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4.3 8802 Reviews

eDreams Complaints Summary

406 Resolved
1421 Unresolved
Our verdict: When using services from eDreams with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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12:00 am EDT

eDreams A Reliable Option for Affordable Flights

eDreams has been a go-to choice for many travelers seeking affordable flight options. With a rating of 4 stars, it's evident that customers have had positive experiences with the platform. Many users have highlighted the ease of use, good customer service, and the ability to find cheap flight tickets. While some have faced minor issues like language barriers or hidden fees, the overall sentiment leans towards satisfaction. If you're looking for a reliable platform to book your next flight without breaking the bank, eDreams could be the solution you've been searching for.

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7:54 pm EDT
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eDreams Prime membership cancel

I want to make sure that I cancelled the prime membership as I do not wish to pay monthly subscription after 30days free trial. I have already requested through your agent and was confirmed the cancelation but received an email afterwards that I have joined the prime membership. I assume that it was an automatic email but Please make sure it is cancelled.

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6:08 pm EDT
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eDreams Sisters together

This is the first time I have booked a flighted with eDreams. After reading some bad and some good reviews. I always like to experience my own thoughts. I havnt actually been in the flight as yet so I really can not make a comment on the actual flight ect. But up to now with my booking details and everything it has all gone smoothly. I will make a review when I return in October

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  1. Pros (Advantages)
    1. Diverse travel options
    2. User-friendly booking platform
    3. Competitive pricing models
    4. 24/7 customer support
    5. Positive customer feedback
  1. Cons (Disadvantages)
    1. Limited customer service options
    2. Hidden fees and charges
    3. Inflexible change/cancellation policies
    4. Negative reviews on trustworthiness
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eDreams Okay

I read somewhere indicate that eDreams give me 30days free membership and they will still remove another money from my account for annual registration

Why must I register?

What if I decide not to use the service again because i need to use service for a while and enjoying the service before I can think of registration as a member

But now it's look compulsory and I'm asking Why?

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eDreams Fast and furious

The opportunity to get a one-month free trial on prime membership was great, for I discovered that prices are comparably lower than on other platforms and the membership fee is amortised after just a few bookings. So I would recommend prime membership to frequent travellers.
The booking platform works very well. Its main fault to me is that the only possible method of payment is by credit card.

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eDreams Return to Australia

I booked this flight early thinking I would get the time and stay over between flights as I wanted them. The time of the flight would suit us for transfer to the airport, I could book the seats that I wanted at a reasonable price, when we flew from Melbourne to UK we were given different seats, that was with a different airline. I just hope this does not happen again. When we have flown Emirates before we have been satisfied..

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eDreams I use edreams because I can pay with my credit card

Yes. I received a request to travel to Krakow and it was a short time. I checked the airline flying from Beirut to Krakow and I see that I will divide the flight into portion. One Beirut and Antalia and the 2nd Antalia Krakow. For the portion Beirut Antalia I can pay on airline esite, but for the portion on Antalia -Krakow I couldn't pay online on the Sunexpress airline then I check for travel agent and I see that I can pay on edreams for the flight so I pay and I receive a reservation.

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eDreams RELIABLE & TRUSTWORTHY

I want to take the time to thank you for your EXCELLENT SERVICE! Last year new customer on your online page, booked my flights to Cape Town for my holiday from JHB to CPT and returned. I did investigate your page reading all the reviews before booking because I always do my homework!

I am a business owner and I know customers just complain about *** and give bad reviews because they feel like it. After reading through all the good and bad reviews I used my own discretion to make use of your service

3 Months after I booked and fully paid, BRITISH AIRWAYS COLLAPSED! Immediately panic alarms hit me, yes it is difficult to get hold of you on the phone or by email - so I thought to myself, thats it I have lost money and it was my own fault! A month later on your system I try to put a claim in to get my money back, I did make piece that I am not going to get anything BUT IT IS WORTH A TRY

3 Months after I claimed, forgotten about it, I woke up the next morning checking my bank account - AND YOU FULLY REFUNDED ME FOR THE FLIGHT!

