Blair.com
Reviews and Complaints

I order their clothes and like them a lot. I do it often. Thank you

I ordered some thermal tie up shades from Blair last year. I had a great experience with this site. They have great sales and do offer promotional codes. No issues at all-would recommend.

I like ordering from this company. Their sizes run very large so you need to order one or two sizes down from your norm. I think the quality is pretty good. Their returns and exchanges are extremely easy and you get a refund in a very timely manner. I would recommend ordering from them

I have ordered quite a few times for myself, sisters, niece. I have not ordered skirts or slacks but I can say for the tops and sweaters they do tend to run one size larger than most other sites. So for example if you normally wear a Misses large, I suggest to order a size medium. All my shipments have been timely and accurate.

I have found a variety of items on this website, including clothing, shoes, pet supplies, and household items. Their clearance section is such a great deal. You can find items up to 85% off. The quality is very good o/a, and I am pleased with the Customer Service at Blair. I have been a customer for three years, and I have yet to pay full price on any item!

I started buying from Blair in the 1980's. While their clothing was not up to department store standards even then, it was decent, fit right and customer service was a delight to deal with, anything wrong they made right. Today they are a marketer of poorly made, inferior, ill fitting clothing made in overseas "factories". Their customer service appears to be based in the Philippines, good luck dealing with them. Clothing like their long running line of velour pull over shirts have been thinned and cheapened to the point of being unwearable.

We have moved to a PRIVATE address. We are NOT associated with ROSEMARY JEFFERS.

She was my mother-in-law with whom we were ESTRANGED. There were legal documents involved severing our relationship.

SHE IS DECEASED.

SHE NEVER LIVED WITH US at our new address; PO BOX 123 Esperance NY.

IF YOU DO NOT REMOVE this address from your mailing, we will contact our attorney.

We do not wish to receive ANY mail in HER NAME.

when I placed an order, as I usually do with Blair, ordering knit pants that I have ordered in the past. What I received was a grey, and cobblestone pair of the cheapest, flimzy, pants ever. Not what I was expected. These look so cheap and looks like rayon material used to buy at the dime store. For the first time I can truly say I was very disappointed in the receipt of my order. I have been a customer with Blair for over 20 years. They are my go to company for all of my clothing.

I purchased a couple of tops from Blair and was quite disappointed with my order. I decided to return the items and was expecting to receive a full refund without any issue. However, it has been quite a frustrating experience. It took a whole two weeks for the partial credit of $32.00 to appear on my credit card statement. To make things worse, I was charged $22.00 for an unknown reason and was threatened with a late fee if I didn't make the payment. I was not happy and felt pressured to pay this amount as it could be reported as bad debt. This experience has left me quite upset and dissatisfied with Blair's credit card and customer service.

I would not recommend anyone buy from Blair or try their credit card. The whole experience has been a complete hassle and the customer service was the worst I have ever encountered. It is a shame as I had high hopes for my purchase, but ended up being left feeling frustrated and annoyed. The whole process was a major inconvenience and I do not plan on ever purchasing from Blair again.

I recently reached out to Blair.com with a question about one of their products. Unfortunately, their response didn't contain the information I needed, and they mentioned that they would investigate the matter and respond as soon as possible. However, months have passed since then, and I have yet to hear back from them.

Despite the lack of response, I stumbled upon an item on their website that caught my attention. Nevertheless, when I proceeded to the checkout page, something caught my eye. While the URL displayed "https", a little lock icon indicating that the website is fully protected prompted only its absence.

The absence of the padlock leads me to assume that the website may not be safe to purchase items from, even if the URL contains "https." In a world where online security is becoming more critical, I'm not confident in making a purchase on Blair.com.

Due to this experience, I have decided to seek out other online retailers who offer more reliable and secure payment processing.

So, I went on Blair's website looking to purchase some new pants. I found a pair that I liked, but unfortunately, they ended up being too big. No problem, I thought, I'll just exchange them for a smaller size. But then I saw the return postage charge of $9.99. Seriously? I have to pay $9.99 just to exchange something? That's ridiculous.

I understand having a small re-stocking fee for a return, but charging for return postage is just poor Customer Service. It's not fair to the customer and it's not competitive with other online retailers. Needless to say, I won't be shopping at Blair again.

Next time, I'll do my due diligence and check the return policies of new online retailers before making a purchase. You never know when you might get ripped off with outrageous fees like this.

So, I decided to try out Blair.com on 6/22/20, and I purchased an item that unfortunately ended up being not the right fit for me. I was looking forward to returning it and getting my refund, but I ran into a big problem. I could not access my online account to initiate the return process!

I called five times, emailing them a whopping fifteen times to try to iron out this problem, but to no avail. They outsource their customer service to India, so it was difficult for me to communicate and ensure that the issue was being handled correctly.

Frustrated by the lack of progress made, I decided to just return the item myself using the Blair-provided return label, which ended up costing me almost ten bucks! I mean, come on, Blair!

