Barnes & Noble Booksellers
Reviews and Complaints

As a passionate reader and frequent customer of Barnes & Noble Booksellers, I have had mixed experiences with their services. While the vast selection of books is impressive, the overall customer service and delivery process have left much to be desired. On one hand, the bookstore offers a comfortable browsing experience with friendly staff and a cozy atmosphere that invites you to explore the world of literature. However, issues with damaged deliveries, late shipments, and unresponsive customer support have been recurring problems for many customers. It's disappointing to see such a renowned bookstore struggle with basic aspects of online retail. Despite the challenges, the love for books and the joy of discovering new stories keep me coming back, hoping for a smoother and more reliable experience in the future.

They charged my bank card illegally. I did not make a purchase., barnes and noble,. 335 russel street, hadley. Ma. 01035

I. Was very polite... The gay man threatned to cal the police... There is a serious problem. To be honest.

Last four of bank card 0910. This pictures today about one hour ago., police are removed for such things... You do. Believe it. No fear at all to tell you the truth. I so solomely. Swear... Send a refund immediately. Or a.S. A.P.

My Bank of America virtual assistant showed me all subscriptions the week of 8/21/23 that I was paying a recurring fee for. I saw this BNED Bartley Learn name with a repeating $14.99 charge. As I checked further into it the company name was Barnes & Noble and it reads that I have been paying $14.99/month since 2014. In 2014 I had 2 small kids and caring for a terminally ill mother at this time so I know I did not go to a Barnes and Noble store or website and join a subscription. I am a rather frugal person as I work hard for the little amount of money as I am in rehabilitative healthcare. I am very upset about these false charges and want my money back. I have not used nor benefited from any subscription/ membership with Barnes and Noble. Any help with this is greatly appreciated

Sincerely

Margaret Hough

We rarely select auto renewals for any of our subscriptions. We have been B&N members for several years on and off so we aren't new to B&N membership plans. And the way B&N presents their membership package is for an annual membership plan. B&N staff at the stores are very friendly and kind and perhaps to embarrassed to say that once you sign up you are locked into an auto renewal agreement. We detected this as we called them up to complain and they quickly and nicely tell us how to get the refund and that we will most likely get it. Well, we have a 2022 Membership Fee charged against us and we were simply not aware that we were members. It's really unfair to be charged a membership fee and not be made aware that you are a member. B&N needs to improve their treatment of its members.

My experience with Barnes & Noble was not a pleasant one. As someone who values reading, I was disappointed to find that they do not incentivize it in the 21st century. To make matters worse, their exchange policy is not customer-friendly. Instead of allowing exchanges, they require customers to return the item first, which can take more than 5 business days. After that, it takes another 3-4 days to receive a refund. Only then can you place a new order and wait another 3-5 days for it to arrive. In total, this process can take up to a month!

To add insult to injury, customers are responsible for shipping costs. I purchased three books for around $40, but when I wanted to exchange two of them for a different book totaling $21, I had to pay $11.10 for shipping. This meant that I lost money in the process. It's frustrating that Barnes & Noble doesn't seem to care about their customers' needs and discourages reading in the process.

Overall, I would not recommend Barnes & Noble to anyone looking to purchase books. Their policies are not customer-friendly and can be a hassle to deal with. It's a shame that a company that sells books doesn't seem to value reading or their customers.

I recently had the chance to check out Barnes & Noble's website, barnesandnoble.com, and I have to say, I was pretty disappointed. As someone who loves to read, I was excited to see what they had to offer, but unfortunately, it just didn't live up to my expectations.

First of all, I was surprised to find that they didn't have a very extensive selection of books. In fact, in many cases, I couldn't even find a full series of books that I was interested in. This was a big letdown for me, as I was hoping to be able to find everything I was looking for in one place.

Another issue I had with Barnes & Noble was the lack of an audible option. As someone who enjoys listening to audiobooks, this was a major drawback for me. I was disappointed to find that I couldn't listen to any of the books I was interested in, and had to settle for reading them instead.

