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Ashley Furniture Industries

One Ashley Way
United States - 54612
Customer Care
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Ashley Furniture Industries Complaints & Reviews

Ashley Furniture Homestore - Sofa damage

Posted: 2015-08-22 by    jaime jaramillo
Complaint Rating:  0 % with 0 votes
Hi !
We buy a sofa and love seat in this store i went to the store to complain about the products we buy, it became damage (The sofa) because the delivery men do not treat it very well, we cal and sent many complains and no one take care of as to fixed the problem, what else do we have...

Ashley Furniture - Alaska, Houston - Lying Sales Reps

Posted: 2015-06-10 by    VA in Houston
Complaint Rating:  0 % with 0 votes
Paid $380 for Montage "Worry Free" protection on my leather sofa and recliner at Ashley Furniture. Salesman assured me EVERYTHING was covered and will be replaced if something happens. I asked, "even pet damage?" He said, "Yes. Just make sure you keep your receipts."
The top coating...

Ashley Furniture - Peeling leather horrible customer service

Posted: 2015-04-04 by    Mt50
Complaint Rating:  100 % with 1 votes
We purchase furniture 1 year and 5 months ago. The furniture is a "durablend" material. Which is not durable. It is starting to show white cotton and ripping. We have no children. It is just me and my husband. I have been around and around with Ashleys furniture. Corporate have passed me back...

Ashley Furniture - peeling leather sofas

Posted: 2015-04-03 by    Latasha Clemons
Complaint Rating:  0 % with 0 votes
I am very disappointed with Ashley Homestore I have only had this set going on the 2nd year and it is peeling tremendously and it really upsets me because I'm a single mother and I took money that I saved up and purchased this set its a sofa and love seat black with the recliners in them...

Ashley Furniture - Continual delay in delivery

Posted: 2015-03-23 by    AJacks106
Complaint Rating:  0 % with 0 votes
I just complained to Ashley Furniture corporate office. We spent over 3, 000 in furniture. We understood that the furniture would be delivered on 2 separate dates. The first set was delivered without any problems. The 2nd date had to be pushed back. Ok, we could wait another week or 2. The sectional...

Ashley Furniture - Canceled order fee

Posted: 2015-03-09 by    Wisershopper
Complaint Rating:  0 % with 0 votes
Buyer beware!!!

If you place an order through Ashley Furniture stores be aware that you will be asked in your glassy eyed enthusiasm to sign an agreement that says you will pay a restocking fee of 20 % if you cancel an order even if it has not even left the warehouse in California...

Ashley Furniture Leather sofa - Peeling leather

Posted: 2014-12-24 by    Chary Srirangam
Complaint Rating:  0 % with 0 votes
I purchased my first Leather Sofa set at this Ashley furniture store, paying almost two grand with furniture protection plan. As the other complaints stated, peeling started happening very next month I bought. For a year they replaced the parts that peeled. Then after year I am out of warranty...

Ashley Furniture Store - warranty

Posted: 2014-12-17 by    nosliw
Complaint Rating:  50 % with 2 votes
After spending 2500.00 dollars on a table and chairs and a china cabinet bought the warranty that the salesman offered me telling me 3 times it covered damage from dogs. He assured me it would be covered, because I told him I have 3 dogs. Well he lied, it doesn't cover any damage by animals,...

Ashley Furniture St. Johns Town Center - All Furniture purchased

Posted: 2014-10-16 by    Mike Mayer
Complaint Rating:  0 % with 0 votes
Ashley Store in St. Johns Town Center Mall - I made the biggest mistake of purchasing furniture from this store, every item bought you have to wait like over a month to get anything so be ware of this. The Furniture all had to returned as every piece was damaged and the delivery guys I over...

Ashley Furniture - The mattress cover SCAM

Posted: 2014-09-19 by    Maria Garcia S
Complaint Rating:  0 % with 0 votes
We purchased a twin bed set, mattress and spring box and mattress cover for our 4 years old boy. The salesman at this store suggested we purchased the cover mattress in order to keep it protected from stains. When they called us to indicate our order was ready for pick up, they forgot to mention...

