Burger King
reviews and complaints

On 6/8/23, my husband and I went in for a bite to eat and decided to dine-in. The store was not busy at all for being 5:45pm. Half of the dining area was sectioned off. There were maybe 4 or 5 patrons/workers on brk seated in the dining area. We ordered our food, got our drinks and sat down to wait for our order # to be called. (trans id: [protected]-030817)

When they called our number for pick-up, my burger was luke warm with a cold bun and my fries were warm. For not having Burger King in several years, this was a disappointment. I'll stay away for a few more years in the hopes of your franchise improving.

The guy Rob that was behind the counter totally ignored me when I went to the counter to be served. There was another guy that was at the side of the counter that was excepting orders and he ignored me too. They both lacked manners as they could have easily said one minute to me instead of ignoring me. When my partner came back from the toilets I told him about it and both guys heard me and they still choose to ignore the situation. My partner asked Rob if he could put each meal into a separate bags and all he said was oh. This is the second time now that I have been in your store and had poor customer service but this time I am putting in a complaint.

I went to Burger king on route 24 South in Massachussets,Today June 8th 2023,at Approximately 6pm. . I ordered Two Whoppers,a French fries,and A Whopper Meal,and was charged 41.00 Dollars,and The Order was Wrong. If This is all that had happened,I would not be contacting Your Buisiness. However,when I approached The Counter to rectify this situation,I was told I was wrong, which in and of itself it not an issue,but I was Told To "Chill [censored]". I was flabbergasted,and at that point demanded My Money back,which I did receive,and Then I left The Premises. My Partner is suggesting I contact A Lawyer,But I am Not The Litigious Type. However as I was Assaulted,I will probably never go back To Burger King again. This Experience was both Terrifying,and Demeaning to Me as A Person. I want Justice,but I also want to move on with My Life. I have not decided whether to let this Stand ,or to contact The Local Police,and News Media. That being said,I don't need To Burden My life with Anger,and unwanted attention,and Burger King does not need this Kind Of Attention either. I Hope to hear back from You,and receive some explanation,for This Verbal Assaut upon My Personhood,we are all one people. . This experience feels like A Nightmare,it is hard to accept it really happpened. I feel It is A Moral Imperative,That I am given closure .

Employee at the drive thru #522 @ 860 Elmhurst Ave., Des Plaines, IL. 60016 - was very rude to me after an order mishap with your value fries…she told me to go to McDonalds & threw my existing order at me…I cannot eat this food, for fear of getting sick-so I threw it all out! This employee should never work with customers & I will never set foot in this store again…This is the second time I had an issue with these workers at this location.

this morning at around 7:50 I drove into the Ashland NH Burger King, The announcement came on the speaker and welcomed me and asked what I wanted. Knowing it was a recording I waited for a real person, no one showed, I called out and still no one showed. So I said "Hello are you open?" This women came out of the back door where the delivery's go and said "NO WE ARE NOT OPEN and shut the door... This was done Rudely, UNPROFESSIONAL and uncalled for... Besides the fact that this place is a dump and Burger King should have better standards with Francise owners on upkeep, signage is in very poor condition, holes in the pavement that a car can fit in, law suite waiting to happen, this is nothing that just happened it has been like this for years, I try not to go there because of the condition but sometimes this end of town does not have much to offer, but after this morning, I will NEVER go back and I will be sure to let everyone know of this situation and not to go there.

We came inside to eat as we were traveling back home to Texas on vacation. The manager was yelling at her employees and cursing at them. It was so vulgar that we decided to eat in the car. She also came outside and was talking to someone on the phone and yelling and cursing while smoking a cigarette in the front with just sandals and socks on (no closed toe shoes). It was very inappropriate to talk to her employees that way, especially in front of customers. Borderline harassment.

It is in reference to my visit to Burger King outlet at ROPAR HAVELI on 03-06-2023. I wish to bring to your notice the unruly, arrogant, and non-professional behaviour and attitude of the staff. As per the display board, our order was ready for the pickup. When I went to pick the order, it was not there.

