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Benjamin Franklin Plumbing Complaints & Reviews

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Benjamin Franklin Plumbing - They lie to you about the price

Posted: 2012-08-23 by    Difene
Complaint Rating:  50 % with 2 votes
Ben Franklin is a good plumber, but beware. They will quote a price over the phone or internet or newspaper which sounds reasonable. But when the guy arrives at your home he adds on this service and that service and the price suddenly has doubled or tripled. If you balk and tell him to leave, you still owe the $50 service charge....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Benjamin Franklin Plumbing - New York, Hamburg - Outrageous pricing

Posted: 2012-02-03 by    Lee Andolina
Complaint Rating:  100 % with 4 votes
Well first they took me on a Stenner Chlorinating pump. The pump was leaking and needed some repairs. I was told that those pumps are not serviceable and it would be $900 to replace it. Believed them unfortunately and had them put in a new one. Then my 80 gallon Wellmate started leaking a year later. Well the tech walked in said you have to replace it those aren't serviceable. I just asked for him to look to see if a fitting was the problem instead of the tank. Did a half-assed job to see if he could spot the leak. Then quotes me for a new one at $3500. Now my system altogether was right around...
Complaint comments Comments Complaint country United States, New York, Hamburg Complaint category Plumbing Services

Benjamin Franklin Plumbing - Minnesota, Minneapolis - Repair of Gas Fireplace

Posted: 2011-11-08 by    Phil Holbrook
Complaint Rating:  100 % with 1 votes
Called Benjamin Franklin Plumbing to repair a gas fireplace because they advertised that on their website and they are well know due to their TV ads. 1st discovered that the tech did not know much about gas fireplaces - second the pricing was outrageous. My wife took the day off to meet with the repairman and was pressured to sign an agreement. Tech first said he was sure there were spider webs in the gas line and he would have to take it apart to clean. He said it was extremely complicated and would cost $525 and since he was already there we owed him a major part of that charge. After "cleaning"...
Complaint comments Comments Complaint country United States, Minnesota, Minneapolis Complaint category Contractors

Benjamin Franklin Plumbing - Sckon

Posted: 2011-07-08 by    meetrin
Complaint Rating:  100 % with 1 votes
I saw a TV Ad for Benjamin Franklin Plumbing and thought that is exactly what I need. The Ad says "any drain, any time for $76". I had a low maintenance, slow drain in the kitchen. They advertised $76, but the price quickly tripled when he walked in the door. He told he had to add a $49 service charge for coming to the house (like he could fix it otherwise). He had to add additional service charge because it was a difficult access job (it was a kitchen sink, not drain under house). I told him to forget it and he said I still owe him the $49 service charge for coming to my house to lie...
Complaint comments Comments Complaint country United States Complaint category Plumbing Services

Benjamin Franklin Plumbing - Indiana - Overcharging, poor service

Posted: 2011-04-28 by    tris210
Complaint Rating:  100 % with 5 votes
There was a leak in my basement on my Manobloc manifold system. The plumber came on Saturday morning and said it is the pipe fitting leaking and changed 2 foot of pipes from PVC to PEX and reused the copper fittings and charged $450. The leak got worse and they said they wanted to replace the manifold for another $985. I told them to leave after paying the $450. Called a few other plumbers to provide estimate and they all said the manifold system is known to have 10 years warranty so the part is free and labor is $200-$300. Benjamin Frankli plumbing in Indianapolis area is a scam and rip-off. They...
Complaint comments Comments Complaint country United States, Indiana Complaint category Plumbing Services

Benjamin Franklin Plumbing - Over Priced

Posted: 2011-04-26 by    Ian D. Clark
Complaint Rating:  0 % with 1 votes
I had a minor leak. I called Benjamin Franklin. Upon the plumber arriving, I was immediately pitched on Benjamin Franklin Plumbing ‘s reasonable pricing. When I showed the plumber the minor leak, he informed me he could fix the leak in 15 minutes. Then, the plumber informed me the repairs would cost at least $370.00. What a scam....
Complaint comments Comments Complaint country United States Complaint category Plumbing Services

Benjamin Franklin Plumbing - Overpriced plumbing repair

Posted: 2011-03-22 by    Jobby99
Complaint Rating:  100 % with 2 votes
Benjamin Franklin Plumbing in NE Ohio is expensive and has a generic pricing structure that is meant to confuse the customer. Look for a reputable handyman. Most plumbing jobs require muscle, tools, and a year of experience. Don't pay too much.

Technician was given list of three things that needed to be done. Tech didn't know he turned water off outside. Drove back to warehouse to get special tool. Still didn't know water was off. Then, bent main pipe to kill water flow unnecessarily. We paid $150 more for the extra work that wasn't even needed. Next time, turn...
Complaint comments Comments Complaint country United States Complaint category Plumbing Services

Benjamin Franklin Plumbing - Price gouging

Posted: 2011-02-02 by    Thomas S
Complaint Rating:  0 % with 0 votes
I rely on my tenants to handle the services needed when something is broken or needs repaired. My tenant contacted Benjamin Franklin Plumbing in Kittery, Maine 207) 439-2330 or 888-603-6539. They came out and it took them less than two hours to thaw a pipe at a cost of $338.00. I contacted them to find out what type of work they actually did and have not heard back from them. This was an opportunity for them to redeem themselves.

