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Cox Communications Complaints & Reviews

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Cox Communications - Harassment

Posted: 2015-08-04 by    hhCustomer
Complaint Rating:  0 % with 0 votes
I took Cox service in 2012 with rental modem. I was been charged 6.99 every month for the same as per plan. In July 2013, I then purchased a modem from third party who was also using cox. I was unable to use that modem on my account as that modem was register to that sellers account. I then had a conference call with Cox (Me, Cox and the seller) who then transferred the ownership of the modem to me by sharing the serial number, MAC, etc and then cox modified the configurations on their side so that i was then able to use the modem. I was enjoying my internet service with no billing issue (as it...

Cox Communications - Insulted and Threatened

Posted: 2015-05-19 by    APlatter
Complaint Rating:  0 % with 0 votes
I have been with Cox for a while now and I have never been treated so poorly by anyone in this company. I had recently moved and had my home package transferred and also upgraded it. The technician did the install and ran the cable wire from one outlet, across the hallway and used slitters to the rooms upstairs. First off when I saw how he was running the wires I asked if there was another option because it is a tripping hazard and he told me no. That was the only way to do it. The internet kept kicking us off and the TV's would go pitch black in the middle of programs regardless if it was...

Cox Communications - Internet Service

Posted: 2015-05-17 by    BGarcia53
Complaint Rating:  0 % with 0 votes
Paying for 50 Mbsp Internet service with wireless capability but only receive half that on wired service and get .98 to 2.20 Mbsp on wireless rendering most of our equipment unable to use the service at all since it's always "loading" or crashes. Been having problems with this for years and no resolution and no real options in Las Vegas to have other providers. Disconnected all other services with them and only left internet, now the lastest since speaking to them last night when they once again promised credits on account for non-service and more... is got price increase on the internet...

Cox Communications - Prices

Posted: 2015-03-26 by    JM1111
Complaint Rating:  100 % with 2 votes
"Highway Robbery" is the phrase to best describe Cox Communications. This company should be ashamed of itself! They realize they have a monopoly on their line of business in my area and they charge their Customers huge sums of money. I currently pay $106 per month - and this is at a "special" discounted rate supposedly - so my actual monthly bill would be around $120. I do not have HBO, Showtime, Starz, absolutely no premium movie channels...so what am I getting for $120/$106 per month?? HGTV and the weather channel?? Wow, thanks. It seems like every time I turn around they add...

Cox Communications - poor service

Posted: 2015-03-25 by    bad service from Cox Communication
Complaint Rating:  0 % with 0 votes
An appointment was set up 5 days prior to installation, an appointment was set up from8am to 8pm- missed worked so I can be home for the installer and it came to find out my order was not even in placed, I've wasted all morning because of this!!! So disappointed, I don't deserve this!!! Gave me a confirmation number but didn't even have the courtesy to call me or anything, what a waste of my time!!!...

Cox Communications - Nevada, Las Vegas - Cyberstalking

Posted: 2014-11-19 by    DaretoExpose
Complaint Rating:  0 % with 0 votes
On January 2013, I received services from Cox Communication, right away I began receiving Denial of Service attack from Cox Communication. When I investigated the IP address associated with the cyber stalking, I traced the IP address to Cox Communication Security IP address 24.*.*.*. When I complaint about the activity, I was told to contact Cox Abuse. This was in 2013. I followed the instructions provided on the Cox Communication requirements for filing a complaint by sending my firewall log to Cox Abuse. They never responded to my complaint. Instead I began receiving text messages from Cox Abuse....

Cox Communications - Bait & switch

Posted: 2014-07-31 by    mikenjones
Complaint Rating:  100 % with 1 votes
We are filing complain against Cox Communications for a bait & switch scam to draw customers into plans that were not initially described in the details during the sales sign up session over the phone. We are now discovering after 6 months into the contract. Long story short, we were previous Cox customers and had switched to Direct TV. Direct TV was pulling some of the same tactics that we are experiencing now with Cox, so we sought to return to Cox. We requested to sign up for a plan that would lock in a 2-year freeze on price increases that we might stabilize our bills. Cox customer service personnel...

