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Advance Auto Parts Complaints & Reviews

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Advance Auto Parts - Warranty Not Remedied

Posted: 2013-12-24 by    BAASTF
Complaint Rating:  0 % with 0 votes
This dispute relates to a few different issues with Advance Auto Parts – warranty, delivery, and customer service issues.
On 29-Nov-12, an order was placed for a used transmission for a ’00 Isuzu Rodeo. It took over 15 days to receive the part. We were in constant contact week days with the store to get updates and no pertinent information was ever really given. When the part finally arrived (16-Dec-12), it was installed immediately; our customer had been waiting for over two (2) weeks for the vehicle.
Per the store’s commercial sales department, when part was purchased...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Wisconsin, Tomah - employee harassment

Posted: 2013-10-16 by    discruntled employee
Complaint Rating:  0 % with 0 votes
I have been an employee at advance for nearly 8 years. I have been harassed with slander and racism for the last 5 years. I was just written up for defending myself against sexist slurs. my gm is threatening my job with this. I may respect his words but he is unreliable as management. he is never on time, leaves on the clock for hours at a time, lets two other co-workers use the company vehicles to do personal errands. the one female driver was spotted at the local liquor store in the company vehicle and in uniform. I will no longer be punished for being to work early, staying late, and covering...
Complaint comments Comments Complaint country United States, Wisconsin, Tomah Complaint category Bullying and Harassment at Work

Advance Auto Parts - Texas - low pay, high employment turnover, and racial bias in job promotion.

Posted: 2013-07-26 by    John Xanadu
Complaint Rating:  33 % with 3 votes
Hi, my name is John X and this is my complaint:

This company has to be one of the most pathetic, low down retailer ever in terms of employment. The employee retention rate is so low that they will be content to even keep one employee for 2 months. I have slaved my ass off there for over a year and a half and I can honestly say I do want to get the fuck outta that shit hole. I have personally witnessed over 20 employees quit this hellhole job in less than a period of 17 months since I've started in late 2011. And to make it more exciting, the General Manager who hired me, quit...
Complaint comments Comments Complaint country United States, Texas Complaint category Employers

Advance Auto Parts - Texas, Brownsville - Did not honor warranty

Posted: 2013-05-01 by    Gibsonn
Complaint Rating:  100 % with 1 votes
An employee name Jorge L did not honor my part warranty even after I pointed out it said if defective I guest he works for commission for not honoring warranties well I still bought It but to Oreilly auto parts. Well know a friend of mine experience the same thing with an employee name Chris also in the same store but he instead of buying it there he also went to buy it to autozone auto parts. In total that store loss. Two customers . They should be discipline customers will eventually go to stores were warranties are honored...
Complaint comments Comments Complaint country United States, Texas, Brownsville Complaint category Employees

Advance Auto Parts - Company failed to honor advertised discount offer

Posted: 2013-01-18 by    Tomer
Complaint Rating:  0 % with 0 votes
Company failed to honor advertised discount offer.

Company overcharged credit card.

Customer service failed to respond appropriately and blamed consumer for “confusion.”

Subsequent research indicates similar complaints from consumers nationwide.

Beware of this company’s deceptive business practices....
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Virginia, Roanoke - Credit Card Overcharging

Posted: 2012-12-31 by    Cnsmr2
Complaint Rating:  0 % with 0 votes
Company failed to honor clearly advertised discount offer.
Company submitted unauthorized overcharge to credit card company. Customer service blames customer for "confusion" and refused to promptly credit overcharge. Subsequent research indicates numerous consumers with same complaint. Beware of deceptive business practices of this company....
Complaint comments Comments Complaint country United States, Virginia, Roanoke Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Bad experience

Posted: 2011-08-25 by    frees12
Complaint Rating:  50 % with 2 votes
I went into Advance Auto Parts two days ago. I purchased oil and one of the service assistants put it in the car. He did not put the oil cap back on. I drove two hours home. When I got home, my husband popped the hood because he smelled something. Oil everywhere!!! We have been dealing with them and trying to get them to take responsibility for the damage done to my car. These people don’t stand behind their work and don’t care about their customers! This is the worst Advance Auto Parts I have ever been to and is bad enough to scare me away from the company forever....
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Georgia, Trenton - Service

