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AT&T - Door to door sales liars

Posted: 2014-06-29 by    UC1Man
Complaint Rating:  0 % with 0 votes
AT&T sales people (I don't think they work for AT&T) all seem to be big liars. Last year a young gal told me she was checking my internet speed with her cell phone. I have a totally hard wired system and when she flashed me her phone she had one of those "check your internet speed" websites. I imagine the speed result she flashed me was her smart phone connection. Today a young Asian guy was telling me I'm so lucky because I live on this street where AT&T has installed fiber optic cable. I asked him which cable was new and he pointed up to a big black cable that has been there...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

AT&T - Florida, Gainesville - Cut off for no explainable reason

Posted: 2014-05-30 by    scatamousche
Complaint Rating:  100 % with 1 votes
This is a letter I sent off when I returned AT&T's modem. I also sent a copy to the CEO's emai address (for all the good it will do.)

To the powers that be at ATT,

My wife, Diane and I have had a land line at the home we have lived in for better that 14 years. Early on our phone was directly with ATT. Later we were offered a bundled deal with Cox Communications that included cable TV, high speed internet and a home phone line that would keep our (xxx-xxx-9648) number. Other than having to rush to enter a phone number we had no problems with this bundle.
Complaint comments Comments Complaint country United States, Florida, Gainesville Complaint category Landline & Home Phone Providers

AT&T - Florida, Gainesville - Cut off for no explainable reason

Posted: 2014-05-30 by    scatamousche
Complaint Rating:  0 % with 0 votes
Here is the letter I just sent off to AT&T with my modem yesterday. Today I found the name and email address for the CEO
of AT&T and emailed him. (Not really expecting much to come of that)

To the powers that be at ATT,

My wife, Diane and I have had a landline at the home we have lived in for better that 14 years. Early on our phone was directly with ATT. Later we were offered a bundled deal with Cox Communications that included cable TV, high speed internet and a home phone line that would keep our (xxx-xxx-9648) number. Other than having to rush to enter...
Complaint comments Comments Complaint country United States, Florida, Gainesville Complaint category Landline & Home Phone Providers

AT&T - Services

Posted: 2014-05-22 by    skader
Complaint Rating:  0 % with 0 votes
Forget having unlimited data if you go with AT&T. My internet was running slow so I called AT&T to find out why. After speaking with the three stooges I finally got to tech support. After an hour of the agent not being able to find out what was wrong she asks her boss for help and his response was "He has a four gig cap on the unlimited data plan." Thanks for being a loyal customer for more than 10 years though. AT&T CAN GO F*** THEMSELVES. It took me 35 minutes to load a 3 minute YouTube video....
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

AT&T - Continuous automated phonecalls

Posted: 2014-05-19 by    KenandJeanie
Complaint Rating:  0 % with 0 votes
My husband and I have received at least 20 solicitation phone calls from AT&T to our wireless phones in the past few days and I have called AT&T to tell them to stop sending these calls to our phones. I always get someone who doesnt speak English well and get nowhere. After this phone call we have received more and more of these phone calls and we are on the DO NOT CALL LIST and have been for years. I even update it periodically, yet we still get these calls. It is unbelievable because we have had AT&T for 16 years and never received any of this type of call from them, but have gotten so many in...
Complaint comments Comments Complaint country United States Complaint category Unsolicited Phone Calls

AT&T - Unlocking Phone

Posted: 2014-05-08 by    dragun50
Complaint Rating:  0 % with 0 votes
According to AT&T one can unlock a cell phone after being with them for 6 months. What they don't tell you is that if you attempt to unlock before what they figure to be 6 month and you try over 5 times, you are not able to unlock it for a year.
I have a pay as you go wit them. When I first started I was told it is better to use the automatic payment, which I did. What I wasn't told was it reloads every 30 days, not on the anniversary date. This makes a huge difference when one thinks of the 6 month date. Even though my payment for the 6th month was the 28th of a month, I was not...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

AT&T - Consumer Deceptive Pactice MyAT&T

Posted: 2014-04-09 by    MyATT Unintentional Deception?
Complaint Rating:  100 % with 1 votes
AT&T consumers are asked to “Add or Change Services” online through “MyAT&T.” In November 2013, I removed the iPad data plan to save $50 each month. I decided that instead of paying for TWO data plans (for an iPhone and an iPad), I would retain only one for my iPhone. I would then “add” a HOTSPOT service which I could use with my iPad. This would reduce my costs. By removing the iPad
data plan from “MyAT&T, ” I assumed, as a consumer, that I was removing the AT&T service and that I would no longer be charged.
“MyAT&T” does...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

