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I purchased a used car in November, 2011 and the car dealer neglected to enclose my loan documents in the packet I received. I've called 5/3 Bank five times since November and still have not received a copy of my documents! I've even talked to managers who said they would get the documents...

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DO NOT USE 5/3 BANK FOR ANY REASON. I acquired a 5/3 bank account in Columbus, Ohio and have had problems with it for 5 years. If you like giving your money away, then 5/3 is right for you. I have had countless fees assesed to my account over the years, and each one is unwarrented. If you value...

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My husband accidentally used the wrong debit card to make a purchase, which caused our business account to be overdrawn by about $50. He only uses this account for small purchases normally ($1-$10 purchases like coffee and food) so we don't check the balance regularly and only keep $250...

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I deposited a check through 5/3's ATM on a non-holiday Friday night, as my work schedule makes it virtually impossible to visit a branch during it's open hours. I waited the standard three days for the check to clear and be added to my available balance before I wrote a check for monthly...

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They took my money! They approved a debit card transaction and turned around and void it. No one seems to know where my money is....

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I became a customer of 5/3 bank afer they purchased Old Kent Bank back in 2001 or 2002. I must say the only reason I bank there is becuase it is a hassle to change banks. Service when visiting a branch is always slow, has they are understaffed, and staffed by people who are very slow in performing...

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Fifth/Third Bank is the worst bank I have ever dealt with. They sure do steal your money. I went through my last 2 months statements and found several errors, including a overdraft charge just thrown in for good measure. No transaction even took place but there's a $37.00 overdraft. Debits...

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I took out a loan with 5/3 and had nothing but problems with them hounding me for additional information during the first few weeks. The whole thing made me want to go somewhere else and get a loan to payoff that loan. However, there is a prepayment penalty until 6 months before payoff.

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My son a student at Indiana State University went to McDonalds and used his card... it was declined. Puzzled, he checked his online account to find that $1000.00 was removed from his account. He called me in dispair. We assumed that he had an idenity theft issue. We were wrong. It seems that...

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I am a first time home buyer. Since I "did" all my banking at 5/3 I thought why not get a home loan through them..what a nitemare! Promised me the world and couldn't deliver. The agent that was helping me was completely incompitent. Never got back to me when he said he would....

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I TOOK OUT A CAR LOAN 2 YEARS AGO KNOWING I WOULD PAY IT OFF EARLY SO WHEN I DID I WAS CHARGED $150 PREPAYMENT PENALTY - I NEVER SIGN FOR LOANS IF THERE IS A PREPAYMENT PENALTY AND THE DEALER SAID THERE WAS NOT A PREPAYMENT PENALTY I CALLED THE BANK AND WAS REFUSED TO BE ABLE TO TALK TO ANYONE...

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5/3 compromised my debt card so we were told a new card would be shipping out. My husband and I did not receive our cards. They could not take my husband word that I did not receive mine, so I had to call in. They confirmed my address and said they would active my current card until I received...

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5/3 bank changed the way their debit cards are categorized and after their change to separate the debit card from the over-draft card they began to zing me with overdraft fees totaling almost $900 in a one week period. They then sent me a letter notifying me of the change after the fees had...

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All I can say is WOW. Every time I have to deal with this bank I want to pull my hair out. I will not go into detail because I'd have to write a book! They DO NOT CARE about their customers. If I said that they were unorganized, I'd be giving them a compliment. I've had so many...

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My parents, both seniors and on a fixed income bank at 5/3 Bank. My sister who lives in Ohio went into 5/3 Bank and made a $300 cash deposit into my parents checking account yesterday. My mom checked her account via phone and the deposit was there yesterday afternoon. This morning my mom checked...

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i've had an account with 5/3 bank for about 3 years now... and would definately NOT recommend this bank to anyone, ever.
i recently reviewed my account, suspicious of all of the fees they had charged me and found that they had been rearranging all of my transactions - to rack up...

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This bank is a joke! Corporate office has some of the worst customer service I've ever come across. They treat you as if you're callinG about THEIR money, not yours. I've had 5 day holds on my checks turn to 9 days with no explanation or warning! I have overdraft, but twice now,...

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Please avoid 5/3 Bank. They bought out the First Charter locations in NC. Since the buyout, the service of what was once a good friendly caring back has turned very sour. Fee, fees, fees for everything. But the best is what they did to me. They allowed 15k to be taken out of my business account...

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We have been customers from 5/3 Bank for over 20 twenty years. I deposited a check in my checking account which was drawn off a line of credit from another institution. The check was deposited on the 15th of May and was credited to my Huntington account on the same day. The branch called to...

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The fee's at 5/3 bank are ASTRONOMICAL. To me it is absolutely ridiculous that they can debit an account immediately, but not honor deposits. This is ONLY a way for the bank to make money. It dishearten's me that a bank in this country can actually run this way. They also deduct everything...