Ashley Furniture - poor quality furniture and customer care

Posted: 2014-09-03 by    ReenaK
Complaint Rating:  0 % with 0 votes
This is the biggest mistake I have doen in buying the furniture from Ashley.Their furniture quality is poor, whatever I received had defect and they are not even exchanging it .Customer care never returns the calls and you have to hold for 1 hr atleast to talk to them. Poor service by delivery...

Ashley Furniture - Poor everything

Posted: 2014-08-30 by    Nik333
Complaint Rating:  0 % with 0 votes
I wish I could use foul language but I guess it would be censored. 1) The made us drive from one town to the next and back when we tried to pick up our night stand 2) They didn't deliver the right items to our house 3) A part of this piece of furniture was missing when I unpacked it. I...

Ashley Furniture - Poor customer service - delivery system

Posted: 2014-07-15 by    asdfkljasdl;fjk;
Complaint Rating:  100 % with 2 votes
Ashley Furniture uses a contract system of delivery agents that provide exceptionally poor communication and customer service. Additionally, calling Ashley customer service results in a "sorry", but no other attempt to offer a solution or provide a good customer service experience. Issue: For...

Ashley Furniture Faux Leather Sofa - Dangerously sharp arm rests

Posted: 2014-06-14 by    jlr125
Complaint Rating:  0 % with 0 votes
My daughter bought a hybrid (not exactly sure what it's called, but it's a mix of real and imitation leather) leather sofa made by Ashley Furniture. I was with her when she picked it out and neither one of us noticed that the arms of the sofa had dangerously sharp corners and edges...

Ashley Furniture Texas - Customer service

Posted: 2014-06-09 by    DGJauregui
Complaint Rating:  0 % with 0 votes
The attached photo shows a desk on top and a "matching" office storage cabinet on bottom. After over six weeks since purchase and trying to make this right, even with a sales man in the store and the woodsmith that was sent to take photos agreeing, the store still refuses to replace the cabinet...

Ashley Furniture - Durablend Fabric peeling after 3 months

Posted: 2014-05-11 by    William McIver
Complaint Rating:  100 % with 1 votes
Ashley Furniture is beautiful on the show room floor. However, my sister and I bought the same couch the same day. Within 3 months the fabric began to slit and peel. Ashley does not follow through with their warranty specifications. I am embarrassed of my furniture and the only option is to...

Ashley Furniture - Texas, Spring - Poor quality poor service

Posted: 2014-04-12 by    Joe Marzouk
Complaint Rating:  0 % with 0 votes
We purchased top of the line leather furniture and the seating started to sag after 2 days.
I tried to rerun the furniture because of poor quality and I was told I could only exchange it, I replied that I had the best quality furniture they made so why would I exchange it for a lesser...

Ashley Furniture - Salesperson

Posted: 2014-04-06 by    pixarfan
Complaint Rating:  0 % with 0 votes
My husband and I went to Ashley Furniture in Winnipeg St. James on Saturday April 5th at about 2.30 pm. We entered the store and we started looking at the products. We are building our new home so we started browsing all the areas. Then a salesperson approached to us and asked what brought us...

Ashley Furniture - Shon Reid

Posted: 2014-03-03 by    Shon reid
Complaint Rating:  0 % with 0 votes
I bought a living room set in July 2010. The salesman suggested I buy a extended warranty. The company they use for insurance claims said the do not cover cracking on the couch. I never put any chemical on it. I called Ashley back with this information and there reply was "sorry". I spent 3500...

Ashley Furniture - Texas, Live Oak - Furniture delivered broken parts missing

Posted: 2014-03-02 by    maytagSAG!
Complaint Rating:  0 % with 0 votes
Went to Ashley furniture to get a new bed and couch. spent over $4000. on furniture. bought a bed and a couch. the bed has a mechanical base. the bed was supposed to be on back order but was supposed to receive the couch the next weekend. got a call Thursday before the scheduled Saturday delivery...

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