to the room. I asked would there be any...

Embassy Suites / Money scam

Ha
Total disaster! I had planned on taking my daughter to her first concert in Cleveland, OH. I went on line and booked a room through the Embassy Suites website and felt I was getting a good deal. Sadly, the concert was canceled. I thought about taking her to a different location and staying...

Embassy Suites / discrimination

I work for a black woman at the Embassy Suites in Hampton VA. She is extremely prejudice against white employees and treats them terribly in comparison with her black employees. She is the manager of the restaurant. She is extremely intimidated by people (especially white) that have a good...

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