WRITING THIS IN CAPITAL BECAUSE YOU DESERVE IT - THANK YOU FOR YOUR EXCELLENT SERVICE! EVEN THE FLIGHTS GOING TO CAPE TOWN WENT DOWN SO SMOOTH, WALKED IN, BOOKED OUR LUGGAGE AND OFF WE WENT TO CAPE TOWN, WITH THE MONEY IN OUR POCKETS YOU REFUNDED US ON OUR RETURN FLIGHTS.

THANK YOU SO MUCH FOR YOUR EXCELLENT SERVICE!

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eDreams Pretty happy despite other reviews

Hello! I recently used eDreams as a last minute, book a hotel and flight to Vegas, kind of trip. After making my purchase and also buying the trip canceling option, I went and read reviews and was surprised to see so many negative reviews.
I'm not sure why those negative reviews were so negative.
Anytime I had a question or needed any kind of help, an eDreams representative always made sure to help me and reassure my bookings were good.
I made sure to contact both airlines to check that my info and booking status were good. I called the hotel to confirm my reservation. Everything went great with no problems!
I then had an issue where I saw on a Facebook group page, that the hotel I had was going through renovations and some rooms had no ac or hot water. I contacted eDreams to ask them to cancel my hotel and I would pay any fees needed. I just did not want to be in the dessert with no ac haha. Fortunately my eDreams rep was able to cancel my hotel with no penalty fees and refund the hotel part of the trip. Unfortunately I did have to rebook a hotel and with only 3 days till the trip. Vegas hotel prices were rising. I did book a hotel through my employer instead very last minute.
When looking at my cancelled hotel room. I noticed it said my flight was in process of being canceled as well. I contacted eDreams reps multiple times just to reconfirm that my flights were not cancelled and each one helped me and reassured me that they weren't cancelled. I even check with spirit and frontier reps and everything was good!
So I'm not sure why people were saying that the reps weren't helpful and refunds weren't being given back. I believe if you're patient and let your reps help you. They will help you. But you also have to help yourself and check that everything you booked has gone through. Going through any 3rd party to book flights and hotels has its downfalls. But if you do your due diligence and check on everything you've booked. You should have no problems. Remember. Hotels and flight workers are trained to help customers who book directly through their sites first and 3rd parties come second. Be patient and responsible and you should have no problems booking through eDreams.

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4:09 pm EST
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eDreams Unauthorized deduction of euros 64.99 from my account

An amount of 64.99 euros was debited from my account under the description "EDreams Prime- Barcelona, Spain on 19th of Feb 2024 with transaction number 2402190800501580050158681." However, upon reviewing my recent transactions, I cannot recall applying for any such service or making any bookings with e Dreams in recent days. As such this deduction appears to be possibly unauthorised activity on my account.

I have requested edreams for refund through email but I have not recieved any positive response from them yet.

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12:26 am EST
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eDreams Ability to gain my refund for Booking Ref: [protected]

Invoice # 2021-SAL7 - [protected]

Date 15/03/2021.

2 Tickets Melbourne - Brisbane 11/06/2021 (QF610)

Brisbane - Melbourne 15/06/2021 (QF21)

Fee: $721.72 + Booking fee $76.72

Requested refund on 8/06/2021

Case # 2024-[protected]

I have sent numerous emails to eDreams

Advised by Qantas that the have processed the refund on their behalf and that I need to contact the Booking agent who can now provide my refund. (eDreams)

I did so but was advised by eDreams I had to wait for Qantas to forward refund to eDreams

Can you please advise current status and arrange my refund asap.

regards

Gary D

Desired outcome: Refund of airfares and booking fee

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11:56 am EST
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eDreams Not receiving my refund yet

Good after noon,

My name is Tsimpouki Sofia and my mail: s.[protected]@gmail.com

My booking reference is [protected] with eDreams and I cancelled my Prime subscription on 2nd February.

Since then, I called three times (!) to be informed on the exact time when I receive my money back. Every time your employee was assuring me that in 2-3 working days I will receive my refunding. My last conversation was with Mr Napil. He assured that he was working on me refunding!

