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4.1 181 Reviews

Adorama Complaints Summary

26 Resolved
35 Unresolved
Our verdict: Dealing with Adorama, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Adorama reviews & complaints 88

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Adorama Adorama Camera - A Reliable Partner for Your Photography Needs

If you're looking for a reliable partner for all your photography needs, Adorama Camera is the place to be. With a 4-star rating and positive reviews highlighting their excellent customer service and fast delivery, Adorama stands out as a trustworthy option in the photography equipment market. Customers have praised their efficient order processing, quick delivery, and outstanding customer support. Whether you're a professional photographer or a hobbyist, Adorama Camera is dedicated to providing quality products and exceptional service to meet your photography requirements. Trust Adorama Camera for a seamless shopping experience and top-notch photography gear!

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8:14 am EST
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Adorama Great service from Adorama

The customer experience from Adorama was five stars. Easy to order, clear instructions, etc. The only negative was not Adorama's fault, but the shipper, UPS. I had a tracking number, and could only watch helplessly as my package went way off track and sat in some bizarre location for the weekend. It did arrive, but I was nevertheless disappointed in that "next-day" air did not happen. Anxious about the whereabouts of my nearly $2,000 camera, I tried various ways to contact UPS. In a word, useless and unhelpful. Again, not Adorama's fault, and I would definitely purchase from their website again.

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6:58 am EST
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Adorama Great experience

I'm new to photography, and wanted to add some lenses to the basic kit I recently purchased, but I wasn't sure which lenses would be good for me to buy now, not terribly expensive, and useful for a long time. I chatted with Stephanie, who was incredibly helpful (& very patient with my ignorance!) She made several recommendations for lenses to add to my kit as I can afford them and after doing my research, I purchased the first lens (bundle) along with a tripod for a good price compared to other vendors. Delivery during covid-19 is of course a challenge, but everything arrived in good shape in a reasonable amount of time. I highly recommend Adorama and look forward to working with them for all my camera and photography needs.

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Is Adorama legit?

Our verdict: Adorama has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Adorama's position as a benchmark of trust and quality within its industry. Users and clients of Adorama can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Adorama earns 100% level of Trustworthiness

Perfect Trust Endorsement: Adorama achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Adorama. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Adorama has received 16 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Adorama has registered the domain name for adorama.com for more than one year, which may indicate stability and longevity.

Adorama.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Adorama.com you are considering visiting, which is associated with Adorama, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Adorama have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Adorama website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Adorama.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Adorama.

  1. Pros
    1. Wide product selection
    2. Competitive pricing
    3. Expert customer service
    4. Robust used gear market
    5. Informative educational content
  1. Cons
    1. Limited physical store presence
    2. Higher prices than some competitors
    3. Customer service can be inconsistent
    4. Product range may lack niche items
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Adorama Great transaction, fast shipping, item packaged very well

Placed order after-hours on May 22 (Memorial Day weekend), it shipped out on the first possible day, May 25th and I received it on May 28th. With so many Covid-related shipping delays, I was shocked that it got here so fast. I would have completely understood any type of delay, given that USPS is still not delivering daily in some areas. Customer service was great - I had some questions before I placed my order, utilized the online chat feature. They were very helpful. I was careful to read what was included with the used lens that I ordered, and I specifically chose one that came in the original box, with a case. Box was packed well - large box, extra padding/packing. No complaints, and will definitely purchase from Adorama again.

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Adorama Canon EOS Rebel T6 DSLR, 18mm-55mm IS & 75mm-300mm III Lenses, filters, extra battery, Corel softwar

I received an e-mail from Adorama describing the Rebel EOS Rebel T6 (EOS 1300D) DSLR kit bundled with an unbelievable collection of accessories, including an 18mm F/3.5 to 75mm F/5.6 IS lens, a 75mm F/4 - 300mm F/5.6 III lens, UV, CP, and ND 58mm filters for each lens, a 16 GB SDHC UHS-1 memory card, an extra battery, a Canon camera bag, a lens cleaning kit, and the Corel Photo-Video-Art Suite software which includes PhotoMirage, PaintShop Pro 2019, VideoStudio SE 2019, Painter Essentials 7, and AfterShot Pro 3. All of this at an incredible price of $399.99. Although the camera is a low end DSLR and was released in 2016, the price was right! The DSLR kit was delivered very quickly despite the fact that the COVID-19 pandemic is currently raging in NYC.

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Adorama I have been ordering from Adorama off and on for about

I have been ordering from Adorama off and on for about 5-6 years, directly from them and also thru Amazon. One of my daughters is a photographer and I have gotten a camera, accessories and so on as gifts for her. I also ordered a laptop from them for my other daughter as well as getting a few things for myself.

The items for my daughters were shipped to them in Chicago and IN and my things to my home. In all cases the orders were filled promptly, arrived on time. And were packaged well so that everything was received in excellent condition. Their prices are very competitive and in some instances, if I caught a sale, lower than other places.; not to mention free shipping on a few of them.

I have found Adorama to be a very reputable, dependable and reliable seller. I would have no hesitation in placing additional orders with them and I'm sure I probably will, with confidence, in the future.

