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Bounce Energy Customer Care Service

Bounce Energy

2802 Albany Street
Houston
Texas
United States - 77006

Customer Support Phone Numbers

Toll-free:
1 888 452 6862 0 1
1 281 745 9025(Fax) 0 0
 
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Bounce Energy Complaints & Reviews

Bounce Energy - Texas, Dallas / Horrible customer service, rewards program is false advertising!

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Reviewer72992 on Jan 23, 2016
I would definitely NOT recommend Bounce. I ordered service to be turned on 3 days prior to moving into my new residence. I go to move in, auto garage door doesn't open. I walk in and find the electricity is not on! This is at 5:30 on a Friday night. I was on the phone for over an hour to...

Bounce Energy - Texas, Houston / Electricity bill

Sn
sneha66 on Jan 6, 2016
I was given a 75$ bill credit when i switched my service to bounce energy as i was referred by a friend and it was in the month of september. My service started on september 2, 2015. the 1st time i called customer service regarding this credit, they told me that i would receive it after...

Bounce Energy Arlington Texas 76002 / Loss of Power

Dw
Dwight Buben on Apr 24, 2015
Only the block on my side of Fossil Lake goes down without power during the last three rain storms. Just across The street the street lights are on and across the street the next block all their electricity is on. Why just our block!!! The worst thing, it takes up to 2hrs to get the electricity back on??!!

Bounce Energy / Hidden fees

91
911bulldog on Jun 27, 2014
Fees charged by Bounce were 10-12X more than previous company. Oncor charges averaged around $100 a month while average from previous company was under $10 a month. When I called customer service I was told. "That is the cost of doing business with Bounce." I ate the $250 early termination...

Bounce Energy - Texas, Houston / Horrible Service!

St
stiffedbyJS on May 24, 2013
Save yourself the hassle and use another company. I have been a customer for 2 years and the service is horrible. Countless phone calls (I've literally spent hours on the phone) and emails to Supervisors, who don't respond, about my paperless bill not being sent. They draft my...

Bounce Energy - Texas, Dallas / Company is a SCAM

Ha
Harold345 on Feb 9, 2013
Do NOT use this company! Scam all the way.. I signed up for a 6.7 "promotional" rate and was charged 14.7 cents per KWH. My bill was typically at most $200 and my last bill was $468!! They charge their rate (close to market rate) on top of the wholesale rate, where you spend double your...

Bounce Energy - Texas, Plano / Never Honor'ed the reward

Em
emailtomegk on Oct 2, 2012
I have never seen such a cheap company like them. They never honor their rewards and horrible customer service when being called. They would just say, we have requested to be resent and it never reaches us. I am waiting for their reward 1 for more than 14 months. I was suppose to get it...

Bounce Energy - Texas, Dallas / Bill payment

On
onohra on Aug 27, 2012
Wish I had read all the other reviews of this company. THEY ARE HORRIBLE!! I've been with them for 2 billing cycles and have had to make 4 calls to customer service. First because they don't accept online banking in the allotted time like other companies do. In other words, when...

Bounce Energy - Texas, Fort Worth / SCAM METER READING AND CHARGES

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lowecomotive on Aug 12, 2012
This company SCAMS you on meter readings and charges and then RUDE customer service people refuse to make any corrections. In May 5/9 - 6/8 I used 2890 kwh. I realized that my electric usage would increase in the next billing cycle for more A/C is being used in the summer months and in...

Bounce Energy - Texas, Houston / Billing Fraud

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LDETEX on Apr 5, 2012
This company will not accept electronic bill payment from most banks which are paid next day and traceable. This forces you into using a paper check, a credit card or a third party service. I have a check sent the day I am electronically notified a payment is due which is a few days before...

Bounce Energy - Texas / Misleading Advertising

Su
Sue Dee on Oct 20, 2011
Misleading advertising...Bounce sucks you in with a low rate and then second bill, charges are 3-4 times higher. They defend themselves by saying, they can't control the billing, yet they misleading you to think the promotion is for a month. And of course, you by that time are already...

Bounce Energy - Texas, Houston / Rewards Policy

Pa
Patti E. on Oct 6, 2011
BUYER BEWARE! I've been with Bounce for 2 years and basically satisfied with services and costs. BUT, when it comes to reward offers, DON'T EXPECT THE COMPANY TO GIVE THEM UP EASILY. It's your responsibility to request rewards. You don't ask, YOU DON'T GET! Even if...

Bounce Energy - Texas, Arlington / Cheating, hidden fees and very poor service

Un
unsatisfy 1 on Sep 15, 2011
I replaced a new a/c unit in a vacant space and need to turn on electirc to check. I used 4 kHw @7.3 cents/KWh and the charge was 29 cents, but bounce energy sent me a bill for $52.32. There are hidding fee of $15 for account initiatin and $4.95 monthly fee and other fees. Any way, the 29...

Bounce Energy - Texas / disconnect notice for a paid bill

Mb
MBlessed777 on Aug 15, 2011
I am a new customer to Bounce Energy. I received my first bill and paid it in full, on the due date, through ETF. My bill was due on 8/11/2011. On 8/13/2011 I received a disconnect notice from Bounce Energy, also stating that they had the right to take any legal action that they deemed...

Bounce Energy - Texas, Houston / Horrible Customer Service Experience

Ka
Katia LaManna on Jan 25, 2011
Where do I start- the story is long and cumbersome to write. In summary- Bounce energy was supposed to transfer my electricity to my new address due to an upcoming move. They were supposed to keep the electric on at my current address- all of which had been clearly explained to them. While...

Bounce Energy - Texas, Houston / NUMEROUS

Where to begin? Had the exact same experience with bounce energy. Worst Company ever!!! I IMPLORE you not to do business with these people. I had service with them for almost nine months and did not have any issues with bounce energy. During my ninth month of service I was paying my...

Bounce Energy - Texas, Houston / Billing

We recently switched to Bounce Energy, HUGE MISTAKE. 2nd billing cycle: Bounce employee phoned in the AM leaving a message stating payment had not been received. When I called to tell them that I paid via online banking they asked me to call back later in the day that maybe the payment...

Bounce Energy - Texas / HORRIBLE SERVICE

ABSOLUTELY NEVER EVER SIGN UP WITH THESE GUYS!!! THEY DONT KNOW THE MEANING OF CUSTOMER SERVICE...THEY WERE SUPPOSED TO SIGN US UP FOR AN ACCOUNT WITH THEM N THEY EVEN GAVE US A DATE FOR THEIR SERVICES TO BE TURNED ON...YET A DAY PASSED AND WE STILL HAD NO ELECTRICITY IN THIS UNBEARABLE...

Bounce Energy - Texas, Fort Worth / OVERCHARGING

BOUNCE ENERGY HAS BEEN OVERCHARGING ME ON MY BILLING EVERY SINCE I HAVE BEEN A CUSTOMER. I FEEL THAT IT'S BECAUSE I AM ON LIFE SUPPORT. THIS IS VEERY WRONG AND NOT TO MENTION HURTFUL BECAUSE I HAVE WENT TO BED VARIOUS NIGHTS SCARED TO USE MY OXYGEN, CPAP, AND NEBILIZER DUE TO THE...

Bounce Energy - Texas / Rude Service, Billing Issues

Not only does Bounce Energy bill me twice a month for service, but when I called in the past to figure out why this happens I'm forced to wait a long time for someone to answer the phone and then when they finally answer I always have to deal with the rudest customer service people I...

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