After filling out all of the necessary Blair forms to make sure my refund was processed, I've been waiting for them to receive my return for over a month now. They haven't even been able to confirm that they've received it yet!

As if that wasn't enough, they're telling me it'll take another 4-5 weeks after they finally receive it to even begin processing my refund. Seriously, how can companies like Blair.com stay afloat when they can't even provide basic customer service and speedy refunds?

All in all, I'm not impressed with my Blair.com experience and will be taking my business elsewhere in the future!

I bought some pants for my old-fashioned mother from Blair. I chose the wrong size and they ended up being too small. It was because Blair's sizing chart was not easy to understand when it came to the measurements that mattered to us. I called them up to get some clarification on this and then chose another size hoping it would fit. Unfortunately, it still didn't work out the second time around. I asked the customer support staff if they could pay for the return shipping since I didn't think it was my fault, but they wouldn't do it and they were pretty impolite about it too. Even when I talked to someone in a higher position, there was no effort to fix the issue. Needless to say, I won't be making any more orders from Blair. :(

I recently had a rather disappointing interaction with the customer service team of Blair. Having read some negative reviews online, I was initially hesitant to place an order with Blair. However, I decided to give them the benefit of the doubt and went ahead with my purchase. Unfortunately, my experience with their customer service left me extremely dissatisfied and frustrated.

I had called customer service to verify that they had the power pressure cooker XL 10qt that I wanted in stock, as I wanted to avoid any issues with returns. The representative on the phone quoted me a price of $127.99 with free shipping, which seemed like a great deal. However, when I received the total amount due, it was $206.13, which was significantly higher than the quoted price. Moreover, the representative had also tried to persuade me to open a credit card account and charge my purchase to it, which was not something I wanted to do.

I found the entire exchange with the customer service representative to be extremely dishonest and misleading. It was as if she had deliberately given me an incorrect price quote and then tried to upsell me on a credit card. Being a long-time customer of Blair, I found this behavior to be unacceptable and indicative of a wider problem with the company.

On the whole, I must say that the negative reviews about Blair's customer service are accurate. If you are considering shopping with Blair, I would strongly advise you to be wary and not take anything at face value. The company seems to be more interested in making a quick buck than providing quality service and products to its customers. Ultimately, I would recommend looking elsewhere for your shopping needs.

Blair (blair.com) uses DHL as their delivery service. My recent order has been sitting at their distribution center since Friday Nov 13th 4:14am and today is already Wednesday 17th, and it's still not moving. This is unacceptable given that Blair's warehouse is only 4 hours away from my location!

I tried calling DHL for help, but I got lost in their tutorial, which provided a lot of codes to remember. Eventually, I called Blair's customer support, but they informed me that they couldn't do anything until the 14-day wait period expired. This decision made matters worse, and I ended up canceling my order.

I attempted to cancel my order, but Blair's customer service representative still followed their script of a 14-day waiting period before canceling the order. I decided to take it up with my credit card company, and they were fantastic in handling the situation, including the shipping fees, as I had not received anything.

In the end, Blair's inefficient delivery service and their resistance to help me as a customer left me much to be desired. Blair, you need to improve your customer service if you want to remain competitive because you left a bad taste in my mouth, and I have no intention of ordering from you again.

Blair's clothing is a mixed bag. I ordered four items, all in size Petite Small, and was not impressed with the quality. Despite being excited to receive my products after waiting for about a week, I was quickly disappointed. Upon trying them on, I found that they were incredibly large, definitely not the Petite Small size I had ordered. This was a frustrating experience, and I was disappointed to discover that I would be charged a substantial fee of $9.99 to return the products.

To make matters worse, the envelope they arrived in was much too full and proved impossible to use for returns, so I had to buy another envelope at an additional cost of $3.99. By the time I was done, I had spent a total of $14.00 and kept none of the products. Frankly, this experience was both expensive and frustrating, and I found myself wishing I had not ordered from Blair in the first place.

Sadly, with so many other companies out there that offer free returns and better quality products, I cannot recommend Blair at this time. It simply isn't worth it to pay to return products that aren't worth the price. The quality was not up to par, and the high cost of returns makes Blair a less than ideal choice for shoppers.

They used to be decent. Bathrobes were nice but I ordered one that was too small, exchanged for a larger one which was too big. Didn't realize that they charge $9.99 for each return. I returned the first bathrobe, never would have ordered the second bathrobe if I noted a charge for returns (look for very, very small print). I will never order from Blair again and just trying to show others how to avoid their return charges.

By the way, I called 6 times today. Couldn't get a live body for existing customer, had to call back and enter 1 for new customer. They don't want to hear from existing customers as they are all complaints but will take a new customer call since they probably have not yet had a bad experience so if you have to call for any reason, call as new customer!

