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Bounce Energy Complaints & Reviews

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Bounce Energy - Hidden fees

Posted: 2014-06-27 by    911bulldog
Complaint Rating:  0 % with 0 votes
Fees charged by Bounce were 10-12X more than previous company. Oncor charges averaged around $100 a month while average from previous company was under $10 a month.
When I called customer service I was told. "That is the cost of doing business with Bounce."
I ate the $250 early termination cost and switched providers. I will recoup my money in under 3 months.
Bounce is not to be trusted....
Complaint comments Comments Complaint country United States Complaint category Utility Services

Bounce Energy - Texas, Houston - Horrible Service!

Posted: 2013-05-24 by    stiffedbyJS
Complaint Rating:  0 % with 0 votes
Save yourself the hassle and use another company. I have been a customer for 2 years and the service is horrible. Countless phone calls (I've literally spent hours on the phone) and emails to Supervisors, who don't respond, about my paperless bill not being sent. They draft my bank account but don't send me the bill. It also took 3 months and countless emails/calls to get my 6 month reward. I filed a complaint with the BBB and Bounce's Director of Cust. Svc. responded by saying that I should have called them again if I still wasn't getting my bill. Who does that?!?! This...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Products & Services

Bounce Energy - Texas, Dallas - Company is a SCAM

Posted: 2013-02-09 by    Harold345
Complaint Rating:  0 % with 0 votes
Do NOT use this company! Scam all the way.. I signed up for a 6.7 "promotional" rate and was charged 14.7 cents per KWH. My bill was typically at most $200 and my last bill was $468!! They charge their rate (close to market rate) on top of the wholesale rate, where you spend double your money. Promotional offers are nonexistent, customer service very rude, and they will not reason with your complaint. Horrible and highly unethical company. Do not use or listen to their favorable customer reviews as it all is a scam....
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category E-Shopping

Bounce Energy - Texas, Plano - Never Honor'ed the reward

Posted: 2012-10-02 by    emailtomegk
Complaint Rating:  100 % with 1 votes
I have never seen such a cheap company like them.
They never honor their rewards and horrible customer service when being called. They would just say, we have requested to be resent and it never reaches us.

I am waiting for their reward 1 for more than 14 months. I was suppose to get it when i opened my account
reward 2 for more 5 months- i was suppose to get when i completed some period
reward 3( bill credit) - never reflected in the bill. I was suppose to get after completing some period.

Fake Promises, Horrible Customer Service. Dont Get cheated...
Complaint comments Comments Complaint country United States, Texas, Plano Complaint category Utility Services

Bounce Energy - Texas, Dallas - Bill payment

Posted: 2012-08-27 by    onohra
Complaint Rating:  100 % with 1 votes
Wish I had read all the other reviews of this company. THEY ARE HORRIBLE!! I've been with them for 2 billing cycles and have had to make 4 calls to customer service. First because they don't accept online banking in the allotted time like other companies do. In other words, when they receive the check from the bank they take 10 days to credit your account, thereby making you late. Secondly, I signed up for automatic bill pay using my debit card. They charged $1 against my account to verify the account. Fine, but nowhere do they say they are going to do that. Wasted another 20 min trying...
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Utility Services

Bounce Energy - Texas, Fort Worth - SCAM METER READING AND CHARGES

Posted: 2012-08-12 by    lowecomotive
Complaint Rating:  100 % with 2 votes
This company SCAMS you on meter readings and charges and then RUDE customer service people refuse to make any corrections. In May 5/9 - 6/8 I used 2890 kwh. I realized that my electric usage would increase in the next billing cycle for more A/C is being used in the summer months and in June 6/8-710, 2012 it says I used 3444 kwh and in July 7/10-8/2 it says I used 3316.
The problem with the middle billing in June for 3444 kwh is that THIS IS IMPOSSIBLE!! I was OUT OF THE COUNTRY from 6/22 to 7/8 - this is 17 DAYS out of 33 that my house was locked down, A/C OFF, no cooking, washing or lights....
Complaint comments Comments Complaint country United States, Texas, Fort Worth Complaint category Utility Services

Bounce Energy - Texas, Houston - Billing Fraud

Posted: 2012-04-05 by    LDETEX
Complaint Rating:  100 % with 3 votes
This company will not accept electronic bill payment from most banks which are paid next day and traceable. This forces you into using a paper check, a credit card or a third party service. I have a check sent the day I am electronically notified a payment is due which is a few days before the paper bill is received. Once before and both this month and last, my check has not been cashed by the closing date and the Internet is full of similar stories. In the City of Enron, I believe losing or SLOWLY processing checks, ( 1 poor girl and a check mountain etc Why hire more? You pay less wages and make...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Utility Services