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Adorama I love Adorama!

I love Adorama. I've purchased many times over the years, both in-person and online. When my camera started exhibiting multiple errors that would require expensive repairs (after 4 years of solid performance) I found a great deal on a newer model, this time used in excellent condition. Honestly the condition is so good I swear they just removed the factory packaging and shipped it to me. At least as clean as any brand new camera body I've ever seen. Sure enough when I checked the shutter count it was under 400! It's practically brand new and it was $100 cheaper than new!

It was packed in *manylayers of bubble wrap. Arrived exactly when expected. I had the option for faster delivery but chose to save money with ground. I think the negative reviews about slow shipping are most likely from people who didn't pay attention to the shipping time when checking out. Ground shipping is slow. But it's cheap. If you want it faster just pay for faster shipping.

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Adorama Always been good for us

I'm surprised at the number of negative reviews of Adorama -

I admit our 'first stop' for photo goods that we can't get locally is B&H but Adorama is our #2 supplier and we've done a fair amount of purchasing from them over the years.

We also accidentally found them on eBay and have done very well purchasing used or trade-in merchandise using a 'Best Offer'. We operate a commercial video studio and sort of 'bottom feed' on bargain equipment pretty regularly. We recently purchased used studio lighting (Colortran) and a used video switcher (Tricaster) from Adorama and it was smooth as silk.

All of our dealings with Adorama have been very pleasant - and we've never had to return anything so have no experience with that aspect of the business. But what experience we have had ordering photo goods from them has been accurate, fast shipping, well packaged and fully satisfactory.

As I said, I'm surprised at the number of poor reviews - although many of those reviews are from one-time reviewers and maybe are a bit biased. Human nature I guess.

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Adorama I have made many purchases with Adorama through Amazon

I have made many purchases with Adorama through Amazon, on their website, and in the NY store. In all cases I have been pleasantly surprised by the speed and quality of the process. Shipping time is exceptionally quick and cheap (NOTE - I live in NY city so that may have been a factor). They are well stocked and well priced.

If you see an offering through Amazon, always check Adorama's website as well since pricing and shipping costs are sometimes less than you would pay through Amazon.

They also have some amazing buys if you purchase more than one of an item. There will usually be a little message to this effect on the item's page.

For those interested in the B&M store: The store is relatively small so it helps if you know the item model # or SKU that you need in advance as not all merchandise is on display. However a very friendly sales rep helped me search the website from the store's computer. Once we found the item it was sent up from the stock room in less than a minute. He even pulled other items that I didn't even want to purchase just so I would be able to compare.

The in-store service reflects positively on the company as a whole and compliments my experience on the website (and through Amazon). Highly recommended.

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Adorama I had high expectations for the lens-ordered a **** mount for my a7iii

I had high expectations for the lens-ordered a *** mount for my a7iii. All I got is severe AF issues, it oscillates in and out, but it wouldn't focus. Sent it back to Adorama last year for replacement-same issue with new lens. I shelled out $500 and swapped it for a *** 50mm 1.4 instead. Will be sticking to native lens from now onwards. Adorama share little blame, *** is not my go-to brand anymore. Adorama were fantastic with all replacement/refund steps though!

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K. Romaguera
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My order on Adorama never updated to say "shipped" and I was unable to get a free return label. Plus I had to pay to ship it back, they don't pay return shipping! I also ordered a lens cap that said in stock, I noticed I didn't get anything a few days later. I went back into my account and it was backordered! They never emailed me or anything. Now I'm frantically looking for a lens cap because I am traveling out of the country in a few days and Adorama wasted my time.

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K. Parker
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I made the unfortunate mistake of making an order through this company and I regret it 100%. *** gave me the run around for months on an issue with my order delivery. Not only did they deny my claim even though I had video proof of my package not being delivered but they simply gave no explanation. What I find extremely upsetting about this is not the fact that my item was lost but the fact that they wasted my time for months, having to beg them for updates like they were doing me a favor. Please do not purchase anything with this company, if you have an issue they will not care and just waste your time and money. Read all the bad reviews about their fraudulent activities and other bad practices. I rather spend a bit more somewhere else but know that I am getting good service.

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F. West
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I recently did the online quote to sell my camera equipment to Adorama, immediately someone called me and gave me a quote of $3200 and emailed me the info to send all equipment. Now a month later I get a quote of $2100 only after emailing and trying to get a hold of someone for the last week wondering where my equipment was in their evaluation process. I declined the offer and asked when I could expect my equipment to be returned and haven't head back from anyone. When I call all I get is voice mail, when I email I get crickets. After reading all the reviews I'm doubtful I will receive my equipment back or if I will receive it back in the same condition I had sent it. I would never recommend doing business with Adorama, IL stick with *** for all my future needs.

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Adorama I have purchased a few camera bodies and quite a few lenses from them in the past

I have purchased a few camera bodies and quite a few lenses from them in the past. When my wife wanted to get me a new lens I pointed her to them. Problem arose when the new Nikon 200-500 we ordered from them was an open box product. The lens was put in the manufacturers box with all rear lens cap poking out of the bottom of the box and all the packing material stacked on the front lens cap (some of it crushed) . When talking to the company rep one day he asked me to inspect it and see if it needed to be returned. After inspection on day 2 another rep tells me it is in fact new and asked if I had contacted Nikon for the defective lens instead of reading the issue in the notes. We sent email with pictures of how it came to me and they apologized and offered $25 for the "poor packaging". I would have returned it and waited for them to get more in stock but that doesn't appear to be happening. Buyer beware.

