Avis
Reviews and Complaints

I was a victim of questionable practices by AVIS during a car rental in Croatia. Despite having existing insurance coverage, they pressured me into buying extra insurance, lying about their coverage. After signing under pressure, they now refuse to handle my claim and falsely accuse me. I won’t give up and demand justice! Share if you’ve had similar experiences. #Justice #AVIS #CarRental
Even one star is far too much. You should allow negative notation.

I rented a car from Avis Geneva airport, drove the car for a week, returned the car. When my credit card bill arrived, Avis had charged me an additional $1,000 UDS. After two weeks of calls and getting different stories from different customer service agents I am beyond frustrated. The last agent told me the additional charge was because the car had been in an accident. I have asked for proof of the accident, disputed the charged with my credit card company. Today I received a possible fraud alert for another charge from Avis. So I have file another dispute with this latest charge and cancelled my credit card Avis has on file. I was never able to get a human being on the phone to help me sort out this issue and was instead told to submit an email to their customer service department. Around and around we go. DO NOT EVER RENT FROM AVIS IN EURPOE. They are absolutely horrible and I feel there is a definite SCAM in their business. Because of this experience I will never use Avis in the US again (where I live). This saga is not over but I needed to let others know what my experience has been so far.

If you rent a car in a foreign country and there is some problem, you are at a disadvantage to resolve it with either local companies or even some US based car rental agencies.

In my experience Avis is the only one where the US management can correct mistakes made by a foreign office.

One common "mistake" is the Avis office in Italy or Brazil will not honor a reservation you made on the Avis website, or want to insist you add on "insurance" or other items.

If you rent from Alamo or Enterprise abroad and you see fake charges added on (commonly unwanted insurance) the home office claims it can do nothing as that office is independently owned.

In my experience you pay Avis almost exactly what the reservation states without hidden charges.

I used this company in the tropics hands down best selection of cars. Tip... use a credit card with auto insurance and decline their paid insurance. Saves money..

I've only had excellent experiences when I've rented cars from Avis while on vacation and when I went to Conventions.

Even got a couple of nice upgrades at no additional cost.

Joy at Avis rental car (Atlanta airport) deserves to be rewarded. She helped us find a car and went the extra mile to make us feel good. I would give her an A + for customer service. Without her help we would have been stuck in Atlanta. Thanks you Joy!

I rent from Avis when my family and I need a larger vehicle to travel out of town. Ash the customer service agent in Gurnee always makes it happen, he has not failed us yet. You can contact him and let him know your needs and they will be taken care of. All miles are unlimited, unless mentioned.

I booked a car through Avis website and it was very easy to navigate and manage my booking. I had a couple of questions regarding my booking and the support team was very informative and helpful. I had no complains during the whole process from the beginning till the end. I will book a car from Avis again.

Avis does not charge for one way drop off. If you need to pick up a car in one city but need to drop in another city there is no drop off charge. Other agency like enterprise will charge a $100 drop off fee. Site is easy to navigate cancelation is easy if necessary with full refund. Excellent pleasant staff

I'm a frequent traveller, Avis Preferred and travel the UK/US/EU/CA often for business. In the past two years, the damage/insurance scams have increased. The extra, unplanned charges to your credit card have doubled (watch your card for months after the rental). The shocking lack of customer service is a frustrating problem, and seems baked into the AVIS corporate culture.

On my most recent rental experience, I was double billed, with nonsensical "hidden" fees added later. I spent months going in circles between different customer service representatives. The customer service model seems to be to point at others until you become exhausted and give up. They're banking on corporate customers who simply pass on the expense; this disadvantages the average person on holiday.

My advice, instead of renting, use a recognized car sharing service (Turo, Zipcar) or hire through a broker. If you've had a terrible experience, file a chargeback on your credit card and file a complaint with the EU/US consumer rights agencies. For corporate travellers, remove AVIS from your preferred vendor list (their rewards are non-existent compared to others). We started the process to remove AVIS from two global multinationals, because we're seeing too many costly scams that get passed onto customers.

