Ashley HomeStore review: Product removal

purchased new frame and mattress on 10/30/23 ordered old bed mattress and boxframe removal ,the delivery people never took the items, approximately 10 minutes before they arrived i moved the items out of the room to the side of my home as i wrapped them in the disposable bags i was supplied with ,within minutes of the delivery people leaving and not taking the items i started emailing , texting and placing calls, i have called customer service atleast 6 times and visited the store where i purchased , and was told every time i would be called for removal of the items , every single time i was never called back, lied to multiple times, yesterday while i was at work i received a text from delivery service they were at my home and couldnt remove the items as they were sitting outside still in the disposable bags the store provided me i called and was told they would not come back for the items because they were outside, they were only outside because your company didnt remove them in the first place i was never told if they were outside they wouldnt take them