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Bath Fitter Customer Care Service

Bath Fitter, Inc.

102 Evergreen Drive
United States - 37172

Customer Support Phone Numbers

1 800 892 2847 0 2
+1 855 228 4900 0 0
+1 866 472 3504 0 0
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Bath Fitter Complaints & Reviews

Bath Fitter - British Columbia, Burnaby / Bathtub installation / Warranty / Customer service

Ivania Chavarria on 2016-04-20
We had an installation done in the summer of 2015. When the sales guy came to my house he had no issues taking my money and letting me know who great of a company it was and if there was ever any issue that they would take care of it. Fast forward to February 2016...I called the company...

Bath Fitter - Maine, Portland / Not the tub I wanted

Tiffany74 on 2016-03-31
I ordered a 60" soaking tub. In order to install, the installers took out an unnecessary wall in my bathroom (which I begged them to take out) and built a new half-wall that would contain the new tub. However, when the salesman first measured, he had no way of forseeing that there was a...

Bath Fitter / Tub, base and wall-acrylic

Lee Mang on 2015-11-01
Salesman came to house 6-10-2015. Will save that story for another time. Order would take 6-8 weeks. At six weeks received a call to say end of August. Got that straightened out & amazingly was ready 8-5-15. OMG, it looked as if I tried to install never having done this before. The tub wa...

Bath Fitter / Shower Panel Door Exploded - Charging me to replace!

Reviewer46752 on 2015-10-13
We purchased 2 Bath Fitter tub surrounds with 2 sliding shower doors (4 glass panels) that were installed in the hallway bath and master bathrooms on May 27, 2008 for $4, 100.00 by the Milford Ct. Store. On October 1, 2015, out of the blue, I heard a deafening crash coming from the hallway...

Bath Fitter / Deposit

John chfd on 2015-09-03
I put down a deposit for a shower installation. No installation date was set. When BathFitter called to set a date for installation I told them I wasn't interested in a bathroom shower update any longer due to job loss. I sent several letters to them requesting my deposit back. Instead of regarding...

Bath Fitter - Connecticut, South Windsor / Wrong information

Reviewer27184 on 2015-08-19
I was told by Bath Fitters when I called to set up the appointment that they would do everything except the floor in my bathroom. When the Rep came out, he informed me that all they do is the tub/shower conversion to their method, and that is it. I wanted that, plus ceilings and walls done...

Bath Fitter - Ontario, Brampton / Terrible Service

Sheldon Watts on 2015-07-29
The caulking has turned yellow with in the first 12 months. Bathroom now looks terrible. Warranty says only covered for 3 months. They offered to sell me more of this crappy caulking and fix it myself. But refuse to warranty the materials used. Expensive waste of money. I would recommend...

Bath Fitter - Alberta, Calgary / damaged personal property

Carrie E on 2015-03-23
During the installation of a bathtub removal and shower install by Bath Fitters on January 10 and 20th, 2015, not only was the install done terribly and had to be redone by another installe 3 weeks later, they damaged our brand new bathroom vanity and the footboard of our bed. We've...

Bath Fitter - New Jersey, Hackettstown / Poor quality product

Michelle Tierney on 2015-03-20
I regret ever purchasing this product. We initially bought into it because of the ease and convenience of the installation in one day. The installer did a good job and the bathroom looked nice and shiny for about the first 3 or 4 months. Now no matter what I use to clean it it never shine...

Bath Fitter - New York, Copiague / installation

FPY on 2014-09-11
I got a liner replaced in July of this year. Great installation except for a gash by the drain. Sent the Long Island outfit of BF photos and they assessed that the liner had to be replaced. Three weeks later, last Monday, a tech with the new liner arrived. He was about half hour late...

Bath Fitter / Will not honor lifetime warranty

dsb1252 on 2014-04-29
Contacted the Bath Fitter in Livonia, MI. concerning the silicon caulk separating from the wall and tub and the black mold in the caulk. I was told by the person on the phone that there would be a $75.00 charge to replace the caulk. The information I received on the flier supplied by the...

Bath Fitter - Florida, Fort Myers / Shower walls

Joan Ptarcinski on 2014-01-12
1) Maureen (sales person) came to condo to give a quote on redoing shower walls in our master bathroom. She asked what my important wants were. I said no moldings very little silicone and no seams if possible on walls, one wall had a bulge in it and she said it was not a problem the...

Bath Fitter - Texas, Arlington / Failed to deliver what they promised

aptucker on 2013-04-27
We met with a Bath Fitter sales rep who guaranteed us they would complete the work of installing a shower in our upstairs bathroom in one day. After taking measurements, the sales rep left our house and said someone would be contacting us to set up a time to complete the job. After more than...

Bath Fitter / Grim business

mato636 on 2012-11-20
Bathfitters Company is doing grim business. They tried to get more money that used to pay. They call you and play with your emotions. They threaten you and persuade to pay immediately, without time to think. They can’t behave like that with honest people! It is ridiculous!

Bath Fitter / Hate them

KLon on 2011-03-01
From day one I have been lied to by the company bathfitters. I have worked for them for 3 months and get lied to at least once a week. The hours suck and my boss needs to get her head out her ***. The other employees constantly call off so am always being called in. I actually follow the...

Bath Fitter / Lies

Jenkies on 2011-02-24
2 months ago we had Bathfitters install a shower with surround wall. The salesman SWORE that nothing would stick to the walls as long as we didn't use bar soap, which we don't. We do have well water and was concerned about the rust, he reassured us several times, that...

Bath Fitter / Does not stand behind their product, their installation was bad from the beginning

Rosepuz on 2011-02-09
The walls surrounding the tub pulled away from the walls from the beginning, the service man said not to worry, we have a life time warranty, when we called a few months ago they said we need to pay 400.00 to fix their poor installation. We had a new tub & wall surround installed 7 year...

Bath Fitter - Maryland / refused to give an estimate unless spouse was home

I called Bath fitters on Monday 10/04/10 to schedule an estimate for our bathroom, I had to give the girl my address 3 times and my phone 3 times before she got it right. On 10-04-10 Bath fitters called a co worker of mine since his phone number is close to mine. Then I called and complained and...

Bath Fitter / Scammed single mother with handicapped child

Alison on
BathFitters SUCK and they are criminal. They recently scammed my sister a young mother with a handicapped child. Told her the child was getting sick from mold and charged her an outrageous price to clean it up. When she tried to get out of contract they threaten to sue her and charge her...

Bath Fitter / Bad treatment

KenG62 on
As a former employee, it was the worst experience of my life. Good luck to new employees. They change every 3-12 months, whether you're good or not. The only ones who stay are the mokena bunch. This is a horrible company!!! The product is cheap and not installed properly most of the time. I have to be honest (not angry).

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