Adorama
reviews and complaints

If you're looking for a reliable partner for all your photography needs, Adorama Camera is the place to be. With a 4-star rating and positive reviews highlighting their excellent customer service and fast delivery, Adorama stands out as a trustworthy option in the photography equipment market. Customers have praised their efficient order processing, quick delivery, and outstanding customer support. Whether you're a professional photographer or a hobbyist, Adorama Camera is dedicated to providing quality products and exceptional service to meet your photography requirements. Trust Adorama Camera for a seamless shopping experience and top-notch photography gear!

The customer experience from Adorama was five stars. Easy to order, clear instructions, etc. The only negative was not Adorama's fault, but the shipper, UPS. I had a tracking number, and could only watch helplessly as my package went way off track and sat in some bizarre location for the weekend. It did arrive, but I was nevertheless disappointed in that "next-day" air did not happen. Anxious about the whereabouts of my nearly $2,000 camera, I tried various ways to contact UPS. In a word, useless and unhelpful. Again, not Adorama's fault, and I would definitely purchase from their website again.

I'm new to photography, and wanted to add some lenses to the basic kit I recently purchased, but I wasn't sure which lenses would be good for me to buy now, not terribly expensive, and useful for a long time. I chatted with Stephanie, who was incredibly helpful (& very patient with my ignorance!) She made several recommendations for lenses to add to my kit as I can afford them and after doing my research, I purchased the first lens (bundle) along with a tripod for a good price compared to other vendors. Delivery during covid-19 is of course a challenge, but everything arrived in good shape in a reasonable amount of time. I highly recommend Adorama and look forward to working with them for all my camera and photography needs.

Placed order after-hours on May 22 (Memorial Day weekend), it shipped out on the first possible day, May 25th and I received it on May 28th. With so many Covid-related shipping delays, I was shocked that it got here so fast. I would have completely understood any type of delay, given that USPS is still not delivering daily in some areas. Customer service was great - I had some questions before I placed my order, utilized the online chat feature. They were very helpful. I was careful to read what was included with the used lens that I ordered, and I specifically chose one that came in the original box, with a case. Box was packed well - large box, extra padding/packing. No complaints, and will definitely purchase from Adorama again.

I received an e-mail from Adorama describing the Rebel EOS Rebel T6 (EOS 1300D) DSLR kit bundled with an unbelievable collection of accessories, including an 18mm F/3.5 to 75mm F/5.6 IS lens, a 75mm F/4 - 300mm F/5.6 III lens, UV, CP, and ND 58mm filters for each lens, a 16 GB SDHC UHS-1 memory card, an extra battery, a Canon camera bag, a lens cleaning kit, and the Corel Photo-Video-Art Suite software which includes PhotoMirage, PaintShop Pro 2019, VideoStudio SE 2019, Painter Essentials 7, and AfterShot Pro 3. All of this at an incredible price of $399.99. Although the camera is a low end DSLR and was released in 2016, the price was right! The DSLR kit was delivered very quickly despite the fact that the COVID-19 pandemic is currently raging in NYC.

I have been ordering from Adorama off and on for about 5-6 years, directly from them and also thru Amazon. One of my daughters is a photographer and I have gotten a camera, accessories and so on as gifts for her. I also ordered a laptop from them for my other daughter as well as getting a few things for myself.

The items for my daughters were shipped to them in Chicago and IN and my things to my home. In all cases the orders were filled promptly, arrived on time. And were packaged well so that everything was received in excellent condition. Their prices are very competitive and in some instances, if I caught a sale, lower than other places.; not to mention free shipping on a few of them.

I have found Adorama to be a very reputable, dependable and reliable seller. I would have no hesitation in placing additional orders with them and I'm sure I probably will, with confidence, in the future.

I love Adorama. I've purchased many times over the years, both in-person and online. When my camera started exhibiting multiple errors that would require expensive repairs (after 4 years of solid performance) I found a great deal on a newer model, this time used in excellent condition. Honestly the condition is so good I swear they just removed the factory packaging and shipped it to me. At least as clean as any brand new camera body I've ever seen. Sure enough when I checked the shutter count it was under 400! It's practically brand new and it was $100 cheaper than new!

It was packed in *manylayers of bubble wrap. Arrived exactly when expected. I had the option for faster delivery but chose to save money with ground. I think the negative reviews about slow shipping are most likely from people who didn't pay attention to the shipping time when checking out. Ground shipping is slow. But it's cheap. If you want it faster just pay for faster shipping.

I'm surprised at the number of negative reviews of Adorama -

I admit our 'first stop' for photo goods that we can't get locally is B&H but Adorama is our #2 supplier and we've done a fair amount of purchasing from them over the years.

We also accidentally found them on eBay and have done very well purchasing used or trade-in merchandise using a 'Best Offer'. We operate a commercial video studio and sort of 'bottom feed' on bargain equipment pretty regularly. We recently purchased used studio lighting (Colortran) and a used video switcher (Tricaster) from Adorama and it was smooth as silk.