I contacted another plumber after the fact and he said this was very high for this type of work. Benjamin Franklin Plumbing does fixed price charges and...
Complaint comments Comments Complaint country United States Complaint category Plumbing Services

Benjamin Franklin Plumbing - Deceptive overcharges

Posted:    Ivo
Complaint Rating:  50 % with 2 votes
Charged me $460 to replace toilet bowl wax ring. Afterwards I called other plumbers for estimate got range of $180-$250. Tried to get me to rip up floor and replace pipe for over $1800. I was not home my wife was home and guy was obviously trying to get over on us. When I got pissed at his $1800 claim of "guy this is the only way to do this" and said I was on my way home suddenly he could just replace the ring and the flange on the pipe was actually fine. Told me on phone minimum $59 service charge which will be deducted from final cost of job if we choose to use them. Well it was not...
Complaint comments Comments Complaint country United States Complaint category Plumbing Services

Benjamin Franklin Plumbing - Florida, Tampa - Excellent Service Company

Posted:    prince1
Complaint Rating:  33 % with 3 votes
This company has and maintains the highest standard of ethics and customer service. Their gurantees on their work and commitment to their customers needs is second to none. I would not feel comfortable letting any other plumber in my house. They have an " A +" rating on the better business bureau. It is unfortunate that site like this exist but I guess when you have tens of thousands of customers like they do there will be a couple that complain. Continue to research what other customers have said about this company on superpages.com and merchantcircle.com. They have so many happy customers...
Complaint comments Comments Complaint country United States, Florida, Tampa Complaint category Contractors

Benjamin Franklin Plumbing - Minnesota, Minneapolis - Bait & Switch

Posted:    Kellybiz
Complaint Rating:  100 % with 2 votes
Benjamin Franklin Plumbing's On-Hold advertising states they DO NOT charge by the hour. That is a lie!No sooner than the plumber got to my house he said $257 per hr! I told him that is NOT what I heard on their MOH. He said, oh, that's for faucets, and everything else but. At first they wanted $200 to come the same day - I said forget it. That was reduced to $79.
Then he wanted to charge another $257 to use the camera. I don't think so! I told him Roto Rooter wanted to charge me $100 so he can forget that! If I hadn't put up a fuss they would have charged me $200 to show...
Complaint comments Comments Complaint country United States, Minnesota, Minneapolis Complaint category Plumbing Services

Benjamin Franklin Plumbing - Florida, Lakeland - Overcharged and ripped off

Posted:    marhrt
Complaint Rating:  80 % with 5 votes
This company is nothing but a big rip-off for plumbing work. We were told they have a flat fee for their plumbing work, however, it goes by different Levels according to the work involved. We were charged $805 for two hours of work which could have been done in one hour. We were charged on two of their different levels which brought the price up that high. We had a leaking drain pipe under the house from our kitchen sink. All the service person did was to cut off a 2" by 6" peiece of PVC and replace it. Their service person was a smooth talker and sold us a bunch of BS. I have written...
Complaint comments Comments Complaint country United States, Florida, Lakeland Complaint category Plumbing Services

Benjamin Franklin Plumbing - Don't call them unless you enjoy throwing money and time away

Posted:    Joide
Complaint Rating:  43 % with 7 votes
I have never in my life dealt with such a horrible company. They have come here at least eight times to fix a problem and it still isn't fixed! My neighbor has children and no heat, this had been going on for over a month. They come and claim it's fixed and then the next day the heat is out again! Today I had to call and make sure that the "plumbers" they keep sending have been trained, considering everytime they come they don't have parts, they never have a lighter, and today the truck broke down so my neighbor is going without heat again. I'm waiting for the real...
Complaint comments Comments Complaint country United States Complaint category Plumbing Services

Benjamin Franklin Plumbing - Do not use them

Posted:    AfuR74
Complaint Rating:  50 % with 4 votes
I used Benjamin Franklin Plumbing and they charged to run unnecessary tests only to make more money (although I told the technician I don't have an income since I'm unemployed) and told him I have a leak under the kitchen cabinets. So, the first think he checked under the kitchen sink and under the dishwasher, then he told me he needs to run a water pressure test to find where is the leak. he ran a test which took him less than 5 minutes and cost me $90 and came back inside the house to tell me the leak is under the dishwasher which he checked first think when he walked inside my house....
Complaint comments Comments Complaint country United States Complaint category Plumbing Services

Benjamin Franklin Plumbing - Beware

Posted:    HinR1
Complaint Rating:  100 % with 5 votes
The ads sound great-- Ben Franklin Plumbing will waive the minimum service charge, maybe with a coupon, or if you have them come on a certain day of the week. You assume you will have to pay only an hourly rate for the work done.

Not so! They use a "Straight Forward Pricing"(R) scheme. The simplest service, like replacing an aerator or a toilet flapper, or caulking anything, is $174 (in St Paul MN, unless you buy a membership). This is in addition to their service charge of $79, which of course they can afford to waive. But they are happy to not tell you anything about their...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Benjamin Franklin Plumbing - Terrible service

Posted:    Valerie
Complaint Rating:  88 % with 26 votes
Recently, after a break in our local water main, we had fine sand and gravel clogging our plumbing fixtures. I took apart our Delta kitchen faucet (which had been working fine before this), and when I reinstalled it, I couldn't get it to stop leaking.

The next day my wife called Benjamin Franklin after our other choices could not come that day. Turns out he sold my wife a $420 new faucet (including installation). He wrote comparison quotes of "vintage rebuild" (probably a $12.00 Delta repair kit plus labor) for $369. Of course my wife went for the new faucet for just...
Complaint comments Comments Complaint country United States Complaint category Plumbing Services

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