Posted: 2011-08-23 by    Tony Brooks
Complaint Rating:  0 % with 0 votes
I went in Advance Auto Parts in Trenton, Ga. this morning...there was NOT another customer in the store. There were at least 5 workers behind the counter...putting up stock. I waited for about 5 or 10 minutes...NOT ONE worker even came to the counter to help me. Finally one came toward the front and said, I'll be right back...he picked up some more parts, went toward the back of the store and DID NOT come back...I walked out and will NEVER go in that store again. There is something BAD WRONG when you can't even get service....
Complaint comments Comments Complaint country United States, Georgia, Trenton Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Georgia - NOT QUALIFIED TO INSTALL BATTERY

Posted: 2011-08-14 by    BATTERY INSTALL BEWARE!!!!!!!!
Complaint Rating:  33 % with 3 votes
Went in advance auto parts a couple of weeks ago and purchased there silver brand battery around 75.00 dollars.I knew the guy who looked up battery for me on their computer for model type for my truck.After i purchased battery i asked him to install it for me[my truck].They do this for you when you buy a battery from them.Anyways the guy goes and starts taking mine old battery out and puts in new one and hooks the new one backwards [neg to pos ][pos to neg].my wires start smoking by the battery.He switched them back correctly but to late.Nothing worked in my truck.End up having to call wife to come...
Complaint comments Comments Complaint country United States, Georgia Complaint category Car Service Centers

Advance Auto Parts - Pennsylvania, 2890 Paxton St Harrisburg PA 1 - Delivery, billing and Service

Posted: 2011-07-27 by    LordPants
Complaint Rating:  100 % with 1 votes
I received an offer for $35 off an order of $85 or more for online orders only. Selected the parts I wanted from the web and checked to see what stores in my area were reporting inventory. Called the two stores that reported stock and verified that they did have the parts as I wanted to pick them up at both stores on 7/25. 20 minutes after completing my order Jess (Store 1229) called me and informed me that the parts that she assured me were in stock, were not, could not offer my money back for 5-7 days and let me know that I had to wait till the following business day to get my parts. Went to the...
Complaint comments Comments Complaint country United States, Pennsylvania, 2890 Paxton St Harrisburg PA 1 Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Florida, North Miami Beach - RUDE MANAGER

Posted: 2011-06-21 by    GUILLERMO111
Complaint Rating:  100 % with 2 votes
THE MANAGER CHESTER GORDON IS THE RUDES PERSON ANY BUSINESS CAN HAVE HE HAS NO RESPECT FOR THE COSTUMERS HE REALY MAKE YOU FEEL YOU ARE SO STUPID WHEN YOU ASK FOR A PART THAT YOU ORDER OVER THE PHONE . i WOULD LIKE SOME ONE TO CALL ME AND TELL ME WHY HE IS SO RUDE AND DESCRIMINET LATINS TOO. MY NAME IS gUILLERMO MY NUMBER IS 754-204-6192

PLEASE DO NOT GO TO THAT STORE HE IS REALY RUDE AND YOU WILL SEE ....
Complaint comments Comments Complaint country United States, Florida, North Miami Beach Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Maryland, Laurel - Ill mannered Service

Posted: 2011-06-11 by    dlakers30086
Complaint Rating:  100 % with 1 votes
I was in there shopping about three weeks ago, it was a Tuesday afternoon when I was in there shopping looking for parts for my vehicle. I had witnessed an altercation between some associates at this store. A man proceeded to push a cart full of merchandise in to a young lady while she proceeded to stop the man. They went into the back room.Where I had heard something fall. I am not sure what happened after this but the lady was told to calm down outside. If this is a company that allows altercations like this I will no longer shop with your company....
Complaint comments Comments Complaint country United States, Maryland, Laurel Complaint category Other

Advance Auto Parts - Misleading promo

Posted: 2011-04-07 by    Inevergiveup
Complaint Rating:  0 % with 0 votes
15% Off $100 + $50 Off $100 Coupon for a Future Order (Online) - READ THE TERMS CAREFULLY

Advance Auto Parts had promo stating "Advance Auto Parts: 15% Off $100 + $50 Off $100 Coupon for a Future Order (Online)". If you want to save money and not get ripped-off with this or similar Advanced Auto Parts promo READ THE TERMS CAREFULLY or do like I do, don't shop there anymore.