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L. Jast
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I purchased their VIP360 membership because I thought it would be great to have as we've been purchasing from Adorama since pre-pandemic. Loved the idea of 2-day shipping to get things to our business in a timely manner. Purchased a $5K Camera, and expected it to be shipped in two days. After two days, I didn't receive anything. I followed up with customer service, asking them what "PUW LABEL LOST" meant, because that what it showed in the system for the shipping label. I was told to please allow 2-3 days for the shipping company to contact me. They didn't get back to me until 5-days later, with a, "Sorry for the inconvenience as we work on this matter. We will contact you when we have updates.". After multiple attempts with contacting customer service, I was meant with very vague answers. No one could tell me what was going on, if it was shipped, if it was lost, if it was even in stock. When I asked for a refund on the 10th day. I was told I wasn't able to get a refund because it was already in the system as an invoice, so I would have to wait to receive the item, and then initiate a return. Then on day 18, I contacted customer support, to which they told me, that I was going to be refunded, and to allow 2-3 days for this to reflect in my account. The next day, I received notice that the item was shipped out, but they didn't ship it to my residence, they shipped it to the *** Store. Why in the world did the ship an item out when I wanted to cancel it in the first place? So here I am, on day 20, waiting for a refund, to which I'm told now that it won't happen until the package is intercepted from *** and sent back the Adorama. Absolute worst experience ever. Work deadlines were missed, VIP360 is a joke, and customer service is not helpful. I will never shop here or do business with this company again.

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R. Schimmel
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I was selling a photographic lens and accessories. The customer service was pathetic. I was lied to multiple times. The used department staff have no integrity. Their actions are close to being criminal.

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W. Bailey
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My experience with this company has been downright awful. Firstly, the employees are rude and disrespectful. *** and *** in particular were extremely offensive and childish; the disrespect from them both, particularly from ***, was egregious. I ordered a lens and months later still hadn't received the item. I spent another few months dealing with the hassle of a dispute for the non-delivered item to simply be messed around with; I sent countless emails without receiving a response. Only months later did I receive a refund after countless hours spent emailing and over the phone as well as having used a ton of misplaced energy. I would highly recommend staying away from this company.

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G. Rogahn
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The following email correspondence is a summation of my experience with Adorama.Email subject: Customer ComplaintLegal Action Required?Attn: Support,Email correspondence between myself and a *** of Adorama began Aug 5, 2022, 11:15 AM.The following low hours equipment was confirmed shipped Fri, August 12th, 2022, and acknowledged by *** Aug 12, 2022, 12:35 PM.After 7 days with no correspondence from Adorama, I contacted *** on Aug 19, 2022 at 11:03 AM stating the aforementioned gear was confirmed delivered two days prior on Wednesday, August 17th and received by a "***''. *** responded the same day with: "Hi! - Package is on our loading dock. We will email you once unloaded. Thanks!." 12 days later, I contacted *** with: "Hello, I am requesting an update on the status of my gear. Last correspondence was 12 days ago on August 19th." *** responded: "Hi! Please call *** at *** in about an hour for status update. thanks!" Adorama trains employees' communicative skills to respond with "in about an hour".As a business professional, I repeatedly stated, "Email correspondence is required due to travel" but was ignored and urged to call. With that said, I made time to call a "***" on September 1st as well as today, September 2nd to no avail. After repeated call attempts (x3) a text message was sent to "***".Punchline: Adorama was only prompt to respond to all correspondence when it was to sell me on selling them my gear; purposefully over-quoting my gear initially in an attempt to gain my confidence to lowball me afterwards. Adorama wasted 5 weeks of my time and returned my equipment carelessly and haphazardly with half of the equipment not wrapped properly, much less professionally. Adorama is incompetent, uncooperative, fraudulent, and should be investigated.

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Adorama Adorama is always fast to get my product shipped and to my door

Adorama is always fast to get my product shipped and to my door. Always excellent!

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C. Zulauf
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I made a purchase online and then never received the goods. When I went to cancel, they told me that I had already purchased the apple care and that I could not return it. But I never review the goods! Ive had to call my credit card company to resolve the matter. Stay away.

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A. Haag
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On January 27, 2022 we ordered a *** HXR-NX100 Professional Compact Camcorder and a 3 POD V3AH Video Tripod from Adorama Camera and received it within 2 weeks. We are a small *** that did not have our first service of this year until April 3, 2022 due to Covid restrictions. I understand that the return policy for Adorama is 30 days, which is unfortunate for us because we were not able to fully test out the equipment until after the 30 days. I am not complaining about the return policy, although it's not unreasonable for companies to allow 60 days for returns. The reason for filing this complaint is to make consumers aware of the problem we had with the inaccurate information I was given by their *** We wanted to return both items, which didn't work out for us because the video camcorder is very heavy to carry for a 3 hour service and the room were we meet didn't have enough space to allow use to use the tripod with enough room for the angle we needed. When I called Adorama about returning the items, someone in *** gave me incorrect information that we could mail back the items to be reviewed "for a maximum of 70%, either in the form of a check or towards other items." We mailed back the items and when we received the call from the *** they offered us $717 for both items that originally cost $1,596. When I asked why it wasn't 70% they said it was "70% of the Resale Value", Resale value of the Camcorder that was $1,497 was down to $950 and they were only offering us 70% of that. For equipment that was only used 3 times, it was an unfair offer.