All of our dealings with Adorama have been very pleasant - and we've never had to return anything so have no experience with that aspect of the business. But what experience we have had ordering photo goods from them has been accurate, fast shipping, well packaged and fully satisfactory.

As I said, I'm surprised at the number of poor reviews - although many of those reviews are from one-time reviewers and maybe are a bit biased. Human nature I guess.

I have made many purchases with Adorama through Amazon, on their website, and in the NY store. In all cases I have been pleasantly surprised by the speed and quality of the process. Shipping time is exceptionally quick and cheap (NOTE - I live in NY city so that may have been a factor). They are well stocked and well priced.

If you see an offering through Amazon, always check Adorama's website as well since pricing and shipping costs are sometimes less than you would pay through Amazon.

They also have some amazing buys if you purchase more than one of an item. There will usually be a little message to this effect on the item's page.

For those interested in the B&M store: The store is relatively small so it helps if you know the item model # or SKU that you need in advance as not all merchandise is on display. However a very friendly sales rep helped me search the website from the store's computer. Once we found the item it was sent up from the stock room in less than a minute. He even pulled other items that I didn't even want to purchase just so I would be able to compare.

The in-store service reflects positively on the company as a whole and compliments my experience on the website (and through Amazon). Highly recommended.

I had high expectations for the lens-ordered a *** mount for my a7iii. All I got is severe AF issues, it oscillates in and out, but it wouldn't focus. Sent it back to Adorama last year for replacement-same issue with new lens. I shelled out $500 and swapped it for a *** 50mm 1.4 instead. Will be sticking to native lens from now onwards. Adorama share little blame, *** is not my go-to brand anymore. Adorama were fantastic with all replacement/refund steps though!

I have purchased a few camera bodies and quite a few lenses from them in the past. When my wife wanted to get me a new lens I pointed her to them. Problem arose when the new Nikon 200-500 we ordered from them was an open box product. The lens was put in the manufacturers box with all rear lens cap poking out of the bottom of the box and all the packing material stacked on the front lens cap (some of it crushed) . When talking to the company rep one day he asked me to inspect it and see if it needed to be returned. After inspection on day 2 another rep tells me it is in fact new and asked if I had contacted Nikon for the defective lens instead of reading the issue in the notes. We sent email with pictures of how it came to me and they apologized and offered $25 for the "poor packaging". I would have returned it and waited for them to get more in stock but that doesn't appear to be happening. Buyer beware.

Adorama is always fast to get my product shipped and to my door. Always excellent!

I order my Cannon AX-50 on 3-6-2021. Everything arrived on 3-9-2021 just as described. It was a pleasure doing business with them.

They have delivered everything promised. When the one time their was a glitch, they made good. They have always been a great company. I do not know why the negative reviews, I just hope their negative outcomes can be turned around. Their store brand items have always delivered.

I came here to the BBB site trying to figure out how Adorama delivered my purchase that they said would take *** business days in only 37 hours and 21 minutes from when I actually ordered it on their website. I was hoping BBB would reveal a local warehouse or something because as far as I know they are all over in *** and ***. I'm sitting here in the Rocky *** Most everyone else comes here to complain so I thought I would put in a good word for these people. Their stellar rating is in *** contrast to these reviews for this very reason. No one is absolutely perfect but from what I can tell, Adorama comes a heck of a lot closer than most. I hope everyone else here eventually achieved an equitable solution to their very out of the ordinary service.

The storefront itself is great, but they actually tend to have better deals online then in-store if you're buying more entry-level equipment. As far as new equipment goes, I have been happy with my experience. I had placed an order and made two errors: one was I ordered the wrong light. I contacted Adorama before it shipped and their customer service (It seems like just 1 person?) is very friendly and helpful. She switched it to the correct light and I received the correct light. The next mistake was that I ordered a 3 c-stand kit forgetting that I needed a carrying case. When I checked the website the next day I saw the same c-stand kit being offered with a case for 50% off the case's regular price. I called customer service again and asked if they could honor that price and add the case to my order and they did. Adorama is a staple of NYC, I am sad that other people haven't had the same positive experience I have.

Hello Nancy and Team, Thank you so much for not canceling my order, but to oversee that my order will be arriving by tomorrow afternoon. I don't know why so many customers have written negative reviews of your business. I have been a customer of yours for five years now, and my business experience with Adorama has always been positive and pleasant. I will leave a nice review of your company on the BBB, after I received my package tomorrow. Thanks again for not canceling my order. Have yourself a safe 4th of July Weekend. It has been a pleasure doing business with you. I am a lifelong customer of yours. Here is the backstory: I ordered three Dahua Wifi Cameras from Adorama. These particular cameras were on backordered. I placed my order with Adorama regardless. It wasn't long after I placed my order, Adorama's customer rep sent me an email, stating that my order is being drop ship by the manufacturer, since Adorama didn't have the items in stock. About a week went by, I received another email from Adorama, saying that my order was still on back-order at their distributor. At this point, I could submit a cancellation on my order. It was still undetermined as to how much longer it would take to fulfill my order. I replied back to Adorama, requesting a cancellation on my order to have a full refund credited back to my *** account. The next morning, I received an email from Adorama customer service, stating that my order had been shipped, and it would be arriving in a couple of days. I was ecstatic to hear the good news. I wrote Nancy and her team the above email message. As I stated in an email, I have been a customer with Adorama for five years now, and I never experienced any problems with this company. If there is any problems at all, I am sure Adorama Customer Support will work diligently in resolving it. Thanks for reading my personal dealing with Adorama.