Overall, I think Barnes & Noble is stuck in the past. They seem to be relying on their physical bookstores to stay afloat, and haven't really adapted to the digital age. In contrast, Amazon has every book in every series available, and they offer a mass paperback option that is relatively cheap. Plus, they have the option to have any book shipped to you, which is a huge convenience.

In conclusion, I wouldn't recommend Barnes & Noble to anyone looking for a wide selection of books or audiobooks. They just don't seem to be keeping up with the times, and I think they will continue to struggle as a result.

So, I had this gift card for Barnes & Noble worth $50 and I thought it would be a great idea to use it to buy some books online. I went to their website, barnesandnoble.com, and added the books I wanted to my cart. The total cost was $50.82, so I thought I could use my gift card and pay the remaining $0.82 with my debit card.

I clicked on the checkout button and entered my information as a guest. That's when I got an error message saying that I needed to be a "member" to complete the purchase. I didn't understand what that meant, so I called their customer service right away.

The person on the other end of the line was friendly and helpful. They explained to me that I needed to create an account to use my gift card. So, I went back to the website and created an account. I added the books to my cart again and tried to use my gift card.

But then, I got another error message saying that the gift card had already been used and had a zero balance. I was confused and frustrated. I called customer service again, and they told me that they were aware of the issue and were working on fixing it. They suggested that I try again later.

I was disappointed with the whole experience. The website was difficult to navigate, and the checkout process was confusing. I felt like I wasted my time and energy trying to use my gift card. I even thought about canceling my order and buying the books from Amazon or Walmart instead.

In the end, I decided to give Barnes & Noble another chance. I re-ordered the books using my gift card, and this time, everything went smoothly. I received my books a few days later, and I was happy with my purchase.

Overall, I think Barnes & Noble needs to improve their website and make the checkout process more user-friendly. They also need to communicate better with their customers when there are issues with gift cards or other payment methods. Despite these issues, I would still recommend Barnes & Noble to book lovers who prefer to shop online.

I gotta say, my experience with Barnes & Noble online was not great. I mean, their website is just plain bad. I shelled out 10 bucks for express shipping to get a birthday present to my friend on time. The website said it would take 2-4 business days, but guess what? It's been a whole week since I ordered and the UPS tracking says it won't be delivered for another 7 days. What a joke!

And don't even get me started on their customer service. The chat agents were just terrible. They were rude, clueless, and didn't give a hoot about me or my problem. So I called the 800 number and, like always, I got some outsourced call center in India. And let me tell you, those folks were not helpful. They barely spoke English and when they did, it was like nails on a chalkboard.

I used to be a big fan of Barnes & Noble's brick and mortar stores, but after this fiasco, I'm done. I'll never spend another dime with them. I should have just gone with Amazon in the first place. At least they know how to run an online store.

I was super stoked when I found out that Barnes and Noble had Kpop albums available on their website, so I decided to order a couple on cyber Monday. I was especially excited to preorder StrayKids Christmas EveL album, which I thought would be the perfect addition to my holiday music collection.

However, my shopping experience with Barnes and Noble quickly turned sour. After placing my order, I received a notification that my order was for a completely different album that I had never even heard of. I was pretty upset because there was no way I could have accidentally ordered the wrong album.

To make matters worse, I had been debating whether or not to even preorder the album in the first place because Barnes and Noble didn't give any indication of when it would be ready. And to top it all off, they have a super short window of time where you can make changes to your order, so I was stuck with an album I never even wanted in the first place.

Needless to say, I was pretty disappointed with my experience with Barnes and Noble. Their customer support was not helpful at all and I felt pretty insulted by the whole ordeal. It's safe to say that I won't be shopping with them again anytime soon. In fact, I would go so far as to say that they are the true Christmas Evil!

