AT&T review: Fiber line burial

I had fiber installed on 08-14-23 and was advised by the technician that the line would be buried by 08-28-23. Here it is 09-01-23, eighteen days later and no one has shown up to bury the line. This is the third time that I have had service with AT&T and both of the other times they failed to come back and bury the lines. The customer service from AT&T is the absolute worst of any company in the United States. I was given a number of the installation technician if the line wasn't buried by the 28, but when I called, I never got an answer and there was no voice mail to leave a message. Since then, I have made several calls and each time I only received the run around, told not my department, I will send you to someone that can help you. And each time I have to give my name and account # and pass code only to her I will check to see what the problem is and then let me connect you to someone else. But they make sure to bill you every month and God forbid your a day late because they will charge you a late fee.