Bounce Energy - Texas - Misleading Advertising

Posted: 2011-10-20 by    Sue Dee
Complaint Rating:  0 % with 1 votes
Misleading advertising...Bounce sucks you in with a low rate and then second bill, charges are 3-4 times higher. They defend themselves by saying, they can't control the billing, yet they misleading you to think the promotion is for a month. And of course, you by that time are already paying a third month. Any company who needs to resorts to this type of switch and bait is scummy and deserves all the bad reviews they get. Stay away from them, unless you like feeding your energy meter....
Complaint comments Comments Complaint country United States, Texas Complaint category Utility Services

Bounce Energy - Texas, Houston - Rewards Policy

Posted: 2011-10-06 by    Patti E.
Complaint Rating:  100 % with 1 votes
BUYER BEWARE! I've been with Bounce for 2 years and basically satisfied with services and costs. BUT, when it comes to reward offers, DON'T EXPECT THE COMPANY TO GIVE THEM UP EASILY. It's your responsibility to request rewards. You don't ask, YOU DON'T GET! Even if you ask once, you may have to jump on them repeatedly until you do receive them. HERE'S ONE EXAMPLE: When I was due a $75 credit at end of first year, they said I had one late payment which nullified the reward. I had to prove they were wrong by showing bank records where Bounce definitely got their payment...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Utility Services

Bounce Energy - Texas, Arlington - Cheating, hidden fees and very poor service

Posted: 2011-09-15 by    unsatisfy 1
Complaint Rating:  100 % with 1 votes
I replaced a new a/c unit in a vacant space and need to turn on electirc to check. I used 4 kHw @7.3 cents/KWh and the charge was 29 cents, but bounce energy sent me a bill for $52.32. There are hidding fee of $15 for account initiatin and $4.95 monthly fee and other fees. Any way, the 29 cents usage opens the door for rob. When I call each time have to wait 30 min. or more, when I finally get to talk, they transfer (Kick around) me three times and then get disconnected. They charged me $500 deposit, so they do what they want....
Complaint comments Comments Complaint country United States, Texas, Arlington Complaint category Utility Services

Bounce Energy - Texas - disconnect notice for a paid bill

Posted: 2011-08-15 by    MBlessed777
Complaint Rating:  67 % with 3 votes
I am a new customer to Bounce Energy. I received my first bill and paid it in full, on the due date, through ETF. My bill was due on 8/11/2011. On 8/13/2011 I received a disconnect notice from Bounce Energy, also stating that they had the right to take any legal action that they deemed necessary to collect the "over due funds".
I opened this threatening letter on a Sunday so had no way of contacting customer service. I posted on their facebook web site and I got a response stating that it take 7-10 days for the bank payment to go through. So, they stated, just becuase the bill...
Complaint comments Comments Complaint country United States, Texas Complaint category Business & Finances

Bounce Energy - Texas, Houston - Horrible Customer Service Experience

Posted: 2011-01-25 by    Katia LaManna
Complaint Rating:  100 % with 1 votes
Where do I start- the story is long and cumbersome to write. In summary- Bounce energy was supposed to transfer my electricity to my new address due to an upcoming move. They were supposed to keep the electric on at my current address- all of which had been clearly explained to them. While I was still living at my old address- they turned off the electricity!!! I was in the middle of a move- and had to pack in the dark with candles. I received no apology and they never assumed the blame. To make matters worse- they overcharged me on my bill- said they would rectify the overcharge and NEVER did!...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Utility Services

Bounce Energy - Texas, Houston - NUMEROUS

Posted:    kingworm2080
Complaint Rating:  100 % with 3 votes
Where to begin?

Had the exact same experience with bounce energy. Worst Company ever!!! I IMPLORE you not to do business with these people. I had service with them for almost nine months and did not have any issues with bounce energy.

During my ninth month of service I was paying my bill online and noticed that they had a fixed rate plan now available through their company which also happened to be lower than my current KWPH rate. I called customer service to inquire into the new plan that was being offered and I was told a rate of 9.8 cent per KWH with a one year...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Utility Services

Bounce Energy - Texas, Houston - Billing

Posted:    Mishalily
Complaint Rating:  80 % with 5 votes
We recently switched to Bounce Energy, HUGE MISTAKE.

2nd billing cycle: Bounce employee phoned in the AM leaving a message stating payment had not been received. When I called to tell them that I paid via online banking they asked me to call back later in the day that maybe the payment would be posted by then….So, why did they call me in the 1st place. Payment did show up that day (on the due date).

3rd billing cycle: No Problem (amazing!)