So, I wanted to buy some books from Barnes & Noble (barnesandnoble.com) and I thought it would be a good idea to use my gift cards. I placed an order for 23 books, which cost me $319.84. But, to my surprise, I didn't get any option to use my gift card info while placing the order. I was a bit confused and frustrated, so I decided to call their "customer service" to complain about it.

The agent on the phone was not very helpful and insisted that I provide my credit card info to complete the order. I didn't want to do that, but I had no other choice. So, I gave them my credit card info and the gift card info as well. The agent assured me that the purchase was paid for and I didn't have to worry about anything.

But, on 8/27, I found out that Barnes & Noble charged my AMEX card anyway. I was furious and decided to call their "customer service" again. This time, I had to provide my gift card info AGAIN. I was so annoyed that I removed my card info from their site. This is not the first time I've had to go through this kind of situation with them. It seems like they don't want to honor their gift cards.

I order a lot of books from Barnes & Noble, but I hate having to deal with their indifference and incompetence. It's like they don't care about their customers at all. I spent more than 2 hours on the phone with them, which is a complete waste of time. I hope they can improve their customer service and make things easier for their customers.

Anyway, my order number is #***710. I hope they can fix this issue and make sure it doesn't happen again.

I gotta say, I'm pretty bummed about my experience with Barnes and Noble. I was really excited to get my hands on a book that I've been wanting to read for a while now, so I decided to order it online and pick it up at my local store in Nashua, NH. The website said that the book was available at that location, so I was feeling pretty good about my decision.

Unfortunately, things didn't go quite as planned. I placed my order after hours, so I wasn't expecting to hear back right away. But just 10 minutes later, I got an email saying that the book wasn't actually available at the Nashua store. Bummer. The email suggested that I try another location or have the book shipped to me instead.

So, I decided to give it another shot and tried ordering the book to be picked up at the Salem, NH store instead. The website said that the book was "in stock" there, so I was feeling hopeful. But once again, just 10 minutes after placing my order, I got an email saying that the book wasn't actually in stock at that location either. Seriously?

At this point, I was pretty frustrated. I mean, how hard can it be to keep track of inventory at your own stores? I decided to try calling customer service to see if they could help me find a store that actually had the book in stock. But unfortunately, the person I talked to gave me the same runaround that I had already seen online. They suggested that I try another location or have the book shipped to me. Ugh.

Overall, I'm really disappointed with my experience with Barnes and Noble. I was hoping for a smooth and easy process, but instead I got a lot of frustration and wasted time. I don't think I'll be shopping with them again anytime soon.

I recently visited the Barnes & Noble store in Vancouver, Washington and I must say, I was not impressed with the customer service I received from the lady Christian who claimed to be the manager while the actual manager was not present. Although the cafe team treated me well, Christian was incredibly rude and lacked basic customer service skills. She asked me to push in my chair, which was understandable, but then proceeded to stand there and find other ways to harass me. She even went as far as telling me not to plug in my Mac into their outlets, which was quite surprising.

I have visited other Barnes & Noble stores before and never had any issues, but this experience left a bad taste in my mouth. As a graduate student, I enjoy studying at Barnes & Noble while enjoying their menu, but this experience has made me reconsider my options. I remember when Borders went out of business, and it all started with poor customer service. Christian represents the entire company and its investors, and as such, she has a fiduciary responsibility to treat paying customers with respect and dignity. It is quite obvious that she has not been trained on the topic, and this is why many brick and mortar businesses go out of business by hiring without proper training.

It is quite unfortunate that I had to experience such poor customer service, and I cannot help but wonder if my race had anything to do with it. I was the only African American in the store, and it is quite sad that some people still judge others based on their skin color. I hope that Barnes & Noble takes this matter seriously and provides proper training to their employees, especially those in management positions. Overall, I would recommend Barnes & Noble, but I would advise customers to be cautious when dealing with certain employees.