My family and I took a week vacation in #PalmSprings where we rented a car from Avis on October 29th through November 4th. We had decided to try their Premium Elite Electric Vehicle and had prepaid for the vehicle. Upon our arrival, we learned the vehicles were not ready and would need to charge overnight and could be picked up the following morning at 7am. We were offered a downgrade for the rental at the same premium Elite EV price as it was explained to us that was Avis’s policy for prepaid vehicles.

The following morning, I arrived at 7am as instructed only to learn the vehicle was still not available. At this point I switched into a gas vehicle.

On the morning of November 2nd, we received a text message from Avis stating we were 3 days overdue in returning the vehicle. I contacted Avis by phone, after spending a lengthy time on the phone I was assured this mistake had been corrected by Avis.

We returned the vehicle on November 4th between 6 and 7 am, while waiting to board our plan we received a second text message. After returning the vehicle on time and fully fueled we received message that stated we were 5 days overdue in returning the vehicle to Avis. I once again contacted Avis by phone, only to learn that I was also charged a fuel charge upon the check in of the vehicle. Again, after a lengthy phone call with Avis I was informed that all of the issues had been resolved.

On November 20th I received a Certified letter from Avis Budget Group Loss Prevention Department titled “DEMAND FOR RETURN OF OVERDUE VEHILCE” In the letter they stated that I had rented the Vehicle on the 29th of October and it was due to be returned on the 30th of October. It further states that I may be subject to prosecution under Section 10855 of the California Vehicle Code and that a warrant for my arrest will be sought. In addition, I may be placed on Avis’s “DO NOT RENT LIST”. I have again contacted Avis, this time I have learned that they do see the previous calls in there computer system. They also see the car has been returned and has been rented to our people after we had returned the car. Again, I have been assured that this would be corrected, and asked for a written correction to be emailed. As of the time I am writing this, I have not received any additional correspondence.

I rent cars all the time & there was a sweet young lady with dark hair that was so nice(great personality, friendly & helpful) now the place is being ran by an older woman & 2 new employees in training for months now. I had problems with asking for services that had not been provided by Avis after I asked several times please make sure I have that service. I have been charged for their mistakes costly mistakes for E-tolls after I asked for the unlimited Toll services. All I got is the run-around with 800 numbers and no results & I am left paying hundreds of dollars I have to pay for the manager stating (our system has a GLITCH sometimes) why do I have to pay for their mistake or I'm sorry constantly. The manager at the location says to me I know you ask for that service call this number. POOR CUSTOMER SERVICE AT THIS LOCATION NOW! I have witnessed this myself & WHERE IS THE DARK HAIR LADY! and I'm using AARP (LOL) and I have yet to pay just my AARP payment only with this new manager there is always some hidden fee she makes up to make me pay more. The location talk in front of other customers about other customers, I had to fill one of my rentals $50.00 this is a MESS!

I had the misfortune to hire a car from AVIS at Regina Int. Airport Saskatchewan, Canada on the 3rd of September agreement number [protected] the whole experience was awful so much so that I will never hire a car from AVIS again and furthermore I will advise everyone I know and online never to hire a Vehicle from AVIS going forward, please see list of complaints below.

1. Rude service agent: When approached at the Kiosk desk in Regina after landing the agent was rude and dismissive, I got documents thrown at me and told to sign, my credit card was demanded, he then disappeared for about 20mins with my card.

2. Overcharging 1; Due to an unforeseen change to our schedule we were forced to alter our schedule and leave Regina on Sunday 17th Sept. instead of the original date of Monday the 18th When I asked the agent could he amend the booking to reflect the new dates and reimburse the extra days charge, he refused he cited some vague reference to being unable to amend internet bookings as he's not allowed and its company policy to retain any / all monies taken and he isn't authorized to change bookings etc etc, the message was clear he was keeping the money, this maybe company policy I don't know but it is certainly strange for a customer to be treated in this manner.

3. Overcharging 2 Service agent overcharged my card; Despite all documentation stating that a security charge of 500 dollars would be added to my card at pickup (I was prepared for that to be a mistake as the booking was in euro's and the amount of 500 euro's would be taken), however the service agent loaded 600 euros onto my card (despite your own agreement documentation stating that no more than 500 euro would be taken) which he would not explain and told me "that's the agreement take it or leave it".

