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Bartleby.com
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Bartleby.com Reviews 106

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12:00 am EDT

Bartleby.com Mixed Experience with Bartleby

As someone who values accuracy and reliability in academic resources, my experience with Bartleby has been mixed. While the platform offers a vast array of textbook solutions and a 24/7 Q&A library, the accuracy of the answers provided has been inconsistent. Some answers were inaccurate, leading to frustration and wasted time. Additionally, the subscription model and billing practices have left much to be desired, with reports of unexpected charges and difficulties in obtaining refunds. However, the platform's potential to assist students in understanding complex concepts is evident, especially with the availability of subject matter experts. Overall, Bartleby has the potential to be a valuable resource for students, but improvements in accuracy, billing transparency, and customer service are necessary for a more positive user experience.

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  1. Pros
    1. Extensive research database
    2. Expert homework assistance
    3. Citation tool included
    4. 24/7 customer support
    5. Affordable subscription plans
  1. Cons
    1. Limited academic resources compared to rivals.
    2. Subscription model may deter casual users.
    3. Not as widely recognized as Chegg or Course Hero.
    4. Fewer tools for STEM subjects than competitors.

Bartleby.com Complaints 105

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6:42 am EDT

Bartleby.com The premium subscription.

I began a free 7 day trial for Bartleby.com to access some information to help with an essay. I was dissapointed with the service, finding the published essay pretty useless and simple. Having read a few of the essays, marked the highest I realised that there was no use in continuing using the platform. After the week I had forgotten about my subsciption and I have now been charged £30 for another whole month even though it is very unclear that this is how much it costs. It says online that it costs $9.99 so I do not understand how this has translated into as much as £30.

Desired outcome: I am very dissapointed by the service and I am confused by the charge I have received. I would appreicate a response and I am requesting a refund of £30 on the grounds that the fee is unexpected and the service is not worth the amount.

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2:17 am EDT
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Bartleby.com Subscription

Don't ever subscribe and enter your personal card detrails on Bertleby. I have charged twice for the same subscription on the following day that I signedin. I gave all the transactions details I got from my bank to them but they very irresponsive and they said did'nt do it from their side. They are cheating by taking unauthorize money from our card. Not recommended.

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10:29 am EST

Bartleby.com unknown subscription charged to my card

I received an email on Sunday, November 6th, 2022 notifying me that this company was going to be charging my card for my subscription to the service they provide (i don't know what that service is) and when I tried to cancel, there is no account for me. I would remember if this was something I signed up for, and I never signed up for this. The only communication I have with this company is them letting me know that they were going to be charging me for their services that they are not providing.

On November 14th, 2022, I was charged $14.99 from them and this was 100% an UNAUTHORIZED debt charge.

Desired outcome: I need to be refund the $14.99 they stole from me and they need to delete ANY information they have regarding me.

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Is Bartleby.com Legit?

Bartleby.com earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Bartleby.com to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Bartleby.com is known for their high standards and safety. If you're thinking about dealing with Bartleby.com, it's wise to check how they handle complaints.

Bartleby.com has registered the domain name for bartleby.com for more than one year, which may indicate stability and longevity.

Bartleby.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bartleby.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Bartleby.com you are considering visiting, which is associated with Bartleby.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Bartleby.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Bartleby.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Bartleby.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 105 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Bartleby.com has a strict no-refund policy for all purchases, and any attempts to dispute a charge with the credit card company are met with evidence of the policy. This prevents many chargebacks, but also results in dissatisfied customers who feel they have no recourse.
  • Bartleby.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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7:24 pm EST

Bartleby.com Unauthorized debit card charge

My first time ever hearing about Bartleby is from a fraudulent debit card charge that appeared on my account. Contacting their customer service is next to impossible, and once you DO get someone, they can't do anything since you don't know the member account that used your card. They don't care as long as they're getting paid. You're better off disputing the charges through your bank and taking care of it that way.

