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Dollar Rent A Car Complaints & Reviews

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Dollar Rent A Car - Rip-off with hidden additional charges

Posted: 2014-09-05 by    Thallati
Complaint Rating:  0 % with 0 votes
I rented a car with Dollar for 4 days. It seemed like a good deal when I got the estimated total to be $225 (including taxes) but I ended up paying $305 with all their additional fees and taxes. Which is fine if they were all legitimate charges and fees, but what ticked me off was they gave a compact car when my reservation was for a midsized car. I would advise caution while buying their "Prepaid Fuel" option. The compact car they gave me had a 12 gallon tank but they charged me 16 gallons and when I called their customer service they agreed to refund the difference for the down grade...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Dollar Rent A Car - Improper charge

Posted: 2014-08-11 by    TerryTWaker
Complaint Rating:  0 % with 0 votes
6/25/2014 to 7/02/2014 I rented a car from Dollar Rent a Car (Rental Agreement #1J0237112) from the Providence airport (where I flew in and out of) to visit my sick mother in Groton, CT. A few weeks after the trip I receive a notice in the mail (Notice #7461434134588) from a sub-division or agency Dollar sub-contracts tickets/tolls issues with (Dollar Processing Services) whereby the notice accused me of going thru a pay-toll in Chicopee, MA (near Springfield) and that since I did not rent the Dollar transponder I was being penalized the toll of $3.85 and a $15.00 administration fee.
Complaint comments Comments Complaint country United States Complaint category Car Rental

Dollar Rent A Car - dishonest with car rental

Posted: 2014-07-31 by    Paula J Goodwin
Complaint Rating:  0 % with 0 votes
I rented a car at sanford airport for a week through dollar rent a car. When I went through the website I got a conformation that said my rental would cost 196.32 for a week. I thought great this is nice until I got the bill. I declined the insurance 3 times to the sales person. I have insurance. I was charged anyway in the amount of $97.93. I asked about the tolls and was told that the epass was included on all cars (standard) and that you will be charged for the tolls. I was charged 45.99 dollar on tolls that were less than 10 dollars this is excessive and was never explained. By the time they...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Dollar Rent A Car - Charged for unwanted insurance

Posted: 2014-04-21 by    Steven E H
Complaint Rating:  0 % with 0 votes
I told the rep that I did not want any additional insurance. He said to hit the agree button to "Waive" the insurance. I was charged for a "waiver" for 27>99 per day....
Complaint comments Comments Complaint country United States Complaint category Car Rental

Dollar Rent A Car - trying to downgrading me

Posted: 2014-03-25 by    ADEL A ALMUBARAK
Complaint Rating:  0 % with 0 votes
i have a booking for a Camry Toyota car from Mar 22, 2014 until Mar 27, 2014 to be picked up from sharjah airport. my voucher Booking# 1643576 and my confirmation # 112815. I went to THE COUNTER OF Dollar rent a car at 11:30AM and i wait for 20 minutes than he back to me to say we don't have Camry car or similar but i will upgrade you and i say OK than he gave me papers to sign for cruse Chevrolet car what he said it is upgrade. When i go to receive i found a very small car and i asked the man in the parking what is this size and he said it is corolla car similar. I back to the counter and...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Car Dealers

Dollar Rent A Car - Georgia, Atlanta - car rental extras

Posted: 2013-06-22 by    mecintra
Complaint Rating:  100 % with 1 votes
Dear Sirs,
I had a reservation for a compact at Dollar Rent A Car. The reservation was #219454399. The reservation was done and paid to RentalCars.
I had many problems when I went to Atlanta Int. Airport to get the car. They didn't have any compacts available at that moment so they forced me to accept a larger car under the arguments that the compact I had a reservation was too small and the bags I had (one bag) would not fit the car and there were many 8-wheeler cars on the roads. No matter what I said, the assistant kept forcing me to accept a larger car. In the end, I just...
Complaint comments Comments Complaint country United States, Georgia, Atlanta Complaint category Car Rental

Dollar Rent A Car - New York, Buffalo - unreturned bag left in shuttle bus

Posted: 2013-04-09 by    sawalker68
Complaint Rating:  0 % with 0 votes
I left a bag/piece of luggage in the shuttle bus when I picked up my car after parking for the week. I called them a couple days later, and they shipped it to me through UPS. I paid for it, and it showed up on my Visa bill. However, 3 weeks later I still haven't received it. They are giving me the run around, and will not give me the tracking number or the number for UPS. I have been talking to them about this for the last two days, and apparently only one girl has this information, but they can't get a hold of her. The manager can't even help me. I am very frustrated, and I have...
Complaint comments Comments Complaint country United States, New York, Buffalo Complaint category Car Rental

Dollar Rent A Car - California, Rosemead - This is ridiculous!!!!!!!!

