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Ashley Furniture Industries Logo

Ashley Furniture Industries

One Ashley Way
Arcadia
Wisconsin
United States - 54612
Customer Care
Phone:1,608323338
 
Go to Ashley Furniture Industries:    Facebook      

Ashley Furniture Industries Complaints & Reviews

Ashley Furniture Leather sofa - Peeling leather

Posted: 2014-12-24 by    Chary Srirangam
Complaint Rating:  0 % with 0 votes
I purchased my first Leather Sofa set at this Ashley furniture store, paying almost two grand with furniture protection plan. As the other complaints stated, peeling started happening very next month I bought. For a year they replaced the parts that peeled. Then after year I am out of warranty...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture Store - warranty

Posted: 2014-12-17 by    nosliw
Complaint Rating:  0 % with 0 votes
After spending 2500.00 dollars on a table and chairs and a china cabinet bought the warranty that the salesman offered me telling me 3 times it covered damage from dogs. He assured me it would be covered, because I told him I have 3 dogs. Well he lied, it doesn't cover any damage by animals,...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture St. Johns Town Center - All Furniture purchased

Posted: 2014-10-16 by    Mike Mayer
Complaint Rating:  0 % with 0 votes
Ashley Store in St. Johns Town Center Mall - I made the biggest mistake of purchasing furniture from this store, every item bought you have to wait like over a month to get anything so be ware of this. The Furniture all had to returned as every piece was damaged and the delivery guys I over...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture - The mattress cover SCAM

Posted: 2014-09-19 by    Maria Garcia S
Complaint Rating:  0 % with 0 votes
We purchased a twin bed set, mattress and spring box and mattress cover for our 4 years old boy. The salesman at this store suggested we purchased the cover mattress in order to keep it protected from stains. When they called us to indicate our order was ready for pick up, they forgot to mention...
Complaint comments Comments Complaint country Canada Complaint category Furniture

Ashley Furniture - Bad Customer Relations

Posted: 2014-09-15 by    Rudy Bonnette
Complaint Rating:  0 % with 0 votes
Cheap leather living room furniture. Even though I purchased insurance coverage in case of repairs or replacement Ashley Furniture refuses to repair defective chair....
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture - poor quality furniture and customer care

Posted: 2014-09-03 by    ReenaK
Complaint Rating:  0 % with 0 votes
This is the biggest mistake I have doen in buying the furniture from Ashley.Their furniture quality is poor, whatever I received had defect and they are not even exchanging it .Customer care never returns the calls and you have to hold for 1 hr atleast to talk to them. Poor service by delivery...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture - Poor everything

Posted: 2014-08-30 by    Nik333
Complaint Rating:  0 % with 0 votes
I wish I could use foul language but I guess it would be censored. 1) The made us drive from one town to the next and back when we tried to pick up our night stand 2) They didn't deliver the right items to our house 3) A part of this piece of furniture was missing when I unpacked it. I...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture - Poor customer service - delivery system

Posted: 2014-07-15 by    asdfkljasdl;fjk;
Complaint Rating:  100 % with 2 votes
Ashley Furniture uses a contract system of delivery agents that provide exceptionally poor communication and customer service. Additionally, calling Ashley customer service results in a "sorry", but no other attempt to offer a solution or provide a good customer service experience....
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture Faux Leather Sofa - Dangerously sharp arm rests

Posted: 2014-06-14 by    jlr125
Complaint Rating:  0 % with 0 votes
My daughter bought a hybrid (not exactly sure what it's called, but it's a mix of real and imitation leather) leather sofa made by Ashley Furniture. I was with her when she picked it out and neither one of us noticed that the arms of the sofa had dangerously sharp corners and edges...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture Texas - Customer service

Posted: 2014-06-09 by    DGJauregui
Complaint Rating:  0 % with 0 votes
The attached photo shows a desk on top and a "matching" office storage cabinet on bottom. After over six weeks since purchase and trying to make this right, even with a sales man in the store and the woodsmith that was sent to take photos agreeing, the store still refuses to replace...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture - Durablend Fabric peeling after 3 months

