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Barnes and Noble Logo

Barnes and Noble

Barnes & Noble, Inc.
P.O. Box 111
Lyndhurst, NJ 07071
United States
Customer Care
Phone:(800) 962-6177
Fax:(201) 559-6910
Barnes & Noble, Inc. (NYSE:BKS) is a Fortune 500 company, the nation’s largest retail bookseller and the leading retailer of content, digital media and educational products. We operate 649 Barnes & Noble bookstores in 50 states (as of January 31, 2015), and one of the Web’s largest e-commerce sites, BN.com (www.bn.com).
 

Barnes and Noble Complaints & Reviews

Barnes And Noble - Book and reader prejudices

Posted: 2015-03-11 by    MarathonMomma
Complaint Rating:  0 % with 0 votes
When walking into this store, do not bother going to the Romance book section. They don't stock anything current. They simply stagger 8-9 copies of the same books to fill the shelves. I went to the help desk and asked about some of the new releases, by Title and author, and was looked at...
Complaint comments Comments Complaint country United States Complaint category Books

Barnes And Noble - Refund

Posted: 2014-07-14 by    pajala
Complaint Rating:  0 % with 0 votes
I ordered 12 books on line from barnes and noble. All of the books were listed as currently available. I used 2 gift cards to pay the total cost. They accepted both my cards and processed my order. As soon as the order was processed, they claimed one of the books was no longer available and...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Barnes And Noble - Work related

Posted: 2014-02-06 by    upset emloyee
Complaint Rating:  0 % with 0 votes
I am a frustrated employee. I have worked with this company from the day they open there doors. I have bent over backwards for them when called to do so Or called in to help with any project. Talk to the mangers and they act like when you come to them with your situation and need some understanding...
Complaint comments Comments Complaint country United States Complaint category Bad Business Partners

Barnes And Noble - California, Temecula - Service

Posted: 2013-12-20 by    Jules2763
Complaint Rating:  0 % with 0 votes
I bought my mother a nook, she is 74 years old. I took her to the store for help in getting it working. The sales lady was curt and not interested in helping her, instead she turned away to people who were interested in buying one--she only wanted to make more sales. We sat in the cafe to see...
Complaint comments Comments Complaint country United States, California, Temecula Complaint category Books

Barnes And Noble On - Line - Pennsylvania - Marketplace Sellers Customer Support

Posted: 2013-10-21 by    R Botteri
Complaint Rating:  0 % with 0 votes
Dissatisfied with Barnes and Noble Customer Care and Support – I bought DVD through Barnes and Nobel on-line. Apparently it was through a marketplace seller. We paid for the DVD immediately and received a sales confirmation. About 4 days later we received a shipping confirmation and notification....
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Books

Barnes And Noble - North Carolina - Book Rental

Posted: 2013-09-29 by    Joe101
Complaint Rating:  100 % with 2 votes
Do not rent books here. Go to AMAZON. They charged me 200+ fees for not returning the book on time. And told me they could not do anything about it. Really ridiculous and not college friendly at all. They told me I could sell my book back to them which would cost like $5 to me. Lol. so they...
Complaint comments Comments Complaint country United States, North Carolina Complaint category Books

Barnes And Noble - Book do not arrive

Posted: 2013-09-23 by    nace
Complaint Rating:  0 % with 0 votes
I made a complaint about an order, has not arrived (Customer service mail - order number:64100765) , and the response was that the company can not do anything, i have to ask in the courrier company, which courrier company? I have sent a lot of emails and they does not answer, here is they response...
Complaint comments Comments Complaint country Venezuela Complaint category Books

Barnes And Noble Account - Missouri - Gift Card Balance Disappeared

Posted: 2013-06-04 by    YDL
Complaint Rating:  0 % with 2 votes
My 80 year old mother went into her Barnes and Noble account and the $73 balance she had was now 0. The customer service rep stated that after 18 months of inactivity, the balances are wiped clean, and they have no way of tracking unused card balances. We feel that this is theft. Why is there...
Complaint comments Comments Complaint country United States, Missouri Complaint category Books

Barnes And Noble Booklsellers - Automatic Membership Renewal

Posted: 2013-06-02 by    somatosoma
Complaint Rating:  0 % with 0 votes
In 2009 I paid for a year-long membership with Barnes and Noble for reduced price in books, etc. It is now 2013 and yesterday my husband was checking our Credit Card for expenditures and asked what the BN Renewal Membership fee of $25.00 was for. I said I had no idea. Immediately I went to Yahoo...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Barnes And Noble Gift Cards - 1cent charge

Posted: 2013-04-03 by    LoriV
Complaint Rating:  0 % with 0 votes
My underage daughter is a big reader so i bought her a nook. Since she doesn't have a credit card, i attached mine to her nook account but she relies on gift cards given to bet through out the year for her books. I have discovered that barnes and noble runs through a. 01 cent charge to...
Complaint comments Comments Complaint country United States Complaint category Books

