Burger King

WARNING TO TRUCKERS & TRAVELERS AT N. CLIFF AVE., SIOUX FALLS, SD.

On June 10, 2023, I parked at Loves on N. Cliff Street, Sioux Falls, SD, and crossed the street to BURGER KING #4271, located at 5200 N. CLIFF AVE. At 17:34, I was the only customer at this BURGER KING location. I placed an order for 1 bacon double cheeseburger and 1 Rodeo burger. I received my order and crossed the street, expecting to enjoy a nice hot meal after a very long day. However, I was faced with a sandwich as cold as if it had been taken from the refrigerator.

I returned to BURGER KING and politely complained. The attendant responded, "What do you want me to do about it?" I politely requested, "Please replace it with two hot burgers." Right after he called it back, I decided I would rather have two Whopper Juniors. I asked the attendant, who just stood there staring forward as if in a hypnotic state, doing nothing. I inquired, "Aren't you going to inform the cook before he makes the other burgers?" He continued to stare off into space and replied, "It's too late, he's already making it." I said, "What are you talking about? It's only been 5 seconds." I pleaded, "Please, tell him to make 2 Bacon Whopper Juniors. Please!" He simply continued to stand there, waiting until AFTER the burgers were being assembled.

By the way, the patties were never grilled, no sizzling, nothing! They were just taken out of a drawer and placed onto a bun! That's when the attendant told the cook to make this into 2 bacon cheese Whopper Juniors. The cook complained as if I had ruined his weekend, and then changed the already made burgers into something else. As far as I'm concerned, I didn't get what I ordered.

Then, the attendant didn't know how to process a refund. He stood there, staring into space, causing a long pause. I asked, "Sir, what are you waiting for?" He replied, "I don't know how to refund to a credit card." I suggested, "Why not ask your manager?" He seemed afraid, like a kid telling his mom that he broke a window, but eventually went to get her.

When the manager arrived, I understood why he didn't want to get her. The woman was visibly angry, VERY ANGRY. She appeared as though she did not want to be there. It took her several minutes to process the transaction. When she finally did, she smacked her hand down on the countertop with my refund, then immediately turned away. There was no courtesy, no politeness, just a lot of loathing. If I had acted that way at my job, I would be fired!

I took my cold, unsatisfactory sandwiches back and microwaved them because I was hungry. However, I will never return to that BURGER KING until they replace the management!

Thank you.