I gotta say, I was pretty surprised when I saw all them bad reviews about Adorama. I mean, I've spent a ton of money with them and only had one issue. Now, I ain't trying to say that other folks' experiences ain't valid, but I just wanted to share my own story.

So, here's the deal. I ordered this used 350mm telephoto lens for my Mamiya RZ67 camera. Now, this camera is a newer version of the RB67 from back in the day. The lens interface is electronic on the RZ67, which is different from the RB67. Anyways, Adorama sent me the wrong lens model. I was pretty ticked off, but I knew I had to contact customer service to get it sorted out.

Now, I ain't expecting the person on the other end of the phone or email to be an expert on photography or anything like that. They're just there to help me get my issue to the right person. So, I sent them pictures and gave them as much detail as I could about the different lens mounts between the two cameras. It took a few days for the information to get to the right photo expert within Adorama, but that's just how it goes sometimes.

On the second day, I got a return shipping label and was told that my refund would be processed once the lens was back in their hands. It was frustrating, sure, but I appreciated that they were taking responsibility for their mistake. I had to wait until Monday to start the return process, but by Tuesday afternoon, everything was sorted out. I got my refund and didn't have to pay anything out of pocket, aside from some wasted time and disappointment.

Now, I ain't gonna lie, I was pretty bummed about the whole thing. But when I look back on all the times that Adorama did right by me, I can't really complain. They admitted their mistake, accepted the return at their cost, and processed my refund. That's all I can ask for, really.

So, would I buy another used lens from them? Probably not. But there's a whole lot of other stuff that they sell that I'll keep buying. They earned my business by doing right by me, and that's all that matters.

I am currently in the middle of a customer support nightmare with Adorama, and I must warn you to beware before making any purchases from them. I have never experienced such poor customer care in my life, and I will never buy from them again. I strongly advise you to consider other vendors like B&H Photo or Sweetwater, who offer the same products at the same prices, with a team that actually cares about their customers.

Adorama may be a respected vendor, but their customer care is an absolute nightmare. I have been dealing with at least 8 different customer care associates over the last week, through 44 emails, multiple chats, and a phone call. They simply do not care enough to fix their error in a timely manner.

The issue is not complicated. I purchased a Clearsonic drum lid kit that was supposed to come with 6 pieces, but two pieces did not arrive. All they have to do is locate the missing box and send it or refund me for the value of the missing items ($190). However, for an entire week, I have been getting emails telling me that they are trying to get hold of their warehouse, but are getting no response. It's constantly, "Please give us 1-2 business days". Well, it's been a week at this point. I keep getting passed off from one person to another. They can't simply contact their warehouse and locate the box. Or, it's not that they can't, it's that they don't care to.

It has become clear to me that this is a greedy company that does not care at all about their customers after the sale. Their customer support department has been outsourced to another country, so the associates have no investment in the company or motivation to truly help. They have no interest in resolving my problem, but it seems they plan to just sit around and try to wait me out until I give up. That's not going to happen.

Unfortunately, I am at a disadvantage because I cannot make them contact the warehouse or refund the value of the missing items. I just have to sit here and wait on them?

I strongly advise you to avoid purchasing from Adorama unless you want to end up in a "Customer Care" sinkhole like the one I am currently in.

I recently made a purchase from Adorama, ordering a Samyang 35 1.4 lens with a $14 shipping fee. However, after waiting for 10 days, I received a completely different lens - a Samyang 14 2.8. To make matters worse, this lens was $70 cheaper on Amazon! I immediately called Adorama to report the issue and spoke with a customer representative named Cleo M. She informed me that if I wanted the correct lens, I would have to pay an additional $55. I couldn't believe what I was hearing! I had already paid for the lens I wanted, and now they were asking me to pay more for their mistake.

Cleo M. told me to send the incorrect lens back, which I did right away. However, after 9 days and multiple emails requesting either the correct lens or a refund, I still hadn't heard anything from Adorama. All they would tell me is that they no longer had the item in stock, even though it was still being advertised on Amazon for the same price I had paid. They also claimed that Amazon had put the wrong tag on the lens, and that I would have to pay more if I still wanted it. Meanwhile, B&H had the same lens for the same price.