Please, reply to my email the reasons for the 20-day delay in refunding the money that I deserve.

Claimed loss: Refunding Prime subscription cancellation

Desired outcome: Please refund my Prime subscription cancellation (booking reference13871079223)

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2:53 am EST
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eDreams - Incorrect ticket issuance and unauthorized charge for prime membership

Booking reference: 14934353622. Opted for round trip for specific flight selection, payment deducted but before travel got message confirming issuance of partial route flight ticket and suggested unsuitable flight with very long transit time for other route. Tried to reach edreams customer care on email, phone call and chat but issues in all communication...

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12:30 pm EST
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eDreams Charge on my American Express for 62.96

I am 92 years old and do not know what this is about I booked a flight with

with Allegiant to go to Florida and the flight was canceled with no replacment

Then on my American Express I have a charge from you people for 62.99

PLEASE CREDIT THIS TO MY AMERICAN EXPRESS. THE LAST FOUR NUMBERS ARE 1007 AND MY NAME ON THE ACCOUNT IS J OAN

SHARKEY. I DO NOT NEED PROBLEMS AT MY AGE! PLEASE E MAIL ME

WITH THE RESOLUTION OF THIS, IT IS THE FIRST AND LAST TIME I USE THIS AIRLINE THE TICKET WAS 393.10 IT IS AN HOUR AND A HALF RIDE FROM WHERE I LIVE. THAT IS NOT A CHEAP FLIGHT BUT I AM NOT PAYING ANOTHER 612.99 YOU CAN SUE ME FOR IT !

E MAIL IS [protected]@gmail.com

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8:02 am EST
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eDreams Refund of cancelled flights

Flights KL1060 08/12/2023 and flight KL1065 10/12/2023 were cancelled with less than 5 hours to spare, incurred hotel stay, additional transfer costs and cannot engage with them at all regarding refund, the best I have is they have stated I could ring KLM and chase, I cant as I didnt book it through them, terrible service, 2 months later and no further forward or looking like this will be resolved.

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9:15 am EST
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eDreams Cancelled flight

Hi,

I booked a flight on the 30 July 2023 from Cape Town to Johanesburg via the eDreams app. The flight was cancelled and I’ve requested a refund for months and eDreams promises to refund me but they don’t. I’ve emailed the flight but they say they can only refund me if it’s initiated by eDreams, I’ve emailed and called their call centre many times but there’s progress. May you please assist me to get the refund. Here is the eDreams booking reference:

[protected]

Claimed loss: Refund for a cancelled flight

Desired outcome: I would like to get my money back

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4:20 pm EST
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eDreams Flight reservation

I am a 76 year old. On Jan 23m 2024, I Mistakingly booked flight on edreams thinking it was porter airlines. When I saw their charge for 170.66 cdn for a $411.00 flight i realized i had made a mistake. I cancelled my porter flight as it was within 24hrs. and got a cheaper fare for the same dates.

When i finally contacted edreams thru their chat line which took a considerable

amount of time, they said the sale was final and they would not return their fee.

I am very disappointed by their response , their company policy and lack of public relations

Claimed loss: 170.66

Desired outcome: I would like my 170.6 refund which a computer generated on what looked like a porter website.

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4:59 am EST
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eDreams Missing Confirmation Email for Flight from Bombay to Doha on 26th January ( I have no Booking Refernce number.

missing confirmation email for my upcoming flight from Bombay to Doha on January 26th, 2024. I booked this flight today and was given a booking reference number, but the webpage reloaded and I cannot find it anywhere.

However, I have not yet received the confirmation email containing my itinerary details and e-ticket. I have checked my spam folder and inbox thoroughly, but it is nowhere to be found.

I am concerned about not having received the confirmation email, especially as the flight is only six days away. I would greatly appreciate it if you could resend the confirmation email to my email address: [protected]@gmail.com.