On 12/26/22 I ordered 2 clearance items. Your records should show the one

item was shipped ,but not the slacks. I have called four times and have been

getting the run around. I was told a week ago that they were on backorder,

but the back was received and that they would be shipped within a couple

days. Order status shows they have not shipped as of today 1/19/23. I doubt

they will ever ship and I would like a refund. I realize the order was not large

but I will think long and hard before ordering from you again.

Cora Musgrave

604 se 20th pl

Cape Coral, Fl 33990

[protected]@GMAIL.COM

The shoes were incorrectly sized from the manufacturer. They are more like a size 5 medium. I called customer service and explained this. The woman instructed me to send the item back and they would be inspected. I emailed twice inquiring about a refund and was told the refund was being processed. Then yesterday I received the same pair of shoes in the mail with a note stating they are clearance and can't be returned for a refund.

This is a bad business practice on Blairs part. Selling items that are obviously poor in quality. I have worn the Easy Spirit brand for several years and always wear a 6 wide and that same size in all shoes. I believe this pair is a Knock-off and not the "Easy Spirit" brand.

I should not be stuck with a pair of shoes I can't wear because they are cheap knock-offs. Clearance or not! I have done almost all of my Christmas shopping with Blair and Haband.

I received my order #[protected] on 11/17 and returned it same day via USPS.

Elsie Kenast customer #[protected]. Haven't gotten my refund to my Credit card VISA on file XXXX8020 for $52.66. Ordered 3 pairs of the Fresh Sport Pants.

Please make this transaction good by refunding me. PIcs are attacded or call me [protected].

Hello Sir/ Madam,

In July 2022, my vehicle broke down and I took it to the mechanic. Unfortunately, I couldn't find the money for the repair of the car due to financial difficulties, and they said that if I closed my insurance, there would be difficulties in the future, so I applied for undergrand storage and made my payment every month. but the repair process took a long time because the engine was changed twice. On October 31st 2022 I had my vehicle in normal status from the company website and on Nowember 1 2022 I got my vehicle from mechanics. I made these transactions on the company's website, or rather I tried to do it, and I accidentally clicked the understorage option a few times and even though I got the transaction back on the same day, the system took this option into account and when the premium payments were calculated, they charged me an extra $1,143.95. Since my English is not enough and I have difficulty in talking on the phone because of my health problems, I tried to do the transactions on the website, but everything got mixed up. I stayed on the phone for about 3 hours today, but nothing could be resolved because I couldn't explain my problem with my insufficient English. Can someone who speaks Turkish persistently, or send me an email, I said please (I was going to use google translation), they said we can't do that either, and I'm in a very bad situation right now. I am a single mother, I receive ODSP assistance, I have health problems and financial difficulties, but no one understands me. My vehicle was left in the mechanic's parking lot from July to November. I've already had a lot of trouble since I've been without a car for months and now I'm faced with such a problem. Also, when I checked my payment information two days ago, the amount that was my regular monthly payment was shown. At the end of November, when there was not much time left, I suddenly got an e-mail and the world collapsed on me. How will I claim my right? Shouldn't these processes be so easy from the website? This operation can be done with just one click, and when I realized that I did this wrong, I already took the transaction back, but those in customer service do not want to accept it. How can I prove to you that I did not drive the car and that it has been in the mechanic's parking lot for months?

I purchased (2) items I received 1 which was the pajama set! I like it. But I’m still waiting for my dress which it has been on back order for a long time!

Product flaw, elastic at leg separated after one wash, first pair of three ordered. Second pair did same after one wash. Separating from body, not torn or pulled. Appears product poorly made. This is second complaint as first one never answered. Replace or refund. The above order was received on or about August 15, 2022. Failures occurred on or about August 18, 2022.If pictures needed, provide E-Mail address as this site is unable to accept file pictures of product from this pc.

About two weeks ago, and again today, two pair of product had the elastic around leg portion completely separate from the nylon portion. Neither pair were worn more than once and washed once each separately. Product was not torn but clearly had extremely poor workmanship during assembly. Either replace with improved product or full refund of purchase price and shipping charges, if any. Prefer improved quality of product in lieu of refund. Will not pay to return if return is requested by blair.

Order [protected] - I placed an order on 2/4/22 for a woman's tunic. The item was backordered, however when I placed the order Blair was offering a sale and the price was $7.00 lower than the regular price. Today I received notice the order was canceled because my credit card was declined. BS - the card was never charged as no transaction was listed on the merchant's site. Blair canceled the order because they didn't want to honor the sale price. In addition, Blair doesn't typically charge you until the item is available.

I received the item I ordered yesterday. The item was a fleece jacket in size PXL. It was way too big. I have one at home the same size and it fits just fine. Why is your sizing not the same. A few years ago I ordered a long sleeve top that fit and subsequently ordered a different one in the same size. This second one was also too big. What gives?

I just mailed the jacket back to you and I am not happy with Blair at all.