Barnes And Noble - Wrong book

Posted: 2013-03-27 by    coolwind2200
Complaint Rating:  0 % with 0 votes
Purchased a book on barnes and noble website on march 1st from their
B&n marketplace. The book was purchased from a seller known as "heather's book
Nook" in garnite falls, mn.
When i received the book it was the wrong book. The book was a paperback that
Complaint comments Comments Complaint country United States Complaint category Books

Barnes And Noble - Sold a Stolen Library Book

Posted: 2013-03-14 by    A Haroldson
Complaint Rating:  0 % with 0 votes
When I wanted a somewhat obscure book, I went the B & N website and found it right away away at a price that I should have recognized to be too good to be true. When it arrived, I saw it was a library book from the Anaheim Public Library. I called the library to make sure it was not intentionally...
Complaint comments Comments Complaint country United States Complaint category Books

Barnes And Noble - Pennsylvania, Willow Grove - Racism

Posted: 2013-03-10 by    tbs328
Complaint Rating:  0 % with 1 votes
I visited the Willow Grove BN on Friday with my daughter and we were looking in the section labeled African American and instead of finding African American books we found Gay and Lesbian books. We were told the books had spilled over from the Culture section into the African American section...
Complaint comments Comments Complaint country United States, Pennsylvania, Willow Grove Complaint category Books

Barnes And Noble - New Jersey, Princeton - Nook for pc foulup

Posted: 2013-02-07 by    Whattamess
Complaint Rating:  0 % with 0 votes
I ordered and paid for a nook book and downloaded it onto my Nook for pc. I paid by credit card on 2/21/13, and my account recoed verified this purchase on the B and N website. I read several chapters of the book over a few days, but was suddenly blocked from reading it further and told that...
Complaint comments Comments Complaint country United States, New Jersey, Princeton Complaint category E-Shopping

Barnes And Noble - Book not received

Posted: 2013-01-06 by    Serapicos
Complaint Rating:  0 % with 0 votes
I placed an order (Number 464734332) in october 25, 2012. One book (Winter of the world - the century trilogy #2) and i have not received it yet.

I complained several times throug the customer server of b&n and i received just 1 answer: "sorry - we are unable to track. ....
Complaint comments Comments Complaint country Brazil Complaint category Books

Barnes And Noble Knoxville - Tennessee, Knoxville - Rascit towards me

Posted: 2012-05-20 by    Ryan37830
Complaint Rating:  100 % with 1 votes
I got angry with the employees at Barnes and Noble i cussed them out. I went to store to use the pick me up program. I got the conformation email. I went to store they have books. I told they lady I reserved them.I saw on my account my name was in red!!! The employee stated dont leave store...
Complaint comments Comments Complaint country United States, Tennessee, Knoxville Complaint category Books

Barnes And Noble - Kansas - Damaged Book Scam (College Rental)

Posted: 2012-05-18 by    admnwendt
Complaint Rating:  100 % with 2 votes
My response to a Barnes and Noble Survey

More supervisors available to process returns. With my return being processed after supervisor approval, I didn't get ANY sort of email saying that they were processing my return. I am very unsatisfied in this sense because I had to...
Complaint comments Comments Complaint country United States, Kansas Complaint category Colleges and Universities

Barnes And Noble - Massachusetts, Pittsfield - Rudeness and Refusal to return an item

Posted: 2012-03-21 by    slm15178
Complaint Rating:  0 % with 1 votes
Today I went to the Pittsfield Barnes and Noble to return a book that I had purchased . Since I did not have a receipt, they refused to let me return it. When I returned home, I had called the Barnes and Noble customer service number and the person on the phone told me that there was nothing...
Complaint comments Comments Complaint country United States, Massachusetts, Pittsfield Complaint category Books

Barnes And Noble - Pennsylvania, Broomall - Treated rudely

Posted: 2012-01-05 by    Nora Breitmayer
Complaint Rating:  100 % with 1 votes
I have been a loyal customer of Barnes and Noble for many years. Today I went to return a book which was a duplicate Christmas present. I did not have receipt so was not sure if I could even do a return...no big deal. When I walked up to the register an employee began harassing me about returning....
Complaint comments Comments Complaint country United States, Pennsylvania, Broomall Complaint category Books

Barnes And Noble - Pennsylvania - unusable coupons

Posted: 2011-12-19 by    shopaholicandproud
Complaint Rating:  0 % with 0 votes
Barnes and noble sends emails with coupons that are not redeemable. The explanation for not applying the coupon is, number 1, the coupon is expired (it's not) and number 2, It can only be used once (it's the first time I use it). It's just a scam to get you into their webpage....
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category E-Shopping

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