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On 29th September I invested £20,000 in the Barclays Bank stocks and shares ISA. I did exactly what I was asked to do to get it going including trnsferring the £20,000 from my Barclays Bank long styanding current account 20-98-21 [protected].
On Monday 2nd October I went on holiday to Greece and Turkiye where I had very limited roaming calls and data and was unable to m ake calls from my mobile [protected]. Before I left I checked and you had not acknowledged that the account had been set up.
In Greece and in Turkiye you keep emailing me asking whaat account I should like the money to be invested in and warning me that charges would apply from 29th September. I have tried to contact Barclays on line several times but all you can offer is a telephone number which I cannot use abroad.
The only email is this complaints one. I don't want to start on a three stage complaints process which will take several weeks. I want you to put my £20,000 in the Barclays S&S ISA I chose and to confirm that you have done so. Please do that by Wednesday 18th of October or transfer it back to my current account so I can open a S&S ISA with another bank.
Please do not, repeat do not, tell me that my complaint is being transferred to a compalints manager and add pages of information as to how you handle complaints. Instead tell me an intelligent manager will invest it as I have requested insstead of asking me what I want to invest it in. You may call me as I can receive calls on [protected]. M K McGowan
Desired outcome: I want you to put my £20,000 in the Barclays S&S ISA I chose and to confirm that you have done so.
