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Alamo Complaints & Reviews

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Alamo - Car damage Scam

Posted: 2014-08-07 by    M Wise
Complaint Rating:  0 % with 0 votes
Like previous complaints, I rented a car from Alamo. I was in Nashville at 1 o'clock in the morning and the airport garage was dimly lit. I did the usual walk around inspection and did not note any obvious damage. When I returned the car the next day, the agent looked over the car. I noticed that he was looking under the car. Not an area that I inspected!! He said there was evidence of damage. There was, but it was not visible with a standard, standing-up, walk around check. You had to bend down to see it. I did not damage this car!! I rent cars frequently and will state that 99% of agents...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Alamo - overcharge

Posted: 2014-07-18 by    RogerWeb
Complaint Rating:  0 % with 0 votes
We reside in Perth Western Australia and hired a vehicle online through Europar who turned out to be Alamo car hire.The hire period was from the 17th May 2014/20th June 2014 to be collected in Manchester and returned to the same area.When we collected the vehicle we were told the tank was full and that we should lreturn the vehicle empty, no option was gived although we were informed later that we had elected to take the fuel option with a full tank, so we paid upfront for that.At some point during our vacation we were charged part of the total account for the hire period which included the sum...
Complaint comments Comments Complaint country United Kingdom Complaint category Car Rental

Alamo - Terrible experience

Posted: 2014-05-02 by    Patricia sobel
Complaint Rating:  0 % with 0 votes
Do not use alamo for your car rental in Miami. The crew do not know what they are doing . Beside the terrible service, they gave us a car and we put all our 10 big bags in it after being in the line for 2 hour to manage printing our reservation.so finally we were leaving then for some reason they could not scan our car and we had to go back to CHANGE IT! They were having a terrible attitude towards us, and when we ask for some help with the bags the person who said its the manager called GISELLE, who by the way was extremely rude, pull our bags out the car like almost throwing them on the floor...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Alamo - Extra charge from Ec Vehicle Rental

Posted: 2014-04-22 by    Ida Rishaug
Complaint Rating:  0 % with 0 votes
On the 26 March I picked up a prepaid car from Alamo at Liverpool Lime Street Station at 14:30. The car was paid by credit car on the website rentalcars.com. We delivered the car fully tanked at Manchester Airport as agreed at approx 09:00 the day after. Now I see there's been an extra draw from my account of NOK 1655 (approx. £170) charged on 31 March. WHAT IS THIS?
Confirmation number 791313734
Booking Referance number: 381168205...
Complaint comments Comments Complaint country United Kingdom Complaint category Car Rental

Alamo - Florida, Orlando - double charge

Posted: 2011-07-02 by    cujodog
Complaint Rating:  0 % with 0 votes
I wanted all my vacation paid before we left so the air, hotel disney tickets and rental car were prepaid! I booked the economy car through hotwire for a great deal at $205 for 10 days. When I went to the desk with the hotwire paper work showing paid(can't book with hotwire without paying for it at time of reservation) I ask about a FREE size upgrade. He checked and said he could bump me up one size. Great doesn't hurt to ask i said. I declined all the insurance and gps etc.signed everthing and he asked for the credit card(debt card) . the hotwire fine print says they might put a hold...
Complaint comments Comments Complaint country United States, Florida, Orlando Complaint category Car Rental

Alamo - badly maintained vehicles

Posted: 2011-03-14 by    Judith Branden
Complaint Rating:  0 % with 0 votes
I reserved a car from Alamo in Puerto Vallarta on their website. When I got there they substituted a much larger vehicle. The vehicle had over 75k clicks on it and was covered in dings, nicks and scratches (over 50) which I noted on the appropriate sign out form. When I got away from the depot I discovered that there was an old tire and various garbage in the rear hatch. The rear hatch did not work properly, the seat pockets were torn, the carpets were stained and the electronic dash kept warning of various mechanical problems and tire under inflation. Needless to say it made me nervous to drive...
Complaint comments Comments Complaint country Mexico Complaint category Car Rental

Alamo - False Commercial; Dishornest Clerk; Bad Service

Posted: 2011-03-12 by    Jorie Song
Complaint Rating:  0 % with 0 votes
False Commrcial:
A commercial from Costco magzine regarding Alamo rental car says: "Save up to 25%, plus one free day." However, when the reservation customer representative gave me the estimate, only $25 was taken off from the total amount, no "one free day" was shown neither. The total estimate amount was $134.63.