4. Service agent refused to walkaround the car; when handing over the keys the service agent stated that "there are no scratches or marks on the car" at which point I became suspicious I asked specifically for him to walkaround the car with me and bring the inspection sheet to which he point blank refused despite other service agents being present, when I finally got to the vehicle and walked around it there were numerous scratches and marks on it (I have the photographs to prove it) , I was then forced to head back to the terminal and bring these to the service agents attention, when I insisted he recorded them on the walkaround sheet he became belligerent and rude and for a time refused, he only relented when a second couple entered the kiosk and stated they had the same issue of scratches and marks on their vehicle after being told the car was issue free, I can only assume that this is an effort to defraud customers of their security deposit, which may or may not be a corporate policy or direction, either way it left a very poor impression of both the agents and AVIS's ethical standards.

5. Dirty Car; as if the above issues weren't bad enough when I opened the door I was met with foulest odor, the inside of the car was filthy and smelled of vomit, the car had clearly not been cleaned prior to rental, I went back to the kiosk in the terminal but low and behold the service agent was nowhere to be found, it is absolutely disgraceful that the customer should have to purchase anti-bacterial wipes and an air freshener just to drive a hire vehicle out of the car-park I was then forced to get the vehicle valeted just to allow my family to sit in it.

6. Non existent customer service: When I rand and sent numerous e-mails of complaint I have been ignored at every level and every hands turn, you obviously have no respect for your customers and view them as merely cattle or cash cows, it has also been a week and my "security deposit" has not yet been released, despite your own website stating that it would be released immediately upon return of the vehicle, I don't expect to ever see that 600 euro again.

The whole experience was disgraceful from pick up to finish I don't expect such behavior from a international company such as yours, it ruined an otherwise pleasant holiday, I cant wait for your response (sarcasm).

I had an extremely frustrating experience with Avis Car Rental that I need to warn others about. I re-cently made a rental car reservation with Avis for the period February 18 – February 21, 2025, at Val-dosta Airport under Reservation Number [22197111US6]. The reservation was confirmed in advance, and I expected to pick up the vehicle as planned. However, upon arrival at the rental counter, I was in-formed that I was on Avis’ "Do Not Rent" list since January 8, 2025.
This was completely unexpected, as I had never received any prior notification of this status. If I was placed on the "Do Not Rent" list over a month before my reservation, why was I allowed to book a vehi-cle and receive a confirmation? This caused significant inconvenience and disruption to my travel plans.
Avoid Avis at all costs!

Good day

Please kindly assist with a complaint to Avis car rental
As per attached I hired a car at Avis Loveday street from 01 Nov 24 with extensions until 19 Nov 24. The car was delivered at Avis Loveday on the 19 Nov 24 as per the attached email.
On the 24 Nov I received the email with attached indicating that I delivered the car on the 22 Nov at OR Tambo Avis of which I am disputing the invoice because the car was delivered at Avis Loveday on Tuesday the 19 Nov 24 around 16:30.
Please assist with the matter as I have called Avis several times and even went to Avis Loveday street to complain, up to now no one have assisted on my complaint.

Regards,
Mpho

I received 2 letters today from Avis stating that I was issued a citation in Venice on 3/16/24 and a citation in Florence on 3/18/24. I in no way ever received any citation or verbal warning from any authority in either place. I will not be paying the two charges you have imposed on me. Both charges were 31.72 EUR each. I will be disputing these charges. I am very disappointed in Avis this time around. Not only are you imposing charges on me that are not correct, but when I returned my car a day early in Civitavecchia on 3/18, I was told by the customer service rep that my car was not full enough and I was to pay 84.00 EURO. I refused and I went to a gas station a couple of blocks away. The charge to fill up the tank was less than 7.00 EURO. When I presented the receipt to the customer service rep, he made a comment that the gauge must have been broken. I assure you it was not broken. Is this what Avis has now become? Or is this the European way? Please let me know what you plan to do about these charges because I will be disputing them on my credit card as fraud.

DAY 3 of trying to sort:

I am a mature woman that is expected to try and navigate and do my own bookings online. Which I severely buggered up 2 days ago and have spent since trying to get a human over there to help me fix the mess I made or actually reply to one of my many many emails to different AVIS addresses?