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E. Haag
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I shipped out my camera gear to Adorama after speaking with a person about my gear and how much they would give me for selling it. They recieved it on May 31st. I was told it should take 3-5 business days to process and then they will get back to me. Well i didnt know it was some jewish holiday so they closed that next day, then the guy i was emailing came back one day then left again and didnt say when he would be back, so i didnt know who to email about how long this process would take. Then i finally got an email saying they recieved my gear...3 days later! So i called them and asked what was the delay, they say they were backed up. So i waited some more. I havnt heard anything from anyone on if my gear was even looked at yet and its now June 16th. The gear i sent was mint condition, i literally used it 2 times, the rest the time it stayed in the bag. Over *** of gear they were going to buy from me for 1k, so i lose $700. I was willing to do it cause i needed the money for my bday, Wedding anniversary and muy sons graduation all in the same week. I did this transaction i figured within enough time that i should have had the money by then...now all that has passed, i barley was able to do all i needed too...and im still waiting from som kind of update from Adorama.

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Adorama I order my Cannon AX-50 on 3-6-2021

I order my Cannon AX-50 on 3-6-2021. Everything arrived on 3-9-2021 just as described. It was a pleasure doing business with them.

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E. Murray
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Adorama is horrible. Avoid at all costs! I tried to place an order for just over $2,500 on a debit card. Short story, their "system" could not verify my billing address and had me try the order three times. They did not cancel the earlier orders, and they would not ship the products, so they are sitting on over $7,500 of my cash and I've got to buy the gear elsewhere. Crooks.

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J. Walsh
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I am currently waiting for my credit card company to finalize investigation regarding an item that was charged twice by Adorama and their refusal to cancel an order for a laptop due to their inability to deliver the item in less than two months. As soon as the purchase was processed and I was informed the item was not readily available I requested a cancellation and was declined. There was absolutely no indication on their website where the online purchase was made that delivery would not be immediate and that it was final sale irrespective of circumstances. This is a very shady, mercenary company. Buyer beware!

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A. Roberts
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Horrible.Ordered a desk, received one of two boxes for the shipment, all boxes are labeled part 2/2 but the shipping label only notes one box in the shipment. *** via email simply responded by copy and pasting the "what's in the box" section of the product detail page on the webstore, not helpful. On the phone was told they have an inquiry to the warehouse to find the other piece of my order and it would take 2 business days. I called to follow after 2 business days and was told it would now be ANOTHER 2 business days simply for the inquiry. The shipping record in their shipping software should show what was shipped, their inventory should show in what warehouse, aisle, row, shelf whatever where the product is waiting to be picked for fulfilment. It should not take 5 days to figure this out. I have asked for this to be escalated multiple times. All I have been offered is a "call back" Almost $700 order of which $140 was for shipping and nothing but canned responses and "wait 2 more business days for investigation"If an order is picked and packed within minutes of being placed, the process to pick the same item and find the missing piece should be possible within a similar time frame. I'm on day 5 with no meaningful updates and an incomplete shipment. FURIOUS

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Adorama They have delivered everything promised

They have delivered everything promised. When the one time their was a glitch, they made good. They have always been a great company. I do not know why the negative reviews, I just hope their negative outcomes can be turned around. Their store brand items have always delivered.

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Adorama I came here to the BBB site trying to figure out how Adorama delivered my purchase that they said would take ****

I came here to the BBB site trying to figure out how Adorama delivered my purchase that they said would take *** business days in only 37 hours and 21 minutes from when I actually ordered it on their website. I was hoping BBB would reveal a local warehouse or something because as far as I know they are all over in *** and ***. I'm sitting here in the Rocky *** Most everyone else comes here to complain so I thought I would put in a good word for these people. Their stellar rating is in *** contrast to these reviews for this very reason. No one is absolutely perfect but from what I can tell, Adorama comes a heck of a lot closer than most. I hope everyone else here eventually achieved an equitable solution to their very out of the ordinary service.

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Adorama The storefront itself is great, but they actually tend to have better deals online then in-store if you're buying more

The storefront itself is great, but they actually tend to have better deals online then in-store if you're buying more entry-level equipment. As far as new equipment goes, I have been happy with my experience. I had placed an order and made two errors: one was I ordered the wrong light. I contacted Adorama before it shipped and their customer service (It seems like just 1 person?) is very friendly and helpful. She switched it to the correct light and I received the correct light. The next mistake was that I ordered a 3 c-stand kit forgetting that I needed a carrying case. When I checked the website the next day I saw the same c-stand kit being offered with a case for 50% off the case's regular price. I called customer service again and asked if they could honor that price and add the case to my order and they did. Adorama is a staple of NYC, I am sad that other people haven't had the same positive experience I have.