Desired outcome: I would appreciate a refund, but it's unlikely to come from this company.

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8:58 am EDT

Bartleby.com Bartleby charging an amount I did not agree to

I cancelled my subscription, same day I purchased it and have been getting charged 29.95 monthly, no email to warn me. I even removed my card from my account yet they still charge me.

Desired outcome: Refund for everybody in this same situation because I'm not the only one. If I had the money, I would file a lawsuit for their unethical practices.

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8:29 pm EDT

Bartleby.com Bartleby

I’m being charged 10 dollars despite never even signing up for this service or even making an account, I tried calling and their phones are shut down. This is an outrage.

Desired outcome: Refund

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6:09 am EST

Bartleby.com Unauthorised subscription charges

I have been charged for services I have not used or signed up for and I would like a refund please. I believe this is fraudulent. I did not request to use your resources and I have been charged three times in the last three months for absolutely nothing. I am very unhappy about this and I insist that it is rectified urgently!

Desired outcome: Refund

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3:43 pm EST

Bartleby.com Unauthorized charges

I had subscribed to Bartleby Research and paid $7 for 7 days trial, then it was going to be charged monthly if I did not cancel. However, there was not an option to cancel in my account, which has led to US $29.95 being charged to my account.
Hopefully, this can get resolved and I won't have to cancel my card. It is unethical to have a promotion with an opt-out offer where, due to your technical difficulties on your site, it is not available to the customer.

Desired outcome: Refund

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8:52 am EDT

Bartleby.com Unwarranted Subscription

I woke up to a charge of 29.5 USD. This is really disappointing because I only registered for the 2 day subscription

Desired outcome: I want my money refunded

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10:47 pm EST

Bartleby.com Ads

That girls voice in the ad on YouTube is so incredibly annoying. I'm never going to use Bartleby bro. I pay for chegg, it's worth it. Get that annoying lady off my phone, thanks

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4:05 pm EDT
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Bartleby.com I am complaining about the speed of getting answer

Greetings,

I am here to complain about the speed of getting answer. I have paid for it and I didn't get the answer in the time, this doesn't help me out. I'm running out of time while waiting for the answer. I hope the problem can be solved.

Thank you.

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6:29 am EDT

Bartleby.com i want to cancel my subscription

i want to cancel my bartleby subscription

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10:49 pm EDT

Bartleby.com Charged after cancelation

Received an email January of 2021 that my subscription had been canceled successfully. I Have now been charged 6 times at $9.99 a month and had to cancel AGAIN. I don't not want my card on file with this website.

Desired outcome: Refund.

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Elizabeth_24
San Jose del MOnte, PH
Aug 18, 2021 1:58 am EDT
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This is also my situation. What did you do with this? Can you please tell me what you did to resolve this problem?

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1:26 pm EDT
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Bartleby.com Registration difficulty

While registering myself as bartleby expert I am not getting subject options for selecting the preferred subject expert. This is happening since today morning. What should I do now?
I am attaching the screenshot of the issue what I am trying to describe. Instead of giving subject options blue underline is being shown.
Kindly look into the matter and do the needful as soon as possible.

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4:11 pm EDT

Bartleby.com Fraudulent Charges

Who in the heck are you ? I never heard of you until I checked my bank statement and see that you've charged my bank card since April 2021 for $4.99, May for $9.99, June for $9.99, July for $9.99. I have contacted my bank...Resolution...return my money !

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10:37 pm EDT

Bartleby.com Subscription

I have subscribed to Bartleby Research on 23/2/2021 and paid $7 for 7 days trial, then it will be charged monthly if not cancel. However, there wasn't an option to cancel in my account, which had led to AUD 39.95 being charged on 2/3/2021. I sent quite a few emails to the support team to get a refund, however, they ignored my emails. I am pretty sure many customers have encountered the same situation which is unethical. Hopefully, it can get resolved.