Posted: 2012-12-26 by    TChen
Complaint Rating:  100 % with 1 votes
I have never seen people like this!!!
I am 19 yrs old and trying to rent a car, so I find this place
They said I have to pay extra $25 dollar per day since I'm not 25yrs old
I told them it's OK with me
They ask me for my card. insurance. and driver licence
I gave them all the stuff they ask and two debit card
And he ask me do you have your student ID or passport?
I told them I left it at home, but if you need me to pay with cash I can do that, too
[ He said then I can't rent you a car ]
And he start to ask me''do...
Complaint comments Comments Complaint country United States, California, Rosemead Complaint category Car Rental

Dollar Rent A Car - Illinois, Chicago - Handicap Discrimination

Posted: 2012-04-29 by    Pablo A. Ospina D.
Complaint Rating:  0 % with 0 votes
Reservation no. 247631206
http://www.rentalcars.com/ShowVoucher.do?id=LMjQ3NjMxMjA2O

My name is Pablo A. Ospina. Last Thursday afternoon I spoke on the phone with one of your agents regarding a situation that occured to me and my wife, when I went to pick up the car.

According to the reservation cited above, I was supposed to pick up a car on the morning of April 6, 2012 at 2AM at the Dollar counter at Chicago O´Hare. My wife and I arrived at 4AM. I am handicapped, from a defect from birth with my left arm that runs only to the elbow. With my right arm,...
Complaint comments Comments Complaint country United States, Illinois, Chicago Complaint category Car Rental

Dollar Rent A Car - Corporate Abusive Addtional charges $950.00

Posted: 2011-12-19 by    carlcv
Complaint Rating:  0 % with 0 votes
RE: Rental agreement # ZK074668-6
Additional charges $950.00 !!!

Dear Dawn,
As per our conversation yesterday I am writing this explanation of the events that have led me to contacting you.
On or about the last week of May I rented a vehicle at the Dollar facility near the New Orleans Int. airport. On May 19th, I stepped out of my house around lunch to find out that the car was missing. Then I noticed the keys missing from the key hooks in the house. We had a guest staying in our house for a few days and so I tried calling him to no avail. Later that afternoon...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Dollar Rent A Car - Oklahoma, Tulsa - Overcharged

Posted: 2011-09-28 by    DonRose
Complaint Rating:  0 % with 0 votes
I made reservations months in advance of my September 3rd rental date. I checked the rates of several agencies before selecting Dollar at $398.51 for the duration of my rental. When I approached the Dollar counter with reservation number in hand, the clerk was surprised that I had reserved a mini-van and was not sure they had one (I thought that's what a reservation was for). Anyway, she called and asked if one was available and then asked them to get it cleaned up for a customer. We had to wait 30 minutes. I gave her my credit card which I had made my reservation with and she informed me that...
Complaint comments Comments Complaint country United States, Oklahoma, Tulsa Complaint category Car Rental

Dollar Rent A Car - British Columbia, Vancouver - Breach of Contract

Posted: 2011-09-17 by    bryanchang
Complaint Rating:  0 % with 0 votes
Dollar sold me a car rental voucher with reservation confirmation #CA284664680 and payment confirmation at GBP 197.59.
As Dollar agreed to a service with me to provide the car rental voucher, Dollar entered a legally binding contract with me.
Dollar revoked my reservation just few hours prior to pick-up time when I was flying to Vancouver. Check-in agent and his manager refused to accept my voucher, I had no choice but to rent a substitute car with walk in rate.
I wrote several emails to Dollar’s service department but they are not willing to take responsibilities nor...
Complaint comments Comments Complaint country Canada, British Columbia, Vancouver Complaint category Car Rental

Dollar Rent A Car - Fraudulent charge on credit card

Posted: 2011-08-18 by    Omayer
Complaint Rating:  0 % with 0 votes
I rented a sat nav from Dollar rent a car at Orlando Florida for $11.99 per day. After four days the unit failed because of a faulty power cord. I telephoned the Orlando site a the Orlando International Airport so that I would not be charged for the remaining 10 days rental.

When the sat nav was returned there was a long discussion with the clerk who eventually said that I would not be charged. He folded the paperwork and returned it to me and having accepted his statement that I would not be charged returned to my home in the United Kingdom.