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Adorama Hello Nancy and Team, Thank you so much for not canceling my order, but to oversee that my order will be arriving by

Hello Nancy and Team, Thank you so much for not canceling my order, but to oversee that my order will be arriving by tomorrow afternoon. I don't know why so many customers have written negative reviews of your business. I have been a customer of yours for five years now, and my business experience with Adorama has always been positive and pleasant. I will leave a nice review of your company on the BBB, after I received my package tomorrow. Thanks again for not canceling my order. Have yourself a safe 4th of July Weekend. It has been a pleasure doing business with you. I am a lifelong customer of yours. Here is the backstory: I ordered three Dahua Wifi Cameras from Adorama. These particular cameras were on backordered. I placed my order with Adorama regardless. It wasn't long after I placed my order, Adorama's customer rep sent me an email, stating that my order is being drop ship by the manufacturer, since Adorama didn't have the items in stock. About a week went by, I received another email from Adorama, saying that my order was still on back-order at their distributor. At this point, I could submit a cancellation on my order. It was still undetermined as to how much longer it would take to fulfill my order. I replied back to Adorama, requesting a cancellation on my order to have a full refund credited back to my *** account. The next morning, I received an email from Adorama customer service, stating that my order had been shipped, and it would be arriving in a couple of days. I was ecstatic to hear the good news. I wrote Nancy and her team the above email message. As I stated in an email, I have been a customer with Adorama for five years now, and I never experienced any problems with this company. If there is any problems at all, I am sure Adorama Customer Support will work diligently in resolving it. Thanks for reading my personal dealing with Adorama.

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Adorama On Nov. **** (Cyber Monday) I ordered a camera bundle from adorama.com for $1698.00 with free 3 day shipping

On Nov. *** (Cyber Monday) I ordered a camera bundle from adorama.com for $1698.00 with free 3 day shipping. On Dec. *** when the package was suppose to be delivered, I saw it was received at a shipping hub in Portland, OR (where I live) and was being returned to the sender in NJ. I contact the shipping company and they stated "the package had a erroneous label and was being sent back, nothing can be done to stop that, contact the seller." I contacted Adorama immediately and they confirmed the issue and that since the package was already in to mail being returned to them, they could not stop that process. They assured me it would be sent back to as soon as they received it, and for my troubles they offered me a $25 gift certificate after I had to request some form of goodwill. On Dec *** I checked my credit card statements and saw that the original order was being processed as a refund. I contacted Adorama once again on Dec. *** and they confirmed that "even though they had notes about shipping the package directly back to me, it was being processed as a refund". When attempting to find resolution with Adorama they said that since my original order was a promotion, I could not order it for the same price, rather pay $100 more and get that difference refund to me. I refused this and they were able to offer me the same deal for the original $1698.00. I then had them place my original order for the original cost. Due to another issue, I again request some form of goodwill and they started off with an additional $10 gift certificate (keep in mind this would be 0.5% of my order), I did not find this appropriate given now the multiple errors that Adorama has now caused, and due to the fact that I was the one to discover these issues each time and I was the one who had to reach out to them, Adorama never reached out to proactively. Adorama was able to offer an additional $25 gift certificate but no more as they stated I "could cancel my order and receive a full refund". I accepted, but requested that both $25 certificates be used as credits toward my order as I was not comfortable ordering more products from this seller. They accepted and I have this in writing. I was notified that my new order was shipped the same day (Dec ***), however, they failed to honor the same shipping as my original order (free 3 day shipping) as it was set to be delivered Dec ***, 8 days from the time of order. On Dec *** I was issued a refund of $1673 ($25 off my order price), meaning that they incorrectly kept my money. Once again I contacted Adorama to correct this and was told that "Yes, there was an error with your refund". I asked about the two $25 credits, as I had not seem them yet, they assured me they were being process, I told them I was very doubtful of that given my experience. When I attempted to ask for additional goodwill as they keep making errors at each new part of the process and as I have to be the one to follow up with them, they refused. On Dec *** I received two emails, one stating that my additional refund of $25 dollars is being processed, and the other stating that a credit of $49 dollars is being processed (the correct amount being $50). Given the multitude of errors at every stage of this process I believe these not to be honest mistakes, but rather inappropriate business practices of Adorama purposely trying to harm my experience and financial health.

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E. McKenzie
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Mar 06, 2024 8:29 pm EST
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On November 5 2022, I ordered a laptop from adoroma, and I never recieved the laptop, the package was missing. I filled a claim with *** on November 15. On January 18th they approved the claim and sent adoroma a payment of $1,907. and *** has kept both payments from my credit card and from ***. They never refunded me the $1,907. I have attached the claim approval Documents from ***.Adoroma Order#

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R. Boyer
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Mar 06, 2024 10:03 am EST
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Adorama was to process my refund within 3-4 business days. The did not bother to do so even after promising on day 3 that by day 4, the refund would be issued. The company refuses to issue a refund and I am seeking help for that reason.