Posted: 2014-05-11 by    William McIver
Complaint Rating:  100 % with 1 votes
Ashley Furniture is beautiful on the show room floor. However, my sister and I bought the same couch the same day. Within 3 months the fabric began to slit and peel. Ashley does not follow through with their warranty specifications. I am embarrassed of my furniture and the only option is to...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture - Texas, Spring - Poor quality poor service

Posted: 2014-04-12 by    Joe Marzouk
Complaint Rating:  0 % with 0 votes
We purchased top of the line leather furniture and the seating started to sag after 2 days.
I tried to rerun the furniture because of poor quality and I was told I could only exchange it, I replied that I had the best quality furniture they made so why would I exchange it for a lesser...
Complaint comments Comments Complaint country United States, Texas, Spring Complaint category Furniture

Ashley Furniture - Salesperson

Posted: 2014-04-06 by    pixarfan
Complaint Rating:  0 % with 0 votes
My husband and I went to Ashley Furniture in Winnipeg St. James on Saturday April 5th at about 2.30 pm. We entered the store and we started looking at the products. We are building our new home so we started browsing all the areas. Then a salesperson approached to us and asked what brought us...
Complaint comments Comments Complaint country Canada Complaint category Retail Stores

Ashley Furniture - Shon Reid

Posted: 2014-03-03 by    Shon reid
Complaint Rating:  0 % with 0 votes
I bought a living room set in July 2010. The salesman suggested I buy a extended warranty. The company they use for insurance claims said the do not cover cracking on the couch. I never put any chemical on it. I called Ashley back with this information and there reply was "sorry"....
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture - Texas, Live Oak - Furniture delivered broken parts missing

Posted: 2014-03-02 by    maytagSAG!
Complaint Rating:  0 % with 0 votes
Went to Ashley furniture to get a new bed and couch. spent over $4000. on furniture. bought a bed and a couch. the bed has a mechanical base. the bed was supposed to be on back order but was supposed to receive the couch the next weekend. got a call Thursday before the scheduled Saturday delivery...
Complaint comments Comments Complaint country United States, Texas, Live Oak Complaint category Furniture

Ashley Furniture - Damanged Furniture, Missing Furniture, False Financing Claims

Posted: 2014-02-19 by    mkenney370
Complaint Rating:  100 % with 2 votes
This company MUST be lying when they say they "want to be the best furniture company!" We purchased our Key Town Dining Room table/leaf and 8 chairs from then in January 2014. When it was delivered, we received the table, cracked table leaf and only 6 chairs. One chair was even used,...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Ashley furniture home stores - Very bad customer service horrible management

Posted: 2014-02-14 by    Never again Ashley furniture
Complaint Rating:  0 % with 0 votes
I bought new furniture spent 4k ... Had nothing but damaged furniture delivered .. Promised that management would inspect furniture .. Never happened unless they were blind ... Had non English speaking drivers .. Customer service was very poor . Wanted to send me leather patches to fix new furniture...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture - Sonoma Sofa and Recliner

Posted: 2014-02-03 by    JanGarver
Complaint Rating:  100 % with 1 votes
Purchased Sonoma sofa and matching recliner in August of 2012.

Developed an issue with one recliner in June 2013 where the leather developed two circle (dime size) where leather was gone.

They came out promptly and replaced the section on the recliner.
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture - Damaged Tables

Posted: 2013-12-30 by    pheanix
Complaint Rating:  0 % with 0 votes
Like so many other reviews posted, I made a BIG mistake buying from Ashley Furniture. The problem is the warehouse located in Newark, Delaware. When the furniture was delivered (loveseat, recliner and sofa - all power, 2 end tables, coffee table and two lamps), one of the delivery guys was very...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture / signature collection - Broken couch/ delivery

Posted: 2013-12-06 by    Joan HAjzus
Complaint Rating:  0 % with 0 votes
We bought furniture Sept. 20 2013. They called to set up delivery, the earliest date was November 23. They delivered it at 7 pm that might and whrn they set the reclining couch up, we got powered recliners the one side wouldn't recline they looked and the frame was broke on the couch. They...
Complaint comments Comments Complaint country United States Complaint category Furniture

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