I did after hours on day 1 eventually end up with a really nice guy that I thought or still hope he fixed my mess? I am second guessing as I cannot see my credits in my bank nor can I see the new payment come out of my bank account and I have yet got email with the new correct booking, so I do not know if this has been done?

Booking 43755673NZ3 – (wrong dates booked and your system would not let me changed this) was cancelled and a full credit with no penalty was to be done (it has been cancelled but I have not got anything that states I get the full refund with no penalty)?

Booking 43753370AU3 – (your site asked for my name which I entered – I am not the driver so when it asked for Drivers license it would not accept it, as is a different person (my son) – Again your system would not let me change to correct – your system needs to ask for drivers details, not whoever is doing the booking) Again, the person I got yesterday cancelled this as also said I will get full refund which I have not received yet nor any confirmation of this?

Booking 43755924NZ2 – this booking I did not stuff up and is all good

Booking ? The gentleman that I got which seemed extremely helpful rebooked for my son and took my Visa details for payment, he then said he has to go back to his superiors with this booking. As the condition not to be penalised financially for the two above cancellations is if I book now and pay, which I totally understood and most definitely appreciated.

So in short – can I have written confirmation of the new booking that was made by your staff member 3 days ago please? Can I also have written confirmation of my two credits with no penalty fees?

I really do hope someone replies to this as I cannot handle another day of stress trying to get a human again. I am self employed and have a lot more important things to do than spend my days trying to get this sorted. Being boarderline in tears each day with frustration is not how I wish to be

I rented a Toyota Tacoma from Martin at Avis budget rental on Feb 20th he informed me that it would be $99.04 for unlimited miles for one full day. I returned the truck Feb 21st around 9am before dropping it off I filled up the tank per usual when renting a car. I filled up at chevron at 8:30 which it says on my statement….MINUTES before returning the car at 8:36 which I have a picture of the odometer and time stamped when returned. When I returned the Toyota Tacoma the lady inside african American was rude and asked me miles I said I didn’t know so I went back out and took a picture she grabbed the keys from me and said she got it. Now today on Feb 28th I looked at my credit card statement and it stated $200.00 charge total. So I called and the African American women answered and I said yes I rented a Toyota Tacoma last week and my card was charged $200 without even asking my name she said oh yeah it was half full. Well that’s impossible. So I will need money back or I will be filing a police report on her personally for theft.

Booked via Amadeus

21JAN2024 - 27JAN2024Booking Code: 5FT2UX

Booked for: Ronan Ignacio

AVIS, Nice Côte d'Azur Airport, Nice, France - NCE - >Nice Côte d'Azur Airport, Nice, France - NCE

21 Jan - Nice France - Terminal 1

We approach Avis counter to claim the car that we rented and the on duty staff informed us that Amadeus have a corporate rate of around Eur 59/day that we appreciate her information and thank her for the advice. She told us that she will give us a bigger car at no additional cost. And this impressed us for the good gesture. Other charges mentioned to us is the basic insurance that is acceptable and we are good to go.

27 Jan - Nice France - Terminal 1

I approach the staff on duty on that day between 4-5pm to check if I can get a copy of the billing statement and to my suprised there are other fee charged on me that is not what we are informed. All basic and upgrade fee are included in the fee such as additional 50 EUR/ day for the car upgrade that we did not request and driver insurances and other that according the the staff on duty that are not supposed to be charged is this is already included in the corporate rate of our company AMADEUS. She informed me that she cannot do anything anymore as those extra charges are already charged to my credit card that where total amount is EUR 945.94 for 5 days.

We did not request for the bigger as this is offer to us during the claim at no additional charges of almost 50 EUR/day and what will be the purpose of us availing the corporate rate if at the end we will be charged by this around EUR 50/day and other charges that we no longer know what it is.

I hired a truck on Friday the 29th of December. It’s is now a week later. Still no bond return. I’ve contacted the Albury office on Tuesday. I was told by Chelsea that my bond return would be processed that day. I called again today. To be told it was only processed today. And now I have to wait another 3-5 days for the bank to process it.

Thanks to your awful company I have no money for food nor medication.

I am on a disability pension.

I am disgusted by this. I really am.

I been crying all afternoon.

