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21st Mortgage Complaints & Reviews

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21st Mortgage - Customer service

Posted: 2015-01-26 by    Rosa P.
Complaint Rating:  100 % with 1 votes
I have a home loan with this company. This past month I was laid off of my job suddenly due to contracting issues (state employee). We have done our best to budget but it has been a problem of course. We have been able to work with other companies and get extensions as necessary and be treated respectfully. With 21st we have been able to work out a plan for me to pay on a certain day with a $50 fee. Although I think to fee is extreme I do not dispute it, but I do have a problem with the service received.

I was contacted by our loan manager, Sam, and was interrogated on why we cannot...

21st Mortgage - Texas - Rude unprofessional

Posted: 2013-03-14 by    Jlpsencik
Complaint Rating:  100 % with 8 votes
21st Mortage. Very bad I can't wait till I get away from them. If our payment is due on the 15, they will blow our phones up all day on the 15!! They have asked me in phone conversations how much our light bill is, phone bill, car payments, etc. they think they need to know all this info when it is none of their business. They have also called at 9 PM. We have 2 kids that's a No no!! We fell behind due to an emergency surgery for our son and there response " we don't care about your son nor his surgery, if you cared about your son you would be more worried about a roof being over...

21st Mortgage - Michigan - Rude!

Posted: 2012-12-13 by    RDuncan1984
Complaint Rating:  100 % with 3 votes
My husband was approved for a loan through 21st mortgage 6 months ago. We found out in mid November we had bed bugs in our home. I walked to our neighbors home to ask if they had been having any issues with bed bugs or known anyone else in the mobile home area that has had this problem. They said they weren't having bed bug problems but knew they owners that lived in the home just a few weeks before we bought the house had been dealing with bed bugs, couldn't get rid of them so they left everything. All my neighbors vouch the previous owners left the house as it stood with everything they...

21st Mortgage - Oklahoma - harassed and belittled

Posted: 2012-11-15 by    mrs rt
Complaint Rating:  100 % with 11 votes
My son was injured severely in a car accident last year so we have been struggling to make our payments. They had the nerve to tell me my so not being able to walk and possibly having to have his leg amputated was not my problem and I should be more worried about making my payment than my son getting his leg cut off. They start calling if you are 1 week late and will call 2 or 3 times a day. I don't like talking with them because they just put me down and act like we are bad people because we are having a tough time. They are the rudest people I have ever had to deal with. They constantly insist...

21st Mortgage - Calling for our neighbors debt

Posted: 2012-07-16 by    calling for our neighbor
Complaint Rating:  100 % with 2 votes
21st Mortgage has called our home daily for the past week asking us to contact our neighbor - who is their customer - in regards to her debt. we have zero to do with company & our neighbors debt. the have NO reason to call us. we do not work for them. they state our neighbors FULL name each time they call our home. never heard of this company until the calls started, but sure found numerous websited dedicated to complaining about them. shocking that after so many complaints nothing has been done to make them stop. we complained to the FTC, BBB & our state attorney general's office....

21st Mortgage - Oklahoma, McLoud - forclosure

Posted: 2012-03-26 by    Unhappy Scammed Customer
Complaint Rating:  50 % with 2 votes
21st FINALLY got their wish and my daughter moved out of the trailer she had financed thru them the first week of January. Before the month was over they had someone out here changing locks and at that time I was told I could view the trailer online in one week to see what they were going to sell it for.
When I looked in February there was still no listing
When I looked today there is STILL no listing. When I called they told me what the selling price would be and that they planned on remodeling it before sale. I then asked how they could remodel it when it’s setting on someone...

21st Mortgage - New York - They need to be shut down

Posted: 2012-01-11 by    needshelp2012
Complaint Rating:  100 % with 9 votes
If anyone can help it would be great. I have had to request (it took 2 yrs for them to comply) in writing that 21st Mortgage stop contacting me via telephone as they were calling and hanging up numerous times in a day; calling people that lived around me and told them about my situation; I have been called names; I have been told I need to look around my house for things I can sell to pay them; they have shown up at my home. Now instead of phone calls I get 2-4 letters each time they write me. I have found out that my mortgage is not a mortgage and that 21st can, apparently, do all of these things...

