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Buds Gun Shop Complaints & Reviews

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Buds Gun Shop - False advertising

Posted: 2014-09-04 by    AggieAlex
Complaint Rating:  0 % with 0 votes
I had the same exact issue with Buds Guns that many many others have already expressed. I purchased a Stoeger M3500 shotgun from them, a firearm that I had been looking for for over a year, because I finally found the price I wanted and for a "Factory New" one to top it off. I was so excited. I go to my local gun store to pick it up and the first thing the rep asks me is "Did you buy this new?". I respond yes, he then says "Well you might want to check it out, there is a lot of gunpowder residue in the barrel". I examine the gun and it is obviously a used gun. There...
Complaint comments Comments Complaint country United States Complaint category Other

Buds Gun Shop - Georgia, Lexington - Layaway scam

Posted: 2014-08-06 by    Lucky7lv
Complaint Rating:  100 % with 1 votes
Layaway ScaM and very cold hearted when it came to customer service. I went on buds and found two guns to purchase for my husband. I placed them both on layaway. I paid the $75 down. A week later paid $50. Then two days later paid $30. I planned on just paying something every week or sooner to hurry up and get it paid off. After my last payment I wake up to a new email stating that there was a problem with my payment and they needed to speak with me and had cancelled my layaway! CANCELLED MY LAYAWAY!!! Holy c**p what??? I called and they said they refunded all my payments back within 5 days. I said...
Complaint comments Comments Complaint country United States, Georgia, Lexington Complaint category Online Scams

Buds Gun Shop - Kentucky, Lexington - Bought a new gun and received a used gun

Posted: 2013-08-16 by    ChefJN
Complaint Rating:  100 % with 3 votes
I ordered an EAA Witness 45/22 Combo (999119) online through budsgunshop.com. I placed the order later in the evening of Thursday, August 1st, Pacific Time, Buds system processed the order as received August 1st (East Coast time). Bud's policy is to ship purchases within 3 to 7 business days. I went with Buds because of positive online reviews about prompt and quick shipping, so I expected the gun to ship sooner than later.
It still hadn't shipped on Thursday, August 8th, so I called to make sure everything was on track. Was told that the gun was being shipped to their facility...
Complaint comments Comments Complaint country United States, Kentucky, Lexington Complaint category Sports & Recreation

Buds Gun Shop - Bad Customer Service

Posted: 2013-05-20 by    bry671
Complaint Rating:  100 % with 9 votes
I placed an order for a gun on their website, and a few days later wanted to change the other. I was charged a 10% restocking fee to make the changes to which I had no choice but agree or forfeit my money. After the purchase, I submitted a negative customer review and cited the incident mentioned above. I then received an email from a person called Nick Valle who is supposedly a Customer Service Manager informing me to call him to discuss my recent review. I called and explained to him why I posted the negative review to which we replied as unfair to their business. After the call I sent him an...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Buds Gun Shop - Customer service

Posted: 2012-11-11 by    Kupec
Complaint Rating:  0 % with 0 votes
My last experience with Bud’s gun shop was very different then few years back, Customer service reps intentionally drop the calls, lie about policies and when ask to transfer the call to manager, drop the call or never call back. This is not only my experience, but also dealer representing me for the transfer.
Buds gun shop just last other customer since I won’t buy from them anything anymore. We have enough liars in California Government or White house and we don’t need the same behavior from Gun dealers, they should be on our side and we need to trust them....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Buds Gun Shop - Kentucky - CZ 550

Posted: 2012-10-03 by    creature66
Complaint Rating:  100 % with 8 votes
Sat. Sept 28th approx 11:30 in the P.M. I made a purchase of two rifles from "BUDS". Approx. 1-2 hours after I realized I had selected a CZ 550 with the European stock but had meant to purchase the American Style stock, In good faith I sent an e-mail immediatley to "BUDS" to explain my mistake and to have it corrected, Sounds simple right? Far from simple. On Oct. 2nd I received an e-mail back from the minions at "BUDS" advising me that they would be charging a 10% canc. fee (Approx. 100.00) if I decided to "GASP" ask them to make a simple change. Sooooooo,...
Complaint comments Comments Complaint country United States, Kentucky Complaint category Other

Buds Gun Shop - Delay in refund

Posted: 2012-07-07 by    Carlosd1231
Complaint Rating:  100 % with 1 votes
As a first time customer at Buds gun shop I am having the worst experience so far when it comes to them refunded me my money. I tried to order a Mossberg 22 Tactical semi auto rifle and due to state regulations semi autos cant be shipped to CT. So they decided to refund me my money on the same day of purchase. Three days went by and I haven't received a refund so I emailed Buds Gun Shop to see what was taking so long for it to processed. Come to find out after my email was received by them they cancelled my scheduled refund and put a ticket out for a new refund to be processed. I waited 4 business...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Buds Gun Shop - Kentucky, Lexington - Terrible Customer Service

Posted: 2012-03-23 by    DDissatisfied
Complaint Rating:  100 % with 18 votes
Since Bud's deletes bad reviews from their site, avoids the bad Google reviews, and permanently deletes the account of anyone who gives them a bad review, I have joined this site specifically to write this about them. Just look at the extreme lack of professionalism and customer service in their responses to the bad reviews on this site, since they can't delete them like they normally would. Sorry, Bud, but you can't do anything about the private sites like this, the many gun forums, and the word of mouth that are all telling the truth about your bad business practices.
Complaint comments Comments Complaint country United States, Kentucky, Lexington Complaint category Retail Stores

