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Barnes & Noble Customer Care Service

Barnes & Noble, Inc.

P.O. Box 111
New Jersey
United States - 07071

Customer Support Phone Numbers

+1 800 962 6177(General Inquiries) 7 2
+1 866 238 7323(Membership) 1 2
+1 800 843 2665(Orders) 5 1
+1 800 962 6177(Orders) 7 2
Barnes & Noble, Inc. (NYSE:BKS) is a Fortune 500 company, the nation’s largest retail bookseller and the leading retailer of content, digital media and educational products. We operate 649 Barnes & Noble bookstores in 50 states (as of January 31, 2015), and one of the Web’s largest e-commerce sites, BN.com (www.bn.com).

Barnes & Noble Complaints & Reviews

Barnes And Noble - - Online / order processed

luisag22 on Dec 7, 2016
I spent one hour on the phone with a customer service Representative which left me waiting an additional 20 minutes supposively to get me help placing my order. This person ended up forgetting that I was on the line and didn't bother to call me back. I later called back and spoke to...

Barnes & Noble / Employee bullying

justiceb on Dec 6, 2016
There is a worker at Palm Desert who accuses someone due to race and apperance. the worker is Indian woman with black hair and glasses who make him suicidal. I have never seen such horrible custmer service. the worker is from the devil. That is the sign that I will NEVER GO TO THAT USELESS...

Barnes & Noble / Don't use Barnes & Noble!

Lina on Nov 7, 2016
These guys have the worst service ever! Their online store gave me nothing but headache! Purchased 5 books from them and needed my order as soon as possible so I paid some extra money for the express shipping and was supposed to get my order within 2-3 business days! That did not happen!! 3...

Barnes & Noble / Customer service says, "Our warehouses are too huge to find your book."

Justifiedcomplainer on Sep 23, 2016
On September 22, 2016, at the Barnes and Noble in Bridgeport Village, Oregon, I tried to order 3 copies of a book. I asked when the books would arrive, and was told, "Well, you're ordering the last three books, and our warehouses are so huge, we can't be expected to find individual book...

Barnes and Noble / Customer service

Shayjones on Sep 8, 2016
I was in the Little Rock, Ar location on 9/8/16 to purchase a book that my son needed for class. First young lady i approached friendly and help with finding the book we needed. Get to the register where we patiently wait as the cashier deals with a customer for about 15 min or so. A...

Barnes & Noble / Manager on Duty

Listysue on Jul 20, 2016
I needed some help with finding a book or location to find the book. I went to the area in the middle of the store and waited for the person to get off the phone. She did not say anything except I have to take care of this person on the phone. It was as if you are here YOU wait. I looked...

Barnes And Noble Bookstore / "the summer dragon" by todd lockwood

Jeanne Quintile on Jul 16, 2016
On 7/14/16 I was in the Willow Grove, Pa. Barnes and Noble Book Store in the Willow Brook Mall. A friend of mine, Todd Lockwood, has written a book ..."The Summer Dragon". I approached an employee in the store and asked if they had this book in stock. He looked on the computer and said...

Barnes & Noble / Ordered a curriculum book for my college class but hasn't arrived in 1 month

Taz1! on Jul 13, 2016
I Ordered Practical Guide to Early Childhood Curriculum by Claudia Eliason. Order number 4017711574. I ordered this on June 19, 2016. I made email contact with seller on July 5. He returned half of my fee for the book, which was agreed upon, as he said the book would be here on Monday...

Barnes and Noble / Bad Service dues to shipped a wrong book

Yung Pham on Jun 16, 2016
I ordered a book online with Barn and Noble, paid extra shipping for it to delivery in 2 days just in time to study for my test in summer school with the university. They sent a wrong book and refused to expedite it back to me in time for my test. They said it will be another 6 days until...

Barnes and Noble / Barnes & Noble Credit Card

sdrake on Jun 5, 2016
Barnes and Noble is not in the business of selling books anymore. All they are interested in is getting customers to sign up for there memberships and credit card. Every time I go to the registers I get the same questions. So if you are making different purchases in the store from...

Barnes and Noble / Sale books on Nook

Annie M Beckert on May 4, 2016
I down-loaded a number of samples of books that were originally priced at $2.99 or less, but by the time I read the samples and decided to purchase them their respective prices had high rocketed to $9.99 and $13.99 and so on. When I called customer service to ask them to honor the original...

Barnes and Noble / Item due before Christmas, was not shipped and then refused to cancel order

Bheard on Dec 28, 2015
Copy of BBB complaint: 12/17/15 purchased 2 books online for Xmas gifts with delivery date of 12/23/15, as of 12/28/15 order is still processing, cancellation request denied At 9PM I opened a chat session with Barnes & Noble representative Saimel to find out more about the order never...

Barnes and Noble / Special Order Made at the Store

Reviewer18565 on Dec 17, 2015
On the 7th of December I order a 3-D Printer from Barnes and Noble. I actually went into the store and spoke with a representative hoping for a good result if i worked with a knowledgable human being. I was assured that while the printers were not in stock in the store, they were in stock...

Barnes and Noble / Membership renewal

Melitta Rosen on Dec 11, 2015
November 2, 2015 bill...Melitta Rosen (vmrosen@aol.com) (510-206-0162) Account with American Express ending with 8-61003. I did not authorize them to renew the membership. Also, I never got any information or correspondence from them over the last year. The charge was $27.38 and I need...

Barnes and Noble / Automatic membership charge on my credit card

Reviewer92226 on Nov 20, 2015
I have shopped at Barnes and Nobel about once a year, around Christmas, for four years or so. I have had a membership card, which I have renewed at the store when told that it expired, before. I was not aware that they could renew it without notifying me, automatically. I have a different...

Barnes and Noble / Textbook rental

Reviewer24526 on Nov 16, 2015
I have ordered the same textbook 3 times. The first time, the book never got to me although the USPS stated it was delivered to me and my credit card was charged. The second time, I ordered the textbook again with expedited shipping to ensure the book would get to me on time and it wa...

Barnes and Noble / Lack of Interview skills

Reviewer10846 on Sep 23, 2015
I interviewed with Jenna at the Barnes and Nobles in Roseville, CA last Sunday. After working in retail for 30 years, I think I would suggest she go through some training on "how to" interview candidates. Jenna started with a "what are your salary requirements" question at the...

Barnes and Noble / Membership Cards

Reviewer15563 on Sep 2, 2015
I am in the Ledgewood, NJ store quite often and must say that the sales representatives work very hard and are very pleasant. What is annoying though is the constant solicitation of the membership cards and knowing that an employees job may be in jeopardy because they do not sell enough...

Barnes & Noble / Rude Male Manager at White Plains Store

Reviewer62984 on Aug 30, 2015
Ok, I honestly don't know where to go. I have complained and wrote about this terrible male manager at Barnes & Noble, that we will call Mr. K (at the White Plains store, in the City Center). I work at Barnes & Noble and I just want to say that this is the 3rd or 4th time that this manager...

Barnes And Noble Nook / No service

leonaz on Aug 12, 2015
I could not download a purchase on my Nook and had several interactions with the service people who finally stopped responding to my problem. I wrote the head of the Nook division of Barnes and Noble and received no reply. I have a Nook that is useless except for downloading books from the...

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