4th billing cycle: I received a Disconnect Notice telling me that as of 7/29 my payment was not received...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Utility Services

Bounce Energy - Texas - HORRIBLE SERVICE

Posted:    FRUSTRATED
Complaint Rating:  100 % with 4 votes
ABSOLUTELY NEVER EVER SIGN UP WITH THESE GUYS!!! THEY DONT KNOW THE MEANING OF CUSTOMER SERVICE...THEY WERE SUPPOSED TO SIGN US UP FOR AN ACCOUNT WITH THEM N THEY EVEN GAVE US A DATE FOR THEIR SERVICES TO BE TURNED ON...YET A DAY PASSED AND WE STILL HAD NO ELECTRICITY IN THIS UNBEARABLE HOUSTON HOT WEATHER AND THEY SAY WE DIDNT OPEN AN ACCOUNT WITH THEM!!!HOW PATHETIC!!!
ARE WE CRAZY TO RELY ON A COMPANY WE CALLED TO SET UP SERVICE ONLY FOR THEM TO SAY WE DONT HAVE U IN OUR COMPUTER SYSTEM!!!
BEWARE OF BOUNCE ENERGY DONT BE SUBJECTED TO THEIR UNACCEPTABLY POOR SERVICES!!!...
Complaint comments Comments Complaint country United States, Texas Complaint category Utility Services

Bounce Energy - Texas, Fort Worth - OVERCHARGING

Posted:    JUST BECAUSE I'M ON LIFE SUPPORT
Complaint Rating:  100 % with 2 votes
BOUNCE ENERGY HAS BEEN OVERCHARGING ME ON MY BILLING EVERY SINCE I HAVE BEEN A CUSTOMER. I FEEL THAT IT'S BECAUSE I AM ON LIFE SUPPORT. THIS IS VEERY WRONG AND NOT TO MENTION HURTFUL BECAUSE I HAVE WENT TO BED VARIOUS NIGHTS SCARED TO USE MY OXYGEN, CPAP, AND NEBILIZER DUE TO THE ENRGY BILL. THEREFORE TAKING A CHANCE ON MY DYING AND NOT BEING IN MY DAUGHTERS AND LOVED ONES LIVES.HOWEVER BOUNCE ENERGY DID TURN MY LIGHTS OFF WHILE I WAS ASLEEP WITH MY O2 ON AND I WAS AWAKENED BECAUSE I WAS GASPING FOR AIR. BOUNCE HAD NEVER SENT BUT ONE BILL TO MY RESIDENCE ALTHOUGH I HAVE RESIDED HERE SINCE AUG...
Complaint comments Comments Complaint country United States, Texas, Fort Worth Complaint category Utility Services

Bounce Energy - Texas - Rude Service, Billing Issues

Posted:    Brucacuda
Complaint Rating:  80 % with 5 votes
Not only does Bounce Energy bill me twice a month for service, but when I called in the past to figure out why this happens I'm forced to wait a long time for someone to answer the phone and then when they finally answer I always have to deal with the rudest customer service people I have ever encountered in my life.

Now today an ONCOR service guy arrived at my house today to turn my electricity off because Bounce Energy told him to. I talked him out of it – I had already paid ONE of this month’s bills. I called Bounce Energy to see why they sent him out since I...
Complaint comments Comments Complaint country United States, Texas Complaint category Utility Services

Bounce Energy - Texas, Houston - Continues to bill me for incorrect meter #

Posted:    Terence T.
Complaint Rating:  0 % with 1 votes
I thought Bounce Energy would resolve the issue (/URL removed/). I received my refund. I also received another bill from them for August, as well as a bill from my current utility company for the same month.

"http://img213.imageshack.us/img213/4663/bounce082009.jpg"
"http://img30.imageshack.us/img30/1250/startex082009.jpg"

The wrong meter # still shows on Bounce bill, with balance for August usage. They want me to pay for the wrong meter # again. (Startex's bill showed the correct meter #.)

Bounce Energy has not taken any...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Utility Services

Bounce Energy - Texas, Houston - Billing issues every month

Posted:    jw77401
Complaint Rating:  80 % with 5 votes
Bounce Energy Billing Sucks
This month I get two bills two day apart.
Last month was the same thing.
I called & they say that they only send out bills when Centerpoint reads the meters. I have an electronic meter, they could read it every day.
Long story Short, AVOID BOUNCE ENERGY!!...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Unauthorized Charges

Bounce Energy - Rip off and disgrace

Posted:    Charles
Complaint Rating:  100 % with 3 votes
I moved from houston to euless tx and was shopping around for electricity when I ran across Bounce energy online. My experience with them was the worst ever. They Started off by billing me twice each month for the same apartment number, same account number but 2 different ESID numbers. Whenever i called to complain they would tell me that I apparently had to apartments in the same apartment complex. "Who does that?" They have very incompetent customer service managers and associates who keep you on hold for 30mins each and at times will hang up on you when they cannot give answers to your...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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