AT&T - did not receive promo gift certificate

Posted: 2013-12-06 by    JoanLeeA
Complaint Rating:  100 % with 3 votes
In August I received an email offering a $25 Restaurant.com gift certificate for signing up with paperless billing with AT&T. Have not received and can't find how to get it. This is now 4 months later!!
False and misleading advertising....
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

AT&T - Illinois, Addison - Unwillingness to provide service

Posted: 2013-11-12 by    Molly Schneider
Complaint Rating:  0 % with 0 votes
I have tried to obtain service from AT&T...their demands are that I call them and if I had a phone...I would do that. An alternative is for me to visit their office about 6 miles away...and that is a long walk in the cold weather here.. Posted is a transcript of my online( yes I have online services, which makes this whole thing mystifying even to me) Live chat with them. All I really want is phone service, no grief.
Please wait for an AT&T Representative to respond.
You are now chatting with 'Tiffany Stroup'
Tiffany Stroup: Hello Molly! Thank you for choosing AT&T,...
Complaint comments Comments Complaint country United States, Illinois, Addison Complaint category Telecommunications

AT&T - Customer Service DSL Support

Posted: 2013-11-06 by    shawnmichael
Complaint Rating:  0 % with 0 votes
I tried to order phone and DSL bundle via online AT&T website. The ticket was created but I received an email stating that DSL wasn't available. Over the course of the next THREE MONTHS, I made a series of phone calls and/or online order placements and kept being told that it was not available BUT...it was probably because I hadn't had the copper run to the house yet because it was new construction. I said ok, run the copper. Every time I talked to somebody a ticket was created and subsequently kicked out. Somehow, finally, a ticket was created and I was told that even though it was kicked...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

AT&T - Indiana, Valparaiso - AT&T doesn't care for loyal longtime customers

Posted: 2013-10-25 by    Fahima McGee
Complaint Rating:  0 % with 0 votes
Husband was working for company in Michigan 7 mos ago. Contract closed sent home, took pay cut struggled with phone bill. Yet we've always paid large bills sometimes carry overs bills. We have five lines, husband and three (kids) students, two away at college. The account is in my name and I've been with them for four years. Kicker is we were calling to pay this total bill that has since jumped from 1400, to 1700. A week ago, oh what number they've been reassigned and although you're a loyal customer. Can't find you're account cause you don't matter....
Complaint comments Comments Complaint country United States, Indiana, Valparaiso Complaint category Mobile & Cell Phones

AT&T - Restocking Fee

Posted: 2013-10-14 by    allansuggs
Complaint Rating:  0 % with 0 votes
This complaint is for AT&T! I have purchased two Go Phones from them in the past month. The first Samsung Galaxy Express, the phone kept on shutting on and off by itself, so I went back to the Corporate owned store where I purchased the phone from, Originally I paid $250 for it plus $60 plan. So my total was over $300 plus local taxes of course. When I went back they told me that I would have to pay a 35$ restocking fee, which can be taken out of my total. What a rip off is that? You can go to Wal-Mart, Target, etc, and buy a AT&T GO Phone and never pay that, it's just a scam for them. The...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

AT&T - Credit refund

Posted: 2013-10-05 by    ottis Burchfield
Complaint Rating:  0 % with 0 votes
Complaint format number 20.
Customer complaint,

Date; 10-05-13

Problem:

After I had my landline plan converted to a Home Wireless phone plan, there was an over billing of $71.64 for the prior landline service. The over payment was recognized by the billing staff and I was sent a statement showing a credit balance for the amount listed above.

The date on the statement was June 12-July 11, 2013. I called your customer service department in late July and requested the credit balance be returned to me.

During that process...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

AT&T - Not Returning Deposit

Posted: 2013-10-02 by    EvgeniyRus
Complaint Rating:  0 % with 0 votes
I had two accounts with AT&T, they took two deposits one for 500$ and another for 300$. Eventually I decided to to close my accounts as I didn't have any contract obligations. So I closed both of them on 15th of May 2013.

