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Debenhams Complaints & Reviews

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Debenhams / Cashiers

Vijay 4 on 2015-10-03
Good afternoon, I completed my purchases and headed over to the cashier, I was patiently waiting my turn as there was a customer before me. I was to be next, when suddenly two Saudi females come in front of me and insisted that they be served. Apparently they left their purchases at the counter some time earlier. The cashier did tell them that they should follow the que, but they insisted that they should be served. I and the other customers that was patiently waiting did not agree. The manager was called in, however he was absolutely useless, and could not do anything to resolve this issue...

Debenhams / item not received

G Bullock on 2014-12-01
Ordered shoes promised delivery maximum 4 days now over 7 days customer service less than useless they complained that the IT system is slow and hard to use. The thing is the only way to complain is DON'T shop at Debenhams again, this is from someone who as spent a lot of money at this retailer over the years. No wonder they are not reaching their internet targets. Suggest they get Next to sort the orders and deliveries always on time and customer service is spot on.

Debenhams - England, Norfolk, Great Yarmouth / health and safety

natcastro on 2012-10-25
I have visited a store and i steped on a security tag pin on my "Scketchers" boot and after compaining the manager offerd to resole my boot, not even filling any accident form or asking at any point if I have hirted my self. Afetr complaining again to customer service online I was sent a £25 ponds voucher but at anypont no one cared for my helth, filled a record log for the incident or cared about what happend. If this would have happedn to a little girl most likely is that thay would have got seriously hurt and no one seamed to care!!!

Debenhams / Refunds

CazRiyadh on 2012-06-11
Debenhams is sadly being mislead by the franchise group AlShaya International Trading Co. AlShaya has implemented in Saudi Arabia which means now when you purchase from any AlShaya store they will not give you a cash refund if the goods are unsuitable but will only give you a store credit. This is very frustrating in a country where women cannot drive and cannot try on clothing. Whats more as a consumer I want freedom of choice to buy and not be forced back into their stores. Furthermore if you do not use the credit within 12 months you lose it. Surely this is against the rules of the Kingdom...

Debenhams / Appalling Customer Service. Needs Addressing!!

Jane Makepeace on 2012-03-17
I am not having a good experience with shopping online from Spain with Debenhams. I shop online on a regular basis with many other brands, some a lot smaller than Debenhams, and have no complaints with their customer service but Debehams really needs to address their customer service. I find it appalling that in this day and age customer services will not call me back because I am overseas. So instead I am forced to deal with very slow email responses that do not address the points I have raised - infuriating! It all started last year when an expensive item was lost in "transit" and they would...

Debenhams / &Lost order&

medlar on 2011-11-27
Having place an internet order for collection in store with a 4 day delivery time, having heard nothing, after 3 weeks decided to call in and collect. The store had no information on the order and put me through to Debenhams customer service. They had processeed the item and dispatched it to store but it was now "lost in the system". Simple can you re-send it. Not so easy the original order has to be re-funded and a new order placed. Sounds great except THE NEW ORDER IS PLACED AT THE CURRENT PRICE! which in this case increased the price of the item from £18 to £30 no amount of...

Debenhams / Debenhams

Taperjeangirl91 on 2011-09-11
I currently work in this joke of a department store, they dont like paying their staff properly or at all sometimes, or giving holidays and days off. The managers think theres nothing better then them, they are the worst trained people ive ever met and have absolutly no people skills at all. Debenhams couldnt care less about customers its all about making sales and making their staffs lives hell. Worst department store ever, i suggest boycotting this hell hole!!!

Debenhams / Poor & Slow Customer Service

asdz on 2011-08-22
This morning I picked up a briefcase with a marked price of £19.99. Taking it to the till I asked for it to be sold to me at the marked price. The till girl went to fetch a supervisor, who then went to fetch a manager. The manager removed the label and said it was incorrectly labelled and suggested that I may have labelled it myself so as to gain a cash benefit. She then 'removed the goods from sale' as she put it. I'm not sure that here actions were legal and the suggestion that I labelled it myself must be libelous. It is a fact that I had not touched the briefcase but...

Debenhams / Store card chaos

Andy J on 2011-02-14
Cancelled my Debenhams Card a year ago due to a billing error but decided to give it another go before Christmas. Set up a direct debit in November. Checked my bank account to find that the first debit payment had been rejected. Fought my way through the automatic answering service to eventually talk to someone at Santander to be told it was a mistake, and the that the £12 refusal charge would be refunded. Had to pay the outstanding balance over the phone there and then by ceredit-card. Assured everything would be ok in future. Then tried to buy a jumper online and my card was rejected...

Debenhams - England, Cumbria, Carlisle / security

my mother bought my 3 children shirts and trousers on the 18th december at debenhams in carlisle, to wear on christmas day. On opening the outfits it was discovered that the security tag had been left on a pair of trousers obviously could'nt wear them. my mother dos'nt get to see her grandchildren very often and had been looking forward to the photos, which were obviously not the same as planned. I contacted debenhams who told me this kind of thing happens and take them back to the store to have the tag removed. I told them i lived 40 miles away from the nearest store and they said...

Debenhams - England, North Yorkshire, Scarborough / Store Card

Mad Fi on
Store do not give the extra discount during 'sales' as announced on tannoy for using their store card, unless you say that is what you want to at the till. Even then it depends which till. If it is a Debenhams till you stand a chance but if it is for eg. Jane Norman you won't get the discount even if you are buying a Debenhams product and not from their product line. I think if they announce on the tannoy to use your store card to purchase your items with to receive the extra discount that is what they should do. The onus should not be on the customer when it is their...

Debenhams - England, Greater London, Ilford / I was &arrested&

A shop assistant in Ilford Debenhams told me that I was NOT ALLOWED to stand outside my daughter's cubicle and discuss the clothes she was trying on as store's rules said you could not have two people in one cubicle (nice that they think all their customers are criminals) I said rather angrily for her not to be ridiculous and I would go into my own cubicle shortly when we had finished discussing the clothes. She went off and called security! Three men burst into the changing room where my daughter was half undressed and demanded that we leave the store. Again I said dont be stupid...
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