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Cirro Energy - Texas, Clute - Unauthorized Charges

Posted: 2013-10-15 by    William Crouter
Complaint Rating:  100 % with 2 votes
I was trying to make a payment for a pass due amount on 10/11, but thay entered the passed and current amount that was not due untill 10/23/2013 . I called costumer service and at first was tooled there was nothing they can do. After several more call's thay said thay would send a e-mail to billing to just charge the passed due at this time. That was on 10/11 today 10/15 I find thay charged the full amount. I dont get payed untill the 10/22 and this is going to over draw my account. I also e-mailed the costumer service and recived a replay that thay would be happey to help me (Right)...
Complaint comments Comments Complaint country United States, Texas, Clute Complaint category Unauthorized Charges

Cirro Energy - Texas, Mesquite - late fees

Posted: 2012-08-27 by    artu
Complaint Rating:  0 % with 0 votes
is very abusive that i call on 8/13 to let them know i have not received he bill on the mail, the first person who answer"roberto" said
that is nothing he can do, that they send it i he got no idea what happen that i have to pay know and avoid a late fee, so i went on line and this other person "christoper" and he said not problem you are a good customer never had any late payments on the past, he told me to send it at my early convinance and if they add a fee they will wave it, so i send it right away he said if i got a late fee to just call and they will removed, i received...
Complaint comments Comments Complaint country United States, Texas, Mesquite Complaint category Utility Services

Cirro Energy - Texas - Billing/ Lack of Customer service

Posted: 2012-07-18 by    Melody B.
Complaint Rating:  100 % with 1 votes
Some idiot from Cirro accidentally put my address up for a disconnect as if I was moving had to call and straighten this out then it screwed my bill up completely and spoke to a Moses today and not once did he apologize to me for all of this mess all he did was remove the late fees. I even said to him not one person has had enough customer service skills to say I am so sorry this happened to you and he still did not say anything. CIRRO ENERGY SUCKS!!! I would not recommend them to anyone....
Complaint comments Comments Complaint country United States, Texas Complaint category Unauthorized Charges

Cirro Energy - Texas, Plano - This company does not honor contracts

Posted: 2012-07-13 by    MonkeysMommy
Complaint Rating:  100 % with 2 votes
I renewed my contract with Kinetic Energy on 1/25/12 and have e-mail confirmation. On 2/10/12, billing was moved to Cirro energy. I have an e-mail from Kinetic dated 1/5/12 saying that the change was going to happen but that I did not need to do anything because my contract would remain in place.
On 6/14/12 I went online to change my form of payment and there was a note that said my contract had expired. I called Cirro and spoke to Jessica who had terrible customer service skills and basically just kept repeating that it was not their fault because Kinetic had given them the wrong information....
Complaint comments Comments Complaint country United States, Texas, Plano Complaint category Utility Services

Cirro Energy - Wrongful disconnection of service

Posted: 2012-03-06 by    Blaure
Complaint Rating:  0 % with 0 votes
I've had an account with Simple Power for the past 2 years as well as automatic bill pay from my bank. Apparently last month Simple Power went out of business and transfered all accounts to Cirro Energy. On Saturday, July 28th we returned from an out-of-country vacation to a temperature of 105, disconnected electricity, no alarm system, and a fridge and freezer filled with melted/rotten food.

I called and was told that I couldn't speak to anyone regarding the problem until Monday. As a result, we also incurred hotel bills. There was a 10 day notification letter from Cirro...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Cirro Energy - It is the worst company I have ever seen

Posted: 2011-11-03 by    Pitomasde
Complaint Rating:  100 % with 2 votes
I started using Cirro Energy service from July 2009. I used auto pay service for my payment every month. At beginning of Jan 2010, I changed the new credit card from their website. After updating, I check several times from their website. It showed auto pay with the new card information. On February statement showed: Your Draftmatic auto bank draft service is now in effect. Do not remit payment. But on the March 1st, my power was cut off. I call them and they said I did not pay my payment. I told them I had updated the new card and statement & website had already showed auto pay was set up. I even...
Complaint comments Comments Complaint country United States Complaint category Utility Services

Cirro Energy - Bad Customer Service

Posted:    JaniceJ
Complaint Rating:  86 % with 7 votes
I have been a customer with Cirro Energy for over two years. I called them more than 24 hours ago to have a letter of credit faxed to my new energy company. When I talked to someone yesterday( I have her name but of course noone there has ever heard the name) I was told the letter would be sent within 24 hours. It hasn't I just called and spoke to someone else and was told that they have no record of my call yesterday and he would send another letter. I asked to speak to that department and he said I couldn't, they could only email them. I asked for a supervisor and was told she was busy....
Complaint comments Comments Complaint country United States Complaint category Utility Services

Cirro Energy - Fraud and lies

Posted:    Markos
Complaint Rating:  75 % with 4 votes
I had a 1 yr contract at set price; they did not notify me at the end of contract to see if I wanted to renew; more than doubled my rates without notice and now want $600.00 over and above the contract price.

When called about it, they said they would renew my contract and rescind the overage; LIED, LIED, LIED
They are scamming Texans and should be kicked out of Texas Electricity Market....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Cirro Energy - Lies, lies, lies

Posted:    Ron
Complaint Rating:  88 % with 8 votes
I had a 1 yr contract at set price; they did not notify me at the end of contract to see if I wanted to renew; more than doubled my rates without notice and now want $600.00 over and above the contract price.

When called about it, they said they would renew my contract and rescind the overage; LIED, LIED, LIED!

They are scamming Texans and should be kicked out of Texas Electricity Market....
Complaint comments Comments Complaint country United States Complaint category Products & Services

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