It has now been 18 days since I first contacted Adorama, and I still haven't received any resolution. I've sent multiple emails expressing my frustration and asking for my money back, but they haven't responded. I even had Amazon send them a letter on my behalf, but it didn't seem to make a difference.

In my opinion, Adorama is the worst company I've ever encountered. They advertise one product and send you something completely different, then ask you to pay more for the correct item. They waste your time and hold onto your money without any intention of resolving the issue. I would strongly advise anyone to avoid doing business with them. Instead, go with Amazon or B&H. Don't make the same mistake I did - buyer beware!

On Nov. *** (Cyber Monday) I ordered a camera bundle from adorama.com for $1698.00 with free 3 day shipping. On Dec. *** when the package was suppose to be delivered, I saw it was received at a shipping hub in Portland, OR (where I live) and was being returned to the sender in NJ. I contact the shipping company and they stated "the package had a erroneous label and was being sent back, nothing can be done to stop that, contact the seller." I contacted Adorama immediately and they confirmed the issue and that since the package was already in to mail being returned to them, they could not stop that process. They assured me it would be sent back to as soon as they received it, and for my troubles they offered me a $25 gift certificate after I had to request some form of goodwill. On Dec *** I checked my credit card statements and saw that the original order was being processed as a refund. I contacted Adorama once again on Dec. *** and they confirmed that "even though they had notes about shipping the package directly back to me, it was being processed as a refund". When attempting to find resolution with Adorama they said that since my original order was a promotion, I could not order it for the same price, rather pay $100 more and get that difference refund to me. I refused this and they were able to offer me the same deal for the original $1698.00. I then had them place my original order for the original cost. Due to another issue, I again request some form of goodwill and they started off with an additional $10 gift certificate (keep in mind this would be 0.5% of my order), I did not find this appropriate given now the multiple errors that Adorama has now caused, and due to the fact that I was the one to discover these issues each time and I was the one who had to reach out to them, Adorama never reached out to proactively. Adorama was able to offer an additional $25 gift certificate but no more as they stated I "could cancel my order and receive a full refund". I accepted, but requested that both $25 certificates be used as credits toward my order as I was not comfortable ordering more products from this seller. They accepted and I have this in writing. I was notified that my new order was shipped the same day (Dec ***), however, they failed to honor the same shipping as my original order (free 3 day shipping) as it was set to be delivered Dec ***, 8 days from the time of order. On Dec *** I was issued a refund of $1673 ($25 off my order price), meaning that they incorrectly kept my money. Once again I contacted Adorama to correct this and was told that "Yes, there was an error with your refund". I asked about the two $25 credits, as I had not seem them yet, they assured me they were being process, I told them I was very doubtful of that given my experience. When I attempted to ask for additional goodwill as they keep making errors at each new part of the process and as I have to be the one to follow up with them, they refused. On Dec *** I received two emails, one stating that my additional refund of $25 dollars is being processed, and the other stating that a credit of $49 dollars is being processed (the correct amount being $50). Given the multitude of errors at every stage of this process I believe these not to be honest mistakes, but rather inappropriate business practices of Adorama purposely trying to harm my experience and financial health.

May *** 2020, I called in to adorama and placed an order with Mike F for a Macbook Pro 16" totaling to $4619 including a $20 wire transfer fee. I was told it would take two weeks before i would receive the computer but given the current state of the world i was patient and waited the full two weeks before emailing Mike to find out about my order. Upon emailing Mike he let me know that the computer is scheduled to be delievered 6//2020. 6/*** came and went with no tracking number for my laptop, I called into customer service and spoke with an agent named Noah who informed me that it was "already built and awaiting shipment", with that info i felt a little more at ease at that moment. On the *** of June I got an email back from Luke as i put in an online inquiry for my order status since customer service is closed on the weekend, and i was told that my delivery was pushed back to 7//2020 with no substantial reason for the delay and since i cant speak with apple directly since it was being drop shipped i'm relying on all the order info i receive from adorama. After receiving the news of the delay i emailed Luke back expressing the frustration of getting the run around on what is actually going on with my order since i was previously told it was built and ready to ship ultimately finding out that it was not built and consequently losing out on two months work waiting on the laptop based on the time they said that my laptop would ship out on 7/*** with about another weeks time in transit being delivered from Shanghai. In the email i cc'd Mike who I spoke with about the matter and convinced me to hold out one more week to receive the order which i did and emailed customer service back letting them know not to cancel the order. 6 days later on July *** i received an email from Mike telling me to give him a call in reference to my order, after talking to him i was told that the order had been delayed once again another two weeks from the most recent delay of 7/*** to the ship date being 7//2020, I didn't cancel it at that moment hoping that it would somehow be delivered sooner, the weekend of July *** I decided to call Apple and inquire if they had experienced any delays on orders from there end outside of the building process and asked if the date quoted on there checkout is set in stone which they confirmed. With that info i put in a request to cancel the order the next day on the *** i received an email from Jude since i had put in a request to cancel before and this time i fully went through with the cancellation. The next morning 7/I received an email from Luke confirming the cancellation of the order and that it would be refunded in 2 business days, i waited until friday 7/*** to call in and check on the refund as i haven't received the funds in my account and when I called in i spoke with an agent who let me know it was refunded as store credit. This i was furious about and had a very big issue with for a number of reasons, in between the time of the order being cancelled and confirmed as cancelled i never expressed any interest in receiving $4619 in store credit when my only need had not been fulfilled which is receiving my laptop so i can get back to work since i'm out of commission until i do so, also that option was never brought to my attention before being put through and finally there is no definitive proof of me having store credit under any logins or in email form from adorama. I didn't receive anything indicating store credit was given only that it was cancelled and i'd have my money back in 2 business days. Unsatisfied with the whole ordeal i called Mike the salesman i had been in contact with through the whole process who nonchalantly told me i'd have to speak with customer service because there's nothing he could do about it being issued as store credit and that I'd have to wait on a paper check. Calling back in to customer service i spoke with an Agent named Albert and I let him know that i want the money i spent returned to my account that day and was told that a request would have to be put in for it to be wired back or else it would be a paper check and since it was later in the day that friday their corporate office was already closed and the request would take two more business days, which brings me to yesterday when I spoke with an agent named Hope who let me know that i should receive it today 7/*** and i have yet to receive my money. This has been an ongoing issue the past two months I just want my money back so i can take my business else where order my laptop so i can get back to work and take care of my family, i've been scrapping by during this whole process and have been turning away work or referring opportunities to other colleagues.

