BioTrim Labs / SlimLivingClub.com
reviews and complaints

Hi,

I had purchased the Trim fit and still did not receive delivery of it. The money was deducted off my account but I didnt receive the product.

Also they advertise products and when you pay for it, they deduct 2 x the value and they do not want to respond to the emails . That is just false advertising.

I have purchase 2 different products and yet to receive them.

I ordered testoultra on the 15 february 2022 at the amount of R1800 for 3 bottles.After payment i receipt confirmation of payment.I was also told that my parcel is been prepared for shipping.After a month i emailed the support dept.They told me that my parcel has arrived in my country.They send me a tracking number that was invalid.

I emailed them complaining about that number .They just say they will send a parcel in the next 7 to 21 days. After 2 months i told them to refund me.Now they do not respond to emails.

Can you please help get my refund

Not only did Biotrim Labs debit 6 x the amount quoted off my credit card, they added my credit card as a subscription so that a monthly amount would go off without my knowledge. The huge amount initially debited has now gone out of my account and I have not received the products from Biotrim Labs. They are scamming people out of money and do not reply to any emails or any kind of contact.

I placed an order as the product was marked off to an affordable price. My money was deducted from my account, much more than the advertised product! I asked them to rather give me the 85% refund and to date, no one properly responds to the customer request, only automated replies and zero helpfulness! The service experienced is beyond pathetic and I really will not stop until I get my refund

Saw the ad on Facebook at first and thought it was asscotiated with Holly Willoughby…Decided to buy two pots to get one free at £70. The following day I noticed that £123 was taken from my Wife’s CC. This was about a month ago and after more than 20+ emails I have had no response. My Wife Angela’s order number is 130062A687. I started checking on Instagram, Twitter where they also advertise while checking on Trustpilot to see that they’ve been stealing lots of other peoples money but overcharging peoples cards and not refunding the money. I have reported to Action Fraud but nobody including Social Media will do anything about it so I am putting copies of all bad reviews I can find on social media every day but still no response…. plus am still sending even more emails. And, I even emailed Morning Live on BBC. It’s about time these crooks were stopped but I’m just one person…and all this for £53.

I am an intelligent woman - but today I was scammed for the first (and last) time. I opened an advert in Facebook for Keto Extreme Fat Burners and because it had a photo of a well-known doctor and diet guru in South Africa, I fell for it. I opted to for the "buy 2 get 1 free" offer at R695 a bottle. No delivery fee was indicated at any point and it stated free delivery - so I should have only been charged R1390.00 - but a whopping R2460.00 was immediately taken from my bank account. I emailed BioTrim straight away insisting on a refund and I am disputing the transaction with my bank. This is FRAUD!

I have done everything you asked. Our Postal service clearly stated that this parcel is not in South Africa. Please look at your tracking number, etc. THERE IS NO MOVEMENT FROM THE ORIGINAL HUB FROM 22 JANUARY 2022. THIS HAS BEEN 6 MONTHS FROM 30 OCTOBER 2021! PLEASE SEND MY PRODUCT VIA DIRECT COURIER TO MY DOOR. PLEASE ESCALATE THIS TO THE OWNER OF BIOTRIM. HE IS CLEARLY NOT AWARE OF THE LEVEL OF SERVICE OF HIS COMPANY.

Date on incident 8 April I was looking to order keto advanced and the different types of price and package when by cell phone goes off with 3511.00 of my card it didn't even take to safe place to order or ask for authority just went off this is very unethical please reverse that or 1E00411F65 if you login to site to cancel you cannot find that or where your order is sitting to cancel very disappointed candy

Hello dear .. My name is Dansizer Ndou

I order them on 03 March 2022 .. they had delivery so I want cancel delivery right I need return my money R1000

Thank kindly

Dear Sir,

I have ordered the TestoUltra 6 bottles on the 19th December 2021 it was confirmed that the package will leave on the 22th December 2021 and since then still no trace of products and no reply from your side. Please refund my money back . I am worried cause its is more then a month now and still no trace of the product

TICKET #7BB00-5D047

Regards,

Edward Sampson

Good day, on 13 January2022 I order Keto Extreme pills for R3000+. I did not see it was R1000 per bottle it was a special and I only saw the R550 special price. buy 3 and get 2 bottles free. It is too expensive for me. I cancelled it on 13 January 2022 at 12:54 pm. my email address is [protected]@gmail.com no one came back to me there was only a space where I could type in cancel. It is a lot of money. Please refund me. My cell is [protected]. I paid with my Visa card
My address
Maria Manuel
482 Sederweg
Bella Vista
6837, Western Cape

I have ordered testo ultra onlne from biotrim laboratories. Amount was USD19.88
After they deduct the payment i i saw that they DEDUCTED USD212.05
I need my money back please help i had no money for Xmas. So please help me.the biotrim laboratories email does not even work im getting error messages.i beg you to resolve this asap.regards Alphonzo Pienaar