Now, that how it suppose to be according to AT&T.

"If you cancel your account the security deposit is applied to the account balance. After all final charges have posted to the account, any remaining credit balance will be refunded. Cancelled accounts with an eligible credit balance are processed 60 days after the account has been cancelled....
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

AT&T - WORST SERVICE.

Posted: 2013-09-05 by    itsshlay
Complaint Rating:  100 % with 2 votes
AT&T is the WORST phone company i have EVER encountered. The phone calls get dropped 9 out of 10 times, the text messages will not go through or send, the internet is a f*****g JOKE and the so called "customer service" is so bad i want to kill myself. AT&T has taken all the joy and convenience from using a cell phone. They have the worst prices for family plans and you pretty much have to give them an arm and a leg to get an upgrade. They wanna take take and take and give you nothing in return. For a family plan of 4 people it costs upwards of 300 dollars a month and none of that includes...
Complaint comments Comments Complaint country United States Complaint category Entertainment

AT&T - Michigan - Poor customer service! Bad company!

Posted: 2013-08-30 by    Smile for Tomorrow
Complaint Rating:  0 % with 0 votes
AT&T's customer service is terrible, rude, short, and very unhelpful!! I was informed tonight that my account is "flagged" due to too many credits... in my confusion the "floor manager" told me that replacement phones, roll over minutes and legitimate credits count as a bad mark on your account and are all considered credits. AT&T has no respect for long term, committed customers (11 years), no care for the amount of lines that you have with them (11). In trying to figure out why my account is "flagged" the "floor manager", the one above all customer...
Complaint comments Comments Complaint country United States, Michigan Complaint category Internet Services

AT&T - Tennessee, Sevierville - Not Consumer Friendly

Posted: 2013-08-10 by    debster44
Complaint Rating:  100 % with 1 votes
All I am trying to do is transfer my home phone to my new address. Not difficult right? Think again. After 52 minutes it is still pending. First call dropped. Second call redid EVERYTING. FINALLY, get to 3rd part verifier and she has wrong number (one digit off). I have just moved so I don't have tons of boxes to unpack, not! I just have 52 minutes to deal with AT&T. AT&T needs to empower their employees to call back a customer when a call is dropped so that they do not have to start all over. I mentioned this to a manager but she just restated their policy instead of saying, Thank you for...
Complaint comments Comments Complaint country United States, Tennessee, Sevierville Complaint category Landline & Home Phone Providers

AT&T - South Carolina - Unprofessional associates

Posted: 2013-08-03 by    ggHicks
Complaint Rating:  100 % with 1 votes
08/03/2013
Reference Number: 691537915A.

Dear AT&T,
I would just like to make you aware of very unprofessional experience I had with your company.
The young man which to whom I spoke with on 08/03/2013 was very unprofessional and even lied to me. First he told me that AT&T was having some type technical problems. Then he informed me that no, that I was not scheduled for connection until 8/10/2013. Once I explained to him what I was told by Misy (I think that was her name) that they could not do both connection on 08/03/2013, he laugh at me at stated that they...
Complaint comments Comments Complaint country United States, South Carolina Complaint category Products & Services

AT&T - Michigan, Detroit - dissatisfaction with service

Posted: 2013-07-30 by    rona1d
Complaint Rating:  100 % with 1 votes
I am an AT&T retiree who on 07/22/2013, decided that I wanted a new wireless phone. After several attempts to order online, I decided to go to an AT&T store, but was unable to find what I was looking for. I ended up going back online to no avail. Late Monday I finally ordered a phone on the phone with an agent, expecting to receive my phone Tuesday or Wednesday at the latest. Wednesday came and went, no phone called back was told order did NOT ship because I didn't accept the terms & conditions, sent to me via email (which I did not receive) gave an alternate email address, accepted terms and...
Complaint comments Comments Complaint country United States, Michigan, Detroit Complaint category Mobile/Cellular Service Providers

AT&T - Georgia, Decatur - Commercials

Posted: 2013-07-27 by    amj2744
Complaint Rating:  0 % with 0 votes
I wish they would change when the man makes that god awful sound while talking about slow turtles and remove the i want more commercial or atleast that line they are very annoying i mute my tv everytime...
Complaint comments Comments Complaint country United States, Georgia, Decatur Complaint category Mobile & Cell Phones

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