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W. Hartmann
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Mar 05, 2024 5:54 pm EST
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Placed an order on 1/26/23 and the order was fulfilled. However, I was charged twice for one of two items I ordered this happened on Adorama's end. I have been trying to get in contact with management because the lower level customer service representatives have no access nor any authority to process refunds. They can only send in a "request" based on my issue. I get no assurance that my refund will be processed. I keep being told that my "request" will be sent in and I should receive a follow up email in a couple of days. I've spoken three times to three representatives over the past week and a half and I'm seeing no resolution on this. Just a lot of run around. I can't even get through to the "management department" because I'm told there's no one available. I don't get even offered a callback. Instead, I just got off the phone and was told I should try to call back in an hour to get a hold of someone.I have tried to dispute the charge with my credit card's bank, but Adorama came back and said those charges were authorized. So that didn't work. It's clear as day, based on the invoice (which shows being charged for the item in question just once), the screenshot from their website (that shows I've been charged twice) I've attached that this was a double charge through no fault of mine. This should've been resolved very quickly the first time around but based on this being treated as a request and not receiving any kind of communication or assurance, I'm not feeling trusting of Adorama and want to take this as high as I can to resolve this. This whole process has been utterly frustrating and has thrown massive doubt over me as to how they treat their customers and their definition of customer service.

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G. Heller
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Mar 05, 2024 5:46 pm EST
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On Jan 24, 2023 I contacted Adorama *** I communicated with *** with the interest in selling my ***, Lightweight Zoom Cine Lens. This lens retails new on the Adorama site for $10,400. The lens retails used on the Adorama website for $8299. My Lens was in immaculate condition. No scratches on the body and the lenses were flawless. *** gave me a quote of better than $5000. When asked how much more than 5k, he said it would have to be examined. I sent the lens to their used department and was contacted by *** On March 2, 2023, *** contacted me with a quote of $5200. He said he would only pay 70% of that value and quoted a price $3650. I asked him in an email on March 3, 2023, quote: Is there a mechanical or cosmetic issue with the lens that Im not aware of? He replied that they would be selling the lens for $5200. On March 6, 2023 I replied without debating and asked for my lens be returned. After several days of delay because of a holiday, Adorama finally sent the lens, and I received it at 7PM on March 13, 2023. After carefully unpacking it and examining the lens, I found it damaged with a dent on the focus barrel. There was no damage to the box it was sent in, so the damage most likely happened prior to them sending it back to me. But as stated previously, I asked *** on March 3, 2023 if there was any cosmetic or mechanical problems with the lens, and he didnt say there was. I can only gather that they damaged the lens while it was in their care, they were aware the lens was damaged, and sent it back to me I can only assume they hoped I wouldnt notice. Immediately on March 13. 2023, I contacted *** who acknowledged it, and said he would look into it. Theres been no response then. I want it understood this lens, according to Adoramas website, has a resale value of $8299.00. Theyve had the same model in the same condition listed twice. Now, that my lens is damaged, I dont even know if it has value. The damage may seem superficial, but its unclear if there is damage to the many gears and lens elements inside the lens that prevent it from functioning properly. According to Adoramas *** they pay for shipping both ways, and they cover insurance as well. As it stands now, I cant sell this lens because it is damaged and possibly irreparably. Therefore, I need them to compensate me for the value of the lens according to their own website $10,299.00. They damaged the lens, they know they did it, and now they are being completely silent.

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Adorama May **** 2020, I called in to adorama and placed an order with Mike F****** for a Macbook Pro 16" totaling to $4619