Buds Gun Shop - Slow shipping

Posted: 2011-12-17 by    Outmama
Complaint Rating:  85 % with 13 votes
20 days to send an in stock rifle 100 miles. They claim that they have a warehouse with their firearms stored but yet it took then 14 days to pull it off the shelf then it sat in the shipping dept for another 5 days...I never received notice of shipping or a tracking number until 5 days after my ffl called to tell me it was there waiting. Agin buds sent no information along with the rifle. My ffl only knew it was mine bc they are small and I called 5 times...saving 25$ on a 600$ rifle is not worth the trouble. They also seem to have very shady practices of editing folks feedback. I have never heard...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Buds Gun Shop - Poor Customer service

Posted: 2011-12-13 by    greenbay1
Complaint Rating:  86 % with 7 votes
I ordered a longun from them on November 21, 2011 for a gift. It took 14+ days to process and ship Buds forgot to send the shipping notice via email. when we checked the tracking it was already headed back to Buds!? My FFL checked with UPS, and buds shipped it to the wrong address. My FFL receives packages every week from Buds. Buds was adimit it was still our issue, and charged me an additional $15.00 for the shipping. Which it's now December 12th, the package will be at their shipping department for at least an additional 7 days prior to being shipped again for "paper work". When...
Complaint comments Comments Complaint country United States Complaint category Retail Stores

Buds Gun Shop - Kentucky, Lexington - Customer Service at Store

Posted: 2011-05-22 by    salem_kane
Complaint Rating:  73 % with 11 votes
I went to Bud's and Friday May 13th aroung 2:30pm. I went in with the intension of purchasing a Beretta Px4 Storm 9mm and a Taurus 38 special revolver. I walked along the wall trying to locate the items in question, and recieved no help or even "may i help you". I saw the Beretta i was searching for and looked around to see if someone was around and noticed down in the Shotgun/Assault Rifle area 4 employees standing and talking to another(3 women(the Blondes) and a male employee). They looked at me seeing I needed help and just continued talking. I walked down to ask for their assistance...
Complaint comments Comments Complaint country United States, Kentucky, Lexington Complaint category Retail Stores

Buds Gun Shop - Kentucky, Lexington - Credit Card Fraud

Posted: 2011-04-03 by    Joe Mac
Complaint Rating:  79 % with 14 votes
My debit /credit card was compromised in March 2011. I could not figure out how because I only dealt with reputable companies online. I had put Buds Gun Shop in that good category until they sent me an email that my card may have been part of a fraud. They are not accepting credit cards as of 04/01/2011. My account had been wiped out and I assessed a lot of overdraft fees. I do not know what happened at Buds but, they are as radioactive as a Japanese Nuke Facility. They will not protect your account so, I would not shop there. You could take the risk but why....
Complaint comments Comments Complaint country United States, Kentucky, Lexington Complaint category Credit Cards

Buds Gun Shop - Illinois - ripoff

Posted:    prfctlyfrank
Complaint Rating:  38 % with 8 votes
I purchased a shotgun which required going to an authorized dealer in my community. I contacted the dealer and was told the processing charge was 30, when the gun arrived at Fulton County Firearms, they called and wanted $50. At this time, I am waiting to talk to Buds and see what can be done, but I will not be shaken down for another $20.00...
Complaint comments Comments Complaint country United States, Illinois Complaint category Bad Business Partners

Buds Gun Shop - Fishy activity

Posted:    bbdoc1972
Complaint Rating:  95 % with 20 votes
An order was made online for a gun for christmas but the gun was not instock, and would not be received by the holiday so the order was cancelled. Buds Gun shop stated that nothing had been charged to the credit card. In the meantime, I get my statement that infact the full amount was charged to my card but no product was shipped or received. When contacting their store, they assured me the charge did not go through but in fact it did. I finally had to file the complaint with my credit card company, which takes 6-8 weeks to resolve. Now i have about a $500 charge on my card for something that i...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Buds Gun Shop - Kentucky - Rude service and deceptive business practices

Posted:    towerwalker
Complaint Rating:  90 % with 21 votes
Within a few hours of an online purchase and before they processed the transaction, I requested a cancellation of the model that I ordered and instead wanted another pistol model. I was told that they had to charge me an additional restocking fee (10%) on the first firearm before they would sell me the model that I wanted, even though they admitted that they had not processed the first request. This coming after I had already made a previous purchase of a carbine just a few days before. These people were rude, uncompromising and totatlly unprofessional, not to mention dishonest since they claimed...
Complaint comments Comments Complaint country United States, Kentucky Complaint category E-Shopping

Buds Gun Shop - budsgunshop.com

Posted:    Matt V.
Complaint Rating:  89 % with 9 votes
I asked Buds Gun Shop to sell me a gun legal for California, so that I could give it as a gift to a California resident. I used their online "request for product info" feature to ask about a specific model of a gun and if it was legal in CA. It was a "Warrior" model gun. They replied "Yes, the Warrior II is legal in CA". A bit confused, I searched their website for a "Warrior II" and found no such thing. Note that I was asking about a SPECIFIC MODEL, included the model number in the email, using a feature on their website, and they replied with a "Yes"....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Buds Gun Shop - Kentucky - possible fraud?

Posted:    fornboglod
Complaint Rating:  87 % with 235 votes
Ordered a Taurus 845 that was advertised on Budsgunshop.com as "factory new." The pistol was promptly shipped, and was sent in its Taurus box with all the proper papers and accessories. Upon receiving at my FFL I noticed the gun was quite dirty, with powder residue. The FFL agent immediately commented that he thought this was a used gun. I noticed the pistol also had a defective magazine release. Went home and took gun apart to examine closer. Noticed alot more smut and residue than should be in a "factory new" pistol that supposedly has only been test fired 12 times. Based on...
Complaint comments Comments Complaint country United States, Kentucky Complaint category Other

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