NORMAN A BRASS

12 Norma Road

Alfred Cove

W A 6154

Australia

Phone (61) 08 [protected]

Mob [protected]

[protected]@hotmail.com

Avis rent a car – Edinburgh Airport

Through Booking.com, I reserved a vehicle with Avis, prepaid for pick up at Edinburgh airport on the 1st August 2023. On arrival on the morning of the scheduled pick up, I presented my UK driving license. I was asked if my address was as shown on my driver's license. I explained that I had very recently moved from Salin in Fife to Edinburgh, but had not yet updated my license as I had been overseas. My booking was made from overseas. I was asked if I was a UK resident and presented my UK Passport and, I explained that, like many engineers in the petroleum industry, I was currently working overseas but my home was in the UK.

The agent again asked if I am a UK resident to which I again advised yes but temporarily employed in Australia.

The car rental agent said I could not rent a vehicle if I could prove I was resident in the UK. I again explained my circumstances, but he insisted that I would need to demonstrate my UK residency. I explained that I was due to drive to Kirkwall in Orkney to attend a school reunion and that I was booked on a car ferry the following morning. He insisted without any apparent sympathy, his demand that I prove my UK residency (one would have thought my Scottish accent would suffice).

I enquired if I presented my Australian driving license (which I had not brought with me in that I had a UK license) if that would be accepted. He agreed that would not be a problem and a vehicle would be made available. Like any normal person I found this paradox difficult to comprehend, however I agreed to go to my home in Edinburgh and obtain documents demonstrating my residence in the UK. I returned to my home in Edinburgh (a nearly 3 hours round trip via public transport).

On my return I presented current original utility and rate bills to a lady agent who was adjacent to the original agent and who was privy to our earlier discussion (with the agent who refused to give his name, but appeared to be from the Indian south continent). She inspected the documents but noted they were addressed to my wife (Mrs. A Brass) and not Mr. N.A. Brass. I explained that was for convenience as I was mostly overseas due to the nature of my employment, but the documents clearly demonstrated my home was in Edinburgh. Following some discussion she maintained her colleagues line and would not agree and stated that I could not receive my (prepaid) vehicle as I could not demonstrate my UK residence.

I noted that this could result in me missing my prebooked ferry to Orkney the following morning. She was not in the slightest sympathetic to my circumstance and was truly intent in supporting her colleague’s incorrect position despite clear evidence to the contrary.

This disqualification and lack of sympathy after my exhaustive demonstration and explanation of my circumstances left me speechless.

I have mostly rented from Avis over my many years of travel in the petroleum industry, but have never before come across such incompliant and unsympathetic behavior in the past. Needless to say, I will not be renting through Avis again and have declared to my staff and sub-contractors that they ought not do either.

I am also embarking on a campaign to advise the public at large the performance of Avis to those who might find themselves in similar circumstances (i.e. if you wish compassion and logic don’t go to Avis).

Sincerely,

Norman A Brass

I rented a premium car from Avis at Tweed airport on November 2nd, 2023..

Upon inspecting the vehicle I noticed the passenger side had about $5,000.00

in damage. I went back to the rental counter and told them about it and they refused to give me any other vehicle. I told them to come look at the damage

and the other agent said "oh, the blue car". I told him to mark the damage on the paperwork and he tried to mark it on my copy only but I made him get the original and mark it. He knew exactly where the damage was without going out to look at it. Now A is has filed a claim against my insurance. After four hours of phone calls I have to send in the proof that I already showed the agent upon turning in my rental.

I wasted an entire day of my brief vacation due to poor Avis service. Car I rented at Nashville Airport on 10/11/23, GMC Terrain. oil light on 10/12. I stopped, gas station checked, said there was no oil in it! I had driven approx 4.5 hours. They put 2 quarts in, I drove 158 miles. Arrived at friend’s house in Huddleston VA, car sat overnight. Checked next morning, no oil in it again! Wasted all day trying to get Avis to pick up car as I was over one hour away from any Avis. Tow truck brought Toyota Camry, tried to drive it, nails in tire! Very poor Avis service.

