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Cbeyond - class action suit

Posted: 2014-03-25 by    blakeallen
Complaint Rating:  0 % with 0 votes
Seeking to join ny Class Action Lawsuit


Over 60 open service tickets.
Any company can have a service issue, but in every instance, Cbeyond has failed to live up to their promises.


Absolutely promised and assured us that their service could handle our small business.


When our phone service stops working, and our internet stops working, they blame us for maxing out our system. We need to buy more capacity!


Speed Test Download speeds .34 MBS Upload speed .03MBS today.


Customer calls...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Cbeyond - Minnesota - Constant phone calls

Posted: 2012-07-16 by    ouliap
Complaint Rating:  0 % with 0 votes
Considering that I'm in Minnesota and this Texas company doesn't appear to offer services here, I should never have had to deal with them, right? Well, I've begun receiving constant phone calls from a number owned by them. These calls typically happen in the evening, often after 10 pm. They'll call 3-5 times in a row, and a reverse lookup shows that if I pick up the phone it will be a scammer trying to get my financial details. It looks like this company as a whole has an absolutely terrible reputation and all of their executives should be behind bars -- but I guess laws don't...
Complaint comments Comments Complaint country United States, Minnesota Complaint category Telecommunications

Cbeyond - California, Tustin - horrible service

Posted: 2012-03-26 by    Annie L
Complaint Rating:  100 % with 1 votes
I recently decided to give them a chance after years of hating their sales people bombard me with marketing calls and unscheduled office visits. I thought we could save money and our contact was up with AT&T. Their sales rep Shaun Burkle promised great service blah blah blah ... well, right after we signed the problem begins! They couldn't tell if we have some kind of Analog card in our phone system so they couldn't proceed with the install. Then they wanted me to pay for a phone vendor to come out and verify if we have the analog card. When I refused to pay, they stop responding all together!...
Complaint comments Comments Complaint country United States, California, Tustin Complaint category Telecommunications

Cbeyond - Complaints

Posted: 2012-01-14 by    Adjh
Complaint Rating:  50 % with 4 votes
My complaint is with all of you. Any large company in the world is going to have a list of people like you determined to tell everyone you know how terrible the company is, when in reality, it was just your personal experience. In 2010 cbeyond recorded 450$ million in revenue. If .05% of their customer base experiences problems (you), they condemn the company as a whole. In fact, any national company that can boast 99.5% satisfaction is truly remarkable. I understand and respectthat you all have the right to be legitimately upset with your own experiences. What I don't agree with, is your attempts...
Complaint comments Comments Complaint country United States Complaint category Education

Cbeyond - Georgia - Bad Service

Posted: 2011-06-26 by    Susan2011
Complaint Rating:  100 % with 1 votes
Where does one start with complaints about Cbeyond. Some part of their service is always down, it takes over a week to get a problem resolved, you get spammed with emails, ... most recently they didn't keep their promise on offering unlimited long distance acusing me of fraud and wanting to charge me over $8000. Most recently, I ran into one of their Executives Peter Sherman and all he could do was tell me about the great things they are doing at Cbeyond like improving the customer service handle times (must be really bad because every customer calling). In the end, it was all about him, and...
Complaint comments Comments Complaint country United States, Georgia Complaint category Telecommunications

Cbeyond - Terrible Phone Service

Posted: 2011-06-15 by    Liesmen
Complaint Rating:  100 % with 1 votes
Terrrible customer support. Terrible communication between all inner offices. Dropped calls, poor quality sound, can't dial form my house on celluar even with a booster they installed. Walk into our business in the am and phones are down. 6 months of crap. I do not recomend them at any cost savings, you'll trade that for alot more loss of business. Piss poor period! I am so agrivated, I now see why they don't sell surface to surface missles to the public! The only thing that has agrivated me this much in my life is our Goverment...The End...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Cbeyond - Poor quality