May *** 2020, I called in to adorama and placed an order with Mike F for a Macbook Pro 16" totaling to $4619 including a $20 wire transfer fee. I was told it would take two weeks before i would receive the computer but given the current state of the world i was patient and waited the full two weeks before emailing Mike to find out about my order. Upon emailing Mike he let me know that the computer is scheduled to be delievered 6//2020. 6/*** came and went with no tracking number for my laptop, I called into customer service and spoke with an agent named Noah who informed me that it was "already built and awaiting shipment", with that info i felt a little more at ease at that moment. On the *** of June I got an email back from Luke as i put in an online inquiry for my order status since customer service is closed on the weekend, and i was told that my delivery was pushed back to 7//2020 with no substantial reason for the delay and since i cant speak with apple directly since it was being drop shipped i'm relying on all the order info i receive from adorama. After receiving the news of the delay i emailed Luke back expressing the frustration of getting the run around on what is actually going on with my order since i was previously told it was built and ready to ship ultimately finding out that it was not built and consequently losing out on two months work waiting on the laptop based on the time they said that my laptop would ship out on 7/*** with about another weeks time in transit being delivered from Shanghai. In the email i cc'd Mike who I spoke with about the matter and convinced me to hold out one more week to receive the order which i did and emailed customer service back letting them know not to cancel the order. 6 days later on July *** i received an email from Mike telling me to give him a call in reference to my order, after talking to him i was told that the order had been delayed once again another two weeks from the most recent delay of 7/*** to the ship date being 7//2020, I didn't cancel it at that moment hoping that it would somehow be delivered sooner, the weekend of July *** I decided to call Apple and inquire if they had experienced any delays on orders from there end outside of the building process and asked if the date quoted on there checkout is set in stone which they confirmed. With that info i put in a request to cancel the order the next day on the *** i received an email from Jude since i had put in a request to cancel before and this time i fully went through with the cancellation. The next morning 7/I received an email from Luke confirming the cancellation of the order and that it would be refunded in 2 business days, i waited until friday 7/*** to call in and check on the refund as i haven't received the funds in my account and when I called in i spoke with an agent who let me know it was refunded as store credit. This i was furious about and had a very big issue with for a number of reasons, in between the time of the order being cancelled and confirmed as cancelled i never expressed any interest in receiving $4619 in store credit when my only need had not been fulfilled which is receiving my laptop so i can get back to work since i'm out of commission until i do so, also that option was never brought to my attention before being put through and finally there is no definitive proof of me having store credit under any logins or in email form from adorama. I didn't receive anything indicating store credit was given only that it was cancelled and i'd have my money back in 2 business days. Unsatisfied with the whole ordeal i called Mike the salesman i had been in contact with through the whole process who nonchalantly told me i'd have to speak with customer service because there's nothing he could do about it being issued as store credit and that I'd have to wait on a paper check. Calling back in to customer service i spoke with an Agent named Albert and I let him know that i want the money i spent returned to my account that day and was told that a request would have to be put in for it to be wired back or else it would be a paper check and since it was later in the day that friday their corporate office was already closed and the request would take two more business days, which brings me to yesterday when I spoke with an agent named Hope who let me know that i should receive it today 7/*** and i have yet to receive my money. This has been an ongoing issue the past two months I just want my money back so i can take my business else where order my laptop so i can get back to work and take care of my family, i've been scrapping by during this whole process and have been turning away work or referring opportunities to other colleagues.

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E. Osinski
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Mar 07, 2024 2:49 am EST
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I accepted Adorama's offer to buy my camera (a Nikon D-500 and a zoom lens) from me through their *** They lowball offered me $700 for it, and then said they would raise it to $800 if I would buy something from them with part of the money they are giving me for my camera and lens. I accepted and ordered a Flashpoint Strobe for $313. It came as promised. Since then I have had to ask three times for them to send me the remainder of the money they owe me for my Nikon D-500, $487.00. They now just ignore my emails and phone calls. It's a shame as I have dealt with them for several decades with no problems, but this is the first, and last time I have tried selling something back to them. The Adorama Quote for my case is #

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D. Mitchell
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Mar 06, 2024 4:58 pm EST
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Decided to go with adorama because of their points system. Spent $11,000. They double charged my card, and then split up the one purchase into dofferent payments constantly charging and refunding. Its not a couple dollars, $11,000 to double charge and then sporadically charge is a lot. After saying the item was in stock when i ordered, its all of a sudden on back order *** they wouldnt tell me when i could expect it. I called the manufacturer and they gave me shipping dates, when adorama lied and said they didnt have any. Then the order on my account said the points would take 35 days, but they never showed up. I contacted customer service but they all of a sudden couldnt find my account, they said the order number isnt attatched, even though the only way to find the number is to log in. I even sent them a screen shot. I had to chat with them for two days before they did something, and even then im not sure if its even resolved, they said itd take even longer. Over all it seems shady and scammy that theyre using a rewards system and then not giving the rewards on high dollar purchases. Im including two screen shots that shows my order on 1/6 with no points and the dollar amount. If theyre not going to actually give points for purchases they shouldnt advertise it or they should follow through on the rewards.

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M. Bernhard
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Mar 04, 2024 2:03 pm EST
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Please can someone help me out ***-1 this is a problem. On 2/242023 I put $200 down on this order when I did place my order I told *** that I did not have the whole amount and I explained to him I will be able to pay it off in about a month and I informed him that I will be paying in several large chunks. He placed the order. On the date of 3/1/2023 I did not cancel my oder willingly *** demaned the whole amount to be paid at the time I was only ready to put $400 as payment towards my bill at the time. He was very different than when I had placed my order from him He was quite angered not polite at all. I was so shocked and embarrassed and I nicely asked him if just this once could he please ask someone if we could make this deal happen, His comments was no We gotta close the deal now I put this on hold for you and now you only want to pay $400 in a very pushy tone. We dont hold orders any longer than 7 or 14 days. I spoke with a supervisor named *** she said she would call me but no call and the item is back listed on the Adoroma website. By this time I was in tears I am holding my credit card in my hand than in the blink of an eye my dream of owning that FENDER CAB 810 was smashed. So I hope by reaching out to your great and kind company for help regarding this matter.Please pass this to the supervisor that I have faith in her. In the next couple of day I will have A norther $200 to Help rectfie my debt . Please I am going to pay ADORAMA as fast as possible. I am truly sorry about any misunderstanding this might have caused. PLEASE WORK WITH ME Thank you ***. PS I will understand if this request falls on the side of not in your compies way of usual business. Adorama always was so nice to me the people were always very cultus and friendly. Please send my apologies to ***, about this misunderstanding. Thank you and God Bless! Sent from Mail for Windows

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R. Green
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Mar 04, 2024 10:20 am EST
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I recently reached out to the Adorama Used Camera department to cash out on some equipment I sold to them. I had a credit on file and I was told that my check would be mailed out to me in January. I waited a couple of weeks to allow the mail to get to my house. I live in *** and they are in ***. It has since been 6 weeks. I have emailed and called, leaving messages to check on the status of the $925 check and I am not getting any replies back from them. This has become more than a waste of my time and annoyance. They are not holding up their end of the bargain.