I rented a car on 9/21/23 to 9/22/23 – 24hrs. One a week later, on 10/1, I was automatically charged for a highway toll charge, $14.52. The charge came from Highway Toll Administration that works with car rental agencies to charge car rental customers toll charges. The receipt gives a date and time for the charge, 9/22/23 at 12:14:15pm. The problem is the car I rented was in a parking lot at the specific time the receipt states I was on the highway. I asked HTA to provide photographic evidence showing the license plate of my rental car at the location of the toll camera at the specific time. Agagin, the rental was in a parking lot from 8:00am to 2:30pm, impossible for the car to be on the highway at 12:14.

Photographic evidence from the HTA would prove one way or another, but they refuse to provide any evidence. Hence this is fraudulent charge.

Avis Car Rental 14 Lower Harrison St location

Rented a vehicle on October 13, 2023, drop off Hyannis, MA

Waited in line 40 mins, 1 overworked employee responsible for cleaning vehicles and checking guests in and out.

The KIA I rented was dirty and as I drove away I saw a hazard light on the display. The windshield was filthy and when I tried to clean there was no windshield wiper fluid. I drove back to the Avis to try to get some assistance, but the line was even longer and I had to pick someone up and could not wait another 40 mins or more. The light was indicating low tire pressure, so I drove the following day very concerned and worried about the tires. This has happened so many times in the past 3 years that I have rented vehicles from Avis. In July, I rented a vehicle from Hyannis to DC and it was the exact same scenario. The cars have high mileage are never inspected and are dangerous to drive. I filled out a survey to alert Avis about the condition of the car and I received a scripted response, we value your business and hope that you will return and give us a chance to earn your trust... Instead of a response like: we are deeply concerned for your safety and we will send out a field agent to investigate the conditions of this Avis branch and thank you for bringing these unacceptable conditions to our attention...

Wake up, do better, I do not want a refund or compensation. I want cars that are clean and safe to drive.

Avis employee at Shenandoah Airport in Virginia (SHD) backed into my parked car on 28 September at approx 2:30 local time while I was away in Europe. I learned of the incident from the Airport Security Officer who called me at 11:30pm (Italy time). No one from Avis contacted me even after I requested the owner of the Avis branch to call me.

The insurance company (Avis Group/Sedgwick) has been less than cooperative and has taken a long time to get my car damage appraised. No appraiser has visited me - and they asked ME to photograph the damage and email it to them. The estimate of repairs was for use of aftermarket parts, and I would like the car returned to pre-damage status with OEM parts. The insurance company refuses to include compensation for inconvenience - my car is my primary means for visiting my sales customers and my body shop cannot get me in for repairs until December. This entire experience has been awful, and I am considering never using Avis for my rental car needs (I use Avis/Budget exclusively for many years).

9/13/2023

Yes the rental was overdue because it’s close to impossible to make any money through Uber when the cost to rent a car is almost $1400 per month.

That’s like leasing a top of the line luxury car through Mercedes or BMW every month !

I want to know where the hell are my belongings that were in the car at the time of the repossession.

I’m experiencing some difficulty in locating my belongings.

Also; what is the name and location of the repossession company responsible for towing the car ?

I suspect that they may have my belongings or they have disposed my possessions without my knowledge and that is illegal to do !

In fact the California Law says that I have a right to know the status of my belongings that were in the car and I have the right to retrieve those items and you (Avis) are supposed to inform me and grant me access to them !

I did not hear from you via any correspondence for over 2 weeks. It’s obvious to me that Avis does not care about the consumer and I swear that I will never want to do business with Avis ever again !

Where is my personal property ?

It’s mine !

It belongs to me !

Please call me back at this phone number Now, today, October, 9 2023

Im waiting for an answer !

10/17/2023

This paragraph is from the website of the Bureau of repossession Agency of California

www.bsis.ca.gov

20. What happens to my personal belongings in the car after my car has been repossessed?

Licensed repossession agencies are required to make a list of all personal belongings found in a vehicle at the time of repossession. They are required to send you at your last known address of record, within 48 hours, a notice containing this list and informing you how to recover your personal belongings and the amount of storage fees owed, if any.

Read it, understand it, and pretty please with some [censored]ing goddamn sugar on top give me back my [censored]ing personal property back !

Your customer service is absolutely terrible and retarded.

Tell me how does the person over there at the loss prevention department at the corporate office in West Virginia not know a goddamn thing about the protocol involved in a repossession ?