I went to Barnes & Noble today to buy a book that just came out 2 days ago. I recently had ankle surgery and it's been a struggle for me to walk around. Unfortunately, I couldn't find the book in the "New Releases" section. I looked around for an employee to ask for help, but I couldn't find anyone. So, I hobbled over to the checkout desk and asked the only worker there. She told me that they had the book in a different section and called someone to bring it to the front. However, she was told that the copy they had in stock was being held for someone. I found this very strange because all the "Hold" books are usually kept on shelves behind the desk where I was standing. I wondered why this book wasn't with the others on hold, and why it didn't show up in the computer when the girl checked. It seemed like the second employee didn't want to help me out.

The worker offered to order the book for me, but I declined because I knew I could order it on Amazon for a lower price and get it faster. It's a shame that the customer service at Barnes & Noble has declined so much that I don't want to shop there anymore. It's frustrating when you can't find what you're looking for and the employees don't seem to want to help you. I hope they can improve their customer service in the future because I used to love going to Barnes & Noble to browse for books.

I recently had an online purchasing experience with Barnes & Noble that left me feeling extremely disappointed. I was excited to take advantage of the book sales they were offering over the Thanksgiving weekend. I placed an order and received confirmation, but soon discovered that the book was being sold by a third-party seller. I attempted to cancel the order, but was informed that it was too late to do so. This left me feeling frustrated, as I did not want to end up with two copies of the same book as a gift for my niece.

I tried to contact the third-party seller multiple times, but received no response. I then reached out to Barnes & Noble twice to get an update on the status of my order, but was left unsatisfied with their responses. On my second attempt, Barnes & Noble directed me to another party that they claimed was responsible for third-party vendors. However, when I contacted that party, I was informed that they only dealt with hardcopy magazine sellers and was sent back to Barnes & Noble.

To my dismay, one day before Christmas, Barnes & Noble cancelled my order, leaving me with no present for my niece. I was forced to brave the holiday traffic and crowds to purchase the book at my local bricks and mortar bookstore, at full price and with the added cost of local sales taxes.

Overall, this was the worst online purchasing experience I have ever had. I am extremely disappointed in Barnes & Noble and will never purchase from them again. Despite the great sales they were offering, the hassle and frustration that came with dealing with a third-party seller and unhelpful customer service was not worth it.

My name is Sylvia Williams. On Friday, March 24, 2023, I went into the Tallahassee (North Monroe) bookstore to purchase 2 books. I went to the Customer Service desk, there was no one there. I saw that the person was assisting another customer, so I waited. After about 3 minutes, she(Sarah) finished with the customer and she just passed by me at the desk and went straight to the Cafe and began talking to the cafe worker. After they realized that I was not a statute just standing there. I began to walk back to my vehicle. Sarah then left the cafe and asked whether I needed help. At this point, I was a bit irritated, but I told her what books I was looking for. After she begin to assist me, all of a sudden, another sales clerk (orange hair) appeared out of nowhere. Where was she when I was standing there waiting for service? After getting my books and ready to make my purchase, there was a gentleman waiting to check out. Sarah thanked him for waiting. When it was my turn in line, I did not get a thank you or an apology for my waiting. This is not acceptable customer service. I did not enjoy the transaction process. I spent $49.44 to be disrespected.

Barnes and Noble has very poor business practices and make it extremely difficult to cancel their "membership".

I've been trying to cancel the membership and they are not able to locate the ID for the membership I've been charged for. I tried using their website and the response I got was that I needed to call. Why it's necessary to call to simply get a membership ID is ridiculous. I'm afraid to see how much money I've wasted on this, years-worth possibly!

I tried finding my "Membership ID" on their site to cancel it. You can't, you have to contact them by phone. I called and they can't locate the ID number using my one and only phone number, my email address (which they've had for years) or using my zip code (guessing along with my name). I additionally tried a second time later today via chat and same run-around.

How in the heck can Barnes and Noble charge anyone for a membership that appears to not exist?! Funny how that works. Can't locate the ID but they sure still can charge you for it.

