British Airways review: Urgent: serious complaint regarding denied boarding and travel disruption

I am writing to express my profound disappointment and frustration regarding a recent incident during my attempt to travel with your airline. On September 16, 2023, at Hamburg Airport, Germany, I encountered a distressing situation in which I was denied boarding, solely based on my nationality, despite having met all the necessary criteria. This eligibility was confirmed by both the British Airways website and the UK government website:

British Airways website: https://www.britishairways.com/en-gb/information/passports-visas-and-api

IATA Travel Centre: https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm

UK Government website: https://www.gov.uk/check-uk-visa/y/syria/transit/somewhere_else/no

Regrettably, the airport staff denied me entry onto the flight. This unexpected turn of events has caused significant disruption to my travel plans, and I urgently request a full refund for my original ticket and a ticket to my next destination, Italy - Pisa.

The impact of this incident on my plans cannot be overstated, and I am left with no recourse but to consider reporting this serious misconduct to the authorities if the matter remains unresolved. I implore your immediate attention and swift action to rectify this situation, as it has resulted in significant inconvenience and distress due to your airline's actions.

I trust that you will treat this matter with the utmost seriousness and respond promptly to resolve the issue to my satisfaction.

Sincerely,

Mostafa Dada