Your Adorama Invoice # [protected]

I purchased a Canon EOS R6 Mark II Mirrorless Digital camera and CANON RF 24-105MM F/4 L IS F/ CANON R lens from Steve Chill in the Used Department after trading in some Nikon gear. I thought both items I purchased were new. In fact, the lens was used. I tried it out, but decided to return it because it was not under warranty. Unfortunately, I left my Hoya 77mm HD3 UV Filter on the lens when I returned it. Adorama received the lens on August 22, 2023. I called on that date to request the return of my filter. To date, Adorama has failed to return my filter. I want to purchase a new CANON RF 24-105MM F/4 L IS F/ CANON R lens from Adorama. But I refuse to do that until I can be assured that my filter will be returned to me. This doesn't take two weeks. I would appreciate it if someone would do the responsible thing and return my filter. Thank you. Eugene Yount [protected].

Adorama is a website that I recently purchased a FLIR thermal monocular from. I was ecstatic to see that they had a deal on this item for 70% off retail price. I quickly placed my order and paid for 2 day UPS shipping. I was not the only one who took advantage of this deal, as I am part of a forum where multiple people also placed the same order.

However, my excitement was short-lived as less than one day after the sale was taken off and the item was showing in stock back at the original MSRP. I was worried that I may not receive my order, but to my surprise, it arrived. Unfortunately, it was not what I expected. Every single item that was reported to be opened, used, and completely defective. Some with old photos on them, some with missing components and batteries, some covered in mud, etc, but all of them were completely defective. Confirmed by FLIR themselves. Not one new item showed up.

It was clear to me that Adorama had a bunch of used, defective, non-working units and priced them at a wildly discounted price point and marketed them as new. Then sold units that they knew were junk without disclosing it to the buyers. This is not only the worst possible business practice I can think of, but it's entirely illegal. I was not the only one who had this experience, as there were many others who had the exact same experience.

I contacted Adorama customer service and spoke with manager Jessie M. They promised to overnight me a brand new unopened item of the same model, once UPS confirms receipt of my returned defective item. They also sent an email stating the specifics of that conversation so that I have it in writing. However, when the new item arrived, it was in the same used/defective condition.

I am appalled by the sheer audacity of such a fraudulent business practice and believe that it should be exposed to the public. I have screenshots, pictures, emails, and proof of all of the above, which I have included with this complaint. I hope that Adorama takes responsibility for their actions and makes things right for their customers.

I recently had an experience with Adorama that left me feeling frustrated and disappointed. I ordered a 1.5TB hard drive through eBay, but when it arrived, I discovered that they had shipped me a 1.0TB hard drive instead. Unfortunately, I didn't realize this until five months later when I went to use the drive.

When I contacted Adorama to report the problem, they asked me to provide them with the serial number and model number of the drive. I did as they asked, but then they told me that it had been too long since I received the drive and that they couldn't do anything to help me.

I was really frustrated by this response. Why did they ask me for all that information if they weren't going to do anything about it? It felt like a waste of my time and effort.

This kind of experience is exactly what I expect from shady online retailers. It's either a bait-and-switch shipping practice or a poor shipping logistics process. And the poor customer service practice in this case has ensured that I will never buy from Adorama again.

Amazon has realized that to compete with brick-and-mortar stores, they need to provide extraordinary customer service. Adorama, on the other hand, seems to have missed the memo. They will likely remain a small operation that will eventually be run over by the likes of Amazon.

