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Barnes & Noble Customer Care Service

Barnes & Noble, Inc.

P.O. Box 111
New Jersey
United States - 07071

Customer Support Phone Numbers

+1 800 962 6177(General Inquiries) 8 2
+1 866 238 7323(Membership) 1 3
+1 800 843 2665(Orders) 5 1
+1 800 962 6177(Orders) 8 2

Barnes & Noble Complaints & Reviews

Barnes & Noble / Unethical behavior

marisaheartspmc on Jan 12, 2017
I am not the type to complain at all, but today, January 12th around 5pm, my daughter and I came to read and get a few books. I have been a member for a while, I love coming to the Antioch, CA location. As we went to check out, being the only ones in line and not many people shopping on...

Barnes & Noble / Service complaint against manager of barnes and noble in garland tx in firewheel strip mall

Kasey Wysocki on Jan 10, 2017
I normally love barnes and noble.its one of my favorite places to go.and lord knows ive spent alot of money due to my love of books.this year for christmas i got a 25 dollar gift card to it and while me my husband and two of our kids were out in the area.we stopped by this one.my review of...

Barnes & Noble / Nook color

Megen Lewis Watkins on Jan 7, 2017
I have owned three Nook Colors and probably purchased close to 600 books in 6 years and no this is not a hyperbole. However, on January 7th I went to use a gift card to purchase some books and was told that I owed $12.46 for a book from get this- October of 2014. For 27 months, I have...

Barnes & Noble / Textbook rental service

moovstr on Dec 30, 2016
My experience started out on a positive note. The textbooks I needed were more affordable to rent from BNN, they were easy to order, and I received the books quickly and just as I had ordered. The length of time that I needed them worked with my class, and all was good...until I returned...

Barnes and Noble / Textbook rental service

shpo7141 on Dec 22, 2016
I rented a textbook for law school through barnes and noble this semester. I read their policy before renting (Since I knew I would need to underline, maybe write some margin notes, etc. ). The policy says "no excessive highlighting or writing. " so I followed it. After sending the book...

Barnes And Noble - Online / Order processed

luisag22 on Dec 7, 2016
I spent one hour on the phone with a customer service representative which left me waiting an additional 20 minutes supposively to get me help placing my order. This person ended up forgetting that I was on the line and didn't bother to call me back. I later called back and spoke to...

Barnes & Noble / Employee bullying

justiceb on Dec 6, 2016
There is a worker at palm desert who accuses someone due to race and apperance. The worker is indian woman with black hair and glasses who make him suicidal. I have never seen such horrible custmer service. The worker is from the devil. That is the sign that I will never go to that usele...

Barnes & Noble / Don't use barnes & noble!

Lina on Nov 7, 2016
These guys have the worst service ever! Their online store gave me nothing but headache! Purchased 5 books from them and needed my order as soon as possible so I paid some extra money for the express shipping and was supposed to get my order within 2-3 business days! That did not happen!! 3...

Barnes & Noble / Customer service says, "our warehouses are too huge to find your book. "

Justifiedcomplainer on Sep 23, 2016
On september 22, 2016, at the barnes and noble in bridgeport village, oregon, I tried to order 3 copies of a book. I asked when the books would arrive, and was told, "well, you're ordering the last three books, and our warehouses are so huge, we can't be expected to find individual book...

Barnes and Noble / Customer service

Shayjones on Sep 8, 2016
I was in the little rock, ar location on 9/8/16 to purchase a book that my son needed for class. First young lady I approached friendly and help with finding the book we needed. Get to the register where we patiently wait as the cashier deals with a customer for about 15 min or so. A...

Barnes & Noble / Manager on duty

Listysue on Jul 20, 2016
I needed some help with finding a book or location to find the book. I went to the area in the middle of the store and waited for the person to get off the phone. She did not say anything except I have to take care of this person on the phone. It was as if you are here you wait. I looked...

Barnes And Noble Bookstore / "the summer dragon" by todd lockwood

Jeanne Quintile on Jul 16, 2016
On 7/14/16 I was in the willow grove, pa. Barnes and noble book store in the willow brook mall. A friend of mine, todd lockwood, has written a book... "the summer dragon". I approached an employee in the store and asked if they had this book in stock. He looked on the computer and said...

Barnes & Noble / Ordered a curriculum book for my college class but hasn't arrived in 1 month

Taz1! on Jul 13, 2016
I ordered practical guide to early childhood curriculum by claudia eliason. Order number 4017711574. I ordered this on june 19, 2016. I made email contact with seller on july 5. He returned half of my fee for the book, which was agreed upon, as he said the book would be here on monday...

Barnes and Noble / Bad Service dues to shipped a wrong book

Yung Pham on Jun 16, 2016
I ordered a book online with Barn and Noble, paid extra shipping for it to delivery in 2 days just in time to study for my test in summer school with the university. They sent a wrong book and refused to expedite it back to me in time for my test. They said it will be another 6 days until...

Barnes and Noble / Barnes & noble credit card

sdrake on Jun 5, 2016
Barnes and noble is not in the business of selling books anymore. All they are interested in is getting customers to sign up for there memberships and credit card. Every time I go to the registers I get the same questions. So if you are making different purchases in the store from...

Barnes and Noble / Sale books on nook

Annie M Beckert on May 4, 2016
I down-loaded a number of samples of books that were originally priced at $2.99 or less, but by the time I read the samples and decided to purchase them their respective prices had high rocketed to $9.99 and $13.99 and so on. When I called customer service to ask them to honor the original...

Barnes and Noble / Item due before christmas, was not shipped and then refused to cancel order

Bheard on Dec 28, 2015
Copy of bbb complaint: 12/17/15 purchased 2 books online for xmas gifts with delivery date of 12/23/15, as of 12/28/15 order is still processing, cancellation request denied at 9pm I opened a chat session with barnes & noble representative saimel to find out more about the order never...

Barnes and Noble / Special order made at the store

Reviewer18565 on Dec 17, 2015
On the 7th of december I order a 3-d printer from barnes and noble. I actually went into the store and spoke with a representative hoping for a good result if I worked with a knowledgable human being. I was assured that while the printers were not in stock in the store, they were in stock...

Barnes and Noble / Membership renewal

Melitta Rosen on Dec 11, 2015
November 2, 2015 bill... Melitta rosen (Vmrosen@aol.com) (510-206-0162) account with american express ending with 8-61003. I did not authorize them to renew the membership. Also, I never got any information or correspondence from them over the last year. The charge was $27.38 and I need...

Barnes and Noble / Automatic membership charge on my credit card

Reviewer92226 on Nov 20, 2015
I have shopped at Barnes and Nobel about once a year, around Christmas, for four years or so. I have had a membership card, which I have renewed at the store when told that it expired, before. I was not aware that they could renew it without notifying me, automatically. I have a different...

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