Desired outcome: Refund

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3:49 am EST

Bartleby.com Charged

I was charged for an account I did not want and on my credit card. Yet I do not see any account that I have that I got charged but on my credit card it says it got charged by Bartleby.trial.

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10:29 am EDT

Bartleby.com Bartleby Write and Bartleby Learn

My daughter bought books for her college classes at University of Nevada, Reno in January, 2021. She used my credit card. The cashier asked her if she wanted a free trial of Bartleby. My daughter said no. Apparently she received the "free trial" anyways. My credit card got billed $9.99 twice each month for Bartleby. Cancelling is difficult because they only take emails. They have a policy TO NOT REFUND! Even though my daughter didn't accept this product and NEVER used it. They are unethical. DON'T use this company. They only want your money and they don't care about helping struggling students.

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8:58 pm EST
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Bartleby.com Subscription

Every math problem I needed help with they got them wrong caused me to get an f and they won't give refund what a joke bartleby is garbage they got 50 math problems incorrect that is awful I might as well have asked my 4 year old son for help I feel as if they are nothing more than a rip off taking peoples money and they can't even help people with there work they get every damn answer wrong I'm guessing they have preschoolers working there over all I want my $10.00 bucks back I wasted on bartleby subscription

Desired outcome: A refund

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8:09 am EST
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Bartleby.com Unauthorized Credit Card Charge After I have Unsubscribed

COMPLAINT ABOUT BARTLEBY DEDUCTION ON MY ACCOUNT
I accepted a promo of Barleby learn to have a discount of 25%.
HERE ARE THE DETAILS OF THE TRANSACTION.
Store: West Virginia University BSKT, College Avenue, Morgantown (Phone: [protected])
Store: 05830, REG: 008, TRAN#: 1626
Date of Transaction: 11/12/2020
Items Purchased: Doctoral Graduation Apparel, Cap, and Tassel
After three weeks I called the store that II would like to opt out or unsubscribe to the promo to avoid being charged every month. They told me I have to send email to Bartleby to unsubscribe.
On December 04, 2020, I received an email from [protected]@bartleby.com that my card will be charged 9.99 on December, 12, 2020,
On December 05, 2020, I sent an email to them that I would like to unsubscribe but to my surprise thy still went ahead to charge me.
The store where I purchased their item only asked me to send email but I wanted to talk to them, but this company phone number cannot be find because all efforts to do that were in vain.
I am no longer in the Subscription again and so I want them to restore the amount of $9.99 the charged me on December.
Attached are:
1. Receipt of my transaction
2. The email I sent to Barleby to unsubscribe.

Thanks for your intervention,
I look forward for your resolution

Best regards,
Olantrewaju John Fadairo
[protected]

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About Bartleby.com

Screenshot Bartleby.com
Bartleby.com offers a range of educational resources, including textbook solutions and expert Q&A. The platform is designed to assist students with their studies by providing access to a vast library of books and documents, as well as tools for writing help and citation generation.
How to file a complaint about Bartleby.com?

Here is a comprehensive guide on how to file a complaint against Bartleby.com on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- If you don't have an account, create a new one by following the registration process on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website.
- The button is typically positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Bartleby.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Bartleby.com.
- Include key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint.
- Avoid including sensitive personal data in the attachments.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Bartleby.com on ComplaintsBoard.com.

Overview of Bartleby.com complaint handling

Bartleby.com reviews first appeared on Complaints Board on Jun 22, 2017. The latest review Mixed Experience with Bartleby was posted on Mar 27, 2024. Bartleby.com has an average consumer rating of 1 stars from 106 reviews. Bartleby.com has resolved 0 complaints.
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  1. Bartleby.com Contacts

  2. Bartleby.com emails
  3. Bartleby.com address
    P.O. Box 13, New York, New York, 10034, United States
  4. Bartleby.com social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Bartleby.com Category
Bartleby.com is ranked 12 among 175 companies in the Books and Magazines category

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