If you want to save yourself some headaches, I recommend dealing with a better online retailer. Adorama might be okay if everything goes smoothly, but if something goes wrong, don't expect them to try hard to fix it. Make sure to read their fine print carefully.

As an addendum to my original review, I want to note that I had many back-and-forth interactions with Adorama's "customer disservice" team. They accused me of confusing the hard drive with other purchases, even though I only bought three hard drives last year, and two of them were 2TB portables from Staples.

Later, Helen contacted me and claimed that the hard drive had actually been shipped by B&H, and she asked me to contact them instead. I haven't dealt with B&H since 2011, so I have a feeling that Adorama is trying to lay blame on the customer and discredit their competitor. Overall, my experience with Adorama has been frustrating and disappointing, and I would not recommend them to anyone.

I recently purchased an item from Adorama and was excited to see a rebate offer of $30. However, after making my purchase, I realized that I had entered the wrong address. I quickly contacted Adorama to correct the mistake and was instructed to send in a rebate form with the correct address and UPC code.

Unfortunately, I made a mistake on the form and forgot to include the UPC code. When I received notice that my rebate had been rejected due to a mismatch in address and missing UPC code, I called Adorama's customer care to confirm what I needed to do to resubmit the rebate. The agent was helpful and provided me with the correct UPC code and assured me that my address would be updated in their system.

After resubmitting the rebate form with the updated UPC code, I waited for two weeks but did not receive any updates. When I contacted customer care again, I was told that my rebate had been rejected due to an address mismatch. I was confused because I had been assured that my address had been updated by the previous customer care agent.

The agent I spoke to this time was rude and unhelpful, claiming that I had denied the address update when I called previously. I couldn't understand why anyone would deny a correct address update, especially when I had already updated my address on my invoice. The agent claimed that the address in their database was different from my invoice, but this was contradictory because when I called previously, I was asked to verify my address, and it was verified with the new address that I had provided.

I feel like Adorama is running a scam by advertising rebates to attract sales and then rejecting them after the purchase is made. I would caution others to be aware of this and consider shopping with Amazon, which offers a far better customer experience.

I've been a customer of Adorama for years, since the 1990s when I lived in NY. I recently decided to trade in my old gear and buy new from them, but it was a disaster from the start.

First, they messed up my online order and charged me too much. After fixing the mistake, I had to go through the process three times and wait almost two weeks for delivery. This was after becoming a VIP member with a promised two-day delivery window.

Since I had already shipped my old gear, I had nothing to film with and had to delay a client for two weeks, losing money in the process. A few days later, I finally got a call about my old gear, but they tried to lowball me by over $1,000 off the quoted price. After an hour on the phone, we settled in the middle and I took a $500 loss.

When my new gear finally arrived, I was happy, but I had a problem on set with the new Ronin gimbal. One of the motors seemed to have a hiccup at about 70% movement.

Adorama told me to send it in for an expedited replacement. I figured I'd be down a gimbal for a day or two, but it ended up being a week with no replacement in sight. I had to explain to my client why there was no gimbal.

After five calls to Adorama, they finally told me there was no replacement in stock and offered me a $350 credit when a new gimbal costs $499 plus tax. It was eight days later, and I still had no replacement.

Finally, today, they told me they would ship a replacement and make it right. It's been a frustrating experience, but I hope they follow through on their promise.

Order No. ***

I gotta tell ya, I wouldn't recommend this place to my worst enemy. The customer service is just plain awful and they don't seem to care about making things right.

Sure, some of their stuff might be cheaper than other places, but trust me, it's not worth it. Spend a little extra and go with a brand name you can trust.

I ordered over a grand worth of stuff back in December and it was supposed to be delivered right to my doorstep. But guess what? It never showed up. And now, weeks later, I still haven't gotten a refund or a replacement order. They told me they'd issue a refund on December 14th after UPS finished their investigation, but that never happened. When I followed up with them, they said the investigation wouldn't be done until the 24th and that I'd get my refund then. But of course, that didn't happen either. And now they're saying they won't give me a refund or a replacement. What a bunch of crooks.

To make matters worse, I bought a camera from them a week after my original order went missing. And guess what? It was defective. I've been trying to get in touch with them for weeks now, but they won't even respond to my concerns.

I've talked to a bunch of their reps, including some lady named Helen Oster in NYC, and they've all been lying to me. It's like they don't care about building a relationship with their customers or anything. They just want your money and then they're done with you.

So yeah, I'd say stay far away from Adorama. Do your research and you'll see that I'm not the only one who's had a bad experience with them.

I've been using Adorama for a while now, and I have to say, I'm not impressed. I switched over from B&H because of their terrible shipping issues, but it seems like Adorama has their own set of problems. Out of the three orders I've made, two of them were back-ordered without any indication on the website. One of these orders was particularly expensive and time-sensitive, so I was pretty upset when I found out it was delayed. I only found out because I decided to check my order status randomly. When I called customer service, they couldn't give me a straight answer on when my order would be filled. All they could tell me was that it might be sometime in the first week of September. I'm not sure I want to keep using a company that can't give me a clear answer on when my orders will arrive.