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Adorama - A lost return item

Hello I return my flashpoint 600 light on 8/10/23. I been in conversation with customer service since September. I spoke with different agents numerous times they keep telling me it's not in their warehouse. I spoke with some and gave them the information with the tracking number they took it and stated give a few days to respond. I then called back and...

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Adorama Customer Reviews Overview

Adorama is a reputable online retailer that specializes in photography equipment and electronics. The company has been in business for over 40 years and has established a strong reputation for providing high-quality products and excellent customer service.

One of the most notable positive points of Adorama is their extensive selection of products. They offer a wide range of cameras, lenses, lighting equipment, and other accessories from top brands in the industry. Customers appreciate the variety of options available and the ability to find everything they need in one place.

Another positive aspect of Adorama is their competitive pricing. Many customers have noted that they offer some of the best prices on the market, especially when compared to other retailers. Additionally, Adorama frequently offers sales and promotions, allowing customers to save even more on their purchases.

Adorama is also known for their fast and reliable shipping. Many customers have reported receiving their orders within a few days of placing them, and the company offers free shipping on many items. Additionally, Adorama has a hassle-free return policy, making it easy for customers to return or exchange items if needed.

Overall, Adorama is a highly recommended retailer for anyone in the market for photography equipment or electronics. With their extensive selection, competitive pricing, and excellent customer service, it's no wonder why so many customers have had positive experiences shopping with them.

Adorama In-depth Review

In summary: Adorama is a well-established online retailer specializing in photography, video, audio, and electronics. With a user-friendly website, competitive pricing, and a wide range of products, Adorama caters to both professionals and hobbyists. Their customer service is responsive, and they offer various shipping options, an accommodating return policy, and valuable educational resources. While some areas could see improvement, overall, Adorama is a reputable choice for those looking to purchase high-quality equipment.

Website Usability and Design: Adorama's website offers a clean and modern design with intuitive navigation and layout, making it easy for users to find what they're looking for. The site is mobile-responsive, ensuring a seamless shopping experience across all devices. The search functionality is robust, with filters that help users quickly narrow down their options.

Product Range and Selection: Adorama boasts an extensive selection of photography equipment, from cameras and lenses to lighting and accessories. Their video gear and audio equipment cater to both amateur filmmakers and professional studios. The site also offers a variety of computers, electronics, and a noteworthy selection of used equipment, providing options for different budgets.

Pricing and Value for Money: Prices at Adorama are competitive when compared to other major retailers. They frequently offer deals and discounts, and their financing options can make larger purchases more manageable for customers.

Customer Service: Adorama provides multiple support channels, including phone, email, and chat. Customers generally report that the service is responsive and helpful, with a strong after-sales support system in place.

Purchase and Checkout Process: The checkout process on Adorama is straightforward, with a clear and easy-to-use interface. They accept various payment options and offer a guest checkout feature for those who prefer not to create an account.

Shipping and Delivery: Adorama offers several shipping options, with costs that are in line with industry standards. Items are well-packaged to prevent damage during transit, and delivery is typically timely, although this can vary based on the chosen shipping method.

Return Policy and Guarantees: The return policy is generous, with a reasonable return period and conditions. The refund process is straightforward, and warranty information is clearly provided for products.

Customer Reviews and Testimonials: Customer satisfaction levels are generally high, with common praises focusing on the quality of products and customer service. Complaints, when they occur, are addressed publicly, which adds to the trustworthiness of the reviews on their platform.

Educational Resources: Adorama offers a variety of workshops, courses, and buying guides, which are valuable resources for both beginners and experienced users. Their video tutorials are particularly helpful for those looking to improve their skills.

Community Engagement: With a strong social media presence, Adorama engages with its community through events, contests, and partnerships with artists and brands, fostering a sense of community among its customers.

Loyalty Programs and Rewards: Adorama rewards loyal customers with membership benefits, a points system, and exclusive offers, which enhance the shopping experience and provide additional value.

Environmental and Social Responsibility: While specific details on sustainability practices are not provided, any community involvement and ethical business practices would contribute positively to Adorama's reputation as a socially responsible company.

Security and Privacy: Adorama employs robust data protection measures and maintains transparency in its privacy policy. User account security features are in place to protect customers' personal information.

Industry Reputation and Awards: Adorama is recognized within the industry for its service and product range. Any awards and certificates they have received, along with positive media coverage and reviews, reinforce their standing as a reputable retailer.

Overall Experience and Recommendations: Adorama is recommended for a wide range of customers, from those just starting out to professional photographers and videographers. The pros of shopping with Adorama include a vast product selection, competitive pricing, and excellent customer service. While there are always areas for improvement, the overall experience is positive, making Adorama a recommended retailer for electronic and photographic equipment.

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