Bob's Discount Furniture review: my fireplace doesn't heat up a very disappointed customer

I purchased a fireplace with Bob's in Wilkes Barre, also I purchased the goof waranty and that is a joke, no one no one has help I spoken to guardian no good results, it was not my fault my fireplace does not heats up that's the reason I purchased the waranty Brad has been calling me to see what results I've gotten I adv none, I want to put it very clear this waranty being sold is a joke many people are buying it and when really they need help no one helps BOBS definitely need to look into this I as a customer just want my fireplace looked at or replaced I can't believe what I have to go thru it's sickining please CEO someone get back to me .