Dishornest Clerk:
At Maui Kahului airport, the Alamo clerk used my debit card for a total charge of $196.62, and told me that the amount would not be charged and was only for paper work purpose.

Bad Service:
Airport...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Alamo - Charged too much money

Posted: 2011-03-09 by    Stephen G
Complaint Rating:  0 % with 0 votes
I called international reservations to book a car from london airport.was told to book it then it would be cheaper.i ask if the insurance was incl. i was told yes total price would be 606.00 american money. got to airport add. 260.00 was charged for ins. i was told it was inclued was told only if i came there and made res.but i was told to book it on phone and ins. was incl.but they said ins would be 260.00 for 6 days.i had no choice but sign for it.so when i complained to cust.service i was called a lie and said that it was never discussed.they said the conversation i had with agent i never mentioned...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Alamo - Pennsylvania, Philadelphia - Scam artists

Posted: 2011-03-01 by    ray1green
Complaint Rating:  0 % with 0 votes
Got a parking ticket from city of Wilmington. Was in the process of fighting the ticket and if I lost the fight would have paid the $40 fine. Alamo jumped ahead after I even called and explained asking them not to, paid the ticket and then charged me $110 on my credit card. Called them and was hung up on 3 times by a manager named Michael. They are rude and suggested I hire a lawyer. They are not responding to my letters or phone calls. DO NOT USE ALAMO. EVER!!!
Complete scam artists. Dont be fooled by low rental rates. They will find ways to rip you off and make up fees!...
Complaint comments Comments Complaint country United States, Pennsylvania, Philadelphia Complaint category Car Rental

Alamo - Claim of damage

Posted:    4Amac
Complaint Rating:  0 % with 0 votes
We rented a car for the day while our ship was in port in Cozumel, Mexico. We rented what they call a chevy open. We declined the 11.95 insurance (coverage from State Farm and Visa). The car had over 69, 000 miles on it with many scratches and dents. When we returned the car they accused us of damage to the front bumper. There were two spots of paint missing. We did not do this damage to the car and even walked around the car with the attendant before leaving the lot. He did not mark anything down - just nodded his head. The clerk called in the store manager who announced that we owed him 3000 pesos...
Complaint comments Comments Complaint country Mexico Complaint category Car Rental

Alamo - Charging for damage to a car we did ot rent

Posted:    Karl
Complaint Rating:  100 % with 1 votes
We traveled to Tulsa OK the weekend of May 7th - 10th and rented a car from Alamo as we had a coupon for a "good deal". When we arrived at the airport, the attendant attempted to rent us a silver Dodge Avenger with damage to the back bumper and side panels. We insisted the attendant document all of the damage before we would accept the car but she didn't want to do it as the damage was pretty widespread. Instead, the black Dodge Avenger parked right next to it was in perfect shape so she rented it to us instead. On Monday we dropped off the car with a full tank of gas, the attendant...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Alamo - Hawaii, Kahului/Maui, HI - No response to my Lost Handi-cap Tag left in Rental

Posted:    MikeKramer
Complaint Rating:  0 % with 0 votes
Left my Handi-Capped tag in car upon Rental return Nov3, 2009 at the Kahului Airport. Went to their web site and filled out a Lost Item report. Had one and only one response from a Bianca on Nov 5 at 621pm PST. in their Customer "No Care" Care Dept. She stated that the complaint was forwarded to her for handling. Haven't heard from her since. I e-mailed her back and NO Response! I guess their Care Dept is a Corporate No Care Dept. I am in need of my Handi-cap tag and they won't even respond to my report. How shameful. Michael K. Washington State....
Complaint comments Comments Complaint country United States, Hawaii, Kahului/Maui, HI Complaint category Car Rental

Alamo - Florida, Orlando - Attention: overcharging SCAM; it has method and it looks like they are trained to do it. Never saw something like this in the US before

Posted:    MariaK.
Complaint Rating:  100 % with 1 votes
we rented a car through Alamo in Aug 09 and paid for it in advance and declined the insurance already as we booked it.
At the airport we arrived tired, 2 kids, long line. The employee asked if we want insurance we DECLINED it then he kept talking with me about upgrading the car as he marked the places to sign to decline stuff (like in 4 places).
I signed fully trusting his marks and thinking that I can look it up later, just in case, but the copy that I got was just a printout not including my signatures. On the printout there is a lot of stuff: no way to know later where did you...
Complaint comments Comments Complaint country United States, Florida, Orlando Complaint category Car Rental