Cox Communications - Worst business ever!

Posted: 2014-06-27 by    No longer a Cox fan!
Complaint Rating:  100 % with 1 votes
This company has got to be the worst company in the world! Two and a half months ago, my wife called Cox to switch our telephone, TV, and Internet services over to them and their "bundle" package deal. A week later a technician came to our house and informed us that there was not a "port" for them to hook to for our house, and they would need to put in a work order to have the cable port installed across our street, then they could hook us up. I said great, lets do it! Two months later, 16 - 20 calls, and at least 20 hours on the telephone waiting while they looked at our account...

Cox Communications - California, San Diego - ID theft / fraud

Posted: 2014-06-23 by    Strawbs787
Complaint Rating:  0 % with 0 votes
This is the 2nd time I have been charged by Cox Communications with supposedly having services which obviously someone opened from an address I lived in 14 years ago and has used all my personal identification to do this.
I got a massive bill in 11/13 and Cox eventually apologized and agreed it was not my debt as i had not lived there for over 14 years and proved by tax bills and my bank statements that I had lived here in my only home since 9/2000 and they agreed and waived all fees.
Now come 3/2014 this has happened again and they have gone so far to actually give all my personal...

Cox Communications - Bundle *BAIT-&-SWITCH*

Posted: 2014-02-27 by    Ace-of-Stars
Complaint Rating:  0 % with 0 votes
I wish I'd learned about this site sooner, so that I could have expressed my displeasure much earlier.

Anyway, shortly after moving to this area, I let Cox seduce me into getting their "$25 cable / $25 phone / $25 internet" bundle promotion for my household, which consists of one other family with whom I've taken-up "transitory" residence who had already had Cox's most "bare-bones" cable TV service -- so in essence, the other family member would be paying a little bit extra for television service as a way of helping me get connected with...

Cox Communications - Total bad attitude

Posted: 2014-02-06 by    acelt
Complaint Rating:  0 % with 0 votes
Had Cox for a few years and it was an ongoing fight to watch their billing as it changed willy nilly on their part. After you sign up for a product package they start taking away TV channels such as Hallmark. Then they try to make you rent more boxes in order for you to continue to get Turner Classic movies on the other remote TVs throughout the house.

We finally said enough is enough is enough is enough and went to Century Link. Far better service, Many more great channels, less cost etc.

Lastly when I called to discontinue, they were to send me a box...

Cox Communications - Outrageous cost for service

Posted: 2014-02-04 by    alphonsium
Complaint Rating:  0 % with 0 votes
. The organized extortion and wholesale fraud increases by this monopolistic front company within a typical corporate pattern of deception and lies, as clandestine manipulation of the cost for service escalates daily, weekly, and monthly.. I think that as the complaints against Cox grow by hundreds, they will ignore class actions and federal investigations in allegiance to corporate greed, rather than ethics and justice.. Also, as Americans craving for sewage piped into their homes continues unabated, COX and all commercial broadcasters will never evolve into a respectable media, yet will perpetuate...

Cox Communications - Georgia, Atlanta - bad customer service

Posted: 2013-10-14 by    Berni W
Complaint Rating:  100 % with 2 votes
Well it began on Friday night when my mom decided to purchase internet service. We called the sales department and placed an order and paid the 30 dollar install fee. We were then told that we would have service the next day, Saturday. I call on Saturday to make sure that the service is hooked up. No you are scheduled for Sunday, i was told. No we were told it would be today, so the rep says I will send form to get it escalated. I then asked to speak to a supervisor . That's when the fun begins. Ryan a sales "supervisor" then informs me because of my previous bill, which i admit I...