Posted: 2011-06-10 by    nesloz9
Complaint Rating:  0 % with 0 votes
We began our service with CBeyond on Monday of this week and have had nothing but problems with our internet and phone service. Cbeyond is blaming our new phone system, the phone system company is blaming cbeyond. When they sent their trainer out to show us how to service options, we showed that our internet was down - he literaly shrugged his shoulders and left our business. No one has called us back as of today - Friday. It is pathetic! I had Birch for 7 years, went with CBeyond because of price - it was not worht it! I am going back to Birch....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Cbeyond - Jim Geiger is Old

Posted: 2011-02-01 by    Chicko
Complaint Rating:  50 % with 2 votes
His days are numbered...because if outside mirrors what's inside this old pock faced man shows why his company thrives on delusional drugged up employees selling an outdated product. He's ugly and so is his company.

Not truly a high-tech company, Cbeyond’s business model is in fact a sales organization selling a product that is no longer unique. It provides bundled telecomm services to small to mid-size companies (generally 4 to 100 lines) in a package. This includes business phone, long distance, internet, mobile phone, website hosting, voicemail, and optional services....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Cbeyond - Really dissapointed

Posted: 2011-01-09 by    Liam
Complaint Rating:  100 % with 1 votes
I am a florist.I make my money on the holidays My phones broke on Thurs tdec 23rd ad I need a phone specialist because cbeyond says its my phone system thst they installed not their router. I have to pay a private person to come and fix it. No one is available until after xmas. I have lost thousands of dollars. They dont get it because they are on an hourly wage. I am checking other carriers but are any of them any more compident? but i am so done with these wonderful people and their promises and falsehoods....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Cbeyond - Florida, Miami Gardens - Worst Company Ever

Posted:    Miami Sound and protection
Complaint Rating:  100 % with 1 votes
The worst company ever! The sales staff are liar's and everything that is promised you don't receive. Once we were switched over, we were 4 days without phones, because their technical support team couldn't figure out the issue! We tried several attempts to cancel the contract before 90 days of headache after headache but their coordinator would not help us resolve our issue and every time we will call they would transfer us to other departments. We tried to resolve the issue but we had no luck and now the Cbeyond is charging us money for canceling... Even though they didn't...
Complaint comments Comments Complaint country United States, Florida, Miami Gardens Complaint category Telemarketing

Cbeyond - Can not provide hosted exchange

Posted:    Jamal
Complaint Rating:  50 % with 2 votes
Cbeyond can not provide hosted exchange in California. They have blamed our troubles on the sip server (we had to purchased for $5000) that they require to run their system. So when I found a company that provides an host exchange for a sip server they say that they can not do that as we are on the west coast. Now that I want to cancel because they can not do as I request they want to charge me $9000. Please some one start a class action suit for all 100's of people like me that have daily problems with this company....
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Cbeyond - Colorado - Cbeyond $15,000 Cancellation Fees, (not a typo-$15,000) Misleading Salespeople; Overpriced Products; Horrible Service; Monument, Colorado

Posted:    Urgent warning, beware of Cbeyond
Complaint Rating:  100 % with 3 votes
Cbeyond offers land lines, blackberry service, web hosting, secure back up and file share, email, voice mail, etc. I have Cbeyond for less than a year now and not one service provided by Cbeyond has functioned as promised. The worst part is that they make you sign an agreement that states you will pay no matter what for three years should you cancel service. Stupid on my part for signing without doing research about the company in question. Had I seen the rip off reports, and read consumer feedback, I'd never have agreed to the salespeople's pitch.

Usually two people solicit...
Complaint comments Comments Complaint country United States, Colorado Complaint category Telecommunications

Cbeyond - California, San Diego - Fraud

Posted:    bakins2
Complaint Rating:  100 % with 5 votes
Horrible company. Bait and switch. Their goal is to promise you
every thing. Get a strangle hold on your business and force you to pay 3 times what you were told. They can destroy your business.
I dumped them, with great effort, now they want $13, 000 for 2 months worth of nightmare....
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Telecommunications

