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Avis Customer Care Service

Avis Budget Car Rental, LLC

P.O. Box 699000
Tulsa
Oklahoma
United States - 74169-9000

Customer Support Phone Numbers

Additional Contact Information

Budget Car Rental

Customer Service
Tel: 1 800 621 2844
Email:
budgetcustomerservice@budgetgroup.com
P.O. Box 699000
Tulsa, OK 74169-9000

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Avis Complaints & Reviews

AVIS / Gave car not suitable for driving

Da
Dalila Benachenhou on Aug 13, 2016
I rented through travelocity a car from AVIS Turks and Caico Airport location for July 30th to August 6th). When I reached, I noticed very few cars in the front (little did I know that they have many cars in their back parking lot.) The car I rented was too small, so I requested a larger...

Avis Rent A Car / Attempt to Bait and Switch

Br
Brian Piper on Jul 30, 2016
Back on July 7, thru July 10, 2016 our family rented a vehicle from Avis Rent a Car at Bergstrom Intl Airport; we recently reserved a Luxury car, a Lincoln MKZ via Priceline. I had bid for this vehicle for approximately two weeks trying to get the best deal and finally got accepted...

Avis Car Rental / Avis Car Rental

Jj
jjdavis on Jul 29, 2016
My grandma passed away so had to fly to Michigan from Georgia, I flew into Chicago Airport and went to Avis to rent a car, I had the car for literary 2 days and was charged $400. I am outraged, how can anyone afford to rent a car, that was just as much as my flight was. Ridiculous!!! I...

Avis Rent A Car - Ohio, Columbus / Unauthorized Optional Services

Dm
dmkim on May 27, 2016
I made a rental car reservation from Avis via Expedia with a total expected charge of $60.57. I picked up the car at the CMH airport location on May 13. There was a long line at rental counter. The person at the counter was named Mohamed. He was friendly and asked about insurance and the...

AVIS / Insurance Fee

Ys
Y S on May 8, 2016
I booked an AVIS vehicle for my trip to Panama City on the AA.com website. During the booking process I was offered an insurance policy from ALLIANZ. I paid for this policy and went on my merry way to Panama. On my arrival at the AVIS counter in Tocumen Airport, the agent at the AVIS...

Avis Rent A Car / Rewards Program

Mi
MIke2424 on May 6, 2016
I rent a car nearly every week from Avis and have "Preferred Status". Each time I inquire about my points for a personal rental they are clueless. Yesterday I was given a 1-800# to call. Today they informed me they cancelled the old program in July and eliminated all of my points. Furthermore...

Avis Rent A Car / Car rental - Credit card payment reservation held for 6+ days

Ge
gerjsmit on Mar 22, 2016
Rental agreement 801473514 refers. I collected the AVIS vehicle on 16/3/2016 and delivered the vehicle 23 hours later on the Thursday. Upon collection I was told the estimated rental costs would be R379 for which Avis reserved like R2352.30 on my credit card on the 16th. Today, 5 days later...

Avis Rent A Car - Texas, Katy / Over Charges

Re
Reviewer83070 on Mar 4, 2016
I rented cars from AVIS once in December and three times in January while my car was in the shop. The agreed rate between AVIS and the auto shop was $30/day. I had the car for 1 day each time. I got charged $30 for the December rental. The January rentals came to $60, $565, and $135. They...

AVIS / Car Rental

Ju
Judith Briant on Feb 26, 2016
Hello I have had a long, complicated and exhausting time emailing Budget/Avis and have got nowhere with them. I see an error was made on their part including very poor communication with me about parking fines. Yet now they will take no responsibility so all the costs and stress has been put...

AVIS / Problem with communication and standard

Ig
igvars on Feb 22, 2016
I booked with other provider (ORBITZ) Avis car and service. AVIS standard is not asking and not looking on others insurances. I had my insurance with ORBITZ and in my head insurance is MY insurance, while AVIS put it automatic on own system (AVIS Preffered) even dont inform me. Also there i...

AVIS / Deposit not being returned

Ca
CateHoekstra on Jan 27, 2016
I arrived home from a holiday in South Africa 3 weeks ago and have still not received my deposit. When I left, there was a dispute as the man who checked in my car said there was a scratch on the left bumper. On the form that I signed when I received the car, I was shown the exact scratch...

AVIS - Florida, Orlando / Upgrade to a smacking 6500 USD

Re
Reviewer91223 on Nov 24, 2015
My parents had booked and already paid for a (highest class) car via the internet. When they arrived jetlagged at the station in Orlando, FL the person there asked them if they wanted to upgrade their car for about 200 USD to a BMW but did not mention 200 USD/DAY. He also "forgot"...

AVIS / Australia car rental

Ga
Gauthier on Nov 12, 2015
Dear Customer Service, My name is Gauthier Blesbois and I contact you regarding the recent booking I made with Avis Australia. I rented a car at Perth Airport from November 7th to November 10th with confirmation number 20853808SG3. On the reservation confirmation (see attached), it show...

AVIS / Prepaid fuel service

Le
Lee Thomas on Oct 27, 2015
As sent to Avis: I rented a Nissan Sentra with the "Market Value" fuel service option. When I returned the car the fuel charge was $81.58 USD, $114.75 CAD. This alarmed me. I looked up the size of the Nissan Sentra fuel tank, 11 gal. The going rate for gas near the airport was $2.79 a...

AVIS / Gas surcharge

Re
Reviewer75376 on Oct 25, 2015
I filled my rental's gas tank 11.4 miles from the Orlando airport, after asking a toll booth attendant where I could find the closest gas station. Naturally, the fuel tank read "F" when I returned it. Without any notice Avis charged my credit card $109.43 in addition to my prepaid charge...

AVIS - Colorado, Denver / Fuel Charge

Je
Jemccull on Oct 6, 2015
I rented a car from Avis from September 21-28, 2015. Picked up in Boulder, CO and returned to Denver International Airport. I topped off the fuel tank at the airport gas station which is just next door to the rental return area. There was no one there when I returned the car, so I had to...

Avis Rent A Car / Car Rental

De
Derek Carroll on Sep 14, 2015
Before going to Ireland, I booked car rentals Agreement number #831611082 for 3 days from 8/27 to 8/31 (estimate cost approx $80) #831627042 for 6 days from 9/2 to 9/9 (estimated cost approx $160) I did it online at avis.ie. prior to booking I called my credit card company to see what...

Avis Rent A Car / Billed for Damages Incorrectly

Je
JenRam on Aug 29, 2015
Agreement Number: 936891900 Rental: i20 Hyundai Reg:DL32RSGP I rented a car on 8 July 2015. A taxi bumped the car whilst stationary at a robot in Sandton and I immediately took the car into Avis Gautrain. I was told by the agent not to pay the excess as it is up to R3000. The damages will...

Avis Car Rental / overcharging for existing small marks on vehicle

Yk
Y.K. Shamapande on Aug 11, 2015
I was a regular Budget customer with no problem. But recently Avis acquired Budget. When I got a one-day rental from Avis from 14 May to 15 May 2015, Avis charged me an outrageous amount of R 2893.99 for just one day including R 1993.10 for so-called “damages” relating to existing tiny scratch on...

AVIS - Connecticut, Portland / prepaid vehicle unavailable

Ur
Ursula Hunter on Jul 20, 2015
We prepaid for a full-size sedan through a travel company. Upon arrival at Avis at Portland, Oregon airport, we were informed that a car that size was not available, and that they would give us an upgrade. Imagine our shock when we were later billed an extra $30 per day for 10 days, plu...

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