Alamo - Florida, Sandford - FRAUD - HIDEN FEES - SCAM

Posted:    roger4566
Complaint Rating:  0 % with 0 votes
On August 2009, we book our compact car by the Internet at Sanford int, Airport. When we showed up at the counter, the clerk ask us if we wanted to have a convertible for 3$ more a day. I ask the clerk 3 times if it was realy 3$ a day and he told me yes and It would be only 30$ for 10 days plus taxes.

So I decided to take the convertible since the clerk told me nobody wants to have convertible in Florida in the summer time and that was why it was so cheap. When we came back from our trip I saw on my credit Statement that Alamo took 265$ + 310$ for the convertible. So I paid 575$ when...
Complaint comments Comments Complaint country United States, Florida, Sandford Complaint category Car Rental

Alamo - Florida, Orlando - Hidden Fee

Posted:    CarlosIgnacioC
Complaint Rating:  100 % with 2 votes
Alamo: Why Charge me a hidden Fee?

Between May 10th and may 24th, 2009, I rented a Ford Focus through a travel agency in Costa Rica, from where I come from (turhokeanos.co.cr) with ALL INCLUSIVE in Orlando Florida.
Every thing was fine, until they charge an extra $123.53 "Carefree Personal Protection" (CPP) which I NEVER order.
Seems to be that the rental agent at the Orlando International Airport decided that I needed such insurance, but she never ask me for that, the only thing she said was: do you need a GPS in Spanish? I answered: I don’t need a GPS...
Complaint comments Comments Complaint country United States, Florida, Orlando Complaint category Car Rental

Alamo - Rental Car Damage Scam

Posted:    Alamo renter
Complaint Rating:  100 % with 7 votes
The following is basically how I complained to the Better Business Bureau:

I recently rented from Alamo rental car in MN on March 15th, 2009 and returned it the evening of March 22nd, 2009. I had no problems with the rental car nor was there any damage done to the rental car. I parked it in the return area for rental cars at the Duluth Airport where I rented the car. The return went without incident. To my surprise, I just received a letter dated April 7th, 2009 stating that there was some unspecified "damage" done to the car which they don't want to document until...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Alamo - Arizona, Phoenix - upselling through fear

Posted:    donal ward
Complaint Rating:  100 % with 1 votes
My senior parents were taken advantage of.
They booked a car online and upon checkin were asked where they would be travelling to, which was Sedona (for the first time).
The employee mentioned that the engine of the Compact car they had reserved may not be large enough to handle the air conditioning as they would be in the mountains and they should upgrade to a larger vehicle....
Complaint comments Comments Complaint country United States, Arizona, Phoenix Complaint category Car Rental

Alamo - California, Ontario - Drop-Off Scam

Posted:    Grand Junction,CO
Complaint Rating:  50 % with 2 votes
Has anyone else seen this Alamo scam? (Ontario, CA airport) You return the rental car a little after 4:30 am- There are a line of cars- everyone is returnining their rental car. There is only an outside booth(everything else is closed)- with no Alamo personnel there or any indication it is "open". Other people returning cars say "there's no one here- you have to leave the keys in the drop box"- Meanwhile many are coming and going, returning their cars, with no representative in sight. You follow the directions on the drop box- leave the keys & contract.
A month later,...
Complaint comments Comments Complaint country United States, California, Ontario Complaint category Car Rental

Alamo - Bad business practice

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
Alamo's web site lists a rental price at one rate but when you try to book the rate it changes to double the listed price. Calls to their customer service are met with unfriendly, unhelpfully and basically rude staff. Even the supervisors are rude and arrogant. It is apparent that Alamo is using deceptive business practices including false advertising....
Complaint comments Comments Complaint country United States Complaint category Car Rental

Alamo - Louisiana, Lake Charles - Fraud

Posted:    MJW
Complaint Rating:  67 % with 3 votes
We rented a car in May of 08 and paid in full. I was charged in July for Transfer Liability Fee and again in October for a parking fee, admin fee and a toll fee. How did they get authorization? Total thieves!...
Complaint comments Comments Complaint country United States, Louisiana, Lake Charles Complaint category Car Rental

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