21st Mortgage - Illinois, Bloomington - Bad Loan

Posted: 2012-01-09 by    rustyhd02
Complaint Rating:  100 % with 8 votes
About 10 yrs ago I heard a advertisement to refinance my home for a lower rate, That was 21st mortgage, they denied my request. Then next thing I know 21st has bought my loan form Chase !!! Now I have to put up with constant harassment from 21st, they call constantly, sent threatening letters, they try to put there insurance on my home, calling my family, friends and even at work. I am rarely more than 2 wks late on a payment, but when you get to the 10th day late, they really turn it up, and get nasty & rude, hateful, just plain awful ! ! I don't know how it is legal for 21st to assume my...

21st Mortgage - Tennessee, Knoxville - harrassment and rude

Posted: 2011-10-19 by    sean stone
Complaint Rating:  100 % with 5 votes
This company calls and harasses people even when you are one day after your due date. they also are not keeping their word on paying homeowners insurance that is written into your morgages. Furthermore they will tell you to sell all you own to pay them and accuse you of being a low life and that if you cannot pay then you need to get out so they can move someone in that can pay. I am asking ALL of those affected by 21st mortgage to PLEASE call the Fedral Trade Commisson at 1-877-382-4357 to report this company and then to call your State Attorney General and then to call the Attoreny General in...

21st Mortgage - Mississippi - Need Help

Posted: 2011-07-30 by    SUESUE2010
Complaint Rating:  75 % with 4 votes
My husband and I purchased a mobile home through 21st mortage and we were newlyweds buying what we thought was right at the time. We were told at closing we would have 13% interest rate, but could refinance in two years if we had made perfect payments for that time and with no money down. It has been three years now that we have been paying automatic withdrawal perfect payments the whole time. I called recently to see about refinancing for a lower interest rate and was told that I would have to pay 7500.00 to refinance and it would only bring it down to a 10% interest rate and thats if they decided...

21st Mortgage - Alabama - harrassment

Posted: 2011-06-24 by    knf0516
Complaint Rating:  100 % with 8 votes
I will first state that my payment with21st mortgage was 10 days late at the time of this incident. I received a call from the collections department of 21st mortgage so they could ask when I planned to send my payment. The representative was polite but once her manager Renee got on the line to confirm the arrangement the conversation turned for the worse. I have never in my life been talked to with such disrespect in all of my life! The collections manager Renee would not accept an honest answer about the next months payment after she wanted me to tell her what kind of money or payment I would...

21st Mortgage - do not trust them

Posted: 2011-02-11 by    mom0f3
Complaint Rating:  100 % with 5 votes
Never trust 21st Mortgage company.. If you want to finance a mobile home RUN if you are sent to 21st Mortgage. I owned 10 acres. The only place I ever lived. The only land my children had ever known. Our home caught fire and we needed a quick fix and trusted 21 mortgage. My husband and I, financed an Oakcreek 5 br 3 ba through 21st Mortgage corp. Our dream home. Our floor started sagging really bad in the kitchen. OakCreek informed me that in our loan 21st mortgage did not add the 7 year warranty in. So even though we were told we had a 7 years manu. warranty. We did not. Noone would fix it. We...

21st Mortgage - Texas, San Antonio - terrible customer service

Posted: 2011-01-05 by    clairemnz
Complaint Rating:  100 % with 9 votes
This company has the worst customer service and does not want to work with their customers when they are in need of help due to economy they do not want to work with the people instead they lecture the people on what they should do with their money and they think that the customers are being truthful. If someone is a lawyer and is reading this please help the people that are having problems like me they are threatening us to take away our homes and maybe they are doing something illegal. They forget that because of customers like us they are in business and they should have customer service. I believe...