What's also lame is the "renewbn.com/membership" site that clearly shows on the billing statement line item, it is completely worthless and shady. From the very spartan user interface there's no Barnes and Noble account management or membership cancellation options. You can cancel some magazines and get linked to Rocket Money to use their service to try and cancel your membership. Further, my browsing protection identifies the site as "suspect" and it does indeed look pretty sketchy. I don't feel comfortable browsing the renewbn.com site let alone entering personal/financial information, if that was even possible which it's not for anything related to Barnes and Noble.

On a visit to Barnes & Noble's yesterday, we saw the disgust & shock of customers including my wife & I to see books promoting sexual perversion to children, basic pornography books, most likely written by pedophiles on display in the children's books, games & toy area.

In conversations customers responded with they will never step foot in the store again buy books. What a sick business decision, explains why the company is closing up stores and losing money. Customers said they will be notifying their attorneys and authority's.

Protecto your children and stay away from this business.

I just received my order #[protected]. It consisted of a map and one book. The order was very poorly packaged. The book was apparently just thrown in with the map in packaging which was very much too large. Damage to the book, which came open, was several damaged pages. It is still readable thank heavens. You people have never sent me such a ridiculously packaged order in the years I have bought books from you. I hope you will look into this immediately.

Thank you for your time and consideration.

Lee Bassler

I want my personal account on their website deleted for security reasons. I don't use their site, the account was for a 1 time purchase years ago with a gift card from somebody. There are too many data breaches in the world today and I want my account deleted to protect my personal info. They refused because I don't live in California, whatever that means. They have no right to deny me my request for my account being deleted but they have. I submitted multiple requests to the same email, "Not a California resident" and I even replied to their email they included in the email to deny me the request and it has been 2 weeks without a response now. If this fails too I will continue to take more drastic measures to force my account deleted from their service if I must. I want it gone one way or the other, whether they delete it as requested or I force their hand to ban me from their site. I don't care at this point, I want my personal information deleted and they have no right whatsoever to keep it when I requested it be deleted. I have included a screenshot of their auto response sent stating because I don't live in California they are not deleting my personal information from their site. I have cropped it to edit out all my personal information and only show their response to my request. The email they included in that response is what I responded to 2 weeks ago with no response back.

On Friday, August 26th, 2022 at about 7:30pm, we went into the Barnes and Noble in Woodinville, WA because you had a chalk sidewalk sign that read, "Book Haul 50% off". Before we went in I looked closely at the sign to make sure it wasn't "for members only" or had some other requirement like, bogo. Nope. Clear as day.

We purchased three books and were charged full price. I told the cashier that your sign states, "50% off". He said it was on select books. I told him that's not what the sign says. He went out, looked at it, came back in and repeated the same phrase, like I didn't hear him or understand. I told him that's false advertising and you need to be very careful. Multimillion dollar lawsuits about false advertising can put a company out of business, just like, "Justice". They were sued and haven't seen one around for almost a decade. He really was kind but nonchalantly told me it's on selected books and disregarded my complaint, like it's not important. We waited around in the parking lot to see if they were going to bring it in or change the words or something to rectify the misleading claim, but no avail.

Pretty disappointed that, even after it was brought to his attention, he left it up! Maybe tell a Supervisor to come take a look, take the sign inside or even modify the price of my purchase while I was still there. Or he could have even apologized for the error, but nothing.

I understand the lack of employees these days. I really do. But there were many chances and ways for this to be rectified and none of them were considered.

He was kind enough, please don't fire him. Train your employees on correct advertising and some correct/multitude of ways to elevate and resolve complaints to keep your members, "Members".

Called customer service, my original nook cannot accept my spouses account because it was initially mine.

My nook is no longer supported but was told it was eligible for a trade in.

Gave all info(email, serial number)

When I called to do the trade in, was told that that serial number was missing but then CS said it was there but needed 1-5 business days to find missing number?

I did not feel comfortable dealing with this CS rep. I now question B &N in their tactics.