A guy named MANINDER was serving the order. I enquired about the order and mentioned that it is ready. He rudely told that so what, we will make it and give it just wait. What is the hurry? He was sarcastic in his behaviour. My order # was 732. At that time display was showing order 737 and 738 ready. When I enquired further, he said, “mil jayega” itni b kya jaldi he”, de denge”. I was shocked to listen these phrases. When I asked further, he started to argue and stare. After arguing for ten minutes, he prepared the order and left it there without ketchup and straws for the cold coffee. I asked for the paper napkins, he out rightly and rudely said NO, we do not have, these are finished!

I was so shocked and asked for the complaint box and the manager. Look at his attitude and behaviour, he said, I am the Manager. “Bolo kya kehna he? I am the in charge. I asked for complaint book. He said: write on this customers complement book. It was utterly disappointing. He was staring as if he will just come out and start hitting. Even, there was another guy standing beside him, he started to stare and said: “Koi problem he kya? Kya ho gya? Jyada takleef he kya (DO you have more problem?)?

More so, the staff was filling fries in the pocket with hand gloves and touching them directly. VERY UNFORTUNATE. Are these the standards of

Is this the professionalism of the BURGER KING outlet and their staff? I have been a regular customer of BK and had never experienced such behaviour of the staff.

If a franchise cannot run the store as per the standards and protocols of BURGER KING, so what is the compulsion to have such outlet and ruin the brand name of BK?

Thanks,

This occurred on 06-02-2023 at store #2112 @ 8:10 PM Order #131. We sat in line for 20 minutes, and no one answered the drive-through at all, saying anything, even when we spoke! When I finally got them to talk, they said it was not their fault, but a customer that was at the window refuse to leave. I asked them if they needed me to help them move them along and they said “could you please” … This should not be a customers job! And then come to find out three other people that were in line ahead of me hadn’t even placed an order. They just drove through thinking something was wrong with the speaker! We are backed up and walked in and come to find out what it was, was the guy at the drive-through window ordered ahead a $36 order! There were two orders and they only gave him one order while he paid for two and should’ve done the receipt! When the four of us that were waiting in the back of the line and never got waited on went inside , we waited for another 20-25 minutes before anybody could even take our damn order ! I don’t know what’s going on but an $18 order that a customer already paid on should not hold up 45 people for an hour before they can even place their order! You guys absolutely need to get it together because I could’ve hopped over that counter and made my meal quicker

A set of meals were ordered twice within the last 2 weeks. The first meal was okay, but second set of meals which were ordered about 3 days ago, 5/27 were not. The fries were fine and the soda, but the burger was really dirty. Dirtier than usual. It made me sick and I received a food poisoning right away after consuming the whopper with no cheese. It's been several days my body is aching and I can hardly move. The stomach is a big part of the digestive system, it is necessary that food is clean. So far I can identify with a few issues that could cause this problem. Counter tops not being cleaned, the bathroom and also the clothes.

02/2023 thru 05/2023 the manager at this store is harrasing a young prenant girl. This girl was working at least 30/39 hours weekly. She has missed a few days because she is high risk in her pregnacy. Had a dr excuse for everyday missed. Manager cut her to 11/12 hours a week, will not let her take a break. Will not let her go outside like others to smoke. Is harrasing her the whole time she is working with manager. I have read and printed the labor laws for pregnant woman and all this manager is doing is harrasment. I have contacted my lawyer to see what can be done and was told to inform company before taking any actions to see if it could be solved. This manager is telling other employees when this young lady leaves for maternity leave she will not be coming back to work in her store. Has told employee that the rayne la store is up the road go work there. This manager is talking all kinds of ugly things to others working there about this young lady. All employees are telling what is being said and are willing to write statements because this young lady is being signaled out. It is already hard to get people who want to work and here is a pregnant young lady willing to work and is being harrassed everyday she works. While speaking to manager the employee asked why do others get breaks and can go outside to smoke and not her the manager told her she is not worrying about what others do. This manager is kin to most of her employees and friends with most others. Why is she harrassing just this young lady?