21st Mortgage - Indiana, Sellersburg - Very Rude

Posted:    sick~N~tired2010
Complaint Rating:  100 % with 9 votes
My husband had started a home loan with this comapny. Our first payment was due on 9/01. well they never took the auto draft out. we had called them to find out why they kept telling us that our loan has not been booked yet. we asked them when they would take it out they said that they would call us and let us know yeah right that never happened. we found out that hard way when it came out 24 days late. we called them yet again we were told that if the loan was behind that they could not do any auto draft. well that was a lie to b/c two weeks later it came out again. every person that i have talked...

21st Mortgage - California - Upside Down

Posted:    worried60
Complaint Rating:  33 % with 3 votes
I too have a mortage with 21st. I currently have my mobilehome listed for sale. I owe way more that what it's worth. 21st has said that they would accept a short sale, but I would still be responsible for the difference. Has anyone done this with 21st? If I just stop making my mortgage payments, how long does it take before you are forced to move? Will they come after me, like garnish my wages or something? Does anyone know?...

21st Mortgage - Tennessee, Knoxville - Mortgage Loan

Posted:    dam hard working american
Complaint Rating:  100 % with 10 votes
Our elderly parents were talked in to getting a Loan for a manufacutred Home, 21st Mortgage approved a Loan that has left them in Financial ruined. The Mobile home company that process the paper work did not follow applicable law and questionable behavior. I informed 21st mortgage and they Did nothing to investigate the potencial fraud. This Company should be investigaged by the FBI and THE STATE Tennesse ATTORNEYS OFFICE....

21st Mortgage - Tennessee - Harrasing liers

Posted:    APRILBE32
Complaint Rating:  100 % with 9 votes
My mother passed away in April 2010 and my family had to leave the trailer and move to take care of my father and daughter they were raising, we told 21st mortgage to go and repo the trailer we were voluntarily giving them the trailer back they said they couldn't do that, so we tried to get someone to take up payments on it but they wanted to charge her $5k down and then after she paid for it for 11 years she would of paid $50k for a trailer we only owed $22k on. It was a repo trailer and everything started falling apart on it after we moved in to it. They continuesly harrassed us every month...

21st Mortgage - Kansas, Mt. Hope - Your privacy does not matter to them

Posted:    DougNTara
Complaint Rating:  80 % with 20 votes
We have been with 21st since 2004. The honeymoon was great for the first couple of years. Then the list of financial issues you can't find in a horror fiction novel hit us. We started getting behind on payments trying to keep up with everything, including the skyrocketing cost of living. We began getting calls if we were two weeks late. They truly don't care, they just want their money now, regardless of your personal issues. At one point, we were about 3 months behind. They were calling my neighbors, my job and my wife's job. We both heard from co-workers about speaking with our...


Complaint Rating:  87 % with 30 votes
I had my mobile financed through Chase Mortgage in 2000; was told by 21st Mortgage out of Knoxville, TN back in 2005 that Chase sold out my mortgage to their company and thus has started my nightmare with this company. Never have I felt so threatened and helpless dealing with a company. All the complaints I have read ARE SO TRUE!!! I thought me and my family were the only ones being targeted by this company. We have experienced calls at all hours, calls during national holidays, threatening phone calls, and degrading phone calls. I am like many of the complaining parties; I have tried so hard to...

21st Mortgage - Mississippi - Very EVIL people

Posted:    STurner
Complaint Rating:  95 % with 20 votes
My sister made a loan through them and then she was diagnosed with chordoma cancer. Her and my mother were living in the manufactured home at the time of her diagnoses. She became disabled because of the cancer and during the switch from her job salary to disability (and only during that time) she became more than thirty days past due. She had to wait on the disability and promised 21st mortgage she would catch up. Well during this period of time, she had to go into the hospital to have ONE of the tumors removed that was pressing against her brain. These people called over and over DURING her surgery,...

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