Cox Communications - Oklahoma, Oklahoma City - Worst company I've ever dealt with

Posted: 2013-06-25 by    SStone1872
Complaint Rating:  0 % with 0 votes
I would NEVER recommend cox to anyone. My service has been terrible since the day my "deal" was up and had to start paying full price for the package. They don't remember anything there... like how my services were supposed to be cancelled on the 15th and it's now the 25 and my bill is full price. This is ridiculous!
I even went thru the whole they are going to offer me more deals because of my wanting to cancel.
I'm outraged with them. I hated the service.
They have just informed me that I have to contact sales to get my service cancelled again......

Cox Communications - California, Orange County - Bait and Switch

Posted: 2013-03-19 by    danolgb
Complaint Rating:  100 % with 1 votes
Visited one evening by door-to-door salesmen telling me that if I signed up for Cox phone service in addition to my Internet service, I could get a free modem upgrade. They insisted that I only had to keep the service for six months and then the modem would be free. They told me the total price of the offer over the six months were less than what it would cost me to buy the modem from Best Buy (which it mostly was.) However, they did not mention the additional taxes that raised the price substantially. After the six months, I went to cancel and was told in order to keep the modem I would now have...

Cox Communications - Arkansas, Rogers - Billing incompetence

Posted: 2012-05-22 by    Megus 35
Complaint Rating:  0 % with 0 votes
3/26/12 9:15 AM called Cox re: interference and tv picture momentarily going black.
3/27/12 First repair response ------- Advised that monthly billing would be reduced from $120. to $92.46 per mo. Replaced splitter
Experienced continued problem with reception momentarily blacking out
4/1/12 Second repair response --------approx 6pm A second splitter (outdoors) replaced and installed lg. black box.
4/5/12 Third repair response --------Experienced continued interference after service call.
4/20/12 Fourth service response------- Finally the problem was resolved....

Cox Communications - Florida - discrimination

Posted: 2012-04-21 by    factual
Complaint Rating:  100 % with 1 votes
that whole company is just full of crap. they make promises they cant keep and charge you for every thing they can get legally. their favorite 2 words are apologize and sorry. their favorite phrase is there will be an additional fee for that, which is not that small....

Cox Communications - Nebraska, Omaha - Bundle Packages

Posted: 2012-04-19 by    LSPFB
Complaint Rating:  100 % with 3 votes
Cox Communications is the most unethical company I have ever dealt with. Not only that, but they have a total lack of concern and respect for their customers. I could fill pages with evidence. But the reason I'm posting this complaint today is because I just found out that the whole time I was signed up for one their "Bundle" packages, I was not getting ANY discount on my services. The reason? I do not have digital cable. That's right. Even though they lead you to believe that if you sign up for all three services - cable TV, telephone and internet - with Cox, you will receive...

Cox Communications - Arizona, Scottsdale - FREE McAfee Security Suite

Posted: 2012-03-22 by    JoeSchmow
Complaint Rating:  0 % with 1 votes
McLAfee Security Suite provided though DIX is garbage. Apparently unfinished and containing bugs. Mine updates several times a day and a pop-up appears in my lower right corner throughout the day stating "Your Computer is at Risk" Proceeding, I'm further told, "Real Time Scanning is Turned Off". Every attempt to turn it on fails as it turns itself off quickly afterward. MVT is a waste of time. After running it, I'm told I have several unresolved threats and then I'm led to a sales page where I'm offered to purchase their regular security suite. What a joke....

Cox Communications - Rhode Island - BILLING

Posted: 2011-12-06 by    newnana
Complaint Rating:  0 % with 0 votes
I ordered a cox bundle in July 2011 because my year was up and it was time to renew. In September my Landlord informed me that beginning December 1 my rent would be increasing by $75 bucks which is something I could not afford nor did I want to as I was already overpaying. I gave my landlord notice that I would be leaving November 30th. I found a place that unfortuantely fell through at the very last second. Called Cox and all my other utilities to inform them that instead of transferring I would be cancelling as I was now homeless but as soon as I found a place I would call for services. Cox actually...

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