Price of Product that i ordered (testo ultra) was not deducted USD19.88
INFACT USD212.05 WAS DEDUCTED.
PLEASE REFUND MY ACCOUNT
[protected].I WOULD REALLY APPRECIATE IT IF IT CAN BE DONE ASAP..AS I HAVE NO MONEY..PLEASE DO THE TRANSFER.
MY NAME IS ALPHONZO PIENAAR..I THOUGHT THAT YOU ARE REALLY GOOD COMPANY HELPING MEN WITH ED..SO PLEASE ..MY E-MAIL ADDRESS [protected]@gmail.com
CELLPHONE NUMBER [protected]
REGARDS

Cdelarey holtzhausen my adress is 56 garrit marrtis berry hertzorg park i order testro ultra i need to cancel it, i need my money by tonight please they said it was only 479 they took all my money i cant pay my rent

I have requested an address to return this product but after a week, I have not received one. I want to return them before the 30 days expire as we want a refund on the five remaining unopened bottles.

My husband ordered one bottle of TestoUltra, but was charged for six (although we did receive six). It was much more money than we could afford as pensioners.

Also there is nothing on this website which states that this product does not work for men who have had their prostate removed because of cancer. Simple reason, a man who has had this surgery cannot get an erection, and this product will only help a man maintain an erection for longer once he gets one (or so you claim)

Purchased Keto Advanced Fat Burner on 06/05/2021. Website indicates 4 weeks delivery period. Queried status of delivery on 22/06/2021. They responded by asking me to confirm the delivery address, which I did.
"Please confirm if it is correct. If it is incorrect, we will update your information and send you an order immediately."
I thought that Covid or Customs probably caused delays, hence I waited another 4 months before asking on 17/11/2021:
"I still have not received my order and it had now been 6 months. Can I please get a refund?"
Their response:
"We are sorry to hear that you have not received your package; our records show that your order has been shipped.
Now that the legal refund deadline has passed, you are no longer eligible for a refund or replacement because your account has been deactivated and archived and is no longer accessible.
We apologize for any inconvenience."

How can they be absolved if they have not delivered the product?

Order Number: 77D00-60985
I have order the following on 19.09.2021. I received an e-mail on 03.11.2021 that my order is on its way with a delivery number ASL20210920ZA5473077 stating that delivery usually takes 14 -21 days, by due to high demand delivery may take 3 - 6 weeks. Needless to say I have paid the full amount of R4.308-00 and my order was the following: 6 Keto Extreme Fat Burner and 1 Biotrim Premier and I received confirmation that my order will be shipping on 22.09.2021. More than 6 weeks have passed and I don't received proper feedback as to where my order is. I only received 1 bottle extreme fat burner. I must say I will not recommend this product even if it's working because the response and service I received is pathetic. I have forward about 7 e-mails to [protected]@BioTrimLabs.com by not feedback. Can you please refund me because nobody will accept this poor service.
Thanks

I have been waiting for over 2 months now. They have taken my $300 and I have never had a single reply!

Extremely upset, these people are scammers - Do NOT purchase anything from Bio Trim!

Here is my confirmation : Keto Advanced Fat Burner Confirmation (#3D001F1113)

Below is the reply email when trying to mail these scammers!

***PLEASE DO NOT REPLY TO THIS EMAIL***

Thank you for your email inquiry. This account is an auto-responder service so please do not respond to this email because you will not receive a response. If you need further assistance, please contact the appropriate department below.

Where is my product?
All orders are processed the next business/working day. But since we ship internationally, please allow 10-14 business/working days to receive your product. Due to the holiday season, we are experiencing higher order volume which may further delay your delivery another 5-7 business/working days. If it has not been at least 4 weeks since your order was placed, please do not contact customer support as there will be nothing we can do for you at that time. However, if 4 weeks have passed and you still have not received your order, please email us at [protected]@biotrimlabs.com.

There is a problem with my payment, what should I do?
All issues involving billing or payment should be directed to [protected]@biotrimlabs.com.

What are the ingredients? How much should I take?
We offer a variety of products for various needs. Information about each product can be found here: http://biotrimlabs.com/contact.

I have other questions about your products, where should I go?
Please refer to our company website (http://biotrimlabs.com/contact). This website will answer most, if not all, your general questions about our products.

Regards,
BioTrim Labs Support

Hi I placed an order for a two months supply with a 40 percent discount and an amount of R2460 was taken out of my bank account. I queried and no feedback . I need to know what I was charged for and I want my money returned to me please cancel the order. I need some feedback from someone as I think this is a fraudulent website which seems there is nobody giving any feedback.

I ordered some weight-loss pills in June, even now I haven't received it. They always email me that the delay is caused by
Customs. They haven't got back to me since and it's always me who email them to follow up. They have a live chat link which I used to interact with them but as for now the link is no longer working. This has cause a huge fight between me and my partner because we saw a special of 5 bottles which we ordered due to the saving