British Airways review: Cancelled ticket from Gatwick to Bordeaux 18th September 2023.

FROM :

Email: marjori.durham @ gmail.com

Posted to you and emailed on 21st September 2023.

TO:

British Airways, Customer Relations (S506), PO Box 1126, Uxbridge B8 9XS

Royaume Uni.

Dear Sir/Madam

Bordeaux to London 15 Sept 11:05 –11.45

London to Bordeaux 18 Sept. 17:35 – 20:20

Confirmation number LIIVXR

I am sorry to have to write and complain to you about my cancelled flight. I made a flight booking on BA on 15 Sept from Bordeaux to London and a return flight from London to Bordeaux on 18 September.

Unfortunately Traffic Control France announced they were going to strike on 15th September. I was travelling to the UK to celebrate my nieces 25th Wedding Anniversary and needed to be there. Consequently I did not fly with you that day and booked a flight on another airline on 12th September to avoid any disruption to my plans - unfortunately I did not inform you of my cancellation.

When I arrived at the Booking In desk at Gatwick for my return flight on 18th September I was told my flight had been cancelled by you and without my knowledge. When BA decided to cancel my return flight why did not email me first.

I was shocked. I knew there was not another flight that evening. What was I supposed to do? I was told to go straight to the SkyBreak desk and arrange another flight – which I did immediately.

I explained my situation and bought a ticket for a flight the following morning on Flight BA2786 - 19th September at 05:40 departure time. I paid £241.17. I was shocked at the price. It was very high. I protested about this to no avail.

I feel sure BA would have profited when they sold my return flight ticket.

When I did get on the flight the next day – and being booked in on a Business Class seat – I found the plane had very many available seats in economy and they would have been cheaper, yet I was booked on the most expensive seat – why?

I am 79 years old and had to sit upright on a seat at the airport for the whole of the night. I was unable to sleep at all. Consequently I experienced very painful knees and hips, and swollen ankles as a result, and I was extremely tired. I am not a well woman and I did not expect to be treated in this manner.

I cannot understand why BA could not email me and tell me my return flight booking was cancelled. I am requesting an apology from you and a refund of the difference between your normal seat price and Business Class.

I look forward to your reply.

Yours sincerely,

Marjorie A. Durham.