But that's not even the worst part. When I called to complain about my back-ordered item, the customer service representative was all ready to give me someone else's order information if I had the order number. I mean, seriously? That's a huge breach of privacy. And when I called a third time to find out when my order would be filled, I was told that the warehouse information wasn't linked to the website, so they couldn't give me an exact time frame. Not even an "exact maybe" this time. When I asked about another back-ordered item, the customer service representative checked the warehouse and said it wasn't available with no ETA. Three hours later, it shipped. So it seems like their customer service reps can't even see when something is or isn't in stock.

I've reviewed them on Yelp and Facebook, and five days ago, I was asked to email a relations rep directly. But it took her five days to respond, and when she did, she publicly blasted me on Yelp instead of dealing with me directly. She even lied about the situation. This whole ordeal has cost me more money than I was "discounted" in the purchase. I wouldn't recommend using Adorama. Their policy seems to be to blame customers for their own mistakes.

I recently had an experience with Adorama that left me feeling quite frustrated. I ordered some pictures on a Sunday and paid extra for expedited printing. However, when I went to the Manhattan location on Monday, I was told that my order wouldn't arrive until the following day and that they would refund my expedited charge. This was disappointing, as I had specifically paid extra for expedited printing and was now being told that it wouldn't actually be expedited.

I was told that my order would arrive between 1 and 2 on Tuesday, so I called the customer service line to confirm that I would receive it that day. I was assured that it would be on the second truck out. However, when I stopped by the Manhattan location at 4 during my lunch break, I was told that they didn't have my pictures. I was understandably frustrated, as I had been told that my order would arrive between 1 and 2 and had been assured by customer service that it would be on the second truck out.

I was given the number for the manager at the Brooklyn location and called to take it up with them. However, I was told that the manager was busy and couldn't answer the phone. I spoke to another sales associate who told me that my order had missed the truck and that there was nothing they could do. I explained that I needed the pictures for that night, as my customer was having a party, but was told that I would have to come to Brooklyn to pick them up by 6 or wait until the following day.

I was frustrated that I had not received an apology for the mistake on their end, and that I had been given conflicting information about when my order would arrive. It was also disappointing that I had paid extra for expedited printing, only to be told that it wouldn't actually be expedited. I felt that if I had placed a larger order, this would not have happened.

Overall, I was very unhappy with my experience with Adorama and will not be shopping with them again. It is unacceptable for a company to make mistakes like this and not take responsibility for them. I hope that they will take steps to improve their customer service in the future.

So I've been a fan of Adorama for years now. They always have great sales and their shipment times are pretty good too. I've even done a few trade-ins with them before, but I have to admit, they do lowball you a bit. But hey, that's just business, right? However, my most recent experience with them has been absolutely horrible.

I sent in two cameras for trade-in back in May or June and I haven't heard anything from them since. I tried emailing the first guy I talked to, but he just told me to call "Jack". So I called Jack, but it took forever to get him on the phone because he apparently never answers. Eventually, I just emailed him and he told me to call him at my earliest convenience.

Finally, after what felt like forever, I was able to get Jack on the phone. But then he told me that they hadn't received my cameras, only an empty envelope. I was confused and asked him why that was the case since I obviously didn't send an envelope. He said they would investigate and contact me once they had a resolution.

I tried calling Jack again about two weeks later and at first, he said that I had sent in some beautiful cameras and named two models that I didn't actually send in. So I corrected him and told him that I didn't send those cameras. He put me on hold for a while and when he came back, he said that they had received empty envelopes instead of my cameras.

I asked him if there was any update on the investigation and he said no, they were still investigating and would contact me when they had a resolution. Then he abruptly got off the phone.

I have a few concerns about this whole situation. First of all, I understand that the mix-up with the cameras could have been an honest mistake, but something just felt off about the whole thing. Especially with how long I was on hold. Secondly, Jack said that they received empty envelopes this time, with an "S" at the end. That just seemed weird to me. And finally, no one is answering my calls now and I still haven't heard anything about the investigation or my cameras. I just want to know what's going on.

Honestly, I wouldn't recommend anyone deal with Adorama for trade-ins. Their customer service is great before you send anything in, but once they have your items, it's a different story. They're very nice and they lie about the amount you'll receive. And apparently, they also lie about receiving your items once you send them in.

I just want to reiterate that this isn't the first time I've sent something to Adorama. The first two times went well, besides the fact that it took forever to get Jack on the phone. But this most recent experience has just been a nightmare.