The percentage of positive customer resolutions involving Avis is 15% .

I looked this up on the internet and this a clear indication that ether Avis employees are not properly trained, they’re all [censored]ing retarded, or the Avis company policy is as followed; “We do not give a [censored] about the customer and all sentiments will fall on deaf ears, and the word No will always be the answer because we can’t say yes !”

“It’s important that we all stay retarded, because it’s just easier and cost effective to keep the customer in the dark !”

[censored] You !

Where’s my goddamn property that was in the car at the time of the repossession ?

Hello

Reference Avis social media case # 694632. My rental agreement # was [protected] And my name is Gregory Smith.

The car was not very clean and it smelled like it had been smoked in. A block from the airport we stopped to fill the tank . The lot attendant said we would not be charged but on my e recite there was a 52 dollar charge.

regards

Greg

On October 6, 2023 I went to Avis rent a car at the New Bedford MA regional airport to extend my rental contract, but was advised that I had until October 10, 2023 to extend the rental. On October 10, 2023 at approximately 4:35PM I went to the Avis office at Pelham Rd, Methen MA to extend the rental agreement, because I was renting acommodations in New Hampshire. The employee did not know what he was doing I am convinced. Employee did not renew my contract and took the keys to the car. Consequently, I was required to rent hotel acommodations in Methuen and make a bus connection the following day to go to Gorham New Hampshire where my hotel acommodations were located. Required to book at a Methuen hotel, because there was no bus service to Gorham New Hampshire.

Employee called the Methuen police after I banged on the door, because I was "high and dry." Police found a local hotel Passport Hotel. Have been without any transportation since October 10, 2023. Do I need this as an eighty three year old Attorney at Law planning to retire to Normandie France? France allows dual citizenship.

I prepaid for a rental from the dates of 09/30-10/07. They charged me $335.15 on my credit card. I picked up my vehicle on Saturday morning at 8:30 on 09/30 just like I was supposed to. I returned my vehicle on Monday 10/02/23 at 2:30 because I no longer needed it ( my car was repaired quicker than anticipated). They still charged me $304.15 for the 2 1/2 days that I had the vehicle. I called customer service just like the woman at the booth told me I needed to do and Geordia in customer service advised me that she was sorry but rates fluctuate and therefor my price I had to pay for the time I had the vehicle was $ 304.15 with a credit of $31.00. That is absolutely ludicrous! I didn't even have the vehicle for a full 3 days and to charge that amount. I will never use Avis Rental car company again if that is they way they are going to treat their customers!

my rental return agreement # is [protected]

I have received a letter from AVIS under rental agreement U629232682, which suggests that I returned the car with a smell of smoke. AVIS allege that I and/or my passenger (my wife) smoked whilst renting the vehicle. I can categorically state that I, nor my wife, have ever smoked in our lives, and if necessary, we can obtain medical evidence to support this. In fact, the GMC car was the second car on that agreement, as the first had a puncture. The tyre pressure was just 19psi on the rear right tyre as we left the rental base, but because we had been travelling for 24 hours from Europe, and it was late, we decided not to return and instead sought a filling station with an air facility. However, the puncture remained, and therefore, I had to return the car from our base in Summerlin, Nevada, and collect a different car (the GMC). Nevertheless, I accepted the GMC and drove away and enjoyed our break in Nevada. Yes, the car did smell of smoke, but quite frankly, we would rather live with the smell rather than return again to the rental depot.

So, we did not smoke in the car, and indeed at 64 years of age, I have never ever smoked in my life. I will vehemently dispute the intended cleaning charge of US$450.00 should AVIS consider it necessary to charge such a sum.

Further, I note that the AVIS report suggests that during my rental, I did 4,413 miles. However, I actually covered just 443 miles which suggests that the AVIS report, and their cleaning and inspection process, is fundamentally flawed.

I have just had the most appalling experience of Budget at Catania airport. I have been charged Euros800 for a minor surface scratch that could could easily be polished out. If this wasn't bad enough, I have today received notification that Budget is attempting to charge me a significant additional unauthorised sum of around £600 for “excess” charges that were already expressly included in my BA voucher booking. This is an attempted fraud and I expect it to be treated with the utmost seriousness