The subsequent day I checked...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Dollar Rent A Car - High Charges

Posted: 2011-06-19 by    kelind
Complaint Rating:  100 % with 2 votes
Walked up at Love Field in Dallas and all of the rental car companies were out of cars due to recent hail damage. Dollar agent said he had cars and when I asked him rate with insurances, I received a quote for 135.00 per day. As I planned on keeping the car only two days, I agreed. Agent hurried me through signatures to get me on my way.
I returned the car a litle more than 1 day later ( 28 hours) and got a shock at my invoice for $443.00. I called the customer service both local and corporate. The 135 was the base rate before insurances and I was charged 26/ hour for the 4 hours past one...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Dollar Rent A Car - Florida, Tampa - was charged $431.84 for car ins. I did not require

Posted: 2011-05-24 by    james caverley
Complaint Rating:  0 % with 0 votes
I made a rental reservation with Dollar for a compact car May 05 to May 21 2011
The cost estimated was $349.34. When I went to pickup the vehicle the Dollar
Agent(scotty) advised me that I required additional insurance, Supplementing my
policy from Wawanesa insurance.I told him I had full coverage under my insurance;he said I did not, without looking at my insurance coverage.He said that
this new "optional insurance was new in Florida this year", loss damage waiver
$26.99 a day (total $431.84.It wasn;t til I arrived home from vacation and called
my...
Complaint comments Comments Complaint country United States, Florida, Tampa Complaint category Scam & Fake Checks

Dollar Rent A Car - Scams customers

Posted: 2011-05-03 by    Cperk
Complaint Rating:  0 % with 0 votes
Rented from Dollar in Orlando Airport. I declined the insurance coverage and the man at the counter rushed me through advancing the POS screens. then called the next customer before I reviewed anything. A week after I returned the car, I was billed $179.18 for extra insurance. Called Dollar got no satisfaction. They did the same thing to my daughter. They are thieves, don't rent from them. They already have a complaint being investigated by the Florida Attorney General, and I just filed another complaint. Rent elsewhere so you don't become a victim of their scam. just search the internet...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Dollar Rent A Car - Florida, Ft Lauderdale - Overcharge

Posted: 2011-05-02 by    fuzzie
Complaint Rating:  67 % with 3 votes
Don't use Dollar Rent-a-Car, ever!
I rented a car for $162, with an estimated total charge of $234.
The grand ripoff was over $540!
Called to discuss it, and they don't care one bit....
Complaint comments Comments Complaint country United States, Florida, Ft Lauderdale Complaint category Car Rental

Dollar Rent A Car - Massachusetts, Boston - Worst rental company

Posted: 2011-04-27 by    janson
Complaint Rating:  0 % with 0 votes
The Boston Airport Dollar Rent A Car has the worst customer service. When we first arrived to Dollar Rent A Car, we were waiting in a line of about 3 people. It took us over an hour to get our car, the employees were so slow and did not care about getting their customers the cars quickly. The drop off and pick up are not differentiated and you must wait in the same line. There was a customer who was trying to drop off his car and was greeted by a rude agent. When the agent saw the customer she grumbled loud enough for everyone to hear "you brought me from the back to help 1 person???"...
Complaint comments Comments Complaint country United States, Massachusetts, Boston Complaint category Car Rental

Dollar Rent A Car - Overcharged and they don't care

Posted: 2011-01-24 by    Ekimreed
Complaint Rating:  100 % with 5 votes
DO YOURSELF A FAVOR AND DO NOT EVER RENT FROM DOLLAR..THEY WILL MOST CERTAINLY OVERCHARGE YOU AND WILL NOT BAT AN EYE WHILE DOING SO.

The story...

I purchased a car rental through Car Rental 8 who reserved a car from Dollar Rent A Car. I specified pick up in Jacksonville and drop off in Orlando. I paid $306. I picked the car up in Jacksonville using the voucher and noting there would be taxes of ~$20 charged to my card. A week after returning the car at the specified airport at the specified time, I find an additional charge of $195 on my card. I spoke with Dollar and...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Dollar Rent A Car - Overcharges

Posted: 2011-01-12 by    Kim
Complaint Rating:  100 % with 3 votes
DO YOURSELF A FAVOR AND DO NOT EVER RENT FROM DOLLAR..THEY WILL MOST CERTAINLY OVERCHARGE YOU AND WILL NOT BAT AN EYE WHILE DOING SO.

The story...

I purchased a car rental through Car Rental 8 who reserved a car from Dollar Rent A Car. I specified pick up in Jacksonville and drop off in Orlando. I paid $306. I picked the car up in Jacksonville using the voucher and noting there would be taxes of ~$20 charged to my card. A week after returning the car at the specified airport at the specified time, I find an additional charge of $195 on my card. I spoke with Dollar and...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

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