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Bob's Carpet Mart Customer Service Phone, Email, Contacts

Bob's Carpet Mart
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1.8 5 Complaints
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Bob's Carpet Mart Complaints 5

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L
5:34 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The installation crew did a nice job. Then they left four boxes of unused flooring in my garage. Large, heavy and in the way. When I asked to return/refund, Todd said it was a special order and won't refund it. At the time of sale, Todd boasted how popular the item was and how he sells so much of it. It's over 108 sf, enough to do another room in excess of...

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ComplaintsBoard
S
8:02 am EDT

Bob's Carpet Mart flooring installers/contractors ripped off

We are a contractor for bobs carpet - to all contractors.. Stay away from this "company"

Everything is a chargeback, they will steal your hard working money.

We have a couple of crews that we send out to do work for this "company" mind you, customers are paying $2.00+/sq ft for installation and the contractors are only making half of that. If anything goes wrong, even 18+ months later they will charge you for the materials and the installation that you did. While they aren't coming out of pocket to cover any of the cost! So they have this wonderful "warranty policy" that really the contractors are having to pay for, not them. I get it, customer isn't happy.. And the customer is always right.. So as a company the cost should atleast be split with the company, because yeah people do make mistakes. Very unfair company, with local contractors. Do not do business with them

& don't even get me started on this "escrow money" the withhold every check - that you will never receive.

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G
8:32 am EST

Bob's Carpet Mart Peeling laminate

In November of 2014 we purchased carpet and laminate flooring from Bob's.Within 4 months we noticed that the laminate was starting to peel.We also had some minor problems with the carpet.I contacted Bob's and told them about the problems and they said they would come out and look at it.After playing phone tag with them for over 2 months their manager finally came out to look.Almost immediately after seeing the problem with the laminate he shifted to the minor carpet problems and spent the next 1/2 hour me showing how to fix the tack strip etc.and didn't want to talk about the major laminate problem.He also told me that the laminate had a 2 year warranty in passing as if to placate me until he could get out of the house.By that time i was not in the best of moods and couldn't wait for him to leave.Recently i contacted them again(within the warranty period) and they agreed to come out again.Today they came out to inspect the floor.The first question they had was who had come to look at it the first time.I told them i didn't remember his name but that they should know who was managing their store at the time.Of course they didn't know who was managing their own store at the time so they couldn't talk to him.(BS.)The final result was that the Swiffer Wet Jet that we may have used 8-10 times had ruined the floor so there was nothing they could do for me.My question to them was why we weren't told to not use that product when we purchased the laminate or when they looked at it the first time.Their only answer was in the future they should train their sales people to mention that at the time of purchase.I said that's fine but why didn't their manager bring it up when he came out to look at the problem in the first place.They had no answer me for me.In the long run we feel like we have been totally screwed by this company.

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Is Bob's Carpet Mart Legit?

Bob's Carpet Mart earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Bob's Carpet Mart to be a trustworthy company. Although there's a 20% resolution rate for customer complaints, which deserves attention, Bob's Carpet Mart is known for their high standards and safety. If you're thinking about dealing with Bob's Carpet Mart, it's wise to check how they handle complaints.

Bobscarpetmart.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bobscarpetmart.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Bobscarpetmart.com you are considering visiting, which is associated with Bob's Carpet Mart, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Bobscarpetmart.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The bobscarpetmart.com may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
S
7:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bob's Carpet Mart, 2400 22nd Avenue North, St. Petersburg, has the worst customer service that we have ever encountered. Friends that I have spoken to (unfortunately after we spent $2800 for laminate floor) agree saying: a) no one acknowledges you when you walk into the store, b) the manager, Jeff, is extremely condenscending, c) getting help from Bob'...

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M
5:15 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I don't know if this is a consumer complaint, but I think people should know about this company. My husband worked for them, despite being warned by other installers. They retained a large sum of money from his check in what they call "escrow" to insure any work that he did for them, he was told that he would get the entire amount back since all of his work...

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Overview of Bob's Carpet Mart complaint handling

Bob's Carpet Mart reviews first appeared on Complaints Board on Jun 11, 2008. The latest review Installation of wood flooring was posted on Feb 25, 2021. The latest complaint extremely poor customer service was resolved on Apr 06, 2012. Bob's Carpet Mart has an average consumer rating of 2 stars from 5 reviews. Bob's Carpet Mart has resolved 1 complaints.
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  1. Bob's Carpet Mart Contacts

  2. Bob's Carpet Mart phone numbers
    +1 (727) 573-4458
    +1 (727) 573-4458
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    +1 (727) 571-9998
    +1 (727) 571-9998
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    +1 (727) 785-9005
    +1 (727) 785-9005
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    More phone numbers
  3. Bob's Carpet Mart address
    10815 US Highway 19 N, Clearwater, FL, Clearwater, Florida, 33764, United States
  4. Bob's Carpet Mart social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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