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DSL Extreme Complaints & Reviews

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DSL Extreme / Bad Technical Support

Ju
juliej1 on 2015-08-18
Upgraded to Tru stream because the $29.99 was way too slow. The one month later, an ATT pop up and Tru Stream stopped working. I call DSL... am on hold for an hour... I got to go to work. Hang up... Tried again later and waited for two hours... Tried again and got to talk to someone and they wanted me to wait for Teer Two Support... I am on hold again. DSL calls in but I'm afraid to hang up because I've been on hold. They only have a record of me waiting for Teer two... They called me at work, but I couldn't talk at work. Finally I gave up. I'm only 20 and I decided I can get internet at my Mom'...

DSL Extreme - California / unfair business practice

Co
ContactGVC on 2012-10-12
Been with DSL Extreme for over 6 years. Their MODEM died in 2009. Tech said to go get another one. Bought one at Best Buy. Did not tell me to do anything with the old one. History of frustration: Series of outtages through the years. No compensation. Tickets to justify Actually gave over 5 referrals in the beginning. Tech support has no idea what is going on(I run a tech company - I was telling them what the issues was - "just like last time, like last ticket" - sure enough, it was. We finally get off of DSL extreme and now they want us to ship back a modem we had no idea that it wa...

DSL Extreme - California / The latest outrage

Ol
oldensign on 2012-06-15
You rarely see a company go to hell this predictably. It would seem they are just sucking as much money as they can out of the company while simultaneously reducing costs by cutting services and providing e-mail for which they pay little, if anything. Their tech support is offshore somewhere - if their canned responses don't work, they just disconnect. Yes, everything's YOUR fault. Some time ago they turned their e-mail over to Google. Everybody else gets free gmail, but we DSL Extreme parishoners get to pay for flaky service and LONG sign-in times. The phone lines belong to AT&T, so...

DSL Extreme / sudden severed connection, 10 days to recover

Ma
MadSnail on 2011-11-16
Out of the blue my internet connection was gone. I spent more than 3 hours on the phone with technical support, billing etc., and no one could figured out what happened. Finally somebody said the line was terminated and a "re-order" was needed. The re-order requires 10 days to complete. I have a little online business and my husband works from home via the internet. 10 days was a GREAT inconvenience to us! Customer service was non apologetic, offered no recourse. I am so switching provider when the contract is up.

DSL Extreme - California, Culver City / wont disconnect

Th
themikey on 2011-11-08
I am trying to disconnect from their service as I am moving out of state & they do not provide service to this area. I faxed in the requset to disconnect on 10/28/11 & as of today 11/08/11 I am still connected. I decided to file a complaint with the FCC at FCC.gov After speaking with an FCC representative at 888 225 5322 she guided me through the complaint process. DSL extreme has some of the worst customer service & their speeds are rather slow. I would think twice before having them be my ISP

DSL Extreme / They won't disconnect

Co
complaint123 on 2011-10-23
I have complied with all necessary requirements to disconnect with dsl extreme . they keep telling me i am disconnected but that is ONLY administratively! the internet line connection is Still connected, which seems their intention to aggravate customers leaving and to aim them to possibly renew membership. i have a neighbor having difficulty with them from not being able to set up disconnect altogether, trickily causing her to renew for another year. i cannot install my dsl verizon modem until the dsl extreme Line is disconnected. i keep being told within one hour it will be disconnected. i...

DSL Extreme / Severe speed issues

2o
2oox on 2011-10-12
If you sign up...eventually...YOU'LL REGRET IT! So...after hearing a radio tech person tout how this is the greatest company in the world, I signed up both my mother and mother-in-law for service. Their claims? 1. Award-winning tech support 2. High Speed internet service 3. Free Modem At first, no problems, although the speed was NOWHERE near what they advertise. The problems came after several months. Both my mother and mother-in-law started having severe speed issues. We're talking WORSE than dial-up. Speed tests consistently proved this. Tech support is beyond awful. First, they...

DSL Extreme / Slow

Ro
robbards on 2011-05-09
I don’t normally write complaints in a web site but my experience with DSL Extreme has been very frustrating to say the least. FIRST AND ABOVE ALL I WOULD SAY DO NOT USE THEIR SERVICE BECAUSE THEY HAVE NONE! Now read below if you want more of why…. It started right at the beginning DSL Extreme put in an order to take over my line on the Thursday just before a long holiday weekend. Needless to say I was unable to talk to my son thousands of miles away for the holiday and was very saddened. From there it have been a customer service nightmare. I would be working and mostly in the...