To help you locate my booking, I can provide you with the following information:

Flight Date: January 26th, 2024

Flight Route: Bombay to Doha

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12:42 pm EST
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eDreams - Unexpected transit visa request

REQUEST FOR REIMBURSEMENT OF TRANSIT VISA EXPENSES On December 12, 2023, I undertook a journey from Abu Dhabi (UAE) to Rome (Italy), transiting through Dammam (KSA). My eDreams booking reference is [protected], and airline booking reference is GNT25R, UHX7LF, AGVEKJ. The initial leg of the trip, EY327, operated by Etihad, proceeded without any issue...

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1:28 pm EST
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eDreams Trying to take money of my card that I used with them months before

Edreams is trying to take money of my card for trips am not booking they have tried about 6 times now obviously someone has keep my details from the time I booked with them before I thought this was not allowed am getting very frustrated about this how can I make sure my details are safe and I will definitely not be using edreams ever again and am going to let every know how they are scamming people

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eDreams Customer Reviews Overview

eDreams is a popular online travel agency that offers a wide range of travel services including flights, hotels, car rentals, and vacation packages. Our reviews show that eDreams is highly rated for its user-friendly website, competitive prices, and excellent customer service.

Many customers appreciate the easy-to-use interface of the eDreams website, which allows them to quickly search and book flights, hotels, and other travel services. The website is also available in multiple languages, making it accessible to a global audience.

eDreams is known for offering some of the best prices on flights and other travel services. Customers appreciate the company's price comparison tool, which allows them to compare prices across multiple airlines and travel providers. Many customers have reported saving significant amounts of money by booking through eDreams.

Another major selling point of eDreams is its customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any questions or issues they may have. Customers have praised eDreams for its prompt and helpful customer service, which has helped to resolve any issues quickly and efficiently.

Overall, our reviews show that eDreams is a reliable and trustworthy travel agency that offers competitive prices and excellent customer service. Whether you're looking to book a flight, hotel, or vacation package, eDreams is a great choice for all your travel needs.

eDreams In-depth Review

Website Design and User Experience: The website design of eDreams is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on eDreams is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The search results are displayed in a clear and organized manner, making it simple to compare and choose the best options.

Flight Options and Availability: eDreams offers a wide range of flight options, including both domestic and international routes. The website provides comprehensive search results, displaying various airlines and flight times. Users can easily filter and sort the results based on their preferences, ensuring they find the most suitable flights.

Pricing and Competitive Offers: eDreams offers competitive prices and frequently provides special offers and discounts. The website compares prices from different airlines and displays the best deals prominently. Users can also set price alerts to be notified of any price drops, helping them save money on their bookings.

Customer Service and Support: eDreams provides reliable customer service and support. They offer multiple channels for assistance, including phone, email, and live chat. The customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Trustworthiness and Security: eDreams is a trusted and secure platform for booking flights. The website uses industry-standard encryption to protect users' personal and payment information. Additionally, eDreams is a reputable company with a strong track record in the travel industry.

Additional Services and Features: In addition to flight bookings, eDreams offers various additional services and features. These include hotel bookings, car rentals, travel insurance, and airport transfers. Users can conveniently book all their travel needs in one place, saving time and effort.

Mobile App Experience: eDreams provides a mobile app that offers a seamless booking experience on the go. The app is well-designed and user-friendly, allowing users to easily search and book flights, manage their bookings, and access travel information from their mobile devices.

Loyalty Program and Rewards: eDreams offers a loyalty program called "eDreams Prime" that provides exclusive benefits and rewards to its members. These include discounts on flights and hotels, priority customer service, and access to special promotions. The loyalty program is a great way for frequent travelers to save money and enjoy additional perks.

Overall Customer Satisfaction and Reviews: Overall, eDreams has received positive reviews from customers. Users appreciate the user-friendly website, competitive prices, and reliable customer service. The platform's wide range of flight options and additional services also contribute to high customer satisfaction.

How to file a complaint about eDreams?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-up questions or requests for additional information to help resolve your complaint.

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eDreams contacts

Phone numbers

1800 200 6296 +1 (844) 539-6719 More phone numbers

Website

www.edreams.com

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