Belfast City Airport review: passengers service

Dr Teresa Bisikiewicz, Teresa Krawczyk 57 Westland Drive, PO13 8GH [protected]@yahoo.co.uk
Flybe Airlines Complaint Department
Belfast Airport Complaint Department

On 06 May I and my friend Teresa Krawczyk had wished to fly from Belfast to Southampton by Flybe having attended a Medical Conference.
You:
1) Changed our flight time from 14.20 to 13.20 but the local airport staff confirmed, wrongly, that the flight was at 14.20!
2) Checked me in at the Flybe check desk at 12.10
3) Took my luggage and then (very kindly) removed it from the plane when we did not turn up at the boarding gate.
The airport audio announcements about the allocated gate were not made at all (!) Announcements were unclear (passengers were totally confused due to poor quality announcements). Information on the departure boards was late or NON- existent. This also happened with our next flight, booked on the same day, to Heathrow. There was
1) No audio announcement.
2) No information about which gate, audio or on the information boards
3) Passengers were left to their own intuition ( they / we approached the gates to find out which gate Aer Lingus was boarding for the flight to Heathrow.
This was disgustingly chaotic and unworthy of a 21st century airport. We missed our flight to Southampton whilst sitting at the airport! This is just unacceptable. Flybe staff and Airport Services were not co-ordinated with dissemination of information. This is not the one of the biggest airports, where is not possible to call passengers by name. We needed to buy, as a result, other tickets, at the cost of 129.98 pounds, to LHR. We had to be collected from LHR and driven to our South Coast destination. This cost another 80 pounds. We are very frequent air passengers (flying monthly) and we are familiar with airport rules. At the Belfast airport we met an unacceptable amount of disinformation, poor quality audio announcements and just simply, negligence of passengers’ needs. The loss of our time, money and stress caused was due to those failures, on your part, to take us to Southampton .
I estimate you cost me 209.98 pounds .What do you intend to do by way of recompense? We are awaiting your rapid response before. We do not wish to contact eventually Ombudsman as yet.
Yours Faithfully Dr Teresa Bisikiewicz, Teresa Krawczyk Attached: Flybe original flight, changed flight email, Aer Lingus booking . boarding passes