First of all the $100 purchase is before taxes, I got that and added small item on top of the $99.99 purchase I made. However the $50 coupon never came because my purchase AFTER the...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Faulty goods and an un-reputable retailer

Posted: 2011-03-24 by    Illimare
Complaint Rating:  100 % with 1 votes
You might reasonable expect a major national retailer to check they are selling reputable merchandise. Not so with Advance Auto Parts. They have no confidence in some products they sell and refuse any warranty without telling the customer. I purchased a Victor 300 PSI air compressor, recommended to me for car tiers by the store clerk. After 3 uses it broke down.

Advance Auto Parts refused to replace or refund and then stated they give no warranty on the product. And they did not care if I posted this complaint. Clearly Advance Auto Parts sell merchandise in which they have no confidence....
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Texas - Bad Customer Service

Posted: 2011-03-22 by    Ronb6388
Complaint Rating:  100 % with 4 votes
I worked at Advance Auto Parts and became disgusted with company. The company and Store Managers don't care about long term customer commitments. There is no leadership from the Corporate Offices. They could not compete with other Auto Parts companies and they always beat our prices. Now Advance Auto Parts is cutting employee hours and making Customer Service even worse! It is a train wreck......
Complaint comments Comments Complaint country United States, Texas Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Mississippi, Gautier - poor service

Posted: 2011-03-02 by    nunzio
Complaint Rating:  100 % with 2 votes
It is 03/02/2011 11:45am and I just left the Advance Auto parts store on the Gautier-Vancleave Rd in Gautier MS. I went in to purchase some motor oil. I made my selection and went up to the counter to pay. There was a woman assisting a customer at one of the consoles. I have no issue with that. However, there were two others in and out of the stacks behind the register who apparently ignored the fact that there was a customer up front. While I was waiting another customer walked in and was obviously walking the isles unable to find what he was looking for. Finally the woman called to the back for...
Complaint comments Comments Complaint country United States, Mississippi, Gautier Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Florida, Tampa - Labor Claim & Poor Customer Service

Posted: 2011-01-19 by    T. Stewart
Complaint Rating:  100 % with 2 votes
I have a commercial account with Advance Auto Parts and the level of service has continued to deteriorate. I have been waiting on a labor claim since October 1, 2010. I have called customer service and filed more than one complaint, attempted to speak with sales personnel, commercial account manager, district manger, regional office, and store manager. NO ONE has the decency to return a call or email. Apparently my business is no longer wanted by Advance Auto Parts. I will take my money and business elsewhere....
Complaint comments Comments Complaint country United States, Florida, Tampa Complaint category Cars, Parts & Vehicles

Advance Auto Parts - West Virginia, Morgantown - sorry excuse for being called a business

Posted: 2011-01-04 by    mattftx
Complaint Rating:  50 % with 2 votes
tried to buy a remanned pump they tried to sell me a used one, also tried to sell me a used puller with stripped bolts & also bought a brand new timing tensioner and it collapsed and fried to whole engine!!! also brake pads failed after 4 months!!! dont be retarded start going to napa, autozone, china, hong kong, even taiwan!!! anywhere but advance they will screw you the best they can!!! dont listen to me try it for yourself!!! good luck now!!!
I will let everyone know about Advance Auto Parts as long as I have air in my lungs and am breathing!!!...
Complaint comments Comments Complaint country United States, West Virginia, Morgantown Complaint category Retail Stores

Advance Auto Parts - Oklahoma, Broken Arrow - didn't put oil cap back on; won't stand behind work

Posted:    brookec09
Complaint Rating:  100 % with 1 votes
I went into Advance Auto Parts two days ago. I purchased oil and one of the service assistants put it in the car. He did not put the oil cap back on. I drove two hours home. When I got home, my husband popped the hood because he smelled something. Oil everywhere!!!

We have been dealing with them and trying to get them to take responsibility for the damage done to my car.

The manager, Angela, has been completely rude and unhelpful. She actually had the audacity to hang up on me once! These people don't stand behind their work and don't care about their customers!...
Complaint comments Comments Complaint country United States, Oklahoma, Broken Arrow Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Rip off, buyer beware

Posted:    Gareth
Complaint Rating:  88 % with 8 votes
I want EVERYONE to pay attention to what I have to say here--because

YOU COULD BE THEIR NEXT VICTIM!!!


Advance Auto Parts Ripped Me Off!!!

After purchasing over 100 bucks in brake parts from their site (online) I was promised a $50 voucher (Gift Card) to use on my next online purchase.

A month later as promised, I got the $50 discount on my next order (seat covers) but had to return them because they didn't fit my truck--- I MUST point out that there was NOTHING on the online order form that posted what year, make & model the...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

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