I recently bought a Nikon D7500 from Adorama on June 24th. The delivery was super quick, only took 2 business days. When I opened the package, I was pleasantly surprised to see that the camera looked brand new! However, I was disappointed to find out that the manual was missing. But, I was still excited to use my new camera and went ahead to charge the battery. Unfortunately, the charger was defective. I had to call customer service, but their phone system was terrible and it was hard to hear the person on the other end. After explaining my situation, the woman apologized and said that they would send a replacement charger in 1-2 business days if they had one in the warehouse. She didn't mention what would happen if they didn't have one. This happened on a Friday and they only work Monday-Friday, so I had to wait until Wednesday of the following week to reach out via email. After about 3 hours, I received an automated email that my order had shipped. An hour later, customer service responded with the same message. I received my new charger 2 days later and it worked just fine. I appreciated that they didn't make me return the defective charger.

The product itself is great, but I wish it came with a user manual. However, I was able to find what I needed online. I do think that customer service could improve their game. I was so excited to use my new camera, but I had to wait for over a week to use it because quality control was not done on the refurbished product.

I also want to share something that I'm unsure about. Before placing my order, I called Adorama to see if they had an estimate on the shutter count. The woman I spoke with checked with the sales team and they estimated around 150,000 clicks. The camera is rated for 300,000, so I was happy with that answer. However, when I checked the shutter count (by taking a picture and uploading the raw file onto an online website), the shutter count was less than 100. I'm not sure if I received a much newer camera, which would be a fantastic deal, or if they erased the shutter count. If they erased the shutter count, that's kind of shady. The woman at customer service didn't mention anything about replacing the shutter with a refurbished camera. Regardless, the camera works great and I'm excited to capture some great moments with it.

I ordered Klipsch Speakers for around $700, those were not delivered after 2 weeks, frustrated with customer service could not provide any update during this 2 weeks. I called them to cancel the order, they canceled after 40+ days and only returned only 40% of the price, they are not giving any valid reason for 60% of the amount. There is no progress even with my credit company on remaining 60% of the return amount

I ordered a Drone bundle from Adorama. One of the included items, a Aries Drone Strobe light, ARDSL, did not work. I have sent several messages to several different email addresses without a single reply. When I tried to initiate a return online it would only allow me to return the entire bundle, which I did not want to do. It appears that Aries is a company owned by Adorama. I contacted them as well, and received no reply.

Horrible, non-existent customer service. I plan to file a complaint with the State of Washington Consumer Protection Division as well.

I ordered these products for over $400 and they were shipped to the wrong address in a different state! I got refunded for the binoculars which were on sale for $100 off, lost out on that deal. But I'm still out $130 for the tri-pod that disappeared. Will never do business with this company again! I have contacted them several times with no luck. Pay Pal who I used to pay for this closed the case with no resolution.

Ordered 2 items, ~$1,400 plus ~$100 shipping. They were supposed to arrive within 2 business days. After around 2 weeks, no updates from Adorama or the carrier. I call Adorama and customer service agent tells me the packages are lost and that I'll be refunded.

After a while I notice that the shipping cost hadn't been refunded. I call and they said that the items had been returned to them, and that the address was incomplete, and that I'd be refunded. Another week or more passes and nothing. I lodged a complaint through PayPal Credit and then call Adorama again.

This time they tell me it's my fault that the address was incomplete, which I tell them is impossible because I know better than they do where I live, and I also have the receipt from PayPal, which I send them, and of course has the correct address. They say they'll do something, of course they don't.

I reach out to PayPal again, and it turns out that they had ruled in favor of Adorama because Adorama claimed, with no evidence, that I had provided the wrong address. PayPal have their own receipt as evidence and nobody thought to check. They tell me not to worry, that I was covered by their guarantee, blah blah blah.

More time passees, nothing. I lodge another complaint with PayPal Credit, and this time add the receipt and relevant screenshots. They tell me it could take up to 2 months to resolve. I reach out to Adorama through Facebook messenger, and tell them what happened and showed them the receipt and screenshots showing I had sent them the receipt via email.

After a day I receive a message from Adorama saying that I wasn't refunded because I had provided an incomplete address... AFTER I HAD LITERALLY SHOWN THEM THE F*CKING RECEIPT WITH THE CORRECT ADDRESS. So, they don't bother to check addresses before sending stuff out, and don't bother to look at what they're responding to before lying through their teeth and gaslighting.

Have given up on Adorama, still waiting for PayPal to the right thing.

I spent over $2000 on a drone. I got a notification that it was delivered, but it was not at my door when I got home.

I contacted Adorama customer service and they sent me a “proof of delivery” with a scribble line signature and a fake name. I called the rep, and she said that she would open a claim with UPS and it would take 10 days.

I want my money back or a new drone sent out to me! This is ridiculous.

I ordered the laptop but never received it. Adorama opened a case with UPS. UPS said it was a lost package and refunded Adorama the money. Adorama said there investigations team said I was not going to get my refund. This is fraud on a whole nother level, I've spoken to our states attorney generals office and they said adorama must return my money that ups paid on behalf of the claim. I have all the proof Adorama is totally fraudulent.