Cbeyond - Stay away

Posted:    Master
Complaint Rating:  100 % with 1 votes
I worked at cbeyond for 7 days; total bs. They were more concerned about overcoming objections of the potential customer and knowing company catch phrases than knowing what they were selling. They brought 22 yr. old kids who they work 60hrs a week and threaten their jobs constantly. They are making like 8-9 $ per hr. as they drive their own vehicles into the ground. The average sales rep was about 1 1/2 months with the co. and there was a lot of them. Every day sales people would come in saying that business owners were sick of Cbeyond sales reps. The managers would say go back next month. Based...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Cbeyond - Washington, Bellevue - Aggressive Drop-in Sales

Posted:    brackenstill
Complaint Rating:  100 % with 1 votes
A tag-team of three very aggressive cbeyond salesmen dropped in on our business today. We asked them to leave and they would not! We insisted we did not want to buy any services from them and they belligerently replied "what have we tried to sell you so far?" (they had a point - they had only pitched their product at us - they had not yet tried to close a sale... but still, when a customer asks you to leave, please leave!)

STAY FAR AWAY FROM CBEYOND! (NASDAQ: CBEY)...
Complaint comments Comments Complaint country United States, Washington, Bellevue Complaint category Telecommunications

Cbeyond - Biggest Mistake I EVER Made!

Posted:    Joe
Complaint Rating:  75 % with 4 votes
I made the mistake of signing up with CBeyond! I can NOT stress enough: DON'T DO IT! Why? Below is a laundry list of unbelievable bad service.

The 'sales rep' hustled me. He lied about everything. He said that I had 30 days to cancel if I wasn't happy. He said that the transition from Qwest to his company would be smooth. LIE. He said that I would receive credits when transferring my cell phones. LIE. In short this is what I got:

- I signed up. I had no phone service for 2 days. They screwed that up.

- They put down the wrong 800 number....
Complaint comments Comments Complaint country United States Complaint category Internet Services

Cbeyond - Worst telecom decision ever

Posted:    Jack F
Complaint Rating:  75 % with 4 votes
I am a business owner in California who made the mistake of signing a contract with C-Beyond in March 2010. It was one of the worst mistakes I have ever made as a business owner, and I am still paying the price for it.

The largest of many problems was that their T1 routers misread every phone number dialed out by our (new) PBX, resulting in a 100% loss of outgoing calls. C-Beyond informed me that the problem was with my phone equipment and not their routers. After spending $800 on phone testing and tech support, it was determined that the problems were, in fact, with C-Beyond's...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Cbeyond - Don't sign up with them

Posted:    Jerry
Complaint Rating:  100 % with 1 votes
I tried cancelling our services with this company and expected to pay a fee for early termination for our cell phones but instead was told that we would be faced with a $10, 000.00 EARLY TERMINATION FEE! The fast talking representative that signed us up never explained any of these IMPORTANT facts! She signed us up for three years and claimed discounts would offset our start-up costs! Now they want those discounts back... Define DISCOUNT?

It's not a LOAN!

Lesson learned. DON'T SIGN UP WITH CBEYOND! Get Internet Phones! Hardly any expense! Get OOMA or other...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Cbeyond - Deceptive tactics

Posted:    NasT35
Complaint Rating:  100 % with 3 votes
Cbeyond has defrauded a client of mine. They claim they have a contract with them based on their dealings with a lower level employee who has no authority to bind the company in contract. when the owners found out, they terminated the relationship. after terminating the contract, the cuased my client to lose long standing phone numbers. now customers cannot contact them. in addition, to interfering with their customers, they charged this exorbitant termination fee. In addition, to that we learned that cbeyond was charging about 200/300 percent more than normal phone service would cost. this is a...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Cbeyond - Left with no service for 3 days!

Posted:    Ricardo
Complaint Rating:  100 % with 3 votes
Our company was left with no service for 3 days! In the meantime they did not keep us apprised on the progress of the trouble ticket. It took me calling them (again) after the 2nd day ofno service and they still had not sent somebody to fix it! We had no communication for 3 days! NO FAX, NO LANDLINE, NO INTERNET! Thank god we had our cell phones (which we went another company due to horrible cell service!) We left Cbeyond because they just were not reliable. They let us out of the contract because they knew that their company had failed us. And now want us to backpay all of the installation charges!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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