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Here's what I received from them via email.
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Hello from Amazon.com.

A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and...

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Just wanted to share my recent experience with the online retailer Amazon.com and why I've decided to stop using them. I've ordered a few things from them in the past and their delivery has always been a little off. The last item I ordered is a gift for my nephew:

1....

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On Dec. 5, 2006 I purchased a magazine subscription through Amazon.com. As of March 8, I still have not received a magazine. I contacted Amazon and they told me to contact the publisher. I have done that, several times only to discover that Amazon did not complete the transaction with the magazine...

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I am the author, publisher and copyright holder who is the sole seller of the book "Bob Nolan: A Biography and Annotations..." Today I found the book listed on Amazon with a click through connection to a print on demand service.

They have no right to offer the book...

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I had ordered some books and dvds from Amazon.com in May 2007 when I was in Turkey. In about a month I had to leave Turkey and return to India. When after three months of ordering, I did not receive the product , I cancelled the order.
I had advised amazon.com well in advance that since...

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Amazon.com's supposed customer service is difficult to deal with. The Web site didn't offer the kind of help I needed, so I finally unearthed their phone number (cleverly concealed) only to talk with someone whose English was difficult to understand. He created a problem which resulted...

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There is no personal customer service at Amazon. No phone number, no instant chat, no problem solving. If their automated response doesn't apply, then too bad for the customer! My problem is that they won't keep my online account separate from my husband's, so we can buy each...

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I placed an order #102-4593553-5292915 with Amazon for almost $500.

This order was shipped on September 18, 2007 and was never delivered.

Amazon has blocked all ways to inform them of non-delivery in their web site and do not provide email or other contact information...

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Ordered a used book 4/20. Amazon had set my account for instant purchase without my knowledge so could not check out seller before order was "grabbed" by Amazon online. Book did not arrive by latest due date of 5/14. Had to wait three days to file for refund with Amazon. Seller did...

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I odered three items from Amazon.com. The name "AMAZON.CO" appeared everywhere on the order form and in every communication... on the promise of "free shipping on orders over $25.00".

Everywhere.

I come to find out that I was *not* buying from...