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BlueMountain Customer Care Service

BMA Holdings, LLC.

One American Road
Cleveland
Ohio
United States - 44144

Customer Support Phone Numbers

Phone:
+1 888 254 1450 0 0
Work days:
Mon9 AM - 5 PM
Tue9 AM - 5 PM
Wed9 AM - 5 PM
Thu9 AM - 5 PM
Fri9 AM - 5 PM
SatClosed
SunClosed
 

BlueMountain Complaints & Reviews

Bluemountain / Fraudulent charges!

Be
Bella on Jun 20, 2016
Recently I found out that someone was fraudulently charging my card! When I contacted my bank and explained the situation they starter investigating who the scammer was and fount out that these charges were made by BlueMountain. I never ever heard anything about this company and never used...

Blue Mountain Greeting Cards / Free trial period (not likely to be free)

Sr
Sr. Bob on May 18, 2015
Seven day free trial period is impossible to keep from being billed on credit card. Many other complaints like this. Company is currently owned by American Greeting Cards, a company taken private in 2013. In 2013 they published: AMERICAN GREETINGS CORPORATION CODE OF BUSINESS CONDUCT AND...

Bluemountain.com a subsidiary of American Greetings / unauthorized charge

54
541janice on Mar 2, 2015
I wanted to send a "talking" birthday card online to my 81 year old mother since her birthday had snuck up on me and was all I could offer her in a timely manner. The ONLY price I ever saw while on bluemountain.com was for $3.99 (which was for a month's subscription.) I went ahead and...

Blue Mountain Greeting Cards / continuous billing

Sb
sb222 on Apr 29, 2013
I signed up to produce ONE card for my wife not be billed continuously for 3 months which I just discovered on my credit card. What an underhanded slimy company. Customer service will not refund the charges even though there has been no activity on the account. Run away from these people.

BlueMountain ecards / Continuous billing despite cancellation

Sh
shayna99 on Jan 3, 2013
I cancelled my trial membership in time and had the first wrong charge reversed, then was assured my account was cancelled. I have been billed 4.99 every month since. Bluemountain admits in an email that I cancelled in Feb 2012, but denies charging me even though my account is still active...

Blue Mountain Cards / Blue Mountain Cards Subscription Fraud Scam Alert

Al
Alistair1 on Jan 3, 2012
I signed up for the bluemountain.com ecard service, canceled my subscription within the trial period to avoid being charged, and was charged anyway. This is a complete scam. I wasn't able to remove my credit card, so I am having to dispute the charges and will probably have to get a...

Blue Mountain Greeting Cards / Customer service sucks

Lg
Lgreenberg on Nov 11, 2011
Blue Mountain business practices are very sleazy. They offer "trial" memberships that convert to paid in 7 days without notifying you and are non-refundable. My husband signed up when he couldn't remember the password for our existing account. Now we have two accounts and blue...

Blue Mountain Greeting Cards / Rip off

Ca
Castlepotter on Nov 8, 2011
I signed up for a one month "free" trial on 11th June 2011. I had to pay $3.99 for a month to get this "free" trial but decided to go ahead anyway. Now (24th june 2011) I have logged on to try to send a card and I am stuck in a loop where it keeps taking me back to the subscription page...

Blue Mountain Greeting Cards / Deceptive practices - unsubscribe option

Kh
Khenriques on Oct 31, 2011
While trying to send a card at Blue Mountain I was sent to a page that looked like a log-in page but was actually a sign up for a "free trial membership". When I tried to back out and send the card again I was sent back to that page. I sent the card and have been trying all afternoon to...

Blue Mountain Greeting Cards / Fraud

Si
sigersonholmes on Sep 25, 2011
Three years ago my wife signed up for BlueMountain.com and used their service once. In the mean time she forgot about them until last month when I discovered what was going on and we decided to cancel her subscription, except that you can't do it. You have to call a "membership...

Bluemountain.com / Scam

Ce
cehenrich on Sep 6, 2011
I signed up for BlueMountain.com one evening very late at night to send a card to my cousin who is ill. I searched for free cards and blue mountain came up. I went through all the decisions of selecting a card and provided my credit card info. I realize that was MY mistake, but I wa...

Blue Mountain Greeting Cards / Bad service

Re
reibon on Sep 2, 2011
It took me 45 minutes to send an email because everytime I tried to send it, I got a message back saying that I couldn't send a message with a URL, which my email DID NOT contain. I was unable to reach a live person on the phone and when I tried emailing them to ask about the problem...

Blue Mountain Greeting Cards / Stay away

Se
sealkon on Aug 31, 2011
If you are having trouble contacting anyone for support, call blue mountain and select SIGN UP FOR A NEW ACCOUNT. THIS IS THE ONLY WAY TO GET A LIVE PERSON ON THE PHONE. Yell and scream at them about how angry you are and they will eventually give you a refund. They will tell you that the...

Blue Mountain Greeting Cards / Make it very difficult to cancel account

Ti
tinyblinx on Aug 25, 2011
They continued to charge me after I canceled my service. As others have observed it's nearly impossible to communicate with then directly. So I'd like to share some hard won information- the contact information for their CEO: Josef Mandelbaum +1.216.252.7300 josefm@ag.com Chief...

Blue Mountain / Cancel Membership

Hf
hfdmcobb on Aug 13, 2011
I signed up for the 14 day free trial subscription for Blue Mountain. I block cookies ordinarily, but to log-on I had to change my settings. I set it up to accept First Party cookies and Prompt for Third Party. There had to be something like 50+ Third Party cookies. So of course I want to...

Blue Mountain / e-giftcard

Et
Ethel M. Barr on Jun 5, 2011
I sent my son a Birthday Card on May 6th with a gift card for $25.00 . Blue Mountain had to receive authorization before they could send it out. The next day, May 7th, I got an email that all was checked and they would mail it out that day. He received it on May 8th. He saw it had a gift...

Blue Mountain eCards / Unable to contact customer service/scam

Ms
Mspamela1220 on May 7, 2011
They advertise free cards, which they have, then offer an upgrade 30 day trial period. I signed up, gave CC info, then sent a couple of cards. A couple of days later I called and cancelled (this is only option for canceling) received verbal confirmation but no confirmation code. Then I...

Blue Mountain Greeting Cards / Unable to cancel subscription

Le
leckavrea on Apr 4, 2011
I signed up for a one week trial on a Saturday, 19 March. I found the selection of cards poor and could not find suitable cards on the two occasions that I tried to use the service. On Saturday, 26 March I went online to cancel my membership only to find that you cannot cancel the...

Blue Mountain Greeting Cards / Unable to cancel membership, unable to stop charges

La
Laura Efferson on Mar 14, 2011
I signed for a free trial with intent of subscribing for a year, gave my paypal information, they have charged my card and now I have no access to the services of the cards...they say I am not in the system. I cannot access them through the 800 number no way to access an actual person the...

Blue Mountain eCards / falsly billing people unable to contact customer service live person

Mf
M.FAUST on Jan 19, 2011
i have been billed for a service i did not pick or choose. i was unaware of what went on until i receive my bank account statement. i have tried to contact blue mountain .com to inform them of their error and get my money back, you are not able to contact live person and automated system just keeps kicking you out...system. SOME ONE PLEASE HELP

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