DSL Extreme - California / technical, billing, refusal to transfer call to the United States

Sr
S. Richmond on 2011-04-14
We have been dealing with DSL Extreme and their horrible business practices now for over 2 weeks. We have had DSL service since 2003 and had never experienced problems like this. We are now having to deal with people in the Philippines and they have no clue to what they are doing. We are paying for speeds of 3000 / 768 and have been receiving less than 15% of that speed for almost a month. When we call technical support they say it is a billing issue, we pay our account in advance 2 months, they transfer me to billing, billing says no problem and transfers me back to technical support. Than...

DSL Extreme - California / COULD NOT TERMINATE SERVICES

Ki
kimthai on
Found DSL EXTREME online when looking at the most cost effective service which at the time it was. Had the service for a year and it actually worked. About 5 months ago I was fortunate enough to find a home for myself and my children. When I moved in, I tried connecting the modem to use the internet. Found out that there were no services available in the city that I now am in. Contacted and spoke with the manager about canceling my services. He said that he could not do that and I have the option in either paying out the remainder of my contract which was another 5 months or be charged a...

DSL Extreme - California / Dishonest company - STAY AWAY

Do
If you sign up...eventually...YOU'LL REGRET IT! So...after hearing a radio tech person tout how this is the greatest company in the world, I signed up both my mother and mother-in-law for service. At first, no problems, although the speed was NOWHERE near what they advertise. The problems came after several months. Both my mother and mother-in-law started having severe speed issues. We're talking WORSE than dial-up. Speed tests consistently proved this. Tech support is beyond awful. First, they tell you it's your computer. Then, it's a problem with the modem, (and they make...

DSL Extreme / They have charged my bank account $253.69

Ko
I moved in mid April, 2009, and went to dslextreme.com to move my service from my old address. Website said that their service was available at my new address. When I called for further information, I was told that they couldn't give me service at my new address and that I had to call Verizon. Didn't want to call Verizon - I hate Verizon. They told me that was my only option. Called Verizon, they confirmed that I couldn't get DSL at my new address because prior occupants had Fios installed. Signed up with Verizon since DSL extreme didn't offer fiber optic. Called DSL...

DSL Extreme / Stay away

Ja
JacD54 on
Stay away from DSL Extreme. I never received their modem; they even confirmed it was never signed for. In turn, I was never able to use their services. When I called for a refund, they advised I was stuck to the one year contract and I would have to pay out of the contract. If a company sends you their equipment to provide internet and you never received the equipment, how can they expect you to pay for their services? Completely unfair and incredulous! I have made complaints to FTC, BBB, and Consumer Affairs. Everything is so automated now that if a company is in the wrong, it doesnt matter, they just bill you till you are out of money.

DSL Extreme / Poor service

Ma
Absolutely the WORST customer service ever - we signed up my sister-in-law in Sacramento 3 weeks ahead of time so we could go up from Southern California to get her started on email. We got 3 confirmation emails from DSL Extreme and modem mailed to her. Once we arrived..no service! After two hours on the phone they couldn't tell us why - just that it was in their "order" dept and they were closed on Sunday. Having to leave the next morning by 9 a.m. to get back home they promised to call us at 6 a.m. when they opened - not only did they not really open at 6 a.m. but had a recording they...

DSL Extreme - California, Fremont / Poor business tactics

For two years I DSL Extreme internet service. I had decent service (although more expensive and slower than I would have liked)while I had DSL Extreme, but when I canceled it to upgrade to AT&T with a wireless modem, the obstacles and fees were unexpected and cumbersome. First I was charged extra fees to change service in the middle of the month, even though I gave them notice. Secondly they were going to charge me a $100 fee if I didn't mail back their two year old outdated modem that did not have wireless capability... at my cost. I got the address to send it to, packaged it up and sent...

DSL Extreme / Scam charges

Pe
Peter on
I answered a add on dsl extreme because it was a cheap rate, and before I disconnected my primary dsl with Time Warner. Because the purchase was more then 22.00 dollar I had by law in california 3 days to accept or refuse the offer regardless of the any other contracts they my have required me to sign. With in on day when I recieved the Modem it would not connect on line. First dsl extreme told me my problem was the telephone lines, and I had to have that fixed, I call and had a line check immediately, then the next thing the technicans told me it was my router, I when the next day purchased a...

DSL Extreme - Utah, Salt Lake City / No customer service

Ti
Timon on
I answered a add on dsl extreme because it was a cheap rate, and before I disconnected my primary dsl with Time Warner. Because the purchase was more then 22.00 dollar I had by law in California 3 days to accept or refuse the offer regardless of the any other contracts they my have required me to sign. With in on day when I received the Modem it would not connect on line. First dsl extreme told me my problem was the telephone lines, and I had to have that fixed, I call and had a line check immediately